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Added 7 mins ago
OV
Relief Coordinator, Food Services - Part Time - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
- Part-time
Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and…
Added 7 mins ago
JM
Summer Students-4
Johns Manville
Innisfail, AB
- Part-time
…the Utility Group. This position reports to the Utility Group Coordinator. The job term is expected to be from May to the end of August, as such it would be ideally suited to a College or…
Added 7 mins ago
BH
Scheduling Coordinator
Bayshore HealthCare
Halifax, NS
- Full-time
The Scheduling Coordinator plays a crucial role in healthcare settings by ensuring that healthcare providers are scheduled effectively to meet the needs of clients. This involves a variety…
Added 7 mins ago
AS
ASD-E Behaviour Intervention Mentor 10-month - Jordan's Principle (TERM)
Anglophone School District
Sackville, NB
- Full-time
When you join ASD-E, you will be connected to a network of caring, enthusiastic, ambitious professionals, focused on providing a positive and innovative learning and working environment.
Added 7 mins ago
BU
Supervisor, Facilities Services & Trades Safety
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Serve as the designated Facilities Management coordinator for assigned maintenance, safety, and service-delivery activities within the Cairns Family Health and Bioscience Research…
Added 7 mins ago
AL
Branch Care Coordinator
Air Liquide
Edmonton, AB
- Full-time
R10103693 Branch Care Coordinator (Open)


Added 7 mins ago
Project Supervisor (Homelessness Reduction) - 16 Month
County of Wellington
ON · Guelph, ON
Added 7 mins ago
GC
Junior Administrative Coordinator
Gunnebo Canada
Burnaby, BC
- Full-time
We are looking for an organized, customer-focused Junior Administrative Coordinator to join our Vancouver team.
Added 7 mins ago
NC
Executive Coordinator (PFT) (NU 39.26)
Norfolk County
ON · Simcoe, Ontario
- Full-time
As the Executive Coordinator, you’ll provide senior-level support to the Chief Administrative Officer and Senior Leadership Team, coordinating key administrative and organizational…
Added 7 mins ago
TT
Coordonnateur/Coordonnatrice, Temps plein, Winners Place Laurier
The TJX Companies, Inc.
Quebec, QC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 7 mins ago
D
Team Lead
Dynacare
Winnipeg, MB
- Contract
As a Lead Coordinator, you will be responsible for ensuring the efficient operation and functionality of the operations in conjunction with the Manager, all in keeping with Dynacare’s…
Added 7 mins ago
Project Coordinator
Sonepar
Winnipeg, MB
The Project Coordinator is responsible for directing, organizing, and controlling project activities, under the direction of the Branch Manager. The Project Coordinator provides support to…
Added 7 mins ago
GO
Victim and Witness Services Coordinator
Government of Saskatchewan
La Ronge, SK
- Full-time
Guides and coaches an employee that results in a team that can meet its goals and objectives while maintaining a healthy and safe work environment that is free of discrimination; and
Added 7 mins ago
HF
Physician Affairs Coordinator
Hamilton Family Health Team
Hamilton, ON
- $67,400 to $77,000.88 CAD / year
- Full-time
We are looking for a Physician Affairs Coordinator to join our small, collaborative team, helping strengthen relationships, support physician leadership and advance the work of team-based…
Added 8 mins ago
NC
Executive Coordinator (PFT) (NU 39.26)
Norfolk County
ON · Simcoe, ON
- Full-time
As the Executive Coordinator, you'll provide senior-level support to the Chief Administrative Officer and Senior Leadership Team, coordinating key administrative and organizational…
Added 22 mins ago
PG
Coordinator, MarTech & Data Intelligence
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
…opportunities for career growth by fostering a diverse work environment that respects and supports individual contributions and…
Added 22 mins ago
Ticketing Services Coordinator
City of Mississauga
Mississauga, ON
Adopt values that are inclusive and contribute to a collaborative environment, including emphasizing teamwork and mutual respect.
Added 22 mins ago
Committee of Adjustment Coordinator
City of Mississauga
Mississauga, ON
Added 22 mins ago
UH
Clinical Coordinator
University Health Network
Toronto, ON
- Full-time
As an integral member of the Wallace McCain Centre, the Clinical Coordinator supports the clinical operations, coordination and ongoing development of the program. The role is responsible…
Added 22 mins ago
K
Media Planning Coordinator
Klick
Toronto, ON
- Full-time
The Media Planning Coordinator supports the development and execution of digital media plans that help life sciences brands connect with healthcare audiences. Working closely with Planning,…
Added 37 mins ago
SA
Substitute Teacher for French Immersion
St Albert Public School Division
St. Albert, AB
- Full-time
…compassion. We are committed to fostering an inclusive educational environment where we value, respect, and empower others, meet learners where they are, and ensure every student is known…
Added 37 mins ago
CL
Client Care Coordinator - Six-Month Temporary Assignment
Classic LifeCare
Prince George, BC
- $23 CAD / hour
- Temporary
…Accreditation Canada accreditation. We're welcoming a Client Care Coordinator to our Prince George team for a six-month temporary assignment covering maternity leave. If you enjoy…
Added 37 mins ago
UO
Affirming Policy Coordinator
University of Manitoba
Winnipeg, MB
- $50,086.4 to $69,833.4 CAD / year
- Full-time
Working in a high-volume and confidential environment, the Coordinator is responsible for reviewing and validating citizenship and membership documentation, interpreting policy…
Added 37 mins ago
Finance - Accounts Payable/Payroll Coordinator
Salit Steel
Burlington, ON
A values-driven, team-oriented environment – we are like a family
Added 37 mins ago
Safety Coordinator
Price Industries Limited
Winnipeg, MB
…thrive on new challenges, and working in a friendly, team-driven environment, you should consider the following…

BFL CANADA

Coordinator, Digital Operations & Program Management

Montreal, QC, H3A 1G1, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Coordinator, Digital Operations & Program Management to join our team in our Montreal office!

The Coordinator, Digital Operations & Program Management contributes to the quality, reliability, and effective delivery of Digital operations, platforms, and programs.

Working closely with the Director, Operations and Program Management, the role provides coordination capacity across four distinct areas: platform review and compliance; billing and operational administration; program documentation and broker resources; and Québec user enablement.

The role collaborates with Program Management, Compliance, Finance, Configuration, Programming, and business stakeholders, engaging each function according to the specific accountability being coordinated.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Coordinator, Digital Operations & Program Management

Key Responsibilities

Platform Review, Compliance & Quality

Conduct structured reviews and audits of Digital platforms against established compliance, communications, branding, bilingual, and usability criteria.
Track review findings, approvals, and remediation to maintain a clear audit trail.
Maintain the review framework, criteria, and quality standards used to evaluate Digital platforms.

Operational Support & National Program Administration

Oversee the end-to-end administration of designated national programs or products, including billing, reconciliation, and coordination with key stakeholders.
Coordinate with Program Management, Finance, and other stakeholders to ensure requirements, records, transactions, and follow-ups are effectively managed.
Provide backup capacity for broader Digital billing and operational needs, as required, and contribute to related process improvements.

Program Documentation, Client Materials & Training Resources

Prepare a range of documents and materials to meet team and program needs.
Develop professional materials for broker clients, including presentations, process flows, applications, and other program documentation.
Document program processes and maintain training and reference materials that broker teams can use to understand their programs, updating them at renewal based on information provided by Program Management.

Platform Support & Enablement

Provide initial technical and platform assistance to users and clarify how to use available Digital tools and features.
Triage user-reported incidents, capture the information needed for diagnosis, and escalate technical matters to the appropriate team.
Develop and maintain bilingual FAQs, troubleshooting guidance, online help content, and user instructions focused on self-service.
Analyze recurring user questions and incidents to identify opportunities to improve adoption, guidance, and the overall user experience.

Role Evolution & Flexibility

The responsibilities outlined above represent the primary focus areas of the role and provide direction regarding its expected contribution within Digital Programs and Digital Operations.

As business priorities, program requirements, operational needs, and organizational objectives evolve, specific responsibilities and activities may be adjusted over time in collaboration with the employee and manager. The role is expected to contribute flexibly across Digital Programs and Digital Operations while remaining aligned with the overall objectives of the position.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: www.bflcanada.ca

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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More about this job

Responsibilities

The coordinator manages digital platform compliance, billing administration, and program documentation to ensure effective delivery of digital operations. They also provide technical support to users and collaborate with various internal stakeholders to improve program processes.

Requirements

The role requires strong coordination skills to manage platform audits, billing, and user enablement across multiple digital programs. Candidates should be capable of developing professional documentation and providing technical assistance to broker clients.

Skills

Program management
Digital operations
Compliance auditing
Billing administration
Technical support
Documentation
Stakeholder management
Process improvement
User enablement
Quality assurance
Bilingual communication
Data reconciliation
Troubleshooting
Training material development

Benefits

Medical coverage
Dental coverage
Telemedicine
Employee and family assistance program
Retirement and savings programs
Wellness allowance

Visa sponsorship

Not detected in the job text

Keywords

Digital Operations
Program Management
Compliance
Auditing
Billing
Risk Management
Insurance Brokerage
Platform Review
Quality Assurance
Stakeholder Coordination
Technical Support
User Enablement
Process Documentation
Bilingual
Hybrid Work
Financial Reconciliation
Configuration
Training Resources
Incident Triage
Employee-owned

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