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Added 28 mins ago
US Corporates - Director, Utilities & Midstream - Toronto
Fitch Ratings
Toronto, ON
Full-time
…capital market decisions. This role entails serving as a primary analyst in the U.S. and Canadian Utilities team. Qualitative credentials will weigh meaningfully in the selection of the…
Added 28 mins ago
Customer Support Analyst
Insight Global
Toronto, ON
$18.5 to $19.5 CAD / hour
Contract
Insight Global is seeking a Customer Support Analyst to support BMO’s Customer Loyalty and Sales Enablement group. This role will play a key part in large-scale transformation initiatives,…
Added 29 mins ago
Test Automation Engineer
Accenture
Mississauga, ON
Full-time
…unprecedented challenges, and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our…
Added 29 mins ago
Transportation Analyst
Ryder Supply Chain Solutions
London, ON · CAN - London ON Green Valley Rd
Full-time
The Transportation Analyst is responsible for managing Transportation Management business processes (i.e. procurement, Freight Bill Audit & Payment, Shipment Planning & Execution) to ensure…
Added 43 mins ago
Inventory Control Analyst
Rexall Care Network
Mississauga, ON
Full-time
Warm and fuzzy feelings knowing you have helped your community, your team, the business and social causes through the Rexall Care Network
Added 44 mins ago
HRIS Analyst (Payroll, Absence & Time Tracking)
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Senior Manager, HRIS, the HRIS Analyst (Payroll, Absence & Time Tracking) will support the ongoing configuration, enhancement and optimization of Workday Payroll, Absence…
Added 44 mins ago
HRIS Analyst (HCM, Recruitment & Learning)
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Senior Manager, HRIS, the HR Systems Analyst, Workday (HCM, Recruitment & Learning) will be responsible for configuring, enhancing and optimizing Workday Core HCM,…
Added 44 mins ago
Analyst II HPLC/GC-MS - Eurofins Cosmetics & Personal Care, Inc.
Eurofins
Toronto, ON
Up to $52,000 CAD / year
Full-time
Eurofins Scientific is an international network of independent life sciences companies, providing a unique range of analytical testing services to clients across multiple industries, to…
Added 57 mins ago
Transportation Analyst
Ryder System, Inc.
London, ON
Full-time
The Transportation Analyst is responsible for managing Transportation Management business processes (i.e. procurement, Freight Bill Audit & Payment, Shipment Planning & Execution) to ensure…
Added 1 hour ago
Analyst II HPLC/GC-MS - Eurofins Cosmetics & Personal Care, Inc.
Eurofins
Toronto, ON
$52,000 CAD / year
Full-time
Eurofins Scientific is an international network of independent life sciences companies, providing a unique range of analytical testing services to clients across multiple industries, to…
Added 1 hour ago
Technical Support Analyst
Bayshore
Markham, ON
The Technical Support Analyst is responsible for providing technical and operational leadership and is part of the ICS Support Analysts team. This role acts as the single point of contact…
Added 1 hour ago
Customer Success Coordinator / Coordonnateur ou coordonnatrice, succès client
Fundica
Montreal, QC
Full-time
You will work alongside the President, business development, marketing, product, software development, and funding analyst team. You will support our growth in both the US and Canada by…
Added 1 hour ago
Data Analyst
Computershare Canada
Montreal, QC
Full-time
Our vision is to leverage our global network, specialized technology, local and global financial markets expertise and unsurpassed service levels to keep Computershare at the forefront of…
Added 2 hours ago
Senior Financial Analyst
Gunnebo Canada
Woodbridge, ON
Full-time
…people, property, and assets across the country. With a national network of branches and a strong reputation for service excellence, we support customers across a wide range of…
Added 2 hours ago
US Corporates - Director, Utilities & Midstream - Toronto
Fitch Group
Toronto, ON
…capital market decisions. This role entails serving as a primary analyst in the U.S. and Canadian Utilities team. Qualitative credentials will weigh meaningfully in the selection of the…
Added 2 hours ago
Senior Financial Analyst, Tax
CBI Health
Toronto, ON
Full-time
CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways…
Added 2 hours ago
Senior IT Systems Administrator (MSP)
Myriad Information Technology Solutions Inc. - Myriad Technologies
Chilliwack, BC
Full-time
-> Deploy and maintain network infrastructure including:
Added 3 hours ago
Data Analyst
Computershare
Montreal, QC
Full-time
Our vision is to leverage our global network, specialized technology, local and global financial markets expertise and unsurpassed service levels to keep Computershare at the forefront of…
Added 3 hours ago
Senior Specialist, Cybersecurity (ON)
Great Canadian Entertainment
Toronto, ON · North York, ON
…triaging, and responding to security alerts and incidents. The analyst plays a hands-on role in managing security infrastructure, threat intelligence integration, and ensuring the…
Added 3 hours ago
Deduction and A/R Analyst- 12 Month Contract
Flora Food Group
Toronto, ON
…company. While this is a fixed-term contract, the skills and network you build can open doors to roles in commercial finance, revenue management, customer finance, or order-to-cash…
Added 3 hours ago
ITSM Transition Anayst, Network Junior Engineer Jr
Tata Consultancy Services
Toronto, ON
Full-time
Troubleshoot basic network connectivity and performance issues.
Added 4 hours ago
Finance Manager, Supply Chain Operations
Church & Dwight Co., Inc.
Mississauga, ON
Full-time
Support supply chain initiatives including network optimization, capital investments, cost-saving programs, and vendor tenders.
Added 4 hours ago
Service Desk Analyst
Thinkon Inc
Toronto, ON
$55,000 to $59,000 CAD / year
Full-time
The Service Desk Analyst will act as the single point of contact for all incidents and services being provided to our customers. This role will be responsible for coordinating the delivery…
Added 4 hours ago
Bilingual Analyst - Special Investigations Unit (ON)
CAA Club Group
Mississauga, ON
Full-time
Reporting to the SIU Manager, the SIU analyst is responsible for the identification and analysis of suspicious claims, development of fraud detection and prevention tools through data…
Added 5 hours ago
Service Desk Analyst
BeyondTrust
Halifax, NS
We seek a highly motivated and customer-oriented Service Desk Analyst to join our team. In this role, your primary responsibility is providing technical support and assistance to end users.…

BeyondTrust

Service Desk Analyst

Halifax, NS, Canada

Posting language: English
Posted: Sep 30, 2026

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Original job description

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

We seek a highly motivated and customer-oriented Service Desk Analyst to join our team. In this role, your primary responsibility is providing technical support and assistance to end users. Additionally, you will be responsible for managing and maintaining all IT equipment within the office premises. Your role will also involve translating non-technical difficulties into technical language for the technical teams and coordinating with third-party vendors for equipment maintenance and warranty claims. You will primarily be required to be in our Manchester office 3 days a week. The other 2 days will be subject to business needs.

What You’ll Do

Incident and Request Management

Log and track incidents and service requests in a ticketing system, ensuring accurate and up-to-date information. Escalate issues to appropriate teams if necessary and follow established processes for incident resolution and request fulfilment

End User Support

Provide technical support and assistance to end users in person and remotely, ensuring timely resolution of IT-related issues and inquiries

IT Equipment Management

Take ownership of all IT equipment in the Singapore office, including computers, printers, network devices, and peripherals. Maintained an inventory, tracked assets, and ensured proper functioning and maintenance of all equipment
Coordination with internal infrastructure to perform any switches upgrade, internal security operations to perform firewall upgrade when required

Proactive Monitoring

Monitor IT systems and networks to identify potential issues, proactively mitigate risks, and ensure optimal system performance

Vendor Coordination

Collaborate with third-party vendors for equipment maintenance, repairs, and warranty claims. Coordinate and follow up on service requests, ensuring timely resolution and satisfactory service delivery

User Training and Onboarding

Conduct training sessions and provide orientation to new employees on IT systems, software, and best practices to enhance user knowledge and productivity

What You’ll Bring

A bachelor's degree in computer science, information technology, or a related field experience
Proven experience in providing technical support to end users, face-to-face or remotely
Strong knowledge of IT equipment, including computers (Windows, MacOS), printers, networking devices, and peripherals
Excellent communication skills with the ability to translate technical concepts into non-technical terms for users
Familiarity with ticketing systems, incident management processes and asset management, ServiceNow
An Intermediate understanding of Office365
Ability to prioritize and manage multiple tasks simultaneously while maintaining attention to detail
Proficiency in troubleshooting software, hardware, and network-related issues
Basic understanding of IT infrastructure and networking concepts
Experience working with third-party vendors for equipment maintenance and warranty claims is desirable
Effective communication (both written and verbal) and ability to do presentations
Strong customer service orientation and problem-solving skills
Adaptability to changing technologies and a willingness to learn new tools and systems

Nice To Have

Experience working with Endpoint Security Technology
Logistics Management
Office 365 certifications
Claude AI experience
ITIL Foundation certificate

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com.

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More about this job

Responsibilities

The Service Desk Analyst is responsible for providing technical support to end users and managing IT equipment within the office. They also coordinate with third-party vendors and translate technical issues for internal teams.

Requirements

Candidates must have a bachelor's degree in computer science or a related field and proven experience in technical support. Strong knowledge of IT hardware, networking, and ticketing systems like ServiceNow is required.

Skills

Technical support
Incident management
Asset management
ServiceNow
Office365
Hardware troubleshooting
Software troubleshooting
Network troubleshooting
Vendor coordination
User training
Onboarding
Communication skills
Customer service
Identity security
Endpoint security

Visa sponsorship

Not detected in the job text

Keywords

Service Desk Analyst
Cybersecurity
SaaS
Incident Management
ServiceNow
Office365
Asset Management
Hardware
Networking
Endpoint Security
ITIL Foundation
Identity Security
Troubleshooting
Vendor Management
Onboarding
Windows
MacOS
Peripherals
Firewall
Infrastructure

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