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Added 8 mins ago
RD
Branch Operations Assistant
RBC Dominion Securities
Victoria, BC
- Full-time
The RBC Dominion Securities Management team located in Victoria is looking for a Branch Operations Assistant to join their team! You will provide superior service along with administrative…
Added 8 mins ago
RD
Associate
RBC Dominion Securities
Toronto, ON
- Full-time
Provide high level concierge service to clients to ensure client experience is first-class
Added 9 mins ago
H
Litigation Legal Assistant / Floater
Hays
Toronto, ON
- $50,000 to $70,000 CAD / year
- Full-time
Our client is a well-established, independent, full-service Toronto law firm with more than a century of history. The firm combines the resources and sophistication of a larger practice…
Added 9 mins ago
CG
Assistant Manager, Full Time
Compass Group Canada
Toronto, ON · Etobicoke, ON
- $25 CAD / hour
- Full-time
Provide a professional attitude and proper business attire when on-site, ready to meet or service a client at any time
Added 23 mins ago
Toolroom Attendant - VER Airport
Okanagan College
Vernon, BC
…Apprenticeship office. In collaboration with instructor(s), Trades Client Services Assistant(s), and Central Stores, confirms student request and payment for toolboxes and delivery to…
Added 38 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Drummondville, QC
- Part-time
Saluer le client rapidement et recueillir les renseignements sur l’ordonnance conformément aux normes.
Added 38 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Laval, QC
- Part-time
Saluer le client rapidement et recueillir les renseignements sur l’ordonnance conformément aux normes.
Added 38 mins ago
LC
Directeur adjoint de magasin
Loblaw Companies Limited
Levis, QC
- Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 38 mins ago
O
Market Sales Coordinator
OPENLANE
Moncton, NB
- $40,000 to $45,000 CAD / year
- Full-time
One to three years of customer service experience, with the ability to manage several dealer or client relationships and follow through on commitments.
Added 38 mins ago
JF
Customer Service, Administrative Assistant
Jewish Federation of British Columbia (JFBC)
Vancouver, BC
- Internship
Customer Service / Administrative Associate, Vancouver Office (On-Site)
Added 53 mins ago
HO
Assistant Manager, Event and Fine Dining Operations
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
Experience managing client relationships and resolving service-related issues.
Added 54 mins ago
3S
Credit Coordinator / Administrative Assistant - 1 year contract
3 Step Recruitment Inc.
Dorval, QC
- Contract
Notre client, un chef de file de la distribution de tuyaux, valves et raccords industriels, recherche une personne pour assurer le bon fonctionnement du crédit et du recouvrement et offrir…
Added 54 mins ago
WI
Administrative Assistant, Supply Chain Management
WSP in Canada
Montreal, QC
- Full-time
Join our Supply Chain Management (SCM) team in Calgary as an Administrative Assistant, Supply Chain Management and play an essential role in delivering an efficient and coordinated…
Added 1 hour ago
Program Assistant - Medical Withdrawal Service
CAMH
Toronto, ON
The Medical Withdrawal Service (MWS) is currently seeking a full-time, permanent Program Assistant. MWS is an inpatient unit that provides care to clients with severe and complex substance…
Added 1 hour ago
RA
Adjoint juridique – Litige / Legal Assistant – Litigation
Recruit Action inc.
Montreal, QC · Greater Montreal Metropolitan Area
- $70,000 to $90,000 CAD / year
- Full-time
· Programme d’aide aux employés et service de télémédecine.
Added 1 hour ago
K
Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 1 hour ago
H
Executive Assistant
Hays
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
Our client is a well-established professional services organization based in Toronto with a strong reputation, long-tenured workforce, and collaborative culture. They are seeking a highly…
Added 1 hour ago
BL
Legal Assistant - Litigation Float
BC Legal Management Association
BC · West Vancouver, BC
- Other
a client-centered approach with the commitment to providing outstanding service;
Added 1 hour ago
K
Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 1 hour ago
Legal Assistant – Litigation
Recrute Action
Montreal, QC
Excellent interpersonal skills and a strong client-service mindset.
Added 1 hour ago
Administrative Assistant (12 Month Contract)
The Canada Life Assurance Company
Langley (District), BC · Vancouver, BC · Langley, Brit
The Disability Management Services Office (DMSO) is seeking a highly organised and customer-focused Administrative Assistant. A primary responsibility of this position is managing incoming…
Added 1 hour ago
MS
Receptionist
Marberg Staffing
Toronto, ON
- $20 to $23 CAD / hour
- Temporary
Receptionist & Administrative Assistant for design firm client, east Toronto.
Added 1 hour ago
BC
Client Service Manager - Commercial (Vancouver Island)
BFL CANADA
Victoria, BC
- Full-time
Ensures maximum retention of book. Works with a Client Service Assistant (CSA) to provide
Added 1 hour ago
SR
Executive Assistant
Serv Recruitment
Kelowna, BC
- $90,000 CAD / year
- Full-time
Serv, a global executive recruitment partner, is hiring on behalf of our client, Martell Group, for an Executive Assistant.
Added 1 hour ago
BC
Client Service Manager - Commercial (Vancouver Island)
BFL CANADA
Victoria, BC
- Full-time
Ensures maximum retention of book. Works with a Client Service Assistant (CSA) to provide

BFL CANADA

Client Service Manager - Commercial (Vancouver Island)

Victoria, BC, Canada

The expected salary for this role ranges from $73,000 to $110,000. · Full-time

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Job details

Pay: The expected salary for this role ranges from $73,000 to $110,000.
Job type: Full-time
Apply by: Dec 6, 2026
Experience: Minimum 5 years Commercial insurance experience with a focus on broking and client management.
Posting language: English
Posted: Nov 6, 2026

Original job description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Client Service Manager to join our team in our Victoria office!

As a Client Service Manager in our Commercial division, you will be responsible to assist the Client Executive (CE) with all client management requirements, with a focus on retention of the assigned book of business.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your day as a Client Service Manager

Client

Proactively manages a book of business by reviewing clients’ exposures, gaps in coverage, and loss
history and proposes appropriate coverages and/or solutions with CE.
Develops account strategies, presentations and proposals with CE.
Answers client questions and handles daily requests/coverage changes.
Ensures maximum retention of book. Works with a Client Service Assistant (CSA) to provide
exceptional client service.
Works with a CSA to ensure all certificates of insurance are issued accurately and in a timely manner.
Reviews contracts to ensure insurance program meets requirements and works with insurers to amend coverages/ obtain agreement.
Establishes appropriate procedures for claims administration/l loss prevention activity
An advocate for our clients during the claims process.

Marketing

Manages the marketing process in close collaboration with the CE.
Prepares accurate and comprehensive underwriting submissions.
Utilizes relationships to negotiate best terms for new and renewal business.
Endorses policy wordings based on client requests.
Works with insurers to provide coverage solutions to better meet our clients’ changing operations and as new products are being offered.
Ensures the accuracy of renewal documentation and issues manuscript policies when required.
Reviews policy wordings and other documentation for accuracy and completeness.

Team

Supervises and trains the CSA on internal procedures and works to develop their general insurance
knowledge.
Proofs CSA’s work to ensure internal and external documents are accurate and expedited in a timely manner.
Works with the CSA to ensure timely and accurate follow ups on outstanding client accounts receivables.
Meets with BFL Compliance regularly to review accounts and procedures.

General

Maintains policy files and/or electronic files to ensure that they are organized and up to date.
Responds to telephone calls and written inquiries from clients and underwriters in a timely and professional manner.
Participates in industry functions and targeted public relations activities.
Maintains important market relationships.
Follows BFL policies and procedures, including security and quality procedures, as currently set out and as amended from time to time.
Other miscellaneous duties and special projects as required.

Our Ideal Candidate

Minimum 5 years Commercial insurance experience with a focus on broking and client management.
Level 2 license (insurance designation, CIP or CAIB preferred).
High attention to detail.
Must be client focused and service oriented.
Excellent communication skills, listening, verbal, and written.
Ability to work well independently, as part of a team, and with others throughout the organization.
Positive attitude and a desire to grow.
Willingness to go beyond the job description.

The expected salary for this role ranges from $73,000 to $110,000. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

About BFL CANADA

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Office Information

Located in the modern Apex building, our Victoria office offers a bright, professional, and collaborative space. With easy access to major routes, public transit, and nearby amenities, it’s a convenient and dynamic location for both work and lifestyle. Our space is designed to foster connection and growth, giving you the opportunity to be part of an expanding team while enjoying all that Victoria has to offer.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Learn more about us on our website: http://www.bflcanada.ca/

BFL CANADA is an equal opportunity employer.

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking and unique knowledge. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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More about this job

Responsibilities

Manage and retain a commercial insurance book of business by assessing client exposures, recommending coverage, handling service requests, and supporting clients through claims. Coordinate marketing and renewals with the Client Executive, negotiate with insurers, review policy documentation, and supervise and train a Client Service Assistant.

Requirements

Candidates need at least five years of commercial insurance experience focused on broking and client management, along with a Level 2 insurance license. A CIP or CAIB designation is preferred; strong attention to detail, client service, communication, teamwork, independence, and a growth-oriented attitude are also expected.

Skills

Commercial Insurance Broking
Client Management
Client Retention
Insurance Coverage Analysis
Account Strategy Development
Proposal Preparation
Underwriting Submissions
Insurance Marketing
Policy Review
Claims Administration
Loss Prevention
Contract Review
Negotiation
Team Supervision
Training and Coaching
Client Communication

Benefits

Medical Coverage
Dental Coverage
Telemedicine
Employee and Family Assistance Program
Retirement and Savings Programs
Hybrid Work Program
Wellness Allowance
Social Activities and Events
Continuing Education
Training and Development

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Insurance Broking
Client Management
Client Retention
Book of Business
Client Executive
Client Service Assistant
Level 2 Insurance License
CIP
CAIB
Risk Management
Coverage Analysis
Underwriting Submissions
Insurance Marketing
Policy Wordings
Renewals
Claims Administration
Loss Prevention
Contract Review
Insurance Certificates
Client Accounts Receivable
Insurer Negotiation
Compliance
Policy Documentation
Client Service

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