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Added 8 mins ago
K&
Product Data Coordinator
Kohl & Frisch Limited
Toronto, ON
- Full-time
We are seeking a detail-oriented and analytical Product Data Coordinator to join our Product Data Services team in Concord, Ontario. In this role, you will play an important part in…
Added 8 mins ago
BJ
Proposals & Pursuits Coordinator
Bennett Jones
Calgary, AB
- Full-time
We are seeking a motivated Coordinator, Proposals & Pursuits to assist our Client & Business Development team in driving proposal excellence, client value and expanding the business. You…
Added 8 mins ago
CC
IT & Technical Support Coordinator
Carlson Construction Group
North Vancouver, BC
- Full-time
…of the largest specialty contractors in British Columbia by Business in Vancouver’s annual rankings, our group of companies includes Brymark Installations Group, Corwest Fabrications,…
Added 8 mins ago
HI
Patient Care Coordinator/LPN
Home Instead
Burnaby, BC
- Full-time
Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team.
Added 8 mins ago
BJ
Proposals & Pursuits Coordinator
Bennett Jones
Vancouver, BC
- Full-time
We are seeking a motivated Coordinator, Proposals & Pursuits to assist our Client & Business Development team in driving proposal excellence, client value and expanding the business. You…
Added 24 mins ago
CH
Scheduling Coordinator – Edmonton (Full-Time)
CBI Home Health
Edmonton, AB
- Full-time
Paid orientation, training and development with opportunities to grow your career.
Added 24 mins ago
CH
Scheduling Coordinator – Hamilton (Full-Time)
CBI Home Health
Hamilton, ON
- Full-time
Scheduling Coordinator - Care Access Representative - Hamilton (Full-Time)
Added 38 mins ago
EC
Training & Events Coordinator
ECO Canada
Calgary, AB
- Full-time
Assist with the development of content for training, webinars, and events as needed.
Added 38 mins ago
A
Project Coordinator
Ambient
Coquitlam, BC
- Full-time
…entrepreneurial at its core - we empower our people to think like business owners, act with urgency, and build lasting relationships. Guided by our values, we stand by every project from…
Added 38 mins ago
BH
Property Coordinator 1 - Indigenous Land Services
BC Hydro
Vancouver, BC
- $63,200 to $68,600 CAD / year
- Full-time
…interests. Drafts non-standard clauses for review by Property Coordinator 2’s and/or Legal Services. Checks executed documents for completion and accuracy prior to registration. Compiles…
Added 38 mins ago
CH
Scheduling Coordinator – Hamilton (Full-Time)
CBI Home Health
Hamilton, ON
- Full-time
Scheduling Coordinator - Care Access Representative - Hamilton (Full-Time)
Added 38 mins ago
SH
Clinical Practice Coach
SE Health
Oshawa, ON
- Full-time
…local University programs as the nursing student placement coordinator or designate for the business line, and quality improvement. This clinical and professional practice leadership role…
Added 53 mins ago
PM
Coordinator, Sales Initiatives & Development
Picton Mahoney Asset Management
Toronto, ON
- Contract
…stakeholders and following through on important details. The Coordinator will help create consistency across Sales programs and processes, enabling Sales leaders and professionals to remain…
Added 1 hour ago
D
Delivery coordinator, Project management
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
…analysis and understanding of the organization and line of business. Coordination is critical, so you frequently interact with stakeholders working in many other fields. Interpersonal savvy…
Added 1 hour ago
Talent Acquisition Enhancement Coordinator
Government of Alberta
AB
Job Title: Talent Acquisition Enhancement Coordinator
Added 1 hour ago
MM
Coordinator, Facilities Planning Projects
MSC Mediterranean Shipping Company
Montreal, QC
- Full-time
The core mandate of the Coordinator, Facilities Planning Projects is to advance projects with discipline and provide clear visibility into priorities, commitments, risks, required decisions…
Added 1 hour ago
AC
Administrator Support
Aston Carter
Toronto, ON · East York, ON
- $40 to $50 CAD / hour
- Contract
Serve as the primary point of contact for specific smaller projects with corporate Business Development teams, facilitating information flow and status updates.
Added 1 hour ago
SP
Purchasing Coordinator - Bilingual
Superior Propane
Calgary, AB
- Full-time
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Added 1 hour ago
O
Billing Coordinator
OpenText
Waterloo, ON
- Full-time
Reporting to the Billing Operations Manager, the Billing Coordinator plays an integral role in ensuring billing accuracy and timeliness across our global order-to-cash process. You will…
Added 1 hour ago
TJ
Marketing Coordinator
Tourism Jasper
AB · Jasper, Alberta
- Full-time
Reporting to the Media Relations Manager, the Marketing Coordinator provides support to Tourism Jasper's Marketing team. The Marketing Coordinator supports cross-functional marketing…
Added 1 hour ago
MF
Marketing Coordinator / Senior Marketing Coordinator (TOMK-01)
MEA Forensic Engineers & Scientists
Toronto, ON
- $65,000 to $85,000 CAD / year
- Full-time
2 to 5 years of marketing, business development or event experience for the coordinator level; 5+ years for the Senior Coordinator level.
Added 2 hours ago
Talent Acquisition & HR Coordinator
Destination Canada
Vancouver, BC
We're looking for a Talent Acquisition & HR Coordinator to join our HR team at Destination Canada!
Added 2 hours ago
B-
Fuel Coordinator
B2Gold - Nunavut
NU · Nunavut, Canada
- Full-time
…in Canada, Mali, Namibia and the Philippines, and numerous development and exploration projects in various…
Added 2 hours ago
ML
Occupational Health Coordinator / Nurse
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
The Occupational Health Coordinator/Nurse works closely with Managers, Supervisors and individual employees to promote occupational health, safety and environmental compliance in the plant.…
Added 2 hours ago
ML
MRO Coordinator
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
Reporting to the MRO supervisor the MRO Coordinator maintains the inventory management and warehousing long-term strategies based on the consequences of equipment failure and the business’…

BFL CANADA

Coordinator, Digital Operations & Program Management

Montreal, QC, H3A 1G1, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Coordinator, Digital Operations & Program Management to join our team in our Montreal office!

The Coordinator, Digital Operations & Program Management contributes to the quality, reliability, and effective delivery of Digital operations, platforms, and programs.

Working closely with the Director, Operations and Program Management, the role provides coordination capacity across four distinct areas: platform review and compliance; billing and operational administration; program documentation and broker resources; and Québec user enablement.

The role collaborates with Program Management, Compliance, Finance, Configuration, Programming, and business stakeholders, engaging each function according to the specific accountability being coordinated.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Coordinator, Digital Operations & Program Management

Key Responsibilities

Platform Review, Compliance & Quality

Conduct structured reviews and audits of Digital platforms against established compliance, communications, branding, bilingual, and usability criteria.
Track review findings, approvals, and remediation to maintain a clear audit trail.
Maintain the review framework, criteria, and quality standards used to evaluate Digital platforms.

Operational Support & National Program Administration

Oversee the end-to-end administration of designated national programs or products, including billing, reconciliation, and coordination with key stakeholders.
Coordinate with Program Management, Finance, and other stakeholders to ensure requirements, records, transactions, and follow-ups are effectively managed.
Provide backup capacity for broader Digital billing and operational needs, as required, and contribute to related process improvements.

Program Documentation, Client Materials & Training Resources

Prepare a range of documents and materials to meet team and program needs.
Develop professional materials for broker clients, including presentations, process flows, applications, and other program documentation.
Document program processes and maintain training and reference materials that broker teams can use to understand their programs, updating them at renewal based on information provided by Program Management.

Platform Support & Enablement

Provide initial technical and platform assistance to users and clarify how to use available Digital tools and features.
Triage user-reported incidents, capture the information needed for diagnosis, and escalate technical matters to the appropriate team.
Develop and maintain bilingual FAQs, troubleshooting guidance, online help content, and user instructions focused on self-service.
Analyze recurring user questions and incidents to identify opportunities to improve adoption, guidance, and the overall user experience.

Role Evolution & Flexibility

The responsibilities outlined above represent the primary focus areas of the role and provide direction regarding its expected contribution within Digital Programs and Digital Operations.

As business priorities, program requirements, operational needs, and organizational objectives evolve, specific responsibilities and activities may be adjusted over time in collaboration with the employee and manager. The role is expected to contribute flexibly across Digital Programs and Digital Operations while remaining aligned with the overall objectives of the position.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: www.bflcanada.ca

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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More about this job

Responsibilities

The coordinator manages digital platform compliance, billing administration, and program documentation to ensure effective delivery of digital operations. They also provide technical support to users and collaborate with various internal stakeholders to improve program processes.

Requirements

The role requires strong coordination skills to manage platform audits, billing, and user enablement across multiple digital programs. Candidates should be capable of developing professional documentation and providing technical assistance to broker clients.

Skills

Program management
Digital operations
Compliance auditing
Billing administration
Technical support
Documentation
Stakeholder management
Process improvement
User enablement
Quality assurance
Bilingual communication
Data reconciliation
Troubleshooting
Training material development

Benefits

Medical coverage
Dental coverage
Telemedicine
Employee and family assistance program
Retirement and savings programs
Wellness allowance

Visa sponsorship

Not detected in the job text

Keywords

Digital Operations
Program Management
Compliance
Auditing
Billing
Risk Management
Insurance Brokerage
Platform Review
Quality Assurance
Stakeholder Coordination
Technical Support
User Enablement
Process Documentation
Bilingual
Hybrid Work
Financial Reconciliation
Configuration
Training Resources
Incident Triage
Employee-owned

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