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Added 14 hours ago
TA
Stock Coordinator - Part Time
The Aldo Group Inc / Le Groupe Aldo Inc.
Pickering, ON
- Part-time
Reporting to the Store Manager, the Part-Time Stock Coordinator keeps everything behind the scenes running smoothly. From staying on top of inventory to making sure the store is always…
Added 14 hours ago
V
Director, Marketing
veritree
Remote, Canada
- $150,000 to $250,000 CAD / year
- Remote
veritree is seeking a Director, Marketing to lead the programs that take our offering to market and turn attention into pipeline and revenue. This role owns four areas: product marketing,…
Added 14 hours ago
Case Worker - HART Hub - 2 Weekend Vacancies (12-hour afternoon/evening)
Durham Community Health Centre
Whitby, ON
Who We Serve: DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2SLGBTQI+ community members, newcomers to Canada,…
Added 14 hours ago
Case Worker - HART Hub - 2 Weekend Vacancies (12-hour afternoon/evening)
Durham Community Health Centre
Oshawa, ON
Who We Serve: DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2SLGBTQI+ community members, newcomers to Canada,…
Added 14 hours ago
Product Marketing Manager
AutoTrader.ca
Toronto, ON
…provide software solutions to 3,500+ dealers, streamlining their operations, marketing, and sales. Dealertrack Canada is the country’s top automotive financing portal, processing more than…
Added 14 hours ago
Gestionnaire national(e), Construction / Manager, National Construction
Pure Industrial
Montreal, QC
…Approvisionnement corporatif, et plus particulièrement l’équipe des Opérations nationales de construction, située au siège social à Montréal (Québec). Relevant du ou de la directeur(trice)…
Added 14 hours ago
Sr Project Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Reporting to the Delivery Manager, the Senior Project Manager plays a critical role in providing delivery excellence and leadership on projects within the Corporate Technology Portfolio.…
Added 14 hours ago
SI
Bilingual Underwriting Assistant
Sovereign Insurance
Calgary, AB · Toronto, ON · Montreal, QC
- Full-time
Training and mentoring less experienced staff, as well as assisting team lead or manager with workflow and creation of a team-oriented approach to meeting Regional and Corporate goals.
Added 14 hours ago
N
Senior Finance Analyst, Operations Finance & Analytics
Napoleon
Barrie, ON
- Full-time
Job Title: Senior Finance Analyst - Operations Finance & Analytics
Added 14 hours ago
Senior Growth Marketing Manager, Paid Social
Brex
Vancouver, BC
…software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service…
Added 14 hours ago
Partner Operations Program Manager, Associate
Brex
Vancouver, BC
Payment Partner Operations owns the operational foundation for Brex’s external partner ecosystem. You’ll define how we launch, manage, measure, and improve partner programs, from operating…
Added 14 hours ago
BC
Coordinator, Digital Operations & Program Management
BFL CANADA
Montreal, QC
- Full-time
…be adjusted over time in collaboration with the employee and manager. The role is expected to contribute flexibly across Digital Programs and Digital Operations while remaining aligned with…
Added 14 hours ago
U
Production Supervisor - UniFirst Canada
UniFirst
Mississauga, ON
- Full-time
Work with the location manager to develop or revise standard operational and working practices and observe workers to ensure compliance within company, federal, and state safety and…
Added 14 hours ago
W
Quality Continuous Improvement Technincan
Wonderbrands
Amherst, NS
- Other
Additionally, QCI Techs support the Bakery Quality Manager (BQM) in ensuring adherence to all Quality Assurance programs, including HACCP, and actively participate in preparing for BRC…
Added 14 hours ago
E
Revenue Enablement Senior Manager/Director
EcoVadis
Toronto, ON
- Full-time
Build and scale programs that improve seller productivity, manager effectiveness, and execution across the GTM organization.
Added 15 hours ago
E
Revenue Enablement Senior Manager/Director
EcoVadis
Toronto, ON
- Full-time
Build and scale programs that improve seller productivity, manager effectiveness, and execution across the GTM organization.
Added 15 hours ago
CH
Manager, Partnerships
Canadian Hockey League
Toronto, ON
- Full-time
The Manager, Partnerships is responsible for managing assigned partner relationships, developing and executing marketing activations, and ensuring the successful delivery of contractual…
Added 15 hours ago
DE
Area Operations Manager Eastern Region
DHL Express
Montreal, QC
- Full-time
DHL Express currently has an opening for an Area Operations Manager for the Eastern Region. You will lead and direct all phases of the Company’s Operations within the provinces of Quebec…
Added 15 hours ago
S
Property & Maintenance Manager
Scotlynn
Brantford, ON
- Full-time
The Property & Maintenance Manager role is for an experienced and ambitious leader. With multi-trade knowledge and utmost attention to detail, you will be responsible for directing the…
Added 15 hours ago
V
Director, Marketing
veritree
Vancouver, BC
- $150,000 to $250,000 CAD / year
- Full-time
veritree is seeking a Director, Marketing to lead the programs that take our offering to market and turn attention into pipeline and revenue. This role owns four areas: product marketing,…
Added 15 hours ago
A
Product Marketing Manager
AutoTrader.ca
Toronto, ON
- Full-time
…provide software solutions to 3,500+ dealers, streamlining their operations, marketing, and sales. Dealertrack Canada is the country’s top automotive financing portal, processing more than…
Added 15 hours ago
Customer Success Specialist
West Coast Reduction Ltd.
Vancouver, BC
Maintain close day-to-day collaboration with the Regional Manager of Redux Services, Beyond Oil Sales Representatives and WCRL operations teams
Added 15 hours ago
S
Manager, Product, Pricing & Integrations Operations
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
You have 7+ years in product management, engineering, commercial operations, IT, or a similar role at a SaaS or enterprise software company, including 2+ years leading technical…
Added 15 hours ago
P
Information Technology Audit Manager (Bilingual FR/EN)
PwC
Montreal, QC
- Full-time
…internal systems. We focus on the design, documentation, and operations of controls around the financial reporting process, including financial business process and Information Technology…
Added 15 hours ago
Logistics & Security Field Coordinator (Construction)
PACT
ON · Mississauga, Ontario
PACT is seeking a Logistics & Security Field Coordinator to support the Central Logistics Hub (CLH) Manager in coordinating and monitoring security and construction logistics operations…

BFL CANADA

Coordinator, Digital Operations & Program Management

Montreal, QC, H3A 1G1, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Coordinator, Digital Operations & Program Management to join our team in our Montreal office!

The Coordinator, Digital Operations & Program Management contributes to the quality, reliability, and effective delivery of Digital operations, platforms, and programs.

Working closely with the Director, Operations and Program Management, the role provides coordination capacity across four distinct areas: platform review and compliance; billing and operational administration; program documentation and broker resources; and Québec user enablement.

The role collaborates with Program Management, Compliance, Finance, Configuration, Programming, and business stakeholders, engaging each function according to the specific accountability being coordinated.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Coordinator, Digital Operations & Program Management

Key Responsibilities

Platform Review, Compliance & Quality

Conduct structured reviews and audits of Digital platforms against established compliance, communications, branding, bilingual, and usability criteria.
Track review findings, approvals, and remediation to maintain a clear audit trail.
Maintain the review framework, criteria, and quality standards used to evaluate Digital platforms.

Operational Support & National Program Administration

Oversee the end-to-end administration of designated national programs or products, including billing, reconciliation, and coordination with key stakeholders.
Coordinate with Program Management, Finance, and other stakeholders to ensure requirements, records, transactions, and follow-ups are effectively managed.
Provide backup capacity for broader Digital billing and operational needs, as required, and contribute to related process improvements.

Program Documentation, Client Materials & Training Resources

Prepare a range of documents and materials to meet team and program needs.
Develop professional materials for broker clients, including presentations, process flows, applications, and other program documentation.
Document program processes and maintain training and reference materials that broker teams can use to understand their programs, updating them at renewal based on information provided by Program Management.

Platform Support & Enablement

Provide initial technical and platform assistance to users and clarify how to use available Digital tools and features.
Triage user-reported incidents, capture the information needed for diagnosis, and escalate technical matters to the appropriate team.
Develop and maintain bilingual FAQs, troubleshooting guidance, online help content, and user instructions focused on self-service.
Analyze recurring user questions and incidents to identify opportunities to improve adoption, guidance, and the overall user experience.

Role Evolution & Flexibility

The responsibilities outlined above represent the primary focus areas of the role and provide direction regarding its expected contribution within Digital Programs and Digital Operations.

As business priorities, program requirements, operational needs, and organizational objectives evolve, specific responsibilities and activities may be adjusted over time in collaboration with the employee and manager. The role is expected to contribute flexibly across Digital Programs and Digital Operations while remaining aligned with the overall objectives of the position.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: www.bflcanada.ca

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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More about this job

Responsibilities

The coordinator manages digital platform compliance, billing administration, and program documentation to ensure effective delivery of digital operations. They also provide technical support to users and collaborate with various internal stakeholders to improve program processes.

Requirements

The role requires strong coordination skills to manage platform audits, billing, and user enablement across multiple digital programs. Candidates should be capable of developing professional documentation and providing technical assistance to broker clients.

Skills

Program management
Digital operations
Compliance auditing
Billing administration
Technical support
Documentation
Stakeholder management
Process improvement
User enablement
Quality assurance
Bilingual communication
Data reconciliation
Troubleshooting
Training material development

Benefits

Medical coverage
Dental coverage
Telemedicine
Employee and family assistance program
Retirement and savings programs
Wellness allowance

Visa sponsorship

Not detected in the job text

Keywords

Digital Operations
Program Management
Compliance
Auditing
Billing
Risk Management
Insurance Brokerage
Platform Review
Quality Assurance
Stakeholder Coordination
Technical Support
User Enablement
Process Documentation
Bilingual
Hybrid Work
Financial Reconciliation
Configuration
Training Resources
Incident Triage
Employee-owned

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