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Added 6 mins ago
TC
Culinary Management | Kitchen Manager | Assistant Kitchen Manager
The Canadian Brewhouse
Grande Prairie, AB
- Full-time
…while also cultivating new ones. We prioritize the thorough training of all team members in every aspect of our back-of-house operations. This collaborative approach ensures mutual support…
Added 6 mins ago
D
Marketing Coordinator, Quebec
Dormez-vous
Pointe-Claire, QC
- Full-time
Identify issues requiring a decision from the Marketing Manager, provide relevant context, and recommend solutions to support timely decision-making
Added 6 mins ago
TC
Restaurant Management | Assistant General Manager | General Manager
The Canadian Brewhouse
Richmond, BC
- Full-time
…"bench" of future leaders ready to step into Assistant General Manager and General Manager roles as new opportunities…
Added 6 mins ago
FH
Assistant Kitchen Manager
Fairmont Hotels & Resorts
Jasper, AB
- Full-time
Assist the Kitchen Manager with the recruitment, orientation, training and scheduling of all colleagues and supervisors
Added 6 mins ago
OT
Business Development Manager
Ottawa Tourism
Ottawa, ON
- Full-time
…be a strategic and operational thinker as well as a client manager who is able to convert relationships and client interest into the successful realization of business objectives. As a…
Added 6 mins ago
BC
Service Centre Manager - Speedy Glass
Belron Canada inc
Hanover, ON
- Full-time
As a Service Centre Manager, you will be able to have a hands-on role in the day-to-day operations of your Service Centre. You will help your team succeed by being the person that people…
Added 6 mins ago
C
Store Manager
Claire's
Sudbury, ON · Greater Sudbury, ON
- $25 to $26 CAD / hour
- Full-time
Piercing Excellence: Join the ranks of our piercing experts through comprehensive training. Become a trusted guide for customers - conducting piercings, educating on aftercare, maintaining…
Added 6 mins ago
J
Senior Conveyance Project Manager
Jacobs
Burnaby, BC
- $150,000 to $200,000 CAD / year
- Full-time
As a Senior Conveyance Project Manager based out of Burnaby, British Columbia, you’ll be charged with leading a team of highly qualified and motivated engineers through the design process,…
Added 6 mins ago
BI
Associate, Portfolio Analytics
BMO Insurance
Toronto, ON
- Full-time
…milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and…
Added 6 mins ago
AI
General Labourer
American Iron & Metal (AIM)
Quebec, QC
- Full-time
Training provided on equipment and recycling operations;
Added 6 mins ago
FH
Executive Chef
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
Reporting to the Executive Operations Manager, the Executive Chef is responsible for overseeing the daily operation of 6 culinary kitchens and the Stewarding Department. The…
Added 6 mins ago
FR
Part-Time Concierge
FirstService Residential Canada
AB · Edmonton, AB
- Part-time
…of excellent customer services. Reporting to the Community Manager the Concierge greets every resident with a smile and a kind word; ensuring through strong open communication and…
Added 6 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Winnipeg, MB
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 6 mins ago
AE
Project Manager, Water
Associated Engineering
AB · Edmonton, AB
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Project Manager, Water to join our team in our Edmonton office. In this role you…
Added 6 mins ago
BC
Director, Global Markets, Corporate Banking - Commodities
BMO Capital Markets
Toronto, ON
- Full-time
…milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and…
Added 6 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Pointe-Claire, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 6 mins ago
AE
Project Manager, Buildings Structural
Associated Engineering
AB · Edmonton, AB
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Project Manager, Building Structural to join our team in our Edmonton office. In…
Added 6 mins ago
UO
Clinical Trial Systems Lead, Calgary Centre for Clinical Research
University of Calgary
Calgary, AB
- Full-time
Under the guidance of the Manager, Clinical Trial System Services the Clinical Trial Systems Lead focuses on technical coordination and administration of the province¿s Clinical Trial…
Added 6 mins ago
AE
Senior Project Manager, Transportation Alternative Delivery
Associated Engineering
AB · Edmonton, AB
- Full-time
…Company is seeking an experienced and dedicated Senior Project Manager, Transportation Alternative Delivery to join our team in our Edmonton office. In this role you will be responsible for…
Added 6 mins ago
GO
Senior Project Manager and Project Manager
Government of Manitoba
Winnipeg, MB
- Full-time
The Department of Municipal and Northern Relations is seeking qualified individuals to fill the Senior Project Manager, and Project Manager positions within the Agreement Management Unit…
Added 6 mins ago
VS
Casual Housekeeping Attendant - Verve Aspen Woods Retirement Residence (2026-11054)
Verve Senior Living
Calgary, AB
- Other
…residence. Under the direction of the Environmental Services Manager, our Housekeepers are responsible for performing housekeeping tasks in an efficient manner, with due consideration for…
Added 6 mins ago
T
Manufacturing System Engineer
Trioworld
Ajax, ON
- $95,000 to $130,000 CAD / year
- Full-time
This role considered 100% onsite located in Ajax, ON and reports directly to the Manager of IT and Automation.
Added 6 mins ago
V|
Administrative Assistant
Veolia | North America
AB · Edmonton, AB
- Full-time
This role will report directly to the Plant Manager.
Added 6 mins ago
ST
Residential Renovation Project Manager
Soaring Towers
Nobleton, ON
- $85,000 to $100,000 CAD / year
- Full-time
We are looking for an experienced Home renovation Project Manager to help our clients fall in love with their dated homes again. This is an opportunity to be part of an award-winning team,…
Added 6 mins ago
EK
Restaurant Leader
Earls Kitchen + Bar
Calgary, AB
- Full-time
We are looking for a motivated Front of House Leader/Floor Manager to grow our front-of-house leadership team. In this salaried role, you’ll lead shifts, support exceptional guest…

BFL CANADA

Client Service Manager - Commercial (Vancouver Island)

Victoria, BC, V8Z 6T8, Canada

The expected salary for this role ranges from $73,000 to $110,000. · Full-time

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Job details

Pay: The expected salary for this role ranges from $73,000 to $110,000.
Job type: Full-time
Experience: Minimum 5 years Commercial insurance experience with a focus on broking and client management.
Posting language: English
Posted: Nov 6, 2026

Original job description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Client Service Manager to join our team in our Victoria office!

As a Client Service Manager in our Commercial division, you will be responsible to assist the Client Executive (CE) with all client management requirements, with a focus on retention of the assigned book of business.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your day as a Client Service Manager

Client

Proactively manages a book of business by reviewing clients’ exposures, gaps in coverage, and loss
history and proposes appropriate coverages and/or solutions with CE.
Develops account strategies, presentations and proposals with CE.
Answers client questions and handles daily requests/coverage changes.
Ensures maximum retention of book. Works with a Client Service Assistant (CSA) to provide
exceptional client service.
Works with a CSA to ensure all certificates of insurance are issued accurately and in a timely manner.
Reviews contracts to ensure insurance program meets requirements and works with insurers to amend coverages/ obtain agreement.
Establishes appropriate procedures for claims administration/l loss prevention activity
An advocate for our clients during the claims process.

Marketing

Manages the marketing process in close collaboration with the CE.
Prepares accurate and comprehensive underwriting submissions.
Utilizes relationships to negotiate best terms for new and renewal business.
Endorses policy wordings based on client requests.
Works with insurers to provide coverage solutions to better meet our clients’ changing operations and as new products are being offered.
Ensures the accuracy of renewal documentation and issues manuscript policies when required.
Reviews policy wordings and other documentation for accuracy and completeness.

Team

Supervises and trains the CSA on internal procedures and works to develop their general insurance
knowledge.
Proofs CSA’s work to ensure internal and external documents are accurate and expedited in a timely manner.
Works with the CSA to ensure timely and accurate follow ups on outstanding client accounts receivables.
Meets with BFL Compliance regularly to review accounts and procedures.

General

Maintains policy files and/or electronic files to ensure that they are organized and up to date.
Responds to telephone calls and written inquiries from clients and underwriters in a timely and professional manner.
Participates in industry functions and targeted public relations activities.
Maintains important market relationships.
Follows BFL policies and procedures, including security and quality procedures, as currently set out and as amended from time to time.
Other miscellaneous duties and special projects as required.

Our Ideal Candidate

Minimum 5 years Commercial insurance experience with a focus on broking and client management.
Level 2 license (insurance designation, CIP or CAIB preferred).
High attention to detail.
Must be client focused and service oriented.
Excellent communication skills, listening, verbal, and written.
Ability to work well independently, as part of a team, and with others throughout the organization.
Positive attitude and a desire to grow.
Willingness to go beyond the job description.
Good knowledge of Microsoft Word, Outlook, Excel, and PowerPoint.

The expected salary for this role ranges from $73,000 to $110,000. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

About BFL CANADA

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Office Information

Located in the modern Apex building, our Victoria office offers a bright, professional, and collaborative space. With easy access to major routes, public transit, and nearby amenities, it’s a convenient and dynamic location for both work and lifestyle. Our space is designed to foster connection and growth, giving you the opportunity to be part of an expanding team while enjoying all that Victoria has to offer.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Learn more about us on our website: http://www.bflcanada.ca/

BFL CANADA is an equal opportunity employer.

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking and unique knowledge. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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More about this job

Responsibilities

The Client Service Manager proactively manages a book of business by reviewing client exposures, developing account strategies, and ensuring maximum retention. They also supervise and train the Client Service Assistant while maintaining strong relationships with clients and underwriters.

Requirements

Candidates must have a minimum of 5 years of commercial insurance experience with a focus on broking and client management. A Level 2 insurance license is required, with CIP or CAIB designations preferred.

Skills

Commercial insurance
Broking
Client management
Account strategy
Risk management
Claims administration
Underwriting submissions
Policy documentation
Microsoft Word
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Communication skills
Training
Customer service

Benefits

Medical coverage
Dental coverage
Telemedicine
Employee and family assistance program
Retirement and savings programs
Wellness allowance
Hybrid work program

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Broking
Client Management
Risk Management
Insurance Brokerage
Underwriting
Claims Administration
Loss Prevention
Policy Wordings
Account Management
CIP
CAIB
Level 2 License
Hybrid Work
Client Retention
Insurance Consulting

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