Jobs in Canada

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Added 11 days ago
G
Directeur(trice) / Director - Digital Platforms & Delivery Excellence
Genetec
Montreal, QC
- Full-time
…sécurité et l'efficacité à l'échelle mondiale. Au sein de notre Digital Information Office (DIO), nous développons et exploitons des solutions numériques qui soutiennent les fonctions…
Added 11 days ago
GR
Resource Planner
Grand River Conservation Authority
Cambridge, ON
- $46.92 to $56.31 CAD / hour
- Full-time
Applicants must have a strong background and related job experience with the
Added 11 days ago
MH
Sales Operations Specialist
Maya HTT
Remote, Canada
- Full-time
- Remote
Fully bilingual in English and French required (written and spoken)
Added 11 days ago
Wardrobe Assistant
Stratford Festival
Stratford, ON
…between the months of April and November, a rich stream of digital content and hundreds of events designed to deepen understanding of the plays. For every person a theatregoer sees on our…
Added 11 days ago
IT Support Coordinator, Hardware
YMCA of Northeastern Ontario
North Bay, ON
Under the leadership of the Director, Experience & Digital Enablement, the IT Support Coordinator, Hardware is housed in the North Bay Region and provides first-line, hands-on technology…
Added 11 days ago
W
Director, Program Management
Walmart
Mississauga, ON
- Full-time
The Director, Program Management leads strategic support across functions, driving organizational goals through stakeholder influence and large-scale initiatives. This role fosters…
Added 11 days ago
Director of Digital Operations
Sonance Wealth Partners
Toronto, ON
Security, continuity and policy: Own the information-security program with MNP Digital, including risk assessments, vulnerability testing, incident response and staff training. Maintain and…
Added 11 days ago
OT
Specialist, Corporate Services
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
The Specialist provides specialized program and analytical support for key Corporate Services programs, with a focus on Real Estate Operations (REO) vendor governance, lease administration…
Added 11 days ago
B
Back End Developer - Dot Net
BoomerangFX
Mississauga, ON
- $75,000 to $80,000 CAD / year
- Full-time
Location: Mississauga, Ontario - on-site, five days per week
Added 11 days ago
SL
Director, Domain Enterprise Architect (AI)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
The Director, Domain Enterprise Architect (Artificial Intelligence - AI) is accountable for the enterprise AI architecture domain, ensuring all AI, Generative AI, Agentic AI, machine…
Added 11 days ago
BC
Coordinator, Digital Operations & Program Management
BFL CANADA
Montreal, QC
- Full-time
We are looking for a Coordinator, Digital Operations & Program Management to join our team in our Montreal office!
Added 11 days ago
M
Project Delivery Director - Fare Payment Modernization
Masabi
Remote, Canada
- Full-time
- Remote
// Masabi is seeking an experienced Lead Program Manager to lead the end-to-end implementation and delivery of a major, multi-year transit technology modernization program in North America.…
Added 11 days ago
Compliance Officer
Questrade Financial Group
Toronto, ON
Work-life balance in a hybrid environment with at least 3 days in office
Added 11 days ago
TR
Chief Nursing Executive (CNE) & Executive Director
The Royal
Ottawa, ON
- Full-time
The Royal’s Chief Nursing Executive (CNE) & Executive Director is an influential and values-driven senior leader shaping the future of nursing, clinical professional practice, and clinical…
Added 11 days ago
S
Delivery Engineer, Operations – ALTO project / Cadence
SYSTRA
Montreal, QC
- Full-time
In this role, you will support the planning and design delivery of a major infrastructure program by leading the development, coordination, and operationalization of the Design Project…
Added 11 days ago
MP
Funeral Director, Funeral Services
Mount Pleasant Group
Richmond Hill, ON
- $41.4 to $46.43 CAD / hour
- Full-time
Day Shift: 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM
Added 11 days ago
AP
Medical Education Lead
Alexion Pharmaceuticals, Inc.
Mississauga, ON
- Full-time
That’s why we work, on average, a minimum of three days per week from the office
Added 11 days ago
P
R&D Technician
Puratos
Mississauga, ON
- $63,000 to $70,000 CAD / year
- Full-time
Reporting to the Director of Bakery R&D, you will make sure our internal and external customers receive high-quality samples on time, every time. You will own the full sample process, from…
Added 11 days ago
FS
Director, Transformation & Regulatory Modernization
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
- Full-time
Guide development of capabilities including risk-based filing triage and decisioning, regulatory workflow and case management, supervisory analytics and market intelligence, AI-assisted…
Added 11 days ago
Production Automation Director (PAD), Bell Media
Bell
Toronto, ON
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week
Added 11 days ago
OC
MANAGER OF ENTERPRISE STRATEGY AND DATA MGT
Ontario College of Teachers
Toronto, ON
- $145,252 to $158,721 CAD / year
- Full-time
Prepare regular management reports and dashboards for the Director.
Added 11 days ago
D
Junior IT Support Specialist (Part-time)
DEPT®
Toronto, ON
- Part-time
…campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our…
Added 11 days ago
Executive Assistant to Executive Director/Artistic Director
Stratford Festival
Stratford, ON
…between the months of April and November, a rich stream of digital content and hundreds of events designed to deepen understanding of the plays. For every person a theatregoer sees on our…
Added 11 days ago
Senior Oracle HCM Consultant - TERM
The City of Red Deer
Red Deer, AB
Reporting to the Director, Business Development & Integration Services, the Senior Oracle HCM Consultant provides strong technical expertise delivering integrations, data solutions and…
Added 11 days ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
…challenges into concrete solutions for the business. The IT Director must be equally comfortable discussing strategy with senior management and understanding the challenges faced by teams…

BFL CANADA

Coordinator, Digital Operations & Program Management

Montreal, QC, H3A 1G1, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Coordinator, Digital Operations & Program Management to join our team in our Montreal office!

The Coordinator, Digital Operations & Program Management contributes to the quality, reliability, and effective delivery of Digital operations, platforms, and programs.

Working closely with the Director, Operations and Program Management, the role provides coordination capacity across four distinct areas: platform review and compliance; billing and operational administration; program documentation and broker resources; and Québec user enablement.

The role collaborates with Program Management, Compliance, Finance, Configuration, Programming, and business stakeholders, engaging each function according to the specific accountability being coordinated.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Coordinator, Digital Operations & Program Management

Key Responsibilities

Platform Review, Compliance & Quality

Conduct structured reviews and audits of Digital platforms against established compliance, communications, branding, bilingual, and usability criteria.
Track review findings, approvals, and remediation to maintain a clear audit trail.
Maintain the review framework, criteria, and quality standards used to evaluate Digital platforms.

Operational Support & National Program Administration

Oversee the end-to-end administration of designated national programs or products, including billing, reconciliation, and coordination with key stakeholders.
Coordinate with Program Management, Finance, and other stakeholders to ensure requirements, records, transactions, and follow-ups are effectively managed.
Provide backup capacity for broader Digital billing and operational needs, as required, and contribute to related process improvements.

Program Documentation, Client Materials & Training Resources

Prepare a range of documents and materials to meet team and program needs.
Develop professional materials for broker clients, including presentations, process flows, applications, and other program documentation.
Document program processes and maintain training and reference materials that broker teams can use to understand their programs, updating them at renewal based on information provided by Program Management.

Platform Support & Enablement

Provide initial technical and platform assistance to users and clarify how to use available Digital tools and features.
Triage user-reported incidents, capture the information needed for diagnosis, and escalate technical matters to the appropriate team.
Develop and maintain bilingual FAQs, troubleshooting guidance, online help content, and user instructions focused on self-service.
Analyze recurring user questions and incidents to identify opportunities to improve adoption, guidance, and the overall user experience.

Role Evolution & Flexibility

The responsibilities outlined above represent the primary focus areas of the role and provide direction regarding its expected contribution within Digital Programs and Digital Operations.

As business priorities, program requirements, operational needs, and organizational objectives evolve, specific responsibilities and activities may be adjusted over time in collaboration with the employee and manager. The role is expected to contribute flexibly across Digital Programs and Digital Operations while remaining aligned with the overall objectives of the position.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: www.bflcanada.ca

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The coordinator manages digital platform compliance, billing administration, and program documentation to ensure effective delivery of digital operations. They also provide technical support to users and collaborate with various internal stakeholders to improve program processes.

Requirements

The role requires strong coordination skills to manage platform audits, billing, and user enablement across multiple digital programs. Candidates should be capable of developing professional documentation and providing technical assistance to broker clients.

Skills

Program management
Digital operations
Compliance auditing
Billing administration
Technical support
Documentation
Stakeholder management
Process improvement
User enablement
Quality assurance
Bilingual communication
Data reconciliation
Troubleshooting
Training material development

Benefits

Medical coverage
Dental coverage
Telemedicine
Employee and family assistance program
Retirement and savings programs
Wellness allowance

Visa sponsorship

Not detected in the job text

Keywords

Digital Operations
Program Management
Compliance
Auditing
Billing
Risk Management
Insurance Brokerage
Platform Review
Quality Assurance
Stakeholder Coordination
Technical Support
User Enablement
Process Documentation
Bilingual
Hybrid Work
Financial Reconciliation
Configuration
Training Resources
Incident Triage
Employee-owned

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Work requirements

Jobs in Canada