Client Service Manager - Commercial (Vancouver Island)

We offer more than a job, we offer a career!

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Client Service Manager to join our team in our Victoria office!

As a Client Service Manager in our Commercial division, you will be responsible to assist the Client Executive (CE) with all client management requirements, with a focus on retention of the assigned book of business.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your day as a Client Service Manager

Client

• Proactively manages a book of business by reviewing clients’ exposures, gaps in coverage, and loss
  history and proposes appropriate coverages and/or solutions with CE.
• Develops account strategies, presentations and proposals with CE.
• Answers client questions and handles daily requests/coverage changes.
• Ensures maximum retention of book. Works with a Client Service Assistant (CSA) to provide
  exceptional client service.
• Works with a CSA to ensure all certificates of insurance are issued accurately and in a timely manner.
• Reviews contracts to ensure insurance program meets requirements and works with insurers to amend coverages/ obtain agreement.
• Establishes appropriate procedures for claims administration/l loss prevention activity
• An advocate for our clients during the claims process.

Marketing

• Manages the marketing process in close collaboration with the CE.
• Prepares accurate and comprehensive underwriting submissions.
• Utilizes relationships to negotiate best terms for new and renewal business.
• Endorses policy wordings based on client requests.
• Works with insurers to provide coverage solutions to better meet our clients’ changing operations and as new products are being offered.
• Ensures the accuracy of renewal documentation and issues manuscript policies when required.
• Reviews policy wordings and other documentation for accuracy and completeness.

Team

• Supervises and trains the CSA on internal procedures and works to develop their general insurance
  knowledge.
• Proofs CSA’s work to ensure internal and external documents are accurate and expedited in a timely manner.
• Works with the CSA to ensure timely and accurate follow ups on outstanding client accounts receivables.
• Meets with BFL Compliance regularly to review accounts and procedures.

General

• Maintains policy files and/or electronic files to ensure that they are organized and up to date.
• Responds to telephone calls and written inquiries from clients and underwriters in a timely and professional manner.
• Participates in industry functions and targeted public relations activities.
• Maintains important market relationships.
• Follows BFL policies and procedures, including security and quality procedures, as currently set out and as amended from time to time.
• Other miscellaneous duties and special projects as required.

Our Ideal Candidate 

• Minimum 5 years Commercial insurance experience with a focus on broking and client management. 
• Level 2 license (insurance designation, CIP or CAIB preferred). 
• High attention to detail. 
• Must be client focused and service oriented.
• Excellent communication skills, listening, verbal, and written.
• Ability to work well independently, as part of a team, and with others throughout the organization.
• Positive attitude and a desire to grow.
• Willingness to go beyond the job description.
• Good knowledge of Microsoft Word, Outlook, Excel, and PowerPoint.

The expected salary for this role ranges from $73,000 to $110,000. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

About BFL CANADA

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Office Information 

Located in the modern Apex building, our Victoria office offers a bright, professional, and collaborative space. With easy access to major routes, public transit, and nearby amenities, it’s a convenient and dynamic location for both work and lifestyle. Our space is designed to foster connection and growth, giving you the opportunity to be part of an expanding team while enjoying all that Victoria has to offer.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Learn more about us on our website: http://www.bflcanada.ca/

BFL CANADA is an equal opportunity employer.

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking and unique knowledge. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.