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Added 8 mins ago
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Project Procurement Coordinator
Propak
Airdrie, AB
- Full-time
Added 8 mins ago
Dietary Aide -Repost
Winnipeg Regional Health Authority
MB · Vita, MB
Under the direction of the Site Coordinator or Supervisor ‐ Nutrition and Food Services, Cook 2 or Cook 1, the Dietary Aide is responsible for the completion of assigned tasks in relation…
Added 8 mins ago
Home Care Attendant
Winnipeg Regional Health Authority
Steinbach, MB
Under the direction of the Resource Coordinator - Home Care, the Home Care Attendant (HCA) functions as a member of the Home Care team and is responsible for the provision of personal care…
Added 8 mins ago
Hospital Based Case Coordinator (N3)-Repost
Winnipeg Regional Health Authority
Winnipeg, MB
…mission, vision and values of the WRHA, the Hospital Based Case Coordinator (HBCC) receives referrals and conducts assessments to determine eligibility for Home Care program supports. The…
Added 8 mins ago
NB
Kids & Youth Coordinator
New Brunswick Bible Institute
Parry Sound, ON
- Full-time
Hope Church Parry Sound is seeking a passionate and committed Kids & Youth Coordinator to lead and grow our ministry to children, youth, and families.
Added 8 mins ago
CB
Clinical Operations Manager
CMHA BC
Vancouver, BC
- Full-time
Directly supervise the Administrative Support Coordinator, including workload management, coaching, issue management, and performance management.
Added 8 mins ago
FB
Project Coordinator
Forbes Bros. Group of Companies
Niagara Falls, ON
- Full-time
The Project Coordinator supports projects within the Major Projects division, initially providing planning and project coordination support during ECI, with an expected transition to field…
Added 8 mins ago
FB
Project Coordinator
Forbes Bros. Group of Companies
Brantford, ON
- Full-time
The Project Coordinator supports projects within the Major Projects division, initially providing planning and project coordination support during ECI, with an expected transition to field…
Added 8 mins ago
FB
Project Coordinator
Forbes Bros. Group of Companies
Welland, ON
- Full-time
The Project Coordinator supports projects within the Major Projects division, initially providing planning and project coordination support during ECI, with an expected transition to field…
Added 8 mins ago
FB
Project Coordinator
Forbes Bros. Group of Companies
Hamilton, ON
- Full-time
The Project Coordinator supports projects within the Major Projects division, initially providing planning and project coordination support during ECI, with an expected transition to field…
Added 8 mins ago
AI
Maintenance Control Technician
Air Inuit
Montreal, QC
- Full-time
(Under the supervision of the Maintenance Coordinator)
Added 23 mins ago
Talent Acquisition & HR Coordinator
Destination Canada
Vancouver, BC
We're looking for a Talent Acquisition & HR Coordinator to join our HR team at Destination Canada!
Added 23 mins ago
Program Coordinator
Bayshore
Mississauga, ON
Added 23 mins ago
AP
Freight Coordinator
AMZ Prep
Remote, Canada
- Full-time
- Remote
Added 23 mins ago
FB
Seasonal Tax Services Associate
Farm Business Consultants
Belleville, ON
- Other
A real path forward. Returning associates get first pick of preferred territories, and our Member Care Coordinator and Tax Advisor roles are filled from within wherever we can.
Added 23 mins ago
Quality Coordinator
Pomerleau
Vancouver, BC
Reporting to the Quality Manager, the Quality Coordinator will be an integral part of the project team and be responsible for ensuring overall Quality Control on project sites, and for…
Added 23 mins ago
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Fuel Coordinator
B2Gold - Nunavut
NU · Nunavut, Canada
- Full-time
Added 23 mins ago
ML
Occupational Health Coordinator / Nurse
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
The Occupational Health Coordinator/Nurse works closely with Managers, Supervisors and individual employees to promote occupational health, safety and environmental compliance in the plant.…
Added 23 mins ago
ML
MRO Coordinator
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
Reporting to the MRO supervisor the MRO Coordinator maintains the inventory management and warehousing long-term strategies based on the consequences of equipment failure and the business’…
Added 23 mins ago
ML
FSQA Coordinator (Overnights)
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
As a member of the facility’s FSQA team, the FSQA Coordinator supports the execution of Food Safety and Quality Assurance programs, including environmental monitoring, pre-operational…
Added 23 mins ago
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Office & Operations Coordinator
InfinitDrones
Woodbridge, ON
- Full-time
We are looking for a highly organized, proactive, and dependable Office & Operations Coordinator to oversee the day-to-day administrative and operational activities of our Woodbridge office.
Added 23 mins ago
CW
Business Office Coordinator
Canadian Wealth Inc.
Calgary, AB
- Full-time
We are seeking a motivated, organized, and ambitious Business Administrative Coordinator to join our Calgary team.
Added 23 mins ago
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Technical Field Service Analyst - Contract
Maple Leaf Foods Inc
AB · Edmonton, AB
- Contract
…position also requires occasional coverage for the Procurement Coordinator. The goal of this position is to help drive continuous improvements in animal care, health, and performance…
Added 23 mins ago
OM
Coordinator, Programmatic
Omnicom Media
Toronto, ON
- Full-time
The Coordinator, Programmatic is responsible for the setup, execution, and monitoring of programmatic media campaigns. This role provides critical support to the activation team by ensuring…
Added 38 mins ago
Operations - Dispatcher I
Canada Cartage Group of Companies
Mississauga, ON
Support senior planner and account coordinator requests completing all daily add-ons as required

BFL CANADA

Coordinator, Digital Operations & Program Management

Montreal, QC, H3A 1G1, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Coordinator, Digital Operations & Program Management to join our team in our Montreal office!

The Coordinator, Digital Operations & Program Management contributes to the quality, reliability, and effective delivery of Digital operations, platforms, and programs.

Working closely with the Director, Operations and Program Management, the role provides coordination capacity across four distinct areas: platform review and compliance; billing and operational administration; program documentation and broker resources; and Québec user enablement.

The role collaborates with Program Management, Compliance, Finance, Configuration, Programming, and business stakeholders, engaging each function according to the specific accountability being coordinated.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Coordinator, Digital Operations & Program Management

Key Responsibilities

Platform Review, Compliance & Quality

Conduct structured reviews and audits of Digital platforms against established compliance, communications, branding, bilingual, and usability criteria.
Track review findings, approvals, and remediation to maintain a clear audit trail.
Maintain the review framework, criteria, and quality standards used to evaluate Digital platforms.

Operational Support & National Program Administration

Oversee the end-to-end administration of designated national programs or products, including billing, reconciliation, and coordination with key stakeholders.
Coordinate with Program Management, Finance, and other stakeholders to ensure requirements, records, transactions, and follow-ups are effectively managed.
Provide backup capacity for broader Digital billing and operational needs, as required, and contribute to related process improvements.

Program Documentation, Client Materials & Training Resources

Prepare a range of documents and materials to meet team and program needs.
Develop professional materials for broker clients, including presentations, process flows, applications, and other program documentation.
Document program processes and maintain training and reference materials that broker teams can use to understand their programs, updating them at renewal based on information provided by Program Management.

Platform Support & Enablement

Provide initial technical and platform assistance to users and clarify how to use available Digital tools and features.
Triage user-reported incidents, capture the information needed for diagnosis, and escalate technical matters to the appropriate team.
Develop and maintain bilingual FAQs, troubleshooting guidance, online help content, and user instructions focused on self-service.
Analyze recurring user questions and incidents to identify opportunities to improve adoption, guidance, and the overall user experience.

Role Evolution & Flexibility

The responsibilities outlined above represent the primary focus areas of the role and provide direction regarding its expected contribution within Digital Programs and Digital Operations.

As business priorities, program requirements, operational needs, and organizational objectives evolve, specific responsibilities and activities may be adjusted over time in collaboration with the employee and manager. The role is expected to contribute flexibly across Digital Programs and Digital Operations while remaining aligned with the overall objectives of the position.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: www.bflcanada.ca

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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More about this job

Responsibilities

The coordinator manages digital platform compliance, billing administration, and program documentation to ensure effective delivery of digital operations. They also provide technical support to users and collaborate with various internal stakeholders to improve program processes.

Requirements

The role requires strong coordination skills to manage platform audits, billing, and user enablement across multiple digital programs. Candidates should be capable of developing professional documentation and providing technical assistance to broker clients.

Skills

Program management
Digital operations
Compliance auditing
Billing administration
Technical support
Documentation
Stakeholder management
Process improvement
User enablement
Quality assurance
Bilingual communication
Data reconciliation
Troubleshooting
Training material development

Benefits

Medical coverage
Dental coverage
Telemedicine
Employee and family assistance program
Retirement and savings programs
Wellness allowance

Visa sponsorship

Not detected in the job text

Keywords

Digital Operations
Program Management
Compliance
Auditing
Billing
Risk Management
Insurance Brokerage
Platform Review
Quality Assurance
Stakeholder Coordination
Technical Support
User Enablement
Process Documentation
Bilingual
Hybrid Work
Financial Reconciliation
Configuration
Training Resources
Incident Triage
Employee-owned

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