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Added 9 mins ago
PLM Functional Analyst
Capgemini Engineering
Montreal, QC
Full-time
Join a high-impact team transforming product lifecycle management for leading global organizations. As a PLM Functional Analyst, you will play a critical role in evaluating, designing, and…
Added 10 mins ago
PLM Functional Analyst
Capgemini
Montreal, QC
Join a high-impact team transforming product lifecycle management for leading global organizations. As a PLM Functional Analyst, you will play a critical role in evaluating, designing, and…
Added 10 mins ago
PLM Functional Analyst
Capgemini
Montreal, QC
Join a high-impact team transforming product lifecycle management for leading global organizations. As a PLM Functional Analyst, you will play a critical role in evaluating, designing, and…
Added 10 mins ago
HRIS Analyst (Payroll, Absence & Time Tracking)
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Senior Manager, HRIS, the HRIS Analyst (Payroll, Absence & Time Tracking) will support the ongoing configuration, enhancement and optimization of Workday Payroll, Absence…
Added 10 mins ago
HRIS Analyst (HCM, Recruitment & Learning)
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Senior Manager, HRIS, the HR Systems Analyst, Workday (HCM, Recruitment & Learning) will be responsible for configuring, enhancing and optimizing Workday Core HCM,…
Added 10 mins ago
Sr. Compliance Analyst
Open Text Corporation
Mississauga, ON
Senior GRC Technology Analyst will have the opportunity to impact meaningfully and contribute to the OpenText IT Compliance Program in accordance with ISO 27001, PCI-DSS, SOC1/2, HIPAA,…
Added 23 mins ago
Transportation Analyst
Ryder System, Inc.
London, ON
Full-time
The Transportation Analyst is responsible for managing Transportation Management business processes (i.e. procurement, Freight Bill Audit & Payment, Shipment Planning & Execution) to ensure…
Added 23 mins ago
PLM Functional Analyst
Capgemini Engineering
Montreal, QC
Full-time
Join a high-impact team transforming product lifecycle management for leading global organizations. As a PLM Functional Analyst, you will play a critical role in evaluating, designing, and…
Added 23 mins ago
PLM Funktional Analyst
Capgemini Engineering
Mirabel, QC
Full-time
Join a high-impact team transforming product lifecycle management for leading global organizations. As a PLM Functional Analyst, you will play a critical role in evaluating, designing, and…
Added 24 mins ago
Accounts Payable Analyst
Grote Industries
Waterloo, ON
Position: Accounts Payable Analyst & Administrative Support Specialist
Added 24 mins ago
Inventory Control Clerk
Honeywell Aerospace
Cambridge, ON
Full-time
The position works closely with the Inventory Analyst to identify, investigate, and resolve inventory discrepancies, improve inventory accuracy, support KPI reporting, and maintain…
Added 52 mins ago
Business Systems Analyst – Capital Markets
Confiar Services
Toronto, ON
Contract
We are looking for an experienced Business Systems Analyst with Capital Markets experience to work closely with business stakeholders, technology teams, and product teams. The candidate…
Added 54 mins ago
Data & Business Intelligence Analyst
Colonnade Management Inc.
Ottawa, ON
$70,000 to $80,000 CAD / year
Full-time
Provide operational support, maintain technical documentation, collaborate with business and technical stakeholders, and participate in system enhancements, upgrades, and reporting…
Added 1 hour ago
Technical Support Analyst
Bayshore
Markham, ON
The Technical Support Analyst is responsible for providing technical and operational leadership and is part of the ICS Support Analysts team. This role acts as the single point of contact…
Added 1 hour ago
Senior Business Data Analyst
Infotek Consulting Inc.
Toronto, ON
Contract
Our client is seeking a Senior Business Data Analyst to support an Investments Data Team. This role requires a strong combination of investment-domain knowledge, business analysis, and…
Added 1 hour ago
Financial Analyst, AR and Revenue (Contract)
Resource Productivity and Recovery Authority
Toronto, ON
Contract
We are looking for a talented and committed individual to join us as Financial Analyst (AR and Revenue) to support the government’s efforts to protect the environment and advance a new…
Added 1 hour ago
Data Analyst
Computershare Canada
Montreal, QC
Full-time
Computershare Technology Services (CTS) provides global technology and infrastructure/support services for existing Computershare proprietary software together with a full range of…
Added 1 hour ago
Senior Conversation Bot Engineer - Dialogflow CX
Quantiphi
Toronto, ON
Full-time
…Engineers design, code, test, debug and document programs well as support activities for the corporate systems architecture. You are required to work closely with business partners in…
Added 1 hour ago
Conversation Architect - Dialogflow CX
Quantiphi
Toronto, ON
Full-time
…Architect design, code, test, debug and document programs well as support activities for the corporate systems architecture. You are required to work closely with business partners in…
Added 1 hour ago
Junior Funding Analyst, Investment Management
KV Capital
AB · Edmonton, AB
Full-time
Reporting to the Director, Investment Management, the Junior Funding Analyst, Investment Management is responsible for conducting thorough review of funding conditions, preparing draws for…
Added 1 hour ago
Manager, Financial Planning and Analysis
Staples Canada
Richmond Hill, ON
$110,000 to $120,000 USD / year
Full-time
…business decisions. As Manager FP&A, Business Services, you will support financial planning, forecasting, reporting, and analysis for a growing Services portfolio, including print,…
Added 1 hour ago
Manager, Financial Planning and Analysis
Staples Inc.
Richmond Hill, ON
Full-time
…business decisions. As Manager FP&A, Business Services, you will support financial planning, forecasting, reporting, and analysis for a growing Services portfolio, including print,…
Added 1 hour ago
IT Functional Analyst - ERP
Carrières/Careers – Creaform
Levis, QC
Full-time
Reporting to the Global Business Systems team, the ERP Functional Analyst serves as a key liaison between business teams and Information Technology. In this role, you will support,…
Added 1 hour ago
Senior Financial Analyst
Gunnebo Canada
Woodbridge, ON
Full-time
We are looking for a hands-on, detail-oriented Senior Financial Analyst who can balance day-to-day accounting responsibilities with process improvement and business partnership. The…
Added 1 hour ago
Senior Business Data Analyst (Asset Management)
Recrute Action
Toronto, ON
Contract
Business analysis: Partner with investment managers and front‑office teams to understand business needs, data requirements, and system workflows.

BeyondTrust

Service Desk Analyst

Halifax, NS, Canada

Posting language: English
Posted: Sep 30, 2026

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Original job description

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

We seek a highly motivated and customer-oriented Service Desk Analyst to join our team. In this role, your primary responsibility is providing technical support and assistance to end users. Additionally, you will be responsible for managing and maintaining all IT equipment within the office premises. Your role will also involve translating non-technical difficulties into technical language for the technical teams and coordinating with third-party vendors for equipment maintenance and warranty claims. You will primarily be required to be in our Manchester office 3 days a week. The other 2 days will be subject to business needs.

What You’ll Do

Incident and Request Management

Log and track incidents and service requests in a ticketing system, ensuring accurate and up-to-date information. Escalate issues to appropriate teams if necessary and follow established processes for incident resolution and request fulfilment

End User Support

Provide technical support and assistance to end users in person and remotely, ensuring timely resolution of IT-related issues and inquiries

IT Equipment Management

Take ownership of all IT equipment in the Singapore office, including computers, printers, network devices, and peripherals. Maintained an inventory, tracked assets, and ensured proper functioning and maintenance of all equipment
Coordination with internal infrastructure to perform any switches upgrade, internal security operations to perform firewall upgrade when required

Proactive Monitoring

Monitor IT systems and networks to identify potential issues, proactively mitigate risks, and ensure optimal system performance

Vendor Coordination

Collaborate with third-party vendors for equipment maintenance, repairs, and warranty claims. Coordinate and follow up on service requests, ensuring timely resolution and satisfactory service delivery

User Training and Onboarding

Conduct training sessions and provide orientation to new employees on IT systems, software, and best practices to enhance user knowledge and productivity

What You’ll Bring

A bachelor's degree in computer science, information technology, or a related field experience
Proven experience in providing technical support to end users, face-to-face or remotely
Strong knowledge of IT equipment, including computers (Windows, MacOS), printers, networking devices, and peripherals
Excellent communication skills with the ability to translate technical concepts into non-technical terms for users
Familiarity with ticketing systems, incident management processes and asset management, ServiceNow
An Intermediate understanding of Office365
Ability to prioritize and manage multiple tasks simultaneously while maintaining attention to detail
Proficiency in troubleshooting software, hardware, and network-related issues
Basic understanding of IT infrastructure and networking concepts
Experience working with third-party vendors for equipment maintenance and warranty claims is desirable
Effective communication (both written and verbal) and ability to do presentations
Strong customer service orientation and problem-solving skills
Adaptability to changing technologies and a willingness to learn new tools and systems

Nice To Have

Experience working with Endpoint Security Technology
Logistics Management
Office 365 certifications
Claude AI experience
ITIL Foundation certificate

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com.

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More about this job

Responsibilities

The Service Desk Analyst is responsible for providing technical support to end users and managing IT equipment within the office. They also coordinate with third-party vendors and translate technical issues for internal teams.

Requirements

Candidates must have a bachelor's degree in computer science or a related field and proven experience in technical support. Strong knowledge of IT hardware, networking, and ticketing systems like ServiceNow is required.

Skills

Technical support
Incident management
Asset management
ServiceNow
Office365
Hardware troubleshooting
Software troubleshooting
Network troubleshooting
Vendor coordination
User training
Onboarding
Communication skills
Customer service
Identity security
Endpoint security

Visa sponsorship

Not detected in the job text

Keywords

Service Desk Analyst
Cybersecurity
SaaS
Incident Management
ServiceNow
Office365
Asset Management
Hardware
Networking
Endpoint Security
ITIL Foundation
Identity Security
Troubleshooting
Vendor Management
Onboarding
Windows
MacOS
Peripherals
Firewall
Infrastructure

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