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Added 3 hours ago
A
Identity Analyst
ATB
Edmonton, AB · Calgary, AB
- Full-time
As ATB’s next Enterprise Identity Analyst, you will be a strong team player with a knack for solving complex problems and translating technical information into action items. You’ll be…
Added 4 hours ago
S
GRC Analyst
SMARTFOX
Canada
- Full-time
We are looking for a GRC Analyst to support our Governance, Risk, and Compliance initiatives. This role is ideal for someone with a strong interest in cybersecurity, risk management,…
Added 4 hours ago
P
Cybersecurity GRC Analyst
Powerex
Vancouver, BC
- Full-time
Our Cybersecurity team is building a dedicated Governance, Risk & Compliance (GRC) function to strengthen oversight, accountability, and risk visibility across the organization. We are…
Added 5 hours ago
KI
Co-op/ Intern Application Security Analyst
Kinaxis Inc.
Ottawa, ON
- Internship
This role is ideal for someone passionate about both software development and cybersecurity – someone who enjoys digging into code, understanding how systems work, identifying their flaws…
Added 5 hours ago
S
Technical Analyst
SaskTel
Regina, SK
- Full-time
…implementation, development of standards and provisioning advanced technical support. May provide direction and leadership, coordinate workloads, schedule and prioritize activities for…
Added 6 hours ago
TG
Business Analyst
TMX Group
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
The Business Analyst draws up requirement statements and takes part in development projects as advisor in the area of business and systems use. He/she follows up change requests with users…
Added 6 hours ago
AF
Identity Analyst
ATB Financial
Calgary, AB
- Full-time
As ATB’s next Enterprise Identity Analyst, you will be a strong team player with a knack for solving complex problems and translating technical information into action items. You’ll be…
Added 7 hours ago
I
Analyst, Information Security
IMAX
Mississauga, ON · Sheridan Park
- Full-time
The Security Analyst will monitor the environment for security threats and vulnerabilities, investigate and respond to cybersecurity incidents, and help drive issues through remediation and…
Added 8 hours ago
AC
Modern Workplace and Platform Services Analyst - Software Asset and Application Lifecycle Management
Air Canada
Toronto, ON · Dorval, QC
- Full-time
We are looking for a dependable, curious, and collaborative analyst who enjoys solving practical problems, takes pride in accurate work, and is eager to learn. You do not need to be an…
Added 8 hours ago
TG
Business Analyst
TMX Group
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
The Business Analyst draws up requirement statements and takes part in development projects as advisor in the area of business and systems use. He/she follows up change requests with users…
Added 10 hours ago
ED
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 10 hours ago
ED
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $96,557 to $128,743 CAD / year
- Full-time
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 10 hours ago
ED
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $96,557 to $128,743 CAD / year
- Full-time
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 10 hours ago
O
Microsoft 365 & Cloud Systems Analyst
Ombudsman
Toronto, ON
- $100,031 to $125,038 CAD / year
- Temporary
Working within a collaborative IT team, the Programmer Analyst provides hands-on technical support and contributes to the administration, improvement and modernization of the Office’s…
Added 10 hours ago
ED
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 10 hours ago
ED
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 10 hours ago
ED
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 12 hours ago
PC
Cybersecurity GRC Analyst
Powerex Corp.
Vancouver, BC
- Full-time
Our Cybersecurity team is building a dedicated Governance, Risk & Compliance (GRC) function to strengthen oversight, accountability, and risk visibility across the organization. We are…
Added 12 hours ago
BS
Technical Analyst
Bulletproof Solutions Inc
Beechville, NS
- Temporary
We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing…
Added 12 hours ago
BS
Technical Analyst
Bulletproof Solutions Inc
Moncton, NB
- Temporary
We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing…
Added 12 hours ago
BS
Technical Analyst
Bulletproof Solutions Inc
Fredericton, NB
- Temporary
We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing…
Added 1 day ago
A
Intermediate Project Manager/Analyst
Affinity
Vancouver, BC
- Contract
Our energy client is seeking a highly organized and delivery-focused Junior to Intermediate Project Manager / Analyst to support a growing portfolio of Infrastructure, Cybersecurity, and…
Added 1 day ago
IG
Senior Security Analyst
Insight Global
Calgary, AB
- Contract
As Cybersecurity & Compliance Senior Analyst, you will be a hands-on practitioner at the center of how we protect the software the E&P industry depends on. You will partner with…
Added 1 day ago
I
SAP QM Specialist
Infotel
Mirabel, QC
- Contract
We are looking for an experienced SAP QM Specialist / Digital Business Analyst to join our Information Management team supporting Quality domain operations in the aerospace sector. You will…
Added 1 day ago
F
Cybersecurity Analyst / Analyste en cybersécurité
FENCECORE
Montreal, QC
- Full-time
We’re looking for a Cybersecurity Analyst to run day-to-day security operations for our clients. You are the first line of investigation and response across endpoint, identity, email, and…

BeyondTrust

Service Desk Analyst

Halifax, NS, Canada

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Job details

Posting language: English
Posted: Sep 30, 2026

Original job description

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

We seek a highly motivated and customer-oriented Service Desk Analyst to join our team. In this role, your primary responsibility is providing technical support and assistance to end users. Additionally, you will be responsible for managing and maintaining all IT equipment within the office premises. Your role will also involve translating non-technical difficulties into technical language for the technical teams and coordinating with third-party vendors for equipment maintenance and warranty claims. You will primarily be required to be in our Manchester office 3 days a week. The other 2 days will be subject to business needs.

What You’ll Do

Incident and Request Management

Log and track incidents and service requests in a ticketing system, ensuring accurate and up-to-date information. Escalate issues to appropriate teams if necessary and follow established processes for incident resolution and request fulfilment

End User Support

Provide technical support and assistance to end users in person and remotely, ensuring timely resolution of IT-related issues and inquiries

IT Equipment Management

Take ownership of all IT equipment in the Singapore office, including computers, printers, network devices, and peripherals. Maintained an inventory, tracked assets, and ensured proper functioning and maintenance of all equipment
Coordination with internal infrastructure to perform any switches upgrade, internal security operations to perform firewall upgrade when required

Proactive Monitoring

Monitor IT systems and networks to identify potential issues, proactively mitigate risks, and ensure optimal system performance

Vendor Coordination

Collaborate with third-party vendors for equipment maintenance, repairs, and warranty claims. Coordinate and follow up on service requests, ensuring timely resolution and satisfactory service delivery

User Training and Onboarding

Conduct training sessions and provide orientation to new employees on IT systems, software, and best practices to enhance user knowledge and productivity

What You’ll Bring

A bachelor's degree in computer science, information technology, or a related field experience
Proven experience in providing technical support to end users, face-to-face or remotely
Strong knowledge of IT equipment, including computers (Windows, MacOS), printers, networking devices, and peripherals
Excellent communication skills with the ability to translate technical concepts into non-technical terms for users
Familiarity with ticketing systems, incident management processes and asset management, ServiceNow
An Intermediate understanding of Office365
Ability to prioritize and manage multiple tasks simultaneously while maintaining attention to detail
Proficiency in troubleshooting software, hardware, and network-related issues
Basic understanding of IT infrastructure and networking concepts
Experience working with third-party vendors for equipment maintenance and warranty claims is desirable
Effective communication (both written and verbal) and ability to do presentations
Strong customer service orientation and problem-solving skills
Adaptability to changing technologies and a willingness to learn new tools and systems

Nice To Have

Experience working with Endpoint Security Technology
Logistics Management
Office 365 certifications
Claude AI experience
ITIL Foundation certificate

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com.

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More about this job

Responsibilities

The Service Desk Analyst is responsible for providing technical support to end users and managing IT equipment within the office. They also coordinate with third-party vendors and translate technical issues for internal teams.

Requirements

Candidates must have a bachelor's degree in computer science or a related field and proven experience in technical support. Strong knowledge of IT hardware, networking, and ticketing systems like ServiceNow is required.

Skills

Technical support
Incident management
Asset management
ServiceNow
Office365
Hardware troubleshooting
Software troubleshooting
Network troubleshooting
Vendor coordination
User training
Onboarding
Communication skills
Customer service
Identity security
Endpoint security

Visa sponsorship

Not detected in the job text

Keywords

Service Desk Analyst
Cybersecurity
SaaS
Incident Management
ServiceNow
Office365
Asset Management
Hardware
Networking
Endpoint Security
ITIL Foundation
Identity Security
Troubleshooting
Vendor Management
Onboarding
Windows
MacOS
Peripherals
Firewall
Infrastructure

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