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Added 6 mins ago
Gerant de la boutique - Montreal Eaton Centre
Lush Handmade Cosmetics
Montreal, QC
soyez authentique, faites preuve de curiosité, dirigez avec assurance, adaptez-vous et évoluez,
Added 6 mins ago
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AI Development Manager
Boeing
Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
Boeing Vancouver is seeking a AI Development Manager to join the Boeing Global Services (BGS) - Digital Services Technology organization, reporting to the Senior Manager of AI & Analytics.
Added 6 mins ago
Environmental Project Manager – Contaminated Sites
GHD Group Pty Ltd
Calgary, AB
GHD has an opportunity for an Environmental Project Manager, Contaminated Sites (Oil and Gas) to join our Canada West Team’s Contamination Assessment and Remediation Group in Calgary…
Added 6 mins ago
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Team Lead
Dynacare
Winnipeg, MB
- Contract
…and functionality of the operations in conjunction with the Manager, all in keeping with Dynacare’s mission and values. Working as part of and leading a team, you will assist in building a…
Added 6 mins ago
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Construction Inspector - Conveyance
Stantec
Toronto, ON
- Full-time
Provide single-point field inspection of the construction contractor’s work representing the Construction Manager in the field.
Added 6 mins ago
Site Supervisor - Willow Creek BC
Orica
Chetwynd, BC
Provides analytical and decision support to the area manager to drive continuous improvement initiatives aimed at reducing operational costs
Added 6 mins ago
Senior Data Analyst
Government of Alberta
AB
This position reports to the Manager, Data and Analytics within the Modernization and Business Intelligence unit of Motor Vehicle Modernization branch of Traffic Safety Services (TSS)…
Added 21 mins ago
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Marketing Manager, Client Communications
Royal Bank of Canada
Toronto, ON
- Full-time
Added 21 mins ago
R&
Housekeeping Leader - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
…actions of the housekeeping team. You will work as a “hands on manager” assisting the team as they strive to meet or exceed guest…
Added 21 mins ago
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Print Production Manager
Klick
Toronto, ON
- Full-time
The Print Production Manager oversees end-to-end print advertising and direct mail production, ensuring creative concepts are delivered accurately, on schedule, and within approved budgets.…
Added 36 mins ago
OD
Project Manager
OSF Digital
Canada
- Full-time
The Project Manager at OSF Digital leads projects from planning through execution and closure, ensuring delivery on time, within budget, and in alignment with the company’s strategic goals.…
Added 36 mins ago
BC
Project Manager (Construction Manager) Ontario Line
Bantrel Co.
Toronto, ON
- $150,000 to $170,000 CAD / year
- Full-time
We are currently seeking a qualified Project Manager (Construction Manager) to join our Infrastructure team, based out of Toronto ON. The Project Manager will manage the organization and…
Added 36 mins ago
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(CAN) General Merchandise Assistant Manager
Walmart
Edmonton, AB
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 36 mins ago
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Senior Quality Assurance Engineer
StafinGo
Toronto, ON
- $60 to $75 CAD / hour
- Contract
StafinGo Is Hiring | Senior Quality Assurance Specialist – SQL & ETL Testing-Hybrid in Ontario
Added 36 mins ago
LF
Gerant de la boutique - Montreal Eaton Centre
Lush Fresh Handmade Cosmetics North America
Montreal, QC
- Full-time
soyez authentique, faites preuve de curiosité, dirigez avec assurance, adaptez-vous et évoluez,
Added 36 mins ago
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Operations Manager
TST-CF Express
Mississauga, ON
- Full-time
We are currently looking to hire an Operations Manager reporting to the Regional Operations Manager. This position is responsible for the efficient operation of a high-volume dock within…
Added 36 mins ago
K
Print Production Manager
Klick
Toronto, ON
- Full-time
The Print Production Manager oversees end-to-end print advertising and direct mail production, ensuring creative concepts are delivered accurately, on schedule, and within approved budgets.…
Added 51 mins ago
AG
Coordinator, Performance
Adelphi Group
Vancouver, BC
- Full-time
…unless additional in-office days are directed by their agency or…
Added 51 mins ago
A
Project Coordinator
Amico
Mississauga, ON
- Full-time
…project, obtain pricing for changes and assist the Project Manager with the budgeting, scheduling, procurement, deficiency and commissioning aspects of the…
Added 51 mins ago
A
Project Engineering Coordinator
AtkinsRéalis
Mississauga, ON
- Full-time
The Cernavoda Units 3 &4 - Project Coordinator will report to the Project Manager and will be responsible for assigned coordination of engineering, procurement, and construction work.
Added 51 mins ago
UO
Lead Project Manager, Project Management
University of Ottawa
Ottawa, ON
- Full-time
The Lead Project Manager, Project Management is responsible and accountable for the successful delivery of assigned projects within budget, on schedule, and in accordance with the approved…
Added 51 mins ago
UO
Senior Program Assistant, Medical Education – Division of Neonatology
University of British Columbia
Vancouver, BC · PHSA | BC Children's Hospital - Ambulatory Care Building (BCCHA)
- $5,027 to $5,413 CAD / month
- Full-time
…Division Head. Receives operational direction from the Program Manager, Medical Education. The Business Manager, Division of Neonatology will provide daily oversight of attendance, hours…
Added 51 mins ago
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IT Operations Analyst II-Host Operations
TD
Toronto, ON
- Full-time
Service Assurance Operations – Host/TDI Operations is a 7/24/365 Service Availability (Multi-Site Coverage) department responsible for providing frontline support and monitoring of the…
Added 51 mins ago
NC
Regional Learning Quality Specialist - Safety and Quality
NAV CANADA
Ottawa, ON
- Full-time
…ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and…
Added 1 hour ago
PC
Capital Market Transactions - Manager
PwC Canada
Calgary, AB
- Full-time
As a Capital Market Transactions Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:

BFL CANADA

Coordinator, Digital Operations & Program Management

Montreal, QC, H3A 1G1, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Coordinator, Digital Operations & Program Management to join our team in our Montreal office!

The Coordinator, Digital Operations & Program Management contributes to the quality, reliability, and effective delivery of Digital operations, platforms, and programs.

Working closely with the Director, Operations and Program Management, the role provides coordination capacity across four distinct areas: platform review and compliance; billing and operational administration; program documentation and broker resources; and Québec user enablement.

The role collaborates with Program Management, Compliance, Finance, Configuration, Programming, and business stakeholders, engaging each function according to the specific accountability being coordinated.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Coordinator, Digital Operations & Program Management

Key Responsibilities

Platform Review, Compliance & Quality

Conduct structured reviews and audits of Digital platforms against established compliance, communications, branding, bilingual, and usability criteria.
Track review findings, approvals, and remediation to maintain a clear audit trail.
Maintain the review framework, criteria, and quality standards used to evaluate Digital platforms.

Operational Support & National Program Administration

Oversee the end-to-end administration of designated national programs or products, including billing, reconciliation, and coordination with key stakeholders.
Coordinate with Program Management, Finance, and other stakeholders to ensure requirements, records, transactions, and follow-ups are effectively managed.
Provide backup capacity for broader Digital billing and operational needs, as required, and contribute to related process improvements.

Program Documentation, Client Materials & Training Resources

Prepare a range of documents and materials to meet team and program needs.
Develop professional materials for broker clients, including presentations, process flows, applications, and other program documentation.
Document program processes and maintain training and reference materials that broker teams can use to understand their programs, updating them at renewal based on information provided by Program Management.

Platform Support & Enablement

Provide initial technical and platform assistance to users and clarify how to use available Digital tools and features.
Triage user-reported incidents, capture the information needed for diagnosis, and escalate technical matters to the appropriate team.
Develop and maintain bilingual FAQs, troubleshooting guidance, online help content, and user instructions focused on self-service.
Analyze recurring user questions and incidents to identify opportunities to improve adoption, guidance, and the overall user experience.

Role Evolution & Flexibility

The responsibilities outlined above represent the primary focus areas of the role and provide direction regarding its expected contribution within Digital Programs and Digital Operations.

As business priorities, program requirements, operational needs, and organizational objectives evolve, specific responsibilities and activities may be adjusted over time in collaboration with the employee and manager. The role is expected to contribute flexibly across Digital Programs and Digital Operations while remaining aligned with the overall objectives of the position.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: www.bflcanada.ca

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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More about this job

Responsibilities

The coordinator manages digital platform compliance, billing administration, and program documentation to ensure effective delivery of digital operations. They also provide technical support to users and collaborate with various internal stakeholders to improve program processes.

Requirements

The role requires strong coordination skills to manage platform audits, billing, and user enablement across multiple digital programs. Candidates should be capable of developing professional documentation and providing technical assistance to broker clients.

Skills

Program management
Digital operations
Compliance auditing
Billing administration
Technical support
Documentation
Stakeholder management
Process improvement
User enablement
Quality assurance
Bilingual communication
Data reconciliation
Troubleshooting
Training material development

Benefits

Medical coverage
Dental coverage
Telemedicine
Employee and family assistance program
Retirement and savings programs
Wellness allowance

Visa sponsorship

Not detected in the job text

Keywords

Digital Operations
Program Management
Compliance
Auditing
Billing
Risk Management
Insurance Brokerage
Platform Review
Quality Assurance
Stakeholder Coordination
Technical Support
User Enablement
Process Documentation
Bilingual
Hybrid Work
Financial Reconciliation
Configuration
Training Resources
Incident Triage
Employee-owned

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