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Added 2 mins ago
Credit Analyst Intern
Societe Generale
Montreal, QC
Full-time
The Credit Analyst Intern Position is within Société Générale Corporate & Investment Bank, Credit Portfolio Management (“CPM”). The Credit Analyst Intern will work under the supervision of…
Added 2 mins ago
Senior Credit Analyst - Credit Portfolio Management – Real Assets and Infrastructure
Societe Generale
Montreal, QC
Full-time
…Portfolio Management (CPM) AMER is seeking a Senior Credit Analyst (Vice President) to be based in Société Générale’s Montreal…
Added 2 mins ago
Senior Fixed Assets and Lease Analyst
Environmental 360 Solutions
Aurora, ON
Full-time
Environmental 360 Solutions Ltd. is seeking a Senior Fixed Assets and Lease Analyst to join its onsite Corporate Accounting team in Aurora. E360 requires a detail-oriented accounting…
Added 4 mins ago
Anti-Cheat Operations Engineer
Electronic Arts
Vancouver, BC
Do you dream of a world with no cheaters in games? Do you have experience working in a Security Operations Center (SOC)? Do you know the difference between an aimbot and a wall hack? And do…
Added 4 mins ago
EA Sports FC Player Experience Analyst - FC Quality Verification
Electronic Arts
Vancouver, BC
…production and development teams. The EA Sports FC Player Experience Analyst will report to the Development…
Added 4 mins ago
Advanced Data Analyst - EA Sports FC Live
Electronic Arts
Vancouver, BC
Our FC Data & Analytics team is looking for an Advanced Analyst to join our group, leading forecasting and performance modelling for FC’s live service business. Reporting to a Senior…
Added 4 mins ago
Advanced Data Analyst - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
Advanced Data Analyst, Experimentation Lead - FC Ultimate Team
Added 18 mins ago
Trade Support Analyst
Societe Generale
Montreal, QC
Full-time
The aim of Global Business Service Unit (GBSU) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their…
Added 18 mins ago
Corporate Actions Analyst – Custody Operations
ExperTech Recruiting
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
Corporate Actions Analyst – Custody Operations – Montreal (Full-Time, Onsite, Permanent)
Added 18 mins ago
Manager - Business Technology/Directeur, Système de gestion
Maples Group
Montreal, QC
Full-time
Business Systems Analysis: managing and continually developing the business systems analyst capability for Maples Fiduciary, that includes the performance of functions like: (1) business…
Added 18 mins ago
Junior Business Systems Analyst
Insight Global
Montreal, QC
$25 to $28 CAD / hour
Contract
- Internship/work experience in a business analyst/data centric role
Added 18 mins ago
V.I.E. Programmer Analyst
Societe Generale
Montreal, QC
Full-time
Collaborate with business users, operations teams, architects, and other technology teams
Added 18 mins ago
V.I.E. Programmer Analyst Pre-trade applications
Societe Generale
Montreal, QC
Full-time
…expertise in IT with a deep understanding of the investment banking business and regulations. GBTO has a threefold responsibility as follows: (1) Deliver innovative IT Solutions that enable…
Added 18 mins ago
Programmer Analyst
Societe Generale
Montreal, QC
Full-time
This is a central and dynamic position as you will develop and maintain our software applications, operations, and development platforms.
Added 30 mins ago
Pricing Analyst
ICS Courier
Brampton, ON
Full-time
…Courier market in support of the sales efforts to grow the business and attain company profitability targets. This includes account profitability reviews, quote preparation for new…
Added 31 mins ago
Senior Credit Analyst
Societe Generale
Montreal, QC
Full-time
Liaise with other CPM teams in the US, Europe and Asia, business lines, Bankers, legal & compliance, operations, and Risk department;
Added 31 mins ago
Programmer Analyst
Societe Generale
Montreal, QC
Full-time
The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate…
Added 31 mins ago
KYC Analyst
Societe Generale
Montreal, QC
Full-time
The aim of Global Business Service Unit (GBSU) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their…
Added 31 mins ago
Trade Support Analyst
Societe Generale
Montreal, QC
Full-time
You will join the Trade Support Unit within the Operations department, which supports traders, structurers, internal clients, and external counterparties in managing their activities,…
Added 31 mins ago
Application Support Analyst
Societe Generale
Montreal, QC
Full-time
The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate…
Added 31 mins ago
Programmer Analyst
Societe Generale
Montreal, QC
Full-time
The aim of Global Business Service Unit (GBSU) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their…
Added 31 mins ago
Business Analyst - IT V
Robertson & Company Ltd.
Toronto, ON
Contract
Robertson is seeking a skilled Business Analyst - IT V to join our client in support of an existing vacancy.
Added 33 mins ago
Senior Business Project Manager
Dacaro Services
Toronto, ON · Greater Toronto Area, Canada
Contract
We are seeking an experienced Senior Project Manager with strong financial services business experience, ideally within Mutual Funds, Asset Management, Wealth Management, Investment…
Added 33 mins ago
Analytics Engineer
Metro Supply Chain
Mississauga, ON
Full-time
…insight delivery. This role blends the strengths of a Data Analyst and a Data Engineer, ensuring the business has clean, reliable, analytics‑ready data and the ability to unlock insights…
Added 34 mins ago
IT-Information Technology_260-IT Airline Ops - Analyst
WestJet Group
Calgary, AB
Reporting to the Manager, IT Airport Platforms, the Airport Systems Analyst is a technical resource supporting multiple end user groups and project teams from the Airports business unit.…

BeyondTrust

Service Desk Analyst

Halifax, NS, Canada

Posting language: English
Posted: Sep 30, 2026

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Original job description

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

We seek a highly motivated and customer-oriented Service Desk Analyst to join our team. In this role, your primary responsibility is providing technical support and assistance to end users. Additionally, you will be responsible for managing and maintaining all IT equipment within the office premises. Your role will also involve translating non-technical difficulties into technical language for the technical teams and coordinating with third-party vendors for equipment maintenance and warranty claims. You will primarily be required to be in our Manchester office 3 days a week. The other 2 days will be subject to business needs.

What You’ll Do

Incident and Request Management

Log and track incidents and service requests in a ticketing system, ensuring accurate and up-to-date information. Escalate issues to appropriate teams if necessary and follow established processes for incident resolution and request fulfilment

End User Support

Provide technical support and assistance to end users in person and remotely, ensuring timely resolution of IT-related issues and inquiries

IT Equipment Management

Take ownership of all IT equipment in the Singapore office, including computers, printers, network devices, and peripherals. Maintained an inventory, tracked assets, and ensured proper functioning and maintenance of all equipment
Coordination with internal infrastructure to perform any switches upgrade, internal security operations to perform firewall upgrade when required

Proactive Monitoring

Monitor IT systems and networks to identify potential issues, proactively mitigate risks, and ensure optimal system performance

Vendor Coordination

Collaborate with third-party vendors for equipment maintenance, repairs, and warranty claims. Coordinate and follow up on service requests, ensuring timely resolution and satisfactory service delivery

User Training and Onboarding

Conduct training sessions and provide orientation to new employees on IT systems, software, and best practices to enhance user knowledge and productivity

What You’ll Bring

A bachelor's degree in computer science, information technology, or a related field experience
Proven experience in providing technical support to end users, face-to-face or remotely
Strong knowledge of IT equipment, including computers (Windows, MacOS), printers, networking devices, and peripherals
Excellent communication skills with the ability to translate technical concepts into non-technical terms for users
Familiarity with ticketing systems, incident management processes and asset management, ServiceNow
An Intermediate understanding of Office365
Ability to prioritize and manage multiple tasks simultaneously while maintaining attention to detail
Proficiency in troubleshooting software, hardware, and network-related issues
Basic understanding of IT infrastructure and networking concepts
Experience working with third-party vendors for equipment maintenance and warranty claims is desirable
Effective communication (both written and verbal) and ability to do presentations
Strong customer service orientation and problem-solving skills
Adaptability to changing technologies and a willingness to learn new tools and systems

Nice To Have

Experience working with Endpoint Security Technology
Logistics Management
Office 365 certifications
Claude AI experience
ITIL Foundation certificate

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com.

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More about this job

Responsibilities

The Service Desk Analyst is responsible for providing technical support to end users and managing IT equipment within the office. They also coordinate with third-party vendors and translate technical issues for internal teams.

Requirements

Candidates must have a bachelor's degree in computer science or a related field and proven experience in technical support. Strong knowledge of IT hardware, networking, and ticketing systems like ServiceNow is required.

Skills

Technical support
Incident management
Asset management
ServiceNow
Office365
Hardware troubleshooting
Software troubleshooting
Network troubleshooting
Vendor coordination
User training
Onboarding
Communication skills
Customer service
Identity security
Endpoint security

Visa sponsorship

Not detected in the job text

Keywords

Service Desk Analyst
Cybersecurity
SaaS
Incident Management
ServiceNow
Office365
Asset Management
Hardware
Networking
Endpoint Security
ITIL Foundation
Identity Security
Troubleshooting
Vendor Management
Onboarding
Windows
MacOS
Peripherals
Firewall
Infrastructure

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