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Added 14 mins ago
SA
Substitute Teacher for French Immersion
St Albert Public School Division
St. Albert, AB
- Full-time
…demonstrated ability to collaborate effectively with school administration, support staff, and…
Added 14 mins ago
UO
Affirming Policy Coordinator
University of Manitoba
Winnipeg, MB
- $50,086.4 to $69,833.4 CAD / year
- Full-time
The Affirming Policy Coordinator supports the implementation and administration of the University of Manitoba's Affirming Indigenous Citizenship/Membership (AIC) Policy. This policy is in…
Added 14 mins ago
Safety Coordinator
Price Industries Limited
Winnipeg, MB
The Safety Coordinator develops, administers, and implements companywide occupational safety programs, and serves as the coordinator for the occupational safety programs within one or more…
Added 14 mins ago
IT Support Coordinator, Hardware
YMCA of Northeastern Ontario
North Bay, ON
Under the leadership of the Director, Experience & Digital Enablement, the IT Support Coordinator, Hardware is housed in the North Bay Region and provides first-line, hands-on technology…
Added 14 mins ago
Property Tax & Finance Coordinator
Human Resources
Middlesex Centre, ON
As a member of the Corporate Services team, the Property Tax & Finance Coordinator administers all aspects of property tax collection and accounts receivable processing and provides…
Added 29 mins ago
MB
Transportation Coordinator, Wednesday-Saturday or Sunday-Wednesday 12:00pm-10pm
Martin Brower
Calgary, AB
- Full-time
The Transportation Coordinator role supports the Transportation department with administrative tasks. He or she supports planning the hourly workforce while nurturing an environment that…
Added 29 mins ago
A
Project Coordinator
Amico
Mississauga, ON
- Full-time
In the role of Project Coordinator, you will be responsible to coordinate the flow of information on a project, obtain pricing for changes and assist the Project Manager with the budgeting,…
Added 29 mins ago
YE
Finance Coordinator
Youth Empowerment & Support Services
Edmonton, AB
- Full-time
The Finance Coordinator works collaboratively with People & Culture on the financial reporting and reconciliation of payroll-related information. Payroll administration remains the…
Added 44 mins ago
CO
Committee of Adjustment Coordinator
City of Mississauga
Mississauga, ON
- Temporary
Job Title: Committee of Adjustment Coordinator
Added 44 mins ago
OT
Sales Coordinator
Olympia Tile+Stone Inc.
Montreal, QC
- Full-time
We are looking for a detail-oriented Sales Coordinator to support our Quebec and Maritimes sales team. This role is ideal for someone who is organized, customer-focused, and comfortable…
Added 44 mins ago
Budget Analyst
Government of Alberta
AB
…planning, forecasting, and financial analysis. Reporting to the Coordinator, Budget and Forecasting, you will help develop, review and monitor annual three-year revenue and expenditure…
Added 59 mins ago
BC
Coordinator, Digital Operations & Program Management
BFL CANADA
Montreal, QC
- Full-time
We are looking for a Coordinator, Digital Operations & Program Management to join our team in our Montreal office!
Added 1 hour ago
TE
Air Freight Pricing & Operations Coordinator
Triumph Express Service Canada Inc.
Mississauga, ON
- Full-time
We are looking to hire detail oriented and analytical Air Freight Pricing & Operations Coordinator, who can join us to manage air import and export shipments and is able to work…
Added 1 hour ago
CW
Business Office Coordinator
Canadian Wealth Inc.
Calgary, AB
- Full-time
We are seeking a motivated, organized, and ambitious Business Administrative Coordinator to join our Calgary team.
Added 1 hour ago
AH
Team Attendant, Raptors 905
Argonauts Holdings Limited Partnership
Toronto, ON · Paramount Fine Foods Centre
- Part-time
…in addition to helping with any needs of the visiting team administration (Equipment Manager / Ops…
Added 1 hour ago
Coordinator, Facilities Planning Projects / Coordonnateur, Projets de planification installations
MSC Mediterranean Shipping Company SA
Montreal, QC
The core mandate of the Coordinator, Facilities Planning Projects is to advance projects with discipline and provide clear visibility into priorities, commitments, risks, required decisions…
Added 1 hour ago
UO
Administrative Assistant, HR Students & Facilities
University of British Columbia
Vancouver, BC · UBCV | Liu Institute for Global Issues (LIU)
- $4,719 to $4,960 CAD / month
- Full-time
…including human resources, facilities, events, and general administration…
Added 1 hour ago
NC
Manager, Military Integration and Coordination
NAV CANADA
Ottawa, ON
- Full-time
Lead the development, negotiation, review, and administration of Schedule A agreements and other domestic and international arrangements with military organizations, ensuring they reflect…
Added 1 hour ago
PH
Senior Project Coordinator - Permanent - 4310
Parker Huggett - A Division of LRO Staffing
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…investing seriously in the people who will carry it forward. For a coordinator, that means exposure well beyond what the title usually carries, and leaders close enough to…
Added 1 hour ago
B
CLIENT SUPPORT COORDINATOR - Ottawa and Kingston
BDC
Kingston, ON · Ottawa, ON
- Full-time
Bachelor degree in Business Administration, College diploma in accounting or an attestation of college studies;
Added 1 hour ago
P
70-26 FTT Finance Coordinator
Pathways
Belleville, ON
- Part-time
Pathways Posting: 70-26 Job Title: FTT Finance Coordinator (up to 12 months)
Added 1 hour ago
L
Design Build Coordinator
Ledcor
Vancouver, BC
- Full-time
Join Ledcor’s Building Construction team in Vancouver, BC, as a Design-Build Coordinator and gain hands-on experience supporting complex Design-Build projects from pursuit through…
Added 1 hour ago
S(
Gestionnaire immobilier Westwalk DDO / Property Manager Westwalk DDO
Scalia (Les Propriétés)
Montreal, QC
- Full-time
Solide compréhension de l'administration des baux, des clauses d'indexation des loyers et de la conformité légale.
Added 1 hour ago
SG
New Installations & Modernizations Coordinator
Schindler Group
Ottawa, ON
- Full-time
The New Installations\Modernization Coordinator is responsible for managing and continuously improving support and coordination services for all New Installation and Modernization projects…
Added 1 hour ago
Managed Services Practice - Entry Level Immigration Support Coordinator - Dieppe
EY
Dieppe, NB
We are seeking an Immigration Support Coordinator to join our Managed Services team in Dieppe. This administrative role focuses on providing administrative and operational support for…

BFL CANADA

Coordinator, Digital Operations & Program Management

Montreal, QC, H3A 1G1, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Coordinator, Digital Operations & Program Management to join our team in our Montreal office!

The Coordinator, Digital Operations & Program Management contributes to the quality, reliability, and effective delivery of Digital operations, platforms, and programs.

Working closely with the Director, Operations and Program Management, the role provides coordination capacity across four distinct areas: platform review and compliance; billing and operational administration; program documentation and broker resources; and Québec user enablement.

The role collaborates with Program Management, Compliance, Finance, Configuration, Programming, and business stakeholders, engaging each function according to the specific accountability being coordinated.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Coordinator, Digital Operations & Program Management

Key Responsibilities

Platform Review, Compliance & Quality

Conduct structured reviews and audits of Digital platforms against established compliance, communications, branding, bilingual, and usability criteria.
Track review findings, approvals, and remediation to maintain a clear audit trail.
Maintain the review framework, criteria, and quality standards used to evaluate Digital platforms.

Operational Support & National Program Administration

Oversee the end-to-end administration of designated national programs or products, including billing, reconciliation, and coordination with key stakeholders.
Coordinate with Program Management, Finance, and other stakeholders to ensure requirements, records, transactions, and follow-ups are effectively managed.
Provide backup capacity for broader Digital billing and operational needs, as required, and contribute to related process improvements.

Program Documentation, Client Materials & Training Resources

Prepare a range of documents and materials to meet team and program needs.
Develop professional materials for broker clients, including presentations, process flows, applications, and other program documentation.
Document program processes and maintain training and reference materials that broker teams can use to understand their programs, updating them at renewal based on information provided by Program Management.

Platform Support & Enablement

Provide initial technical and platform assistance to users and clarify how to use available Digital tools and features.
Triage user-reported incidents, capture the information needed for diagnosis, and escalate technical matters to the appropriate team.
Develop and maintain bilingual FAQs, troubleshooting guidance, online help content, and user instructions focused on self-service.
Analyze recurring user questions and incidents to identify opportunities to improve adoption, guidance, and the overall user experience.

Role Evolution & Flexibility

The responsibilities outlined above represent the primary focus areas of the role and provide direction regarding its expected contribution within Digital Programs and Digital Operations.

As business priorities, program requirements, operational needs, and organizational objectives evolve, specific responsibilities and activities may be adjusted over time in collaboration with the employee and manager. The role is expected to contribute flexibly across Digital Programs and Digital Operations while remaining aligned with the overall objectives of the position.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: www.bflcanada.ca

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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More about this job

Responsibilities

The coordinator manages digital platform compliance, billing administration, and program documentation to ensure effective delivery of digital operations. They also provide technical support to users and collaborate with various internal stakeholders to improve program processes.

Requirements

The role requires strong coordination skills to manage platform audits, billing, and user enablement across multiple digital programs. Candidates should be capable of developing professional documentation and providing technical assistance to broker clients.

Skills

Program management
Digital operations
Compliance auditing
Billing administration
Technical support
Documentation
Stakeholder management
Process improvement
User enablement
Quality assurance
Bilingual communication
Data reconciliation
Troubleshooting
Training material development

Benefits

Medical coverage
Dental coverage
Telemedicine
Employee and family assistance program
Retirement and savings programs
Wellness allowance

Visa sponsorship

Not detected in the job text

Keywords

Digital Operations
Program Management
Compliance
Auditing
Billing
Risk Management
Insurance Brokerage
Platform Review
Quality Assurance
Stakeholder Coordination
Technical Support
User Enablement
Process Documentation
Bilingual
Hybrid Work
Financial Reconciliation
Configuration
Training Resources
Incident Triage
Employee-owned

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