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Added 6 mins ago
TR
Product Manager
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
We are seeking a Product Manager, Digital Growth to join our team and help our efforts in accelerating digital transactions across our multi-segment ecommerce landscape through strategic…
Added 6 mins ago
T
Account Manager II, Commercial Mortgage Group
TD
Toronto, ON
- Full-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future…
Added 6 mins ago
T
Workplace Ambassador
TD
AB
- Full-time
Own café and coffee operations – managing inventory, restocking supplies, and ensuring everything runs seamlessly behind the scenes
Added 6 mins ago
T
Personal Banking Associate - Centre Champlain, Montréal (Part-Time 18 hours /week)
TD
Montreal, QC
- Part-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 6 mins ago
T
Montreal Centre In‑Person Recruitment Event (Novembre 18, 2026)
TD
Montreal, QC
- Part-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future…
Added 6 mins ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
…Owners, Engineering, Quality Engineering, Solution Architecture, Operations, and partner/vendor teams to deliver complex initiatives across the Loyalty ecosystem. This aligns with the pod's…
Added 6 mins ago
GT
HR Business Partner
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Plan, develop and deliver workforce engagement, development and retention programs (including people talent reviews, mentorship, succession planning, and recognition).
Added 6 mins ago
TE
Manager, Leader Capability
TC Energy
Calgary, AB
- Full-time
We are seeking a visionary and outcomes-driven Manager, Leader Capability with knowledge and experience in designing and delivering enterprise leadership development, leader onboarding,…
Added 6 mins ago
TE
Manager, Talent Readiness
TC Energy
Calgary, AB
- Full-time
We are seeking a strategic and collaborative Manager, Talent Readiness with knowledge and experience in enterprise-scale performance management, succession planning, and integrated talent…
Added 6 mins ago
GA
Store Manager - Karl Lagerfeld Paris
G-III Apparel Group
Calgary, AB
- Full-time
As the Store Manager, you will lead the overall performance of the store. You will be responsible for driving sales and profitability, developing a high-performing team, delivering an…
Added 6 mins ago
CH
Pharmacy Assistant Specialty - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
· Flexible work options and wellness programs
Added 6 mins ago
CH
Registered Pharmacy Technician - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
We are actively looking for Registered Pharmacy Technicians to support the day-to-day operations of the Mississauga Pharmacy operation weekdays Monday through Friday 7:30am to 6:00pm
Added 6 mins ago
CT
Network Analyst
Calgary TELUS Convention Centre
Calgary, AB
- Full-time
…Convention Centre's network infrastructure. Reporting to the Senior Manager, IT & Cyber Security, this role ensures reliable connectivity for business operations, event technology services,…
Added 6 mins ago
MP
Manager, Sensory Quality
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Mississauga, ON
- Full-time
The Sensory Quality Manager is a subject matter expert in the area of sensory evaluation (cupping) for our locations in Fort Worth and Mississauga. This position enables appropriate blend…
Added 6 mins ago
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Customer Service Supervisor
Baxter International Inc.
Mississauga, ON
- Full-time
…a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional…
Added 6 mins ago
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Director, Finance, HR and Operations
BRION RAFFOUL LLP
Ottawa, ON
- Full-time
We are seeking a Director, Finance, HR and Operations to join our operations on a full-time basis. Reporting directly to the Managing Partner, the Director will be responsible for managing…
Added 6 mins ago
B&
Talent Acquisition Partner
Black & McDonald Limited
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- Full-time
Experience recruiting within construction, facilities management, skilled trades, service operations or a related industry is an asset.
Added 6 mins ago
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Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 21 mins ago
SS
Senior General Manager
Sienna Senior Living
BC · Surrey, BC
- Full-time
Join our compassionate and dynamic team as the Senior General Manager at Sienna Senior Living, where we hold the privilege of serving Canada’s seniors with the utmost comfort, dignity, and…
Added 21 mins ago
D&
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- Full-time
As an Operations Manager, you will be responsible for overseeing all terminal based Pickups and Deliveries, equipment management and team development. Developing an engaged and motivated…
Added 21 mins ago
TEMP-Warehouse III Associate - SAP HANA - Contract
Sun Pharmaceutical Industries Ltd
Canada
Oversee the Warehouse operations functions at B130, B 132, B114 (and B126 as required) & ensure safe and efficient material movement as required to effectively support production and US…
Added 21 mins ago
Environmental Services Engineer, Compliance-TS269
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Reporting to the Division Manager, Wastewater Treatment Operations, the Environmental Services Engineer is responsible for overseeing the development and implementation of a wastewater…
Added 21 mins ago
Senior Manager, Business Management, GBM Finance
Scotiabank
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Acts as a strategic extension of the CFO GBM, the Senior Manager, Business helps shape and deliver the enterprise risk narrative through clear executive decision support and communications.…
Added 21 mins ago
F/
Business Manager
FCC / FAC
AB · Toronto, ON · Regina, SK · Agriculture Place
- Full-time
Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support…
Added 21 mins ago
Protection Services Officer, Protection Services
Nova Scotia Health and IWK Health
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Monitoring and maintaining a ZAEG computerized parking system including maintaining parking equipment for smooth daily operations, deposits and all other related parking duties and…

BFL CANADA

Client Service Manager - Commercial (Vancouver Island)

Victoria, BC, V8Z 6T8, Canada

The expected salary for this role ranges from $73,000 to $110,000. · Full-time

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Job details

Pay: The expected salary for this role ranges from $73,000 to $110,000.
Job type: Full-time
Experience: Minimum 5 years Commercial insurance experience with a focus on broking and client management.
Posting language: English
Posted: Nov 6, 2026

Original job description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Client Service Manager to join our team in our Victoria office!

As a Client Service Manager in our Commercial division, you will be responsible to assist the Client Executive (CE) with all client management requirements, with a focus on retention of the assigned book of business.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your day as a Client Service Manager

Client

Proactively manages a book of business by reviewing clients’ exposures, gaps in coverage, and loss
history and proposes appropriate coverages and/or solutions with CE.
Develops account strategies, presentations and proposals with CE.
Answers client questions and handles daily requests/coverage changes.
Ensures maximum retention of book. Works with a Client Service Assistant (CSA) to provide
exceptional client service.
Works with a CSA to ensure all certificates of insurance are issued accurately and in a timely manner.
Reviews contracts to ensure insurance program meets requirements and works with insurers to amend coverages/ obtain agreement.
Establishes appropriate procedures for claims administration/l loss prevention activity
An advocate for our clients during the claims process.

Marketing

Manages the marketing process in close collaboration with the CE.
Prepares accurate and comprehensive underwriting submissions.
Utilizes relationships to negotiate best terms for new and renewal business.
Endorses policy wordings based on client requests.
Works with insurers to provide coverage solutions to better meet our clients’ changing operations and as new products are being offered.
Ensures the accuracy of renewal documentation and issues manuscript policies when required.
Reviews policy wordings and other documentation for accuracy and completeness.

Team

Supervises and trains the CSA on internal procedures and works to develop their general insurance
knowledge.
Proofs CSA’s work to ensure internal and external documents are accurate and expedited in a timely manner.
Works with the CSA to ensure timely and accurate follow ups on outstanding client accounts receivables.
Meets with BFL Compliance regularly to review accounts and procedures.

General

Maintains policy files and/or electronic files to ensure that they are organized and up to date.
Responds to telephone calls and written inquiries from clients and underwriters in a timely and professional manner.
Participates in industry functions and targeted public relations activities.
Maintains important market relationships.
Follows BFL policies and procedures, including security and quality procedures, as currently set out and as amended from time to time.
Other miscellaneous duties and special projects as required.

Our Ideal Candidate

Minimum 5 years Commercial insurance experience with a focus on broking and client management.
Level 2 license (insurance designation, CIP or CAIB preferred).
High attention to detail.
Must be client focused and service oriented.
Excellent communication skills, listening, verbal, and written.
Ability to work well independently, as part of a team, and with others throughout the organization.
Positive attitude and a desire to grow.
Willingness to go beyond the job description.
Good knowledge of Microsoft Word, Outlook, Excel, and PowerPoint.

The expected salary for this role ranges from $73,000 to $110,000. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

About BFL CANADA

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Office Information

Located in the modern Apex building, our Victoria office offers a bright, professional, and collaborative space. With easy access to major routes, public transit, and nearby amenities, it’s a convenient and dynamic location for both work and lifestyle. Our space is designed to foster connection and growth, giving you the opportunity to be part of an expanding team while enjoying all that Victoria has to offer.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Learn more about us on our website: http://www.bflcanada.ca/

BFL CANADA is an equal opportunity employer.

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking and unique knowledge. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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More about this job

Responsibilities

The Client Service Manager proactively manages a book of business by reviewing client exposures, developing account strategies, and ensuring maximum retention. They also supervise and train the Client Service Assistant while maintaining strong relationships with clients and underwriters.

Requirements

Candidates must have a minimum of 5 years of commercial insurance experience with a focus on broking and client management. A Level 2 insurance license is required, with CIP or CAIB designations preferred.

Skills

Commercial insurance
Broking
Client management
Account strategy
Risk management
Claims administration
Underwriting submissions
Policy documentation
Microsoft Word
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Communication skills
Training
Customer service

Benefits

Medical coverage
Dental coverage
Telemedicine
Employee and family assistance program
Retirement and savings programs
Wellness allowance
Hybrid work program

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Broking
Client Management
Risk Management
Insurance Brokerage
Underwriting
Claims Administration
Loss Prevention
Policy Wordings
Account Management
CIP
CAIB
Level 2 License
Hybrid Work
Client Retention
Insurance Consulting

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