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Added 13 mins ago
T
Account Manager II, Commercial Mortgage Group
TD
Toronto, ON
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 13 mins ago
T
Contact Center Representative II- Borrowing Cantonese & Mandarin
TD
Markham, ON
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help…
Added 13 mins ago
T
Manager, Personal Financial Services - Delson (Full-time, 37.5h/week)
TD
Delson, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 13 mins ago
T
Personal Banker Trainee
TD
Oshawa, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 13 mins ago
T
Workplace Ambassador
TD
AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 13 mins ago
T
Financial Planner - Sherbooke
TD
Sherbrooke, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 13 mins ago
T
Personal Banking Associate - Centre Champlain, Montréal (Part-Time 18 hours /week)
TD
Montreal, QC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 13 mins ago
T
Montreal Centre In‑Person Recruitment Event (Novembre 18, 2026)
TD
Montreal, QC
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 13 mins ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 13 mins ago
T
Customer Experience Associate - Fredericton Prospect
TD
Fredericton, NB
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 13 mins ago
T
Financial Planner - Chicoutimi
TD
Saguenay, QC
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 13 mins ago
T
Financial Planner - Gaspé
TD
Gaspé, QC
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 13 mins ago
BC
Senior Scheduler (Construction)
Broccolini Construction Inc.
Toronto, ON
- Full-time
Broccolini is a family-owned, single-source provider of construction, development and real-estate services. Our company caters to the industrial, commercial and residential markets in…
Added 13 mins ago
GT
HR Business Partner
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
…Culture strategies. This role focuses on employee engagement, development and…
Added 13 mins ago
K
Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 13 mins ago
M
Bilingual Client Success Manager (Direct Partnerships)
Maple
Toronto, ON
- Full-time
We're hiring a Bilingual Client Success Manager (French/English) to join our Direct Partnerships team, managing a portfolio of Enterprise and Strategic accounts that offer Maple as a…
Added 13 mins ago
C
Associate Relationship Manager
CIBC
Kamloops, BC · Kelowna, BC · Victoria, BC
- Full-time
You’ll report into the Senior Manager & Team Lead, Business Banking and will work closely with a Relationship Manager, Business Banking to support client origination, relationship and…
Added 13 mins ago
B
Mortgage Specialist
BMO
Montreal, QC
- Full-time
Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and…
Added 13 mins ago
B
Financial Planner
BMO
Calgary, AB
- Full-time
…solution in the best interests of the customer. Determines client needs and provides solutions though the sales of managed products and services (e.g. mutual funds, retirement savings…
Added 13 mins ago
BL
Billing and Collections Specialist
BC Legal Management Association
BC · West Vancouver, BC
- Other
…esteemed billing and collections department team. Reporting to the Manager of Finance, Billing and Collections, this full-time, permanent role is perfect for individuals aiming to excel…
Added 13 mins ago
K
Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 28 mins ago
LC
Case Manager_FT-Contract
LOFT Community Services
Toronto, ON
- $57,007 to $71,647 CAD / year
- Contract
The Case Manager on the Metrolinx Team provides direct service to homeless individuals living with mental health, health, and addictions issues. The position provides both on site and…
Added 28 mins ago
M
Manager, Assurance and Accounting - Public Companies
MNP
Toronto, ON
- Full-time
Network in the local business community, consider business development opportunities and contribute to the preparation and delivery of competitive proposals to meet client needs
Added 28 mins ago
HI
Commercial Account Manager
HUB International
Calgary, AB
- Full-time
As a Commercial Account Manager at HUB, you'll manage an established book of commercial business while serving as the primary point of contact for your clients. You'll lead marketing…
Added 28 mins ago
Senior Manager, Business Management, GBM Finance
Scotiabank
Toronto, ON
Acts as a strategic extension of the CFO GBM, the Senior Manager, Business helps shape and deliver the enterprise risk narrative through clear executive decision support and communications.…

BFL CANADA

Client Service Manager - Commercial (Vancouver Island)

Victoria, BC, V8Z 6T8, Canada

The expected salary for this role ranges from $73,000 to $110,000. · Full-time

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Job details

Pay: The expected salary for this role ranges from $73,000 to $110,000.
Job type: Full-time
Experience: Minimum 5 years Commercial insurance experience with a focus on broking and client management.
Posting language: English
Posted: Nov 6, 2026

Original job description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Client Service Manager to join our team in our Victoria office!

As a Client Service Manager in our Commercial division, you will be responsible to assist the Client Executive (CE) with all client management requirements, with a focus on retention of the assigned book of business.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your day as a Client Service Manager

Client

Proactively manages a book of business by reviewing clients’ exposures, gaps in coverage, and loss
history and proposes appropriate coverages and/or solutions with CE.
Develops account strategies, presentations and proposals with CE.
Answers client questions and handles daily requests/coverage changes.
Ensures maximum retention of book. Works with a Client Service Assistant (CSA) to provide
exceptional client service.
Works with a CSA to ensure all certificates of insurance are issued accurately and in a timely manner.
Reviews contracts to ensure insurance program meets requirements and works with insurers to amend coverages/ obtain agreement.
Establishes appropriate procedures for claims administration/l loss prevention activity
An advocate for our clients during the claims process.

Marketing

Manages the marketing process in close collaboration with the CE.
Prepares accurate and comprehensive underwriting submissions.
Utilizes relationships to negotiate best terms for new and renewal business.
Endorses policy wordings based on client requests.
Works with insurers to provide coverage solutions to better meet our clients’ changing operations and as new products are being offered.
Ensures the accuracy of renewal documentation and issues manuscript policies when required.
Reviews policy wordings and other documentation for accuracy and completeness.

Team

Supervises and trains the CSA on internal procedures and works to develop their general insurance
knowledge.
Proofs CSA’s work to ensure internal and external documents are accurate and expedited in a timely manner.
Works with the CSA to ensure timely and accurate follow ups on outstanding client accounts receivables.
Meets with BFL Compliance regularly to review accounts and procedures.

General

Maintains policy files and/or electronic files to ensure that they are organized and up to date.
Responds to telephone calls and written inquiries from clients and underwriters in a timely and professional manner.
Participates in industry functions and targeted public relations activities.
Maintains important market relationships.
Follows BFL policies and procedures, including security and quality procedures, as currently set out and as amended from time to time.
Other miscellaneous duties and special projects as required.

Our Ideal Candidate

Minimum 5 years Commercial insurance experience with a focus on broking and client management.
Level 2 license (insurance designation, CIP or CAIB preferred).
High attention to detail.
Must be client focused and service oriented.
Excellent communication skills, listening, verbal, and written.
Ability to work well independently, as part of a team, and with others throughout the organization.
Positive attitude and a desire to grow.
Willingness to go beyond the job description.
Good knowledge of Microsoft Word, Outlook, Excel, and PowerPoint.

The expected salary for this role ranges from $73,000 to $110,000. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

About BFL CANADA

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Office Information

Located in the modern Apex building, our Victoria office offers a bright, professional, and collaborative space. With easy access to major routes, public transit, and nearby amenities, it’s a convenient and dynamic location for both work and lifestyle. Our space is designed to foster connection and growth, giving you the opportunity to be part of an expanding team while enjoying all that Victoria has to offer.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Learn more about us on our website: http://www.bflcanada.ca/

BFL CANADA is an equal opportunity employer.

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking and unique knowledge. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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More about this job

Responsibilities

The Client Service Manager proactively manages a book of business by reviewing client exposures, developing account strategies, and ensuring maximum retention. They also supervise and train the Client Service Assistant while maintaining strong relationships with clients and underwriters.

Requirements

Candidates must have a minimum of 5 years of commercial insurance experience with a focus on broking and client management. A Level 2 insurance license is required, with CIP or CAIB designations preferred.

Skills

Commercial insurance
Broking
Client management
Account strategy
Risk management
Claims administration
Underwriting submissions
Policy documentation
Microsoft Word
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Communication skills
Training
Customer service

Benefits

Medical coverage
Dental coverage
Telemedicine
Employee and family assistance program
Retirement and savings programs
Wellness allowance
Hybrid work program

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Broking
Client Management
Risk Management
Insurance Brokerage
Underwriting
Claims Administration
Loss Prevention
Policy Wordings
Account Management
CIP
CAIB
Level 2 License
Hybrid Work
Client Retention
Insurance Consulting

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