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Added 4 mins ago
Staff Justice of the Peace
Manitoba Justice
Winnipeg, MB
Experience in a court, court-related, or legal environment performing clerical, administrative, courtroom, or related functions, including processing, reviewing, and preparing court or…
Added 8 mins ago
BM
Retail Store Supervisor - Winter - Full-time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
…and support to Sales Associates, ensuring high standards of customer service, merchandising, inventory control, and operational excellence. Working closely with the Retail leadership team,…
Added 8 mins ago
OT
Electrical Design Coordinator
Ontario Transit Group - Ontario Line - Southern Civil, Stations & Tunnel
Toronto, ON
- Full-time
Minimum of 3 years of professional experience in the detailed design of building and civil infrastructure projects (plan production and specifications).
Added 8 mins ago
TO
Camp Director/Vendor Camp Director (Summer Camp 2027)
Town of Newmarket
Newmarket, ON
- Temporary
…means the start of something special, gaining valuable work experience and learning new skills. We are looking for dedicated individuals who enjoy working with others with a passion to…
Added 8 mins ago
KC
Service Advisor
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Previous experience in an automotive service environment or a related customer-facing role is an asset.
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TO
Camp Director
Town of Newmarket
Newmarket, ON
- Temporary
…means the start of something special, gaining valuable work experience and learning new skills. We are looking for dedicated individuals who enjoy working with others with a passion to…
Added 8 mins ago
M
Warehouse associate
Master
Calgary, AB
- Full-time
We’re hiring Reach Forklift Operators for a full-time position in a growing, forward-thinking company. This role offers stability, growth, and a rewarding experience.
Added 8 mins ago
SA
International Admissions Officer
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Support the delivery of a customer-centered admissions experience for prospective international students.
Added 8 mins ago
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Business Systems Analyst
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Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Continuing Education and Professional Studies (CEPS) at SAIT offers a wide range of programs designed to support lifelong learning, career advancement (through reskilling and upskilling)…
Added 8 mins ago
M
Consulting and Corporate Services Sourcing Manager
Manulife
Toronto, ON
- Full-time
6+ years of progressive procurement or strategic sourcing experience, including Consulting/professional services and/or Corporate Services sourcing, direct negotiations and contracting.
Added 8 mins ago
GC
Field Operations Associate II
Grainger Canada
Oshawa, ON
- Full-time
Work with sales partners to improve customer experience and increase business.
Added 8 mins ago
H
Corporate Concierge
Hines
Calgary, AB
- Full-time
Another great opportunity with Hines! we're looking for a Corporate Concierge to help bring memorable customer experiences , and strong partnerships with tenants and the local community.
Added 8 mins ago
B
Bilingual Facility Services Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.
Added 8 mins ago
LB
Senior Underwriter
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- Full-time
Minimum of 3 to 5 years experience in a related field
Added 8 mins ago
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Leasing Agent
Gestion Zagora
AB · Edmonton, AB
- Full-time
Experience: Property management, leasing, customer service
Added 8 mins ago
BS
Assistant General Manager
Browns Socialhouse Tsawwassen
Tsawwassen, BC
- $48,000 to $55,000 CAD / year
- Full-time
…you will consistently ensure that all team members deliver professional, friendly and engaging service. Supporting and assisting the General Manager to create a unique working…
Added 8 mins ago
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Sales Manager - Utility Scale Wind Energy
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Experience preparing commercial proposals, financial analyses, and customer presentations.
Added 8 mins ago
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Agent Import Maritime / Ocean Import Agent (592943)
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Minimum de 3-5 ans d’expérience dans un poste similaire ou dans un environnement connexe.
Added 8 mins ago
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Project Manager - Mechanical Special Projects
Black & McDonald Limited
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…across North America. With over 100 years of diverse market experience, we are a forward‑thinking organization with a strong track record of delivering operational excellence and…
Added 8 mins ago
VS
Security Guard
Vista Security & Investigations
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- Full-time
With over 30 years of experience, Vista Security & Investigations Inc. is a proud leader in security solutions across Canada. As a full-service security company, we offer a suite of…
Added 8 mins ago
B
Electrical Design Engineer
BGIS
Toronto, ON
- Full-time
The Electrical Design Engineer will be a member of the professional services team and provide electrical engineering and design to assigned electrical project deliverables. The Electrical…
Added 8 mins ago
CI
Legal Office Manager
Cartel Inc.
Toronto, ON
- Full-time
…their best work. With a minimum of five years of legal office experience under your belt, you’re someone who can confidently juggle the details, solve problems before they become problems,…
Added 8 mins ago
SP
Reception & Donations Coordinator
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Vancouver, BC
- $57,000 to $70,000 CAD / year
- Full-time
A minimum of 2 - 4 years of administrative, reception, or customer service experience, preferably in a professional office or non-profit environment, required.
Added 8 mins ago
BS
Infusion Nurse - Clinic Lead (RN) - Burnaby, BC / Infirmier(-ère) autorisé(e) - chef de clinique - Burnaby, C.-B.
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Added 8 mins ago
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Security Guard (Trucking Yard)
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Provide professional customer service while interacting with drivers, visitors, contractors, and employees.

BFL CANADA

Client Service Representative

Waterloo, ON, N2J 1R1, Canada

The expected salary for this role ranges from $65,000 to $75,000. · Full-time

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Job details

Pay: The expected salary for this role ranges from $65,000 to $75,000.
Job type: Full-time
Experience: Minimum 3 years industry related experience
Posting language: English
Posted: Nov 2, 2026

Original job description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Client Service Representative to join our team in our waterloo office!

As a Client Service Representative, you will be responsible to maintain and service a profitable book of business based upon the company’s objectives and individual business plans.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your day as a client service representative

Actively manage your renewal book of business including identifying opportunities to upsell and cross sell in support of growth initiatives
Request and follow up with insurers and/or clients for outstanding information, endorsements or policy documentation.
Prepare proposals for renewals and new business.
Respond to telephone calls and written inquiries from clients and underwriters.
Negotiating with Insurers and/or changes, renewals and new business where applicable.
Review policy wordings and other documentation for accuracy and completeness and as required, notes and corrects errors.
Create abeyance and follow up for outstanding items from underwriters, markets and clients.
Market own new business and renewals when necessary
Issue Certificates of Insurance, Pink Slips and other documentation as required on your book as well as supporting the team when required
Create and manage Financing Contracts/Payment options for clients
Monitor and follow up on outstanding client’s receivables.
Responsible for monthly Bordeaux, where required
Invoice and manage receivables.
Other miscellaneous duties and special projects as required.

Our ideal candidate

Minimum 3 years industry related experience
Professional designation required (RIBO)
Good knowledge of markets and their policy wordings
Strong verbal and written communication skills
Ability to work well independently, as part of a team
Strong experience with Microsoft Office applications
Good knowledge of Broker Portals, EPIC, CSR 24 and CompuQuote is an asset
Effective time management and organizational skills
Customer focused and service oriented.
High attention to detail.

This posting is for an existing vacancy created position.

The expected salary for this role ranges from $65,000 to $75,000. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: www.bflcanada.ca

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodation is available on request for candidates taking part in all aspects of the selection process.

BFL CANADA does not use any Artificial Intelligence tool or technology to screen, evaluate, or select applicants.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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More about this job

Responsibilities

The Client Service Representative is responsible for managing a book of business, including renewals, upselling, and cross-selling opportunities. They will also handle client inquiries, negotiate with insurers, and ensure all policy documentation is accurate and complete.

Requirements

Candidates must have at least 3 years of industry-related experience and hold a professional RIBO designation. Strong communication skills, attention to detail, and proficiency with Microsoft Office and insurance software are required.

Skills

Client service
Insurance brokerage
Risk management
Renewal management
Upselling
Cross selling
Policy documentation
Negotiation
Microsoft Office
Broker portals
EPIC
CSR 24
CompuQuote
Time management
Organizational skills
Customer service

Benefits

Medical coverage
Dental coverage
Telemedicine
Employee and family assistance program
Retirement and savings programs
Wellness allowance
Hybrid work program

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Risk Management
Brokerage
RIBO
Renewals
Underwriting
Policy Wordings
Certificates of Insurance
Financing Contracts
Receivables
Bordeaux
Microsoft Office
EPIC
CSR 24
CompuQuote
Customer Service
Hybrid Work
Insurance Broker

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