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Added 14 mins ago
Health Care Aide - Casual
Optima Living
Medicine Hat, AB
Guided by our North Star, Let us welcome you home™, we are committed to People, Place, and Community. With a resident-first philosophy and a focus on innovation, we are redefining aging…
Added 14 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Burlington, ON
…love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a career-minded individual who is focused on growing their…
Added 14 mins ago
PC
Guest Experience Supervisor
Pursuit Collection
Banff, AB
- Full-time
Coordinate daily Guest Experience operations to ensure smooth service delivery and effective on-the-spot problem solving.
Added 14 mins ago
Operations Manager, School of Skilled Trades and Apprenticeship
Mohawk College
Hamilton, ON
…of reconciliation, equity, diversity, and inclusion in our…
Added 14 mins ago
BP
Page - On-Site
Burlington Public Library
Burlington, ON
- Part-time
Everyone at Burlington Public Library, no matter what your role, works together for the betterment of the people, the community, and the organization we serve.
Added 14 mins ago
BV
ASSISTANT.E GÉRANT.E
Bikini Village
L'étang-du-nord, QC
- Full-time
Being part of a family-owned business committed to the community;
Added 14 mins ago
BV
ASSISTANT.E GÉRANT.E
Bikini Village
Bromont, QC
- Full-time
Being part of a family-owned business committed to the community;
Added 14 mins ago
BV
ASSISTANT.E GÉRANT.E
Bikini Village
Pointe-Claire, QC
- Full-time
Being part of a family-owned business committed to the community;
Added 14 mins ago
SN
Registered Dietician
Squamish Nation
Squamish, BC
- Full-time
Reporting to the Manager of the Kal'númet Primary Care division, the Registered Dietitian is a registered and experienced clinician who is a valued member of our community-based…
Added 14 mins ago
BV
JUNIOR ASSISTANT MANAGER
Bikini Village
London, ON
- Full-time
Being part of a family-owned business committed to the community;
Added 14 mins ago
A
DevSecOps Engineer
Aviso
Vancouver, BC
- $120,000 to $130,000 CAD / year
- Full-time
…to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our…
Added 14 mins ago
HE
Bargaining Representative II
Hospital Employees' Union
Burnaby, BC
- Full-time
Works with members, representatives and at times the community, to develop internal and external organizing campaigns that support collective bargaining.
Added 14 mins ago
ML
Manager, Talent Acquisition
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
As the Manager, Talent Acquisition, you will lead a team of Recruiters supporting Maple Leaf Foods across Manufacturing, Commercial, and Corporate functions. Reporting to the Director,…
Added 14 mins ago
ML
Automation Manager
Maple Leaf Foods Inc
ON · Hannon, ON
- $96,000 to $141,000 CAD / year
- Part-time
Manage Vendors and Suppliers to establish strong collaborative relationships to ensure required service and support contracts are current.
Added 14 mins ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Part-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 14 mins ago
EP
Digital Marketing Lead
Earthscape Play
Elmira, ON
- Full-time
Tracking & Lead Capture: Maintain GA4 and Google Tag Manager so form fills, leads, and campaign results are tracked accurately, and work with Sales to make sure new leads are captured in…
Added 14 mins ago
ML
Manager, HR Services
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
Identify, prioritize, and implement opportunities to enhance HR service delivery through process optimization, AI, automation, and other enabling technologies, including employee and…
Added 14 mins ago
WP
Manager, Safety, Security and Asset Management
Westerner Park
Red Deer, AB
- Full-time
Join Westerner Park, where exciting opportunities, meaningful experiences, and personal growth come together. As a community-focused organization, we take pride in creating memorable…
Added 29 mins ago
FH
Community Health Nurse - Registered Nurse
Fraser Health
Surrey, BC
- Temporary
…of practice and the Mission and Values of Fraser Health, the Community Health Nurse (CHN) - Registered Nurse works independently in the community setting. Works collaboratively and as a…
Added 29 mins ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or…
Added 29 mins ago
FH
Community Health Nurse - Registered Nurse
Fraser Health
Abbotsford, BC
- Full-time
…of practice and the Mission and Values of Fraser Health, the Community Health Nurse (CHN) - Registered Nurse works independently in the community setting. Works collaboratively and as a…
Added 29 mins ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or…
Added 29 mins ago
OL
Food Services Manager
Optima Living
Surrey, BC
- $27.58 to $29.51 CAD / hour
- Full-time
Progressive Intercultural Community Services (PICS) Society is a registered community-based non-profit, multi-service organization that has served the community since 1987. PICS Society…
Added 29 mins ago
UO
Research Assistant-2
University of British Columbia
Vancouver, BC · PHC | BC Centre on Substance Use (BCCSU)
- Full-time
…(BCCSU) and is comprised of a network of research scientists, service providers, policy makers, community leaders, and people with lived experience of substance use disorder. The BCCSU is…
Added 29 mins ago
UO
Research Assistant-2
University of British Columbia
Vancouver, BC · PHC | BC Centre on Substance Use (BCCSU)
- $4,597.8 to $5,469.59 CAD / month
- Full-time
…(BCCSU) and is comprised of a network of research scientists, service providers, policy makers, community leaders, and people with lived experience of substance use disorder. The BCCSU is…

BFL CANADA

Coordinator, Digital Operations & Program Management

Montreal, QC, H3A 1G1, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Coordinator, Digital Operations & Program Management to join our team in our Montreal office!

The Coordinator, Digital Operations & Program Management contributes to the quality, reliability, and effective delivery of Digital operations, platforms, and programs.

Working closely with the Director, Operations and Program Management, the role provides coordination capacity across four distinct areas: platform review and compliance; billing and operational administration; program documentation and broker resources; and Québec user enablement.

The role collaborates with Program Management, Compliance, Finance, Configuration, Programming, and business stakeholders, engaging each function according to the specific accountability being coordinated.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Coordinator, Digital Operations & Program Management

Key Responsibilities

Platform Review, Compliance & Quality

Conduct structured reviews and audits of Digital platforms against established compliance, communications, branding, bilingual, and usability criteria.
Track review findings, approvals, and remediation to maintain a clear audit trail.
Maintain the review framework, criteria, and quality standards used to evaluate Digital platforms.

Operational Support & National Program Administration

Oversee the end-to-end administration of designated national programs or products, including billing, reconciliation, and coordination with key stakeholders.
Coordinate with Program Management, Finance, and other stakeholders to ensure requirements, records, transactions, and follow-ups are effectively managed.
Provide backup capacity for broader Digital billing and operational needs, as required, and contribute to related process improvements.

Program Documentation, Client Materials & Training Resources

Prepare a range of documents and materials to meet team and program needs.
Develop professional materials for broker clients, including presentations, process flows, applications, and other program documentation.
Document program processes and maintain training and reference materials that broker teams can use to understand their programs, updating them at renewal based on information provided by Program Management.

Platform Support & Enablement

Provide initial technical and platform assistance to users and clarify how to use available Digital tools and features.
Triage user-reported incidents, capture the information needed for diagnosis, and escalate technical matters to the appropriate team.
Develop and maintain bilingual FAQs, troubleshooting guidance, online help content, and user instructions focused on self-service.
Analyze recurring user questions and incidents to identify opportunities to improve adoption, guidance, and the overall user experience.

Role Evolution & Flexibility

The responsibilities outlined above represent the primary focus areas of the role and provide direction regarding its expected contribution within Digital Programs and Digital Operations.

As business priorities, program requirements, operational needs, and organizational objectives evolve, specific responsibilities and activities may be adjusted over time in collaboration with the employee and manager. The role is expected to contribute flexibly across Digital Programs and Digital Operations while remaining aligned with the overall objectives of the position.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: www.bflcanada.ca

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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More about this job

Responsibilities

The coordinator manages digital platform compliance, billing administration, and program documentation to ensure effective delivery of digital operations. They also provide technical support to users and collaborate with various internal stakeholders to improve program processes.

Requirements

The role requires strong coordination skills to manage platform audits, billing, and user enablement across multiple digital programs. Candidates should be capable of developing professional documentation and providing technical assistance to broker clients.

Skills

Program management
Digital operations
Compliance auditing
Billing administration
Technical support
Documentation
Stakeholder management
Process improvement
User enablement
Quality assurance
Bilingual communication
Data reconciliation
Troubleshooting
Training material development

Benefits

Medical coverage
Dental coverage
Telemedicine
Employee and family assistance program
Retirement and savings programs
Wellness allowance

Visa sponsorship

Not detected in the job text

Keywords

Digital Operations
Program Management
Compliance
Auditing
Billing
Risk Management
Insurance Brokerage
Platform Review
Quality Assurance
Stakeholder Coordination
Technical Support
User Enablement
Process Documentation
Bilingual
Hybrid Work
Financial Reconciliation
Configuration
Training Resources
Incident Triage
Employee-owned

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