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Added 13 mins ago
R&
Assistant Spa Manager - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Complete all administrative responsibilities required to maintain the smooth operation of Ancient Cedars Spa.
Added 13 mins ago
MS
Executive assistant
Maple Supply Chain Management Inc.
Markham, ON
- Full-time
Added 13 mins ago
EC
Receptionist (All Sites)
ErinoakKids Centre for Treatment and Development
Oakville, ON
- Contract
…objectives. The Receptionist’s front-line duties and related administrative functions ensure client and staff needs are supported and that the client’s overall experience with the…
Added 13 mins ago
CL
Client Care Coordinator - Six-Month Temporary Assignment
Classic LifeCare
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- $23 CAD / hour
- Temporary
Administrative, customer service, or coordination experience.
Added 13 mins ago
BH
SAS Secretary - Permanent Part-Time - Assumption College School, Brantford (0.5 FTE)
Brant Haldimand Norfolk Catholic District School Board
Brantford, ON
- Part-time
…schools and a multisite Alternative Education school, and 3 administrative offices. We are unique in that we belong to three Dioceses: Hamilton, London, and St. Catharines. We are located…
Added 13 mins ago
SE
Temporary Part-Time Educational Associate @ Carlyle Elementary School (CUPE)
South East Cornerstone Public School Division
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- Part-time
The successful candidate will be subject to a clear criminal record check and vulnerable sector check as outlined in Administrative Procedure 401: Criminal Record & Vulnerable Sector Checks.
Added 13 mins ago
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Permanent Part-Time Student Services Counsellor - East Area (CUPE)
South East Cornerstone Public School Division
Weyburn, SK
- Part-time
The successful candidate will be subject to a clear criminal record check and vulnerable sector check as outlined in Administrative Procedure 401: Criminal Record & Vulnerable Sector Checks.
Added 13 mins ago
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Permanent Part-Time Educational Associate @ Carnduff Education Complex (CUPE)
South East Cornerstone Public School Division
Carnduff, SK
- Part-time
The successful candidate will be subject to a clear criminal record check and vulnerable sector check as outlined in Administrative Procedure 401: Criminal Record & Vulnerable Sector Checks.
Added 13 mins ago
R&
Housekeeping Leader - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Complete all administrative responsibilities required to maintain the smooth operation of the Housekeeping Department.
Added 13 mins ago
VI
Assistant Superintendent Learning Services and Human Resources
Vancouver Island West (School District 84)
Gold River, BC
- Full-time
…implementation of the Board of Education's Strategic Plan, policies and administrative…
Added 13 mins ago
UO
Affirming Policy Coordinator
University of Manitoba
Winnipeg, MB
- $50,086.4 to $69,833.4 CAD / year
- Full-time
The role also provides comprehensive administrative and operational support to the AIC office, including coordinating advisory council activities, maintaining records and databases,…
Added 13 mins ago
D
Trade Settlement Officer
Dexian
Toronto, ON
- $26 to $28 CAD / hour
- Contract
…and settlement requests. Candidates must demonstrate strong administrative capabilities, intermediate Excel skills, excellent communication, and the ability to deliver accurate work within…
Added 13 mins ago
SP
Office Clerk
Sturgeon Public School Division
Bon Accord, AB
- Internship
The Office Clerk plays an important role in the daily life of the school by ensuring that key administrative, safety, and communication functions run smoothly and efficiently.
Added 13 mins ago
PS
Bus Driver - Route OLOH 1/ CH 1
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- Full-time
The successful candidate will be subject to a clear criminal records check and vulnerable sector check as outlined in Administrative Procedure 406 Criminal Records Checks.
Added 13 mins ago
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Educational Assistant C
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Winnipeg, MB
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…part-time employees in 83 locations including 78 schools, two administrative buildings, a training centre, a facilities maintenance office, and a school bus…
Added 13 mins ago
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Finance Assistant
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Added 13 mins ago
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Substitute Teacher - Vocational
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Added 13 mins ago
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Junior Social Media Manager
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Prepare draft correspondence and administrative materials for management review.
Added 13 mins ago
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Educational Assistant D
Winnipeg School Division
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Added 13 mins ago
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- Full-time
…fully online settings, including experience working within administrative and course-management functions of Brightspace or comparable learning management…
Added 13 mins ago
EI
Human Resources Business Partner - Term Certain
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Sherwood Park, AB
- Full-time
Interpret and apply employment legislation, collective agreements, and EIPS administrative procedures to guide compliant decision-making and mitigate organizational risk.
Added 13 mins ago
DS
Elementary School Secretary (1.0 FTE - Temporary)
District School Board Ontario North East
Timmins, ON
- Temporary
…operations of the office by performing a variety of secretarial and administrative duties as well as other related tasks assigned by the Administration team. The Elementary School Secretary…
Added 13 mins ago
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Finance Clerk - 35 Hours
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Prince George, BC
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Added 13 mins ago
PE
Intermediate Recruitment Specialist
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Calgary, AB
- $70,000 to $100,000 CAD / year
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Respond to employee and candidate inquiries while providing timely recruitment and HR administrative support
Added 13 mins ago
BC
Intermediate Structural Engineer
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- Full-time
Provide technical and administrative supervision to Junior Engineers

BFL CANADA

Coordinator, Digital Operations & Program Management

Montreal, QC, H3A 1G1, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Coordinator, Digital Operations & Program Management to join our team in our Montreal office!

The Coordinator, Digital Operations & Program Management contributes to the quality, reliability, and effective delivery of Digital operations, platforms, and programs.

Working closely with the Director, Operations and Program Management, the role provides coordination capacity across four distinct areas: platform review and compliance; billing and operational administration; program documentation and broker resources; and Québec user enablement.

The role collaborates with Program Management, Compliance, Finance, Configuration, Programming, and business stakeholders, engaging each function according to the specific accountability being coordinated.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Coordinator, Digital Operations & Program Management

Key Responsibilities

Platform Review, Compliance & Quality

Conduct structured reviews and audits of Digital platforms against established compliance, communications, branding, bilingual, and usability criteria.
Track review findings, approvals, and remediation to maintain a clear audit trail.
Maintain the review framework, criteria, and quality standards used to evaluate Digital platforms.

Operational Support & National Program Administration

Oversee the end-to-end administration of designated national programs or products, including billing, reconciliation, and coordination with key stakeholders.
Coordinate with Program Management, Finance, and other stakeholders to ensure requirements, records, transactions, and follow-ups are effectively managed.
Provide backup capacity for broader Digital billing and operational needs, as required, and contribute to related process improvements.

Program Documentation, Client Materials & Training Resources

Prepare a range of documents and materials to meet team and program needs.
Develop professional materials for broker clients, including presentations, process flows, applications, and other program documentation.
Document program processes and maintain training and reference materials that broker teams can use to understand their programs, updating them at renewal based on information provided by Program Management.

Platform Support & Enablement

Provide initial technical and platform assistance to users and clarify how to use available Digital tools and features.
Triage user-reported incidents, capture the information needed for diagnosis, and escalate technical matters to the appropriate team.
Develop and maintain bilingual FAQs, troubleshooting guidance, online help content, and user instructions focused on self-service.
Analyze recurring user questions and incidents to identify opportunities to improve adoption, guidance, and the overall user experience.

Role Evolution & Flexibility

The responsibilities outlined above represent the primary focus areas of the role and provide direction regarding its expected contribution within Digital Programs and Digital Operations.

As business priorities, program requirements, operational needs, and organizational objectives evolve, specific responsibilities and activities may be adjusted over time in collaboration with the employee and manager. The role is expected to contribute flexibly across Digital Programs and Digital Operations while remaining aligned with the overall objectives of the position.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: www.bflcanada.ca

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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More about this job

Responsibilities

The coordinator manages digital platform compliance, billing administration, and program documentation to ensure effective delivery of digital operations. They also provide technical support to users and collaborate with various internal stakeholders to improve program processes.

Requirements

The role requires strong coordination skills to manage platform audits, billing, and user enablement across multiple digital programs. Candidates should be capable of developing professional documentation and providing technical assistance to broker clients.

Skills

Program management
Digital operations
Compliance auditing
Billing administration
Technical support
Documentation
Stakeholder management
Process improvement
User enablement
Quality assurance
Bilingual communication
Data reconciliation
Troubleshooting
Training material development

Benefits

Medical coverage
Dental coverage
Telemedicine
Employee and family assistance program
Retirement and savings programs
Wellness allowance

Visa sponsorship

Not detected in the job text

Keywords

Digital Operations
Program Management
Compliance
Auditing
Billing
Risk Management
Insurance Brokerage
Platform Review
Quality Assurance
Stakeholder Coordination
Technical Support
User Enablement
Process Documentation
Bilingual
Hybrid Work
Financial Reconciliation
Configuration
Training Resources
Incident Triage
Employee-owned

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