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Added 7 mins ago
NC
Member Associate
Northern Credit Union
Barry's Bay, ON
- Full-time
Additional responsibilities include opening personal and business accounts, supporting estate administration processes, assisting with online banking services, processing investments and…
Added 7 mins ago
UG
Senior Engineering Manager - Stratus Imaging Archive
UnitedHealth Group
Richmond, BC
- Full-time
…inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a…
Added 7 mins ago
WC
Territory Manager
Waste Connections of Canada
Edmonton, AB
- Full-time
The Territory Manager will prospect new business while providing excellent customer service. In this role, you will be reaching out to potential customers by cold calling… a lot! We have a…
Added 7 mins ago
WC
Inside Sales Representative
Waste Connections of Canada
Parksville, BC
- Full-time
The Inside Sales Representative plays a key role in supporting customers and driving sales growth within the organization. This position involves handling inbound inquiries, providing…
Added 15 mins ago
Category Analyst (***Reposted***)
Public Service Delivery
Winnipeg, MB
Lead tendering process including development of RFx, evaluation, negotiation and award.
Added 22 mins ago
NH
Quality Supervisor
Norsk Hydro
Mississauga, ON
- Full-time
Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local…
Added 22 mins ago
SA
International Admissions Officer
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
The Corporate Development, Applied Research and International (CDARI) division is home to SAIT’s continuing education and corporate training offerings, industry applied research services,…
Added 22 mins ago
AP
Property Manager
Arbutus Properties
Regina, SK
- Full-time
Arbutus Properties is a leading commercial and residential property development company, offering a dynamic work environment, attractive compensation and benefits package, and vast…
Added 22 mins ago
C
Financial Service Representative II
CIBC
Leamington, ON
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
Added 36 mins ago
PA
Automotive Sales Representative
Pfaff Automotive Partners Inc.
Thornhill, ON
- Full-time
As an Automotive Sales Representative at Acura of Thornhill, you’ll help customers find the right vehicle while creating a seamless, professional, and enjoyable buying experience. From the…
Added 36 mins ago
R
Drafting Specialist, Product Definition
RTX
Mississauga, ON
- Full-time

The salary range for this role is 78,000 CAD - 122,850 CAD . The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors…
Added 36 mins ago
HA
Senior Commissioning Agent (Mechanical)
Haag, a Salas O'Brien Company
Toronto, ON · North York, ON
- Full-time
Our technical expertise is paired with an exceptional team of business development, human resources, finance and accounting, information technology, and marketing professionals, all of whom…
Added 36 mins ago
HA
Senior Commissioning Agent (Mechanical)
Haag, a Salas O'Brien Company
Toronto, ON · North York, ON
- Full-time
Our technical expertise is paired with an exceptional team of business development, human resources, finance and accounting, information technology, and marketing professionals, all of whom…
Added 36 mins ago
HA
Commissioning Agent (Mechanical)
Haag, a Salas O'Brien Company
Toronto, ON · North York, ON
- Full-time
Our technical expertise is paired with an exceptional team of business development, human resources, finance and accounting, information technology, and marketing professionals, all of whom…
Added 51 mins ago
FR
Weekend Security Concierge
FirstService Residential Canada
Toronto, ON · North York, ON
- Full-time
High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.
Added 51 mins ago
T
Senior Planner, Transportation Facilities
TransLink
Vancouver, BC · Greater Vancouver, BC
- $100,080 to $150,120 CAD / year
- Full-time
Oversees the development of advanced transportation facilities planning methods, techniques and models including conducting research, quantitative analysis and qualitative assessments to…
Added 51 mins ago
OI
Inova Québec - Bilingual Sales Representative
Orbit Insurance Services
Montreal, QC
- Full-time
…positive experience that builds loyalty and drives additional business. In addition, you’ll actively ask for referrals to help grow our sales pipeline and identify opportunities to deepen…
Added 51 mins ago
BI
Pharmaceutical Sales Representative - Endocrinology
BioSyent Inc
Toronto, ON · Scarborough, ON
- Full-time
Pharmaceutical Sales Representative – Endocrinology
Added 51 mins ago
LS
Sales Development Representative
L Squared Digital
Toronto, ON · North York, ON
- Full-time
As a Sales Development Representative, you will be the first point of contact between L Squared and our future customers. You will own the top of the funnel by identifying target accounts,…
Added 51 mins ago
Inside Sales Representative
Sonepar
Timmins, ON
An opportunity for career development across many business departments within our organization.
Added 51 mins ago
VC
Director, Demand Generation
Valsoft Corporation
Remote, Canada
- $140,000 to $150,000 CAD / year
- Full-time
- Remote
…means for the company and our products. This role also owns our Business Development Representative team's strategy and targets, working primarily through our existing BDR team lead. This…
Added 51 mins ago
V
Sales Development Representative
VendorPM
Remote, Canada
- $55,000 CAD / year
- Full-time
- Remote
As a Sales Development Representative at VendorPM, you will be responsible for contacting vendor leads assigned to you across Canada and the US, and converting them into sales to achieve…
Added 51 mins ago
Senior Demand Planner - Service Parts
Olympus Corporation of the Americas
Richmond Hill, ON
Own demand forecasts for service parts using historical consumption, installed base, repair trends, product lifecycle status, and business inputs.
Added 1 hour ago
VN
Senior Eng Technologist
Vecima Networks Inc.
Saskatoon, SK
- Full-time
A Senior Engineering Technologist assists R&D Hardware Designers with the development, testing, and release of new products, in addition to providing technical support for escalated…
Added 1 hour ago
RS
Business Development Representative
Refrigerative Supply Limited
Edmonton, AB
- Full-time
We are seeking a dynamic and results-driven Business Development Representative to join our growing team. This role focuses on building and maintaining strong client relationships within…

BFL CANADA

Client Service Representative

Waterloo, ON, N2J 1R1, Canada

The expected salary for this role ranges from $65,000 to $75,000. · Full-time

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Job details

Pay: The expected salary for this role ranges from $65,000 to $75,000.
Job type: Full-time
Experience: Minimum 3 years industry related experience
Posting language: English
Posted: Nov 2, 2026

Original job description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Client Service Representative to join our team in our waterloo office!

As a Client Service Representative, you will be responsible to maintain and service a profitable book of business based upon the company’s objectives and individual business plans.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your day as a client service representative

Actively manage your renewal book of business including identifying opportunities to upsell and cross sell in support of growth initiatives
Request and follow up with insurers and/or clients for outstanding information, endorsements or policy documentation.
Prepare proposals for renewals and new business.
Respond to telephone calls and written inquiries from clients and underwriters.
Negotiating with Insurers and/or changes, renewals and new business where applicable.
Review policy wordings and other documentation for accuracy and completeness and as required, notes and corrects errors.
Create abeyance and follow up for outstanding items from underwriters, markets and clients.
Market own new business and renewals when necessary
Issue Certificates of Insurance, Pink Slips and other documentation as required on your book as well as supporting the team when required
Create and manage Financing Contracts/Payment options for clients
Monitor and follow up on outstanding client’s receivables.
Responsible for monthly Bordeaux, where required
Invoice and manage receivables.
Other miscellaneous duties and special projects as required.

Our ideal candidate

Minimum 3 years industry related experience
Professional designation required (RIBO)
Good knowledge of markets and their policy wordings
Strong verbal and written communication skills
Ability to work well independently, as part of a team
Strong experience with Microsoft Office applications
Good knowledge of Broker Portals, EPIC, CSR 24 and CompuQuote is an asset
Effective time management and organizational skills
Customer focused and service oriented.
High attention to detail.

This posting is for an existing vacancy created position.

The expected salary for this role ranges from $65,000 to $75,000. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: www.bflcanada.ca

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodation is available on request for candidates taking part in all aspects of the selection process.

BFL CANADA does not use any Artificial Intelligence tool or technology to screen, evaluate, or select applicants.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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More about this job

Responsibilities

The Client Service Representative is responsible for managing a book of business, including renewals, upselling, and cross-selling opportunities. They will also handle client inquiries, negotiate with insurers, and ensure all policy documentation is accurate and complete.

Requirements

Candidates must have at least 3 years of industry-related experience and hold a professional RIBO designation. Strong communication skills, attention to detail, and proficiency with Microsoft Office and insurance software are required.

Skills

Client service
Insurance brokerage
Risk management
Renewal management
Upselling
Cross selling
Policy documentation
Negotiation
Microsoft Office
Broker portals
EPIC
CSR 24
CompuQuote
Time management
Organizational skills
Customer service

Benefits

Medical coverage
Dental coverage
Telemedicine
Employee and family assistance program
Retirement and savings programs
Wellness allowance
Hybrid work program

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Risk Management
Brokerage
RIBO
Renewals
Underwriting
Policy Wordings
Certificates of Insurance
Financing Contracts
Receivables
Bordeaux
Microsoft Office
EPIC
CSR 24
CompuQuote
Customer Service
Hybrid Work
Insurance Broker

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