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Added 20 mins ago
KE
Sulphur Labourer
KBL Environmental Ltd.
Leduc, AB
- Full-time
…loading molten sulphur trucks and pouring molten sulphur on a client site in Fort McMurray. You will understand the Standard Operating Procedures, Critical Tasks, and ERP. You will also…
Added 50 mins ago
KN
Remote Senior Amazon Operations Manager (Full-Time)
Kasha Nutrition
Remote, Canada
- Full-time
- Remote
…your role, SKUs and monthly sales), one system you built (blur client data), and a video of 3 minutes or less on camera about the hardest Amazon problem you…
Added 50 mins ago
HH
Senior AI Automation & Platform Architect
Health Hue Digital
Remote, Canada
- Full-time
- Remote
…plastic surgery and medical spa clients. This is not a settings-manager role; it is an engineering-first…
Added 1 hour ago
M
Client Portfolio Manager
ModernAdvisor
Vancouver, BC
- Full-time
As a discretionary portfolio manager, we help clients reach their long-term financial goals through disciplined investment management and personalized advice. Our team is committed to…
Added 1 hour ago
HB
Business Analyst / Project Manager – Corporate Applications / Salesforce / Workday - FinTech - $120,000-$200,000 CAD + Bonus
Hunter Bond
Montreal, QC
- $120,000 to $200,000 CAD / year
- Full-time
My client, an established and expanding FinTech organisation are seeking a hybrid Business Analyst / Project Manager to join their team.
Added 2 hours ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 2 hours ago
BT
Senior Tax Manager
Baker Tilly Canada
Moncton, NB · Greater Moncton, NB
- Full-time
We are looking for a Senior Tax Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 2 hours ago
BT
Tax Manager
Baker Tilly Canada
Courtice, ON
- Full-time
We are looking for a Tax Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you'll collaborate…
Added 2 hours ago
BT
Audit & Accounting Manager
Baker Tilly Canada
Vancouver, BC
- Full-time
We are looking for an Audit & Accounting Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here,…
Added 2 hours ago
CG
Unit Manager (Food Services)
Compass Group Canada
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Ensure excellent client relationships and client satisfaction with the service and menu options.
Added 2 hours ago
DG
Catering Sous Chef
Dexterra Group
Mississauga, ON
- Full-time
Under the general supervision of the Catering Chef Manager, the Sous Chef oversees organizing, planning, preparing and executing the preparation of all catering events.
Added 2 hours ago
GC
Unit Manager (Food Services)
Group Compass Ltee
Calgary, AB
- Full-time
Ensure excellent client relationships and client satisfaction with the service and menu options.
Added 2 hours ago
CG
Unit Manager (Food Services)
Compass Group Canada
Calgary, AB
- Full-time
Ensure excellent client relationships and client satisfaction with the service and menu options.
Added 3 hours ago
U
Représentant des ventes – Région d’Ottawa, ON et Gatineau, QC
USG
Montreal, QC
- Other
Développer de solides relations avec les départements internes, tels que le marketing, la distribution, le service client et la comptabilité, est également essentiel pour réussir dans ce…
Added 3 hours ago
M
Seasonal Sales Support - Halton Hills (Toronto Premium Outlets)
Mackage
Halton Hills, ON
- Part-time
Reporting to the Store Manager, the Seasonal Sales Support provides assistance to the team members and is responsible for all areas listed below. They participate in all the essential…
Added 4 hours ago
PS
Financial Planning and Analysis Manager
Professional Staffing
Mississauga, ON
- $130,000 to $150,000 CAD / year
- Full-time
Reporting directly to our client's President and Chief Executive Officer, the Manager, FP&A will serve as the strategic financial co-pilot to the executive leadership team while providing…
Added 4 hours ago
D
Catering Sous Chef
Dexterra
Mississauga, ON
- $25 to $28 CAD / hour
- Full-time
Under the general supervision of the Catering Chef Manager, the Sous Chef oversees organizing, planning, preparing and executing the preparation of all catering events.
Added 5 hours ago
NB
Senior Advisor, Program Governance
National Bank of Canada
Montreal, QC
- Full-time
Working closely with the Commercial Financing Transformation Program Manager (Pillar 5), pillar leaders, initiative owners and delivery teams, you contribute to the operation and evolution…
Added 5 hours ago
NB
Branch Manager
National Bank of Canada
Dolbeau-Mistassini, QC
- Full-time
As an Advice Centre Manager, you’ll manage your branch and play a strategic role by guiding your team and helping each member achieve their objectives. With an approach focused on listening…
Added 5 hours ago
CC
café manager
Conversations Coffee House
Revelstoke, BC
- Full-time
Added 5 hours ago
NB
Branch Administrator
National Bank of Canada
Oakville, ON
- Full-time
Provide administrative support to the Regional Manager on a variety of tasks
Added 5 hours ago
MS
Financial Assistant
Marberg Staffing
Toronto, ON · North York, ON
- Temporary
Finance Assistant (2 positions) for provincial government agency client, North York office.
Added 5 hours ago
F
Project Manager
FISPAN
Vancouver, BC
- Full-time
Act as the point of contact in managing all planning and implementations through heavy engagement with the client
Added 5 hours ago
QM
Technicien(ne) comptable / Accounting Technician
Quantum Management Services Ltd.
Pointe-Claire, QC
- $60,000 to $65,000 CAD / year
- Full-time
Notre client, un cabinet CPA en croissance situé dans l'Ouest-de-l'Île de Montréal, recherche une personne rigoureuse, autonome et motivée à développer sa carrière au sein d'une équipe à…
Added 6 hours ago
BH
Sales Representative - Edmonton/Northern AB
Bausch Health Companies Inc.
AB · Edmonton, AB
- Internship
May have special markets/complex product lines assigned that require significant client relationship skills.

BFL CANADA

Client Service Manager - Commercial (Vancouver Island)

Victoria, BC, Canada

The expected salary for this role ranges from $73,000 to $110,000. · Full-time

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Job details

Pay: The expected salary for this role ranges from $73,000 to $110,000.
Job type: Full-time
Apply by: Dec 6, 2026
Experience: Minimum 5 years Commercial insurance experience with a focus on broking and client management.
Posting language: English
Posted: Nov 6, 2026

Original job description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Client Service Manager to join our team in our Victoria office!

As a Client Service Manager in our Commercial division, you will be responsible to assist the Client Executive (CE) with all client management requirements, with a focus on retention of the assigned book of business.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your day as a Client Service Manager

Client

Proactively manages a book of business by reviewing clients’ exposures, gaps in coverage, and loss
history and proposes appropriate coverages and/or solutions with CE.
Develops account strategies, presentations and proposals with CE.
Answers client questions and handles daily requests/coverage changes.
Ensures maximum retention of book. Works with a Client Service Assistant (CSA) to provide
exceptional client service.
Works with a CSA to ensure all certificates of insurance are issued accurately and in a timely manner.
Reviews contracts to ensure insurance program meets requirements and works with insurers to amend coverages/ obtain agreement.
Establishes appropriate procedures for claims administration/l loss prevention activity
An advocate for our clients during the claims process.

Marketing

Manages the marketing process in close collaboration with the CE.
Prepares accurate and comprehensive underwriting submissions.
Utilizes relationships to negotiate best terms for new and renewal business.
Endorses policy wordings based on client requests.
Works with insurers to provide coverage solutions to better meet our clients’ changing operations and as new products are being offered.
Ensures the accuracy of renewal documentation and issues manuscript policies when required.
Reviews policy wordings and other documentation for accuracy and completeness.

Team

Supervises and trains the CSA on internal procedures and works to develop their general insurance
knowledge.
Proofs CSA’s work to ensure internal and external documents are accurate and expedited in a timely manner.
Works with the CSA to ensure timely and accurate follow ups on outstanding client accounts receivables.
Meets with BFL Compliance regularly to review accounts and procedures.

General

Maintains policy files and/or electronic files to ensure that they are organized and up to date.
Responds to telephone calls and written inquiries from clients and underwriters in a timely and professional manner.
Participates in industry functions and targeted public relations activities.
Maintains important market relationships.
Follows BFL policies and procedures, including security and quality procedures, as currently set out and as amended from time to time.
Other miscellaneous duties and special projects as required.

Our Ideal Candidate

Minimum 5 years Commercial insurance experience with a focus on broking and client management.
Level 2 license (insurance designation, CIP or CAIB preferred).
High attention to detail.
Must be client focused and service oriented.
Excellent communication skills, listening, verbal, and written.
Ability to work well independently, as part of a team, and with others throughout the organization.
Positive attitude and a desire to grow.
Willingness to go beyond the job description.

The expected salary for this role ranges from $73,000 to $110,000. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

About BFL CANADA

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Office Information

Located in the modern Apex building, our Victoria office offers a bright, professional, and collaborative space. With easy access to major routes, public transit, and nearby amenities, it’s a convenient and dynamic location for both work and lifestyle. Our space is designed to foster connection and growth, giving you the opportunity to be part of an expanding team while enjoying all that Victoria has to offer.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Learn more about us on our website: http://www.bflcanada.ca/

BFL CANADA is an equal opportunity employer.

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking and unique knowledge. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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More about this job

Responsibilities

Manage and retain a commercial insurance book of business by assessing client exposures, recommending coverage, handling service requests, and supporting clients through claims. Coordinate marketing and renewals with the Client Executive, negotiate with insurers, review policy documentation, and supervise and train a Client Service Assistant.

Requirements

Candidates need at least five years of commercial insurance experience focused on broking and client management, along with a Level 2 insurance license. A CIP or CAIB designation is preferred; strong attention to detail, client service, communication, teamwork, independence, and a growth-oriented attitude are also expected.

Skills

Commercial Insurance Broking
Client Management
Client Retention
Insurance Coverage Analysis
Account Strategy Development
Proposal Preparation
Underwriting Submissions
Insurance Marketing
Policy Review
Claims Administration
Loss Prevention
Contract Review
Negotiation
Team Supervision
Training and Coaching
Client Communication

Benefits

Medical Coverage
Dental Coverage
Telemedicine
Employee and Family Assistance Program
Retirement and Savings Programs
Hybrid Work Program
Wellness Allowance
Social Activities and Events
Continuing Education
Training and Development

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Insurance Broking
Client Management
Client Retention
Book of Business
Client Executive
Client Service Assistant
Level 2 Insurance License
CIP
CAIB
Risk Management
Coverage Analysis
Underwriting Submissions
Insurance Marketing
Policy Wordings
Renewals
Claims Administration
Loss Prevention
Contract Review
Insurance Certificates
Client Accounts Receivable
Insurer Negotiation
Compliance
Policy Documentation
Client Service

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