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Added 10 mins ago
BH
Scheduling Coordinator
Bayshore HealthCare
Halifax, NS
- Full-time
The Scheduling Coordinator plays a crucial role in healthcare settings by ensuring that healthcare providers are scheduled effectively to meet the needs of clients. This involves a variety…
Added 10 mins ago
B&
Mechanical Project Coordinator
Black & McDonald Limited
Ottawa, ON
- $60,000 to $70,000 CAD / year
- Full-time
…that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and…
Added 10 mins ago
BU
Supervisor, Facilities Services & Trades Safety
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Serve as the designated Facilities Management coordinator for assigned maintenance, safety, and service-delivery activities within the Cairns Family Health and Bioscience Research…
Added 10 mins ago
NC
Executive Coordinator (PFT) (NU 39.26)
Norfolk County
ON · Simcoe, Ontario
- Full-time
As the Executive Coordinator, you’ll provide senior-level support to the Chief Administrative Officer and Senior Leadership Team, coordinating key administrative and organizational…
Added 10 mins ago
NC
Executive Coordinator (PFT) (NU 39.26)
Norfolk County
ON · Simcoe, ON
- Full-time
As the Executive Coordinator, you'll provide senior-level support to the Chief Administrative Officer and Senior Leadership Team, coordinating key administrative and organizational…
Added 25 mins ago
Ticketing Services Coordinator
City of Mississauga
Mississauga, ON
Effectively communicate with other on-duty staff, colleagues, management, and clients to ensure all customer service and ticketing needs are being met.
Added 40 mins ago
UO
Affirming Policy Coordinator
University of Manitoba
Winnipeg, MB
- $50,086.4 to $69,833.4 CAD / year
- Full-time
The Affirming Policy Coordinator supports the implementation and administration of the University of Manitoba's Affirming Indigenous Citizenship/Membership (AIC) Policy. This policy is in…
Added 40 mins ago
IT Support Coordinator, Hardware
YMCA of Northeastern Ontario
North Bay, ON
Under the leadership of the Director, Experience & Digital Enablement, the IT Support Coordinator, Hardware is housed in the North Bay Region and provides first-line, hands-on technology…
Added 55 mins ago
MB
Transportation Coordinator, Wednesday-Saturday or Sunday-Wednesday 12:00pm-10pm
Martin Brower
Calgary, AB
- Full-time
The Transportation Coordinator role supports the Transportation department with administrative tasks. He or she supports planning the hourly workforce while nurturing an environment that…
Added 1 hour ago
OT
Sales Coordinator
Olympia Tile+Stone Inc.
Montreal, QC
- Full-time
We are looking for a detail-oriented Sales Coordinator to support our Quebec and Maritimes sales team. This role is ideal for someone who is organized, customer-focused, and comfortable…
Added 1 hour ago
C
Corporate Security Coordinator Co-op
CIBC
Toronto, ON
- Full-time
CIBC’s Insider Risk team is hiring a Coordinator Co-op. In this role, you will join CIBC's Corporate Security Insider Risk Program team and assist the Enhanced Screening team with various…
Added 1 hour ago
PI
Project Coordinator
Pinchin in Canada
Victoria, BC
- Full-time
Assist with staff resourcing and project planning, schedules, document and data management, tracking, and deadlines.
Added 1 hour ago
BC
Coordinator, Digital Operations & Program Management
BFL CANADA
Montreal, QC
- Full-time
We are looking for a Coordinator, Digital Operations & Program Management to join our team in our Montreal office!
Added 1 hour ago
Logistics & Security Field Coordinator (Construction)
PACT
ON · Mississauga, Ontario
The Field Coordinator will serve as a key field-level resource, ensuring that established logistics plans, security procedures, access-control requirements, delivery protocols and…
Added 1 hour ago
S
Health and Safety Coordinator – Alto Project
SYSTRA
Montreal, QC
- Full-time
Reporting to the Health and Safety Manager, the coordinator oversees the implementation and monitoring of SYSTRA’s HSE requirements and ALTO project field investigations. Based along the…
Added 1 hour ago
Administrative Assistant, Commercial Banking - Halifax, NS
Scotiabank
Halifax, NS
Support the Vice President in day-to-day management of his/her schedule by:
Added 1 hour ago
S
BIM Coordinator – ALTO project / Cadence
SYSTRA
Montreal, QC
- $70,000 to $100,000 CAD / year
- Full-time
The Multidisciplinary BIM Coordinator is responsible for coordinating and consolidating discipline-specific BIM models into a federated model for infrastructure, rail, and transportation…
Added 2 hours ago
CI
Human Resources & Health and Safety Coordinator
CCW Inc. architectural millwork casework
Waterloo, ON
- Full-time
We are seeking an organized and detail-oriented Human Resources & Health and Safety Coordinator to support our architectural millwork manufacturing operation. This role is responsible for…
Added 3 hours ago
QM
Executive Coordinator - Governance & Board Support
Quantum Management Services Ltd.
Toronto, ON
- $35 to $38 CAD / hour
- Temporary
Position: Executive Coordinator - Governance & Board Support
Added 3 hours ago
E
Assignment Coordinator
Extendicare
North Bay, ON · ParaMed Admin Office - NE (McIntyre St.)
- Part-time
As an Assignment Coordinator, you will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to…
Added 3 hours ago
Coordonnateur(trice) – Achats indirects et fournisseurs
Recrute Action
QC · Saint-Eustache, Mirabel, Québec
Contribute to the improvement and standardization of processes related to purchasing, vendor management, purchase orders, and invoice follow-up.
Added 3 hours ago
V|
Gestionnaire de projets / Project Manager
Veolia | North America
Montreal, QC
- Full-time
Reporting to the Manager - EPP Project Management for our Mining Market, the Project Manager will be responsible for planning, organizing, supervising and controlling project execution…
Added 3 hours ago
R|
Clinical Research Coordinator - Nurse (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful conduct of clinical research studies. The incumbent will…
Added 3 hours ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the group manager, the clinical research coordinator will be responsible for supporting the successful conduct of clinical research trials in oncology at the Cedars…
Added 3 hours ago
R|
Clinical Research Coordinator - Regulatory Affairs (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
If you wish to include a cover letter, please attach it with your resume in one document. ***

BFL CANADA

Coordinator, Digital Operations & Program Management

Montreal, QC, H3A 1G1, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Coordinator, Digital Operations & Program Management to join our team in our Montreal office!

The Coordinator, Digital Operations & Program Management contributes to the quality, reliability, and effective delivery of Digital operations, platforms, and programs.

Working closely with the Director, Operations and Program Management, the role provides coordination capacity across four distinct areas: platform review and compliance; billing and operational administration; program documentation and broker resources; and Québec user enablement.

The role collaborates with Program Management, Compliance, Finance, Configuration, Programming, and business stakeholders, engaging each function according to the specific accountability being coordinated.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Coordinator, Digital Operations & Program Management

Key Responsibilities

Platform Review, Compliance & Quality

Conduct structured reviews and audits of Digital platforms against established compliance, communications, branding, bilingual, and usability criteria.
Track review findings, approvals, and remediation to maintain a clear audit trail.
Maintain the review framework, criteria, and quality standards used to evaluate Digital platforms.

Operational Support & National Program Administration

Oversee the end-to-end administration of designated national programs or products, including billing, reconciliation, and coordination with key stakeholders.
Coordinate with Program Management, Finance, and other stakeholders to ensure requirements, records, transactions, and follow-ups are effectively managed.
Provide backup capacity for broader Digital billing and operational needs, as required, and contribute to related process improvements.

Program Documentation, Client Materials & Training Resources

Prepare a range of documents and materials to meet team and program needs.
Develop professional materials for broker clients, including presentations, process flows, applications, and other program documentation.
Document program processes and maintain training and reference materials that broker teams can use to understand their programs, updating them at renewal based on information provided by Program Management.

Platform Support & Enablement

Provide initial technical and platform assistance to users and clarify how to use available Digital tools and features.
Triage user-reported incidents, capture the information needed for diagnosis, and escalate technical matters to the appropriate team.
Develop and maintain bilingual FAQs, troubleshooting guidance, online help content, and user instructions focused on self-service.
Analyze recurring user questions and incidents to identify opportunities to improve adoption, guidance, and the overall user experience.

Role Evolution & Flexibility

The responsibilities outlined above represent the primary focus areas of the role and provide direction regarding its expected contribution within Digital Programs and Digital Operations.

As business priorities, program requirements, operational needs, and organizational objectives evolve, specific responsibilities and activities may be adjusted over time in collaboration with the employee and manager. The role is expected to contribute flexibly across Digital Programs and Digital Operations while remaining aligned with the overall objectives of the position.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: www.bflcanada.ca

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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More about this job

Responsibilities

The coordinator manages digital platform compliance, billing administration, and program documentation to ensure effective delivery of digital operations. They also provide technical support to users and collaborate with various internal stakeholders to improve program processes.

Requirements

The role requires strong coordination skills to manage platform audits, billing, and user enablement across multiple digital programs. Candidates should be capable of developing professional documentation and providing technical assistance to broker clients.

Skills

Program management
Digital operations
Compliance auditing
Billing administration
Technical support
Documentation
Stakeholder management
Process improvement
User enablement
Quality assurance
Bilingual communication
Data reconciliation
Troubleshooting
Training material development

Benefits

Medical coverage
Dental coverage
Telemedicine
Employee and family assistance program
Retirement and savings programs
Wellness allowance

Visa sponsorship

Not detected in the job text

Keywords

Digital Operations
Program Management
Compliance
Auditing
Billing
Risk Management
Insurance Brokerage
Platform Review
Quality Assurance
Stakeholder Coordination
Technical Support
User Enablement
Process Documentation
Bilingual
Hybrid Work
Financial Reconciliation
Configuration
Training Resources
Incident Triage
Employee-owned

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