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Temporary Fashion Associate - Cambridge
Reitmans (Canada) Ltée/Ltd
Cambridge, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 45 mins ago
SM
GOAPRDJP000001039 – Administrative Assistant – Intermediate
S M Software Solutions Inc
Calgary, AB
- Internship
Added 45 mins ago
SM
GOAPRDJP000001039 – Administrative Assistant – Intermediate
S M Software Solutions Inc
Calgary, AB
- Internship
Added 45 mins ago
SM
GOAPRDJP000001039 – Administrative Assistant – Intermediate
S M Software Solutions Inc
Calgary, AB
- Internship
Added 45 mins ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Added 45 mins ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Added 45 mins ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Added 1 hour ago
WR
Front Desk Agent
Westin Resort and Spa Whistler
Whistler, BC
- Up to $21 CAD / hour
- Full-time
…best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are…
Added 1 hour ago
TG
Planet Fitness - Member Services Representative - Part Time - Timmins
Taymax Group
Timmins, ON
- Part-time
…member experience by providing a superior level of customer service to Planet Fitness members, prospective members and…
Added 3 hours ago
PH
Guest Service Agent
PR Hotels
Kelowna, BC
- Up to $23 CAD / hour
- Full-time
We are looking for people with excellent customer service and communication skills to fill the shoes of an excellent Guest Service Agent to be the first point of contact for our guests at…
Added 3 hours ago
R(
Keyholder (Part time) - Reitmans
Reitmans (Canada) Ltée/Ltd
Edmonton, AB
- Part-time
…in the fitting room, or completing transactions at the cash desk. Your reliability and attention to detail ensure smooth store operations and an exceptional shopping…
Added 3 hours ago
WC
General Merchandise Associate
Walmart Canada
Saskatoon, SK
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 3 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Grande Prairie, AB
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 3 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Toronto, ON
- Contract
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 3 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Waterloo, ON
- Contract
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 3 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Alliston, ON
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 4 hours ago
DA
AFTERNOON RECEPTIONIST
Drive Auto Group
Ajax, ON
- Full-time
…responsible for creating a lasting and outstanding customer service experience to all customers of the dealership. The ideal candidate should be friendly and approachable, and can expect…
Added 6 hours ago
TH
Seasonal Department Sales Associate Part Time - 7038 Brandon
The Home Depot Canada
Brandon, MB
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 6 hours ago
TB
accommodation services manager
Travelodge Bracebridge
Bracebridge, ON
- Full-time
Added 6 hours ago
TH
Associé(e) Préparation de Commandes (temps partiel)
The Home Depot Canada
Montreal, QC
- Part-time
…out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS…
Added 6 hours ago
BW
Administrative Assistant
Bouris Wilson LLP
Ottawa, ON
- Full-time
A desire to provide outstanding internal and client service
Added 6 hours ago
Accounting Manager
Adventurer Manufacturing
BC · Abbotsford, British Columbia
…bring together product discovery, retail, vehicle installation, service, education, and community in a highly curated environment built around our Camp Simple…
Added 7 hours ago
EI
Vehicle Field Inspector
EBlock Inc.
Brampton, ON · Mississauga, ON · Richmond Hill, ON · Toronto, ON · Vaughan, ON
- $18.25 to $21 CAD / hour
- Full-time
…Vehicle Condition Report that people actually trust. This isn't a desk job - you will be on the move, building relationships with the same customers time and again, and taking real pride in…
Added 7 hours ago
EI
Vehicle Field Inspector (Part-Time)
EBlock Inc.
Timmins, ON
- $19 to $20 CAD / hour
- Part-time
…Vehicle Condition Report that people actually trust. This isn't a desk job - you will be on the move, building relationships with the same customers time and again, and taking real pride in…
Added 7 hours ago
MS
Account Executive, Cardiology
Myant Shared Service Corp.
Mississauga, ON
- Full-time
…driving adoption and revenue of Myant’s cardiac monitoring service across cardiology practices, community diagnostic clinics and hospital cardiology departments, initially across…

BeyondTrust

Service Desk Analyst

Halifax, NS, Canada

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Job details

Posting language: English
Posted: Sep 30, 2026

Original job description

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

We seek a highly motivated and customer-oriented Service Desk Analyst to join our team. In this role, your primary responsibility is providing technical support and assistance to end users. Additionally, you will be responsible for managing and maintaining all IT equipment within the office premises. Your role will also involve translating non-technical difficulties into technical language for the technical teams and coordinating with third-party vendors for equipment maintenance and warranty claims. You will primarily be required to be in our Manchester office 3 days a week. The other 2 days will be subject to business needs.

What You’ll Do

Incident and Request Management

Log and track incidents and service requests in a ticketing system, ensuring accurate and up-to-date information. Escalate issues to appropriate teams if necessary and follow established processes for incident resolution and request fulfilment

End User Support

Provide technical support and assistance to end users in person and remotely, ensuring timely resolution of IT-related issues and inquiries

IT Equipment Management

Take ownership of all IT equipment in the Singapore office, including computers, printers, network devices, and peripherals. Maintained an inventory, tracked assets, and ensured proper functioning and maintenance of all equipment
Coordination with internal infrastructure to perform any switches upgrade, internal security operations to perform firewall upgrade when required

Proactive Monitoring

Monitor IT systems and networks to identify potential issues, proactively mitigate risks, and ensure optimal system performance

Vendor Coordination

Collaborate with third-party vendors for equipment maintenance, repairs, and warranty claims. Coordinate and follow up on service requests, ensuring timely resolution and satisfactory service delivery

User Training and Onboarding

Conduct training sessions and provide orientation to new employees on IT systems, software, and best practices to enhance user knowledge and productivity

What You’ll Bring

A bachelor's degree in computer science, information technology, or a related field experience
Proven experience in providing technical support to end users, face-to-face or remotely
Strong knowledge of IT equipment, including computers (Windows, MacOS), printers, networking devices, and peripherals
Excellent communication skills with the ability to translate technical concepts into non-technical terms for users
Familiarity with ticketing systems, incident management processes and asset management, ServiceNow
An Intermediate understanding of Office365
Ability to prioritize and manage multiple tasks simultaneously while maintaining attention to detail
Proficiency in troubleshooting software, hardware, and network-related issues
Basic understanding of IT infrastructure and networking concepts
Experience working with third-party vendors for equipment maintenance and warranty claims is desirable
Effective communication (both written and verbal) and ability to do presentations
Strong customer service orientation and problem-solving skills
Adaptability to changing technologies and a willingness to learn new tools and systems

Nice To Have

Experience working with Endpoint Security Technology
Logistics Management
Office 365 certifications
Claude AI experience
ITIL Foundation certificate

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com.

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More about this job

Responsibilities

The Service Desk Analyst is responsible for providing technical support to end users and managing IT equipment within the office. They also coordinate with third-party vendors and translate technical issues for internal teams.

Requirements

Candidates must have a bachelor's degree in computer science or a related field and proven experience in technical support. Strong knowledge of IT hardware, networking, and ticketing systems like ServiceNow is required.

Skills

Technical support
Incident management
Asset management
ServiceNow
Office365
Hardware troubleshooting
Software troubleshooting
Network troubleshooting
Vendor coordination
User training
Onboarding
Communication skills
Customer service
Identity security
Endpoint security

Visa sponsorship

Not detected in the job text

Keywords

Service Desk Analyst
Cybersecurity
SaaS
Incident Management
ServiceNow
Office365
Asset Management
Hardware
Networking
Endpoint Security
ITIL Foundation
Identity Security
Troubleshooting
Vendor Management
Onboarding
Windows
MacOS
Peripherals
Firewall
Infrastructure

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