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Added 1 day ago
C&
Project Manager
Cushman & Wakefield
Markham, ON
- Full-time
Provides professional project management experience to designated projects and assignments at a client site, campus, and facilities. Interacts with client representatives onsite, receives…
Added 1 day ago
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Account Manager, Commercial Market
Desjardins
L'étang-du-nord, QC
- Full-time
…prudent risk management, portfolio profitability and member, client and partner satisfaction. More specifically, you will be required…
Added 1 day ago
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Estate Insurance Associate
BMO
Toronto, ON · FCP
- Full-time
…roots dating back to 1912. Known for trusted advice, strong client relationships, and disciplined investment expertise, our teams combine deep market knowledge with the strength and…
Added 1 day ago
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Senior Manager, SecOps
BDO
Vancouver, BC · Kitchener, ON · London, ON · Oakville, ON · Ottawa, ON · Toronto, ON
- Full-time
The Senior Manager, SecOps is responsible for leading BDO's security operations function, including cybersecurity monitoring, threat detection, incident response, and operational security…
Added 1 day ago
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Senior Manager, SecOps
BDO
Calgary, AB · AB · Halifax, NS
- Full-time
The Senior Manager, SecOps is responsible for leading BDO's security operations function, including cybersecurity monitoring, threat detection, incident response, and operational security…
Added 1 day ago
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Project Manager, ICI Construction
Ledcor
Bradford West Gwillimbury, ON · Toronto, ON
- Full-time
Are you an experienced Project Manager with 8+ years of experience working on large-scale projects? If so, we would love to hear from you!
Added 1 day ago
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Senior Project Manager, Highrise Residential Construction
Ledcor
Toronto, ON
- Full-time
We are hiring a Senior Project Manager to assist in the delivery of large-scale, multidisciplinary high-rise residential projects that make a lasting impact on communities. Are you an…
Added 1 day ago
Manager, Trade Reconciliation & Client Reporting (Ottawa)
Scotiabank
Ottawa, ON
The Manager, Trade Reconciliation and Client Reporting, is responsible for leading a large, high-performing operations team within Global Wealth Management, supporting MD Financial…
Added 1 day ago
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Director, Marketing
veritree
Remote, Canada
- $150,000 to $250,000 CAD / year
- Remote
Our clients tell our story. Co-marketing runs on a regular cadence, client stories built with our Forest team’s impact data become a signature content engine, and the program shows…
Added 1 day ago
Case Worker - HART Hub - 2 Weekend Vacancies (12-hour afternoon/evening)
Durham Community Health Centre
Whitby, ON
…secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness supports, and health…
Added 1 day ago
Case Worker - HART Hub - 2 Weekend Vacancies (12-hour afternoon/evening)
Durham Community Health Centre
Oshawa, ON
…secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness supports, and health…
Added 1 day ago
SI
Bilingual Underwriting Assistant
Sovereign Insurance
Calgary, AB · Toronto, ON · Montreal, QC
- Full-time
Training and mentoring less experienced staff, as well as assisting team lead or manager with workflow and creation of a team-oriented approach to meeting Regional and Corporate goals.
Added 1 day ago
BC
Coordinator, Digital Operations & Program Management
BFL CANADA
Montreal, QC
- Full-time
We support our employees to shape their career by encouraging continuing education and investing in training and development.
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Business Development Representative
Talan
Toronto, ON
- $75,000 to $80,000 CAD / year
- Full-time
Reporting to BDR manager and part of the marketing team, the Business Development Representative will play a strategic role in initiating discussions with potential clients through…
Added 1 day ago
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Représentant(e) développement des afffaires | Business Development Representative
Talan
Montreal, QC · Toronto, Ontario
- Full-time
Reporting to BDR manager and part of the marketing team, the Business Development Representative will play a strategic role in initiating discussions with potential clients through…
Added 1 day ago
MI
Senior Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $93,750 to $137,500 CAD / year
- Full-time
…for the performance and management of an operations team and client relationships. This person manages and supports day to day operations to ensure service level agreements are met and…
Added 1 day ago
NB
Content Marketing Advisor - Newsletter Products
National Bank of Canada
Montreal, QC
- Full-time
Within the Brand, Content and Media department, you are part of a content team of 5 colleagues and report to a senior manager. Our team stands out for its collaborative approach, openness…
Added 1 day ago
NB
BANKING ADVISOR
National Bank of Canada
Lorraine, QC
- Part-time
…availability. This position reports to the Customer service Branch Manager or the Branch Manager. Every day, you will work with a team of a experts specialized in investment, credit,…
Added 1 day ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 1 day ago
NB
Banking Advisor
National Bank of Canada
QC · Saint-Donat-de-Montcalm, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 1 day ago
NB
Chief Data Analyst
National Bank of Canada
Montreal, QC
- Full-time
You will be part of a team of 5 colleagues in the financial crime sector and will report to the Analytics Manager – Fraud risk Management. Our team stands out for its strong analytical…
Added 1 day ago
NB
Banking Advisor
National Bank of Canada
Quebec, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 1 day ago
CM
Mental Health Clinician, 1st Step Team
Canadian Mental Health Association, Waterloo Wellington
Canada
- Full-time
…the Early Psychosis Intervention (EPI) program. You will lead development and implementation of individual and clinical group treatment based on client goals. As part of an…
Added 1 day ago
CH
Manager, Partnerships
Canadian Hockey League
Toronto, ON
- Full-time
The Manager, Partnerships is responsible for managing assigned partner relationships, developing and executing marketing activations, and ensuring the successful delivery of contractual…
Added 1 day ago
V
Finance Manager
Vaco
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Our client is a well-established global travel organization with its head office in Toronto and operations internationally. Privately owned and continuing to grow, the company offers a…

BFL CANADA

Coordinator, Digital Operations & Program Management

Montreal, QC, H3A 1G1, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Coordinator, Digital Operations & Program Management to join our team in our Montreal office!

The Coordinator, Digital Operations & Program Management contributes to the quality, reliability, and effective delivery of Digital operations, platforms, and programs.

Working closely with the Director, Operations and Program Management, the role provides coordination capacity across four distinct areas: platform review and compliance; billing and operational administration; program documentation and broker resources; and Québec user enablement.

The role collaborates with Program Management, Compliance, Finance, Configuration, Programming, and business stakeholders, engaging each function according to the specific accountability being coordinated.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Coordinator, Digital Operations & Program Management

Key Responsibilities

Platform Review, Compliance & Quality

Conduct structured reviews and audits of Digital platforms against established compliance, communications, branding, bilingual, and usability criteria.
Track review findings, approvals, and remediation to maintain a clear audit trail.
Maintain the review framework, criteria, and quality standards used to evaluate Digital platforms.

Operational Support & National Program Administration

Oversee the end-to-end administration of designated national programs or products, including billing, reconciliation, and coordination with key stakeholders.
Coordinate with Program Management, Finance, and other stakeholders to ensure requirements, records, transactions, and follow-ups are effectively managed.
Provide backup capacity for broader Digital billing and operational needs, as required, and contribute to related process improvements.

Program Documentation, Client Materials & Training Resources

Prepare a range of documents and materials to meet team and program needs.
Develop professional materials for broker clients, including presentations, process flows, applications, and other program documentation.
Document program processes and maintain training and reference materials that broker teams can use to understand their programs, updating them at renewal based on information provided by Program Management.

Platform Support & Enablement

Provide initial technical and platform assistance to users and clarify how to use available Digital tools and features.
Triage user-reported incidents, capture the information needed for diagnosis, and escalate technical matters to the appropriate team.
Develop and maintain bilingual FAQs, troubleshooting guidance, online help content, and user instructions focused on self-service.
Analyze recurring user questions and incidents to identify opportunities to improve adoption, guidance, and the overall user experience.

Role Evolution & Flexibility

The responsibilities outlined above represent the primary focus areas of the role and provide direction regarding its expected contribution within Digital Programs and Digital Operations.

As business priorities, program requirements, operational needs, and organizational objectives evolve, specific responsibilities and activities may be adjusted over time in collaboration with the employee and manager. The role is expected to contribute flexibly across Digital Programs and Digital Operations while remaining aligned with the overall objectives of the position.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: www.bflcanada.ca

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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More about this job

Responsibilities

The coordinator manages digital platform compliance, billing administration, and program documentation to ensure effective delivery of digital operations. They also provide technical support to users and collaborate with various internal stakeholders to improve program processes.

Requirements

The role requires strong coordination skills to manage platform audits, billing, and user enablement across multiple digital programs. Candidates should be capable of developing professional documentation and providing technical assistance to broker clients.

Skills

Program management
Digital operations
Compliance auditing
Billing administration
Technical support
Documentation
Stakeholder management
Process improvement
User enablement
Quality assurance
Bilingual communication
Data reconciliation
Troubleshooting
Training material development

Benefits

Medical coverage
Dental coverage
Telemedicine
Employee and family assistance program
Retirement and savings programs
Wellness allowance

Visa sponsorship

Not detected in the job text

Keywords

Digital Operations
Program Management
Compliance
Auditing
Billing
Risk Management
Insurance Brokerage
Platform Review
Quality Assurance
Stakeholder Coordination
Technical Support
User Enablement
Process Documentation
Bilingual
Hybrid Work
Financial Reconciliation
Configuration
Training Resources
Incident Triage
Employee-owned

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