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Added 17 mins ago
RO
Farm Operations Manager – Harvest & Crop Handling
Rubicon Organics™
Delta, BC
- $90,000 to $92,000 CAD / year
- Full-time
This role will be based out of our Pacifica facility in Delta, BC, and will report to the Director, Operations.
Added 17 mins ago
MD
Chief of Operations - Core Operations Director
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Minnesota Management and Budget (MMB) is seeking a Chief of Operations to provide executive leadership for the agency’s internal operations and serve as a key advisor to the Commissioner…
Added 17 mins ago
MD
Administrative Services Program Director - State Prog Admin Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Administrative Services Program Director - State Prog Admin Manager
Added 17 mins ago
MD
Assistant Director, Special Compensation Fund/State Program Administrator Manager Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Assistant Director, Special Compensation Fund
Added 48 mins ago
IH
Administrative Assistant | P3 Contract Management
Interior Health Authority
Kelowna, BC
- Contract
…is processed for management as it pertains to client care, operations, personnel, labour relations, finance, and public affairs; and supporting the Director in setting the positive,…
Added 48 mins ago
IH
Administrative Assistant | Business Solutions and Data & Analytics
Interior Health Authority
Kelowna, BC
- Full-time
…is processed for management as it pertains to client care, operations, personnel, labour relations, finance, and public affairs; and supporting the Director in setting the positive,…
Added 48 mins ago
IH
Regional Practice Leader | Allied Health
Interior Health Authority
Kelowna, BC
- Full-time
Advises the Director of significant issues arising that may adversely affect professional practice, operations, or the reputation of the organization.
Added 48 mins ago
IH
Manager | Information Privacy
Interior Health Authority
Kelowna, BC
- Full-time
…professional development, and reviewing progress with the Corporate Director to ensure that goals are achieved within established…
Added 1 hour ago
TS
Executive Director
THRIVE Social Services Society
Victoria, BC
- Full-time
The Executive Director will be skilled in building high-performing teams, managing organizational growth, and supporting staff through effective leadership, coaching, performance…
Added 1 hour ago
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Directeur principal, Exploitation du commerce de détail – Québec
MEC
Montreal, QC
- Full-time
…owning and accelerating MEC’s Québec retail business. As Senior Director, Retail – Québec, you operate as the regional business leader, accountable for performance across all stores and…
Added 1 hour ago
SL
Brand Governance & Marketing Operations Specialist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
As a Specialist in Brand Governance and Marketing Operations, you will be responsible for upholding strong governance practices in our material review process and assisting with various…
Added 1 hour ago
TT
Energy Services Project Developer
trane technologies
Calgary, AB · AB · Burnaby, BC · ON · Markham, Ontario · Edmonton, Alberta
- Full-time
…energy solutions. The Sr. Project Developer will support the growth of Trane’s capabilities in acquiring and executing energy-savings-driven complex contracting projects. As a Sr. Project…
Added 1 hour ago
WI
Housekeeping Leader - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
…Senior Management Team. The Housekeeping Leader along with the Director and other Housekeeping Leaders will be responsible for ensuring that the Wickaninnish Inn standards of service are…
Added 1 hour ago
FS
Director, Transformation & Regulatory Modernization
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
At FSRA, we invest in the personal and professional growth of our team. We offer a competitive compensation package that includes an employer-matched defined benefit pension plan, and a…
Added 2 hours ago
FS
Director, Fraud Supervision
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
At FSRA, we invest in the personal and professional growth of our team. We offer a competitive compensation package that includes an employer-matched defined benefit pension plan, and a…
Added 2 hours ago
TU
Development Coordinator, Corporate & Foundation Relations
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
Operations | Corporate and Foundation Relations | Development | Development & Alumni Engagement
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 2 hours ago
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Product Manager, Services - CABHI
Baycrest
Toronto, ON
- Internship
Reporting to the Director, Programs and Strategy, the Product Manager, Services is responsible for coordinating the development, delivery, evaluation, and continuous improvement of CABHI’s…
Added 2 hours ago
A
Director of Knowledge Management - NAMER
Ashby
Canada
- Full-time
That’s why we’re hiring our first Director of Knowledge Management. You’ll lead a team of Knowledge Managers and expand the team into new areas, including Digital Support experience and…
Added 2 hours ago
C
Director, Product Marketing
Corinex
Vancouver, BC
- Full-time
Corinex is one of the fastest-growing companies in clean technology, ranking in Deloitte’s Technology Fast 50 list for two consecutive years at 1,303% growth over the last 3 years.
Added 2 hours ago
SH
Clinical Practice Coach
SE Health
Oshawa, ON
- Full-time
The Clinical Practice Coach reports to the Clinical Director or Regional Director at the Service Delivery Centre (SDC). As Clinical Practice Coach, you will provide clinical practice…
Added 2 hours ago
CT
Director, Product Marketing
Corinex Technologies Corp.
Vancouver, BC
- Full-time
Corinex is one of the fastest-growing companies in clean technology, ranking in Deloitte’s Technology Fast 50 list for two consecutive years at 1,303% growth over the last 3 years.
Added 3 hours ago
Controller
Clark Wilson
Vancouver, BC
Clark Wilson is seeking a Controller to join our busy Accounting team. Working closely with and reporting to the Director of Finance, the successful candidate will take on responsibility…
Added 3 hours ago
Area Manager
Lammle's Western Wear
Calgary, AB
Partner with the Director of Operations and People to identify opportunities for improvement and growth.
Added 3 hours ago
NI
Child Care Manager
North Island Métis
Campbell River, BC
- Full-time
Reporting to the Executive Director, the Child Care Manager will be involved in the centre from its early development, helping to establish the programming, operations, relationships, and…

BFL CANADA

Coordinator, Digital Operations & Program Management

Montreal, QC, H3A 1G1, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Coordinator, Digital Operations & Program Management to join our team in our Montreal office!

The Coordinator, Digital Operations & Program Management contributes to the quality, reliability, and effective delivery of Digital operations, platforms, and programs.

Working closely with the Director, Operations and Program Management, the role provides coordination capacity across four distinct areas: platform review and compliance; billing and operational administration; program documentation and broker resources; and Québec user enablement.

The role collaborates with Program Management, Compliance, Finance, Configuration, Programming, and business stakeholders, engaging each function according to the specific accountability being coordinated.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Coordinator, Digital Operations & Program Management

Key Responsibilities

Platform Review, Compliance & Quality

Conduct structured reviews and audits of Digital platforms against established compliance, communications, branding, bilingual, and usability criteria.
Track review findings, approvals, and remediation to maintain a clear audit trail.
Maintain the review framework, criteria, and quality standards used to evaluate Digital platforms.

Operational Support & National Program Administration

Oversee the end-to-end administration of designated national programs or products, including billing, reconciliation, and coordination with key stakeholders.
Coordinate with Program Management, Finance, and other stakeholders to ensure requirements, records, transactions, and follow-ups are effectively managed.
Provide backup capacity for broader Digital billing and operational needs, as required, and contribute to related process improvements.

Program Documentation, Client Materials & Training Resources

Prepare a range of documents and materials to meet team and program needs.
Develop professional materials for broker clients, including presentations, process flows, applications, and other program documentation.
Document program processes and maintain training and reference materials that broker teams can use to understand their programs, updating them at renewal based on information provided by Program Management.

Platform Support & Enablement

Provide initial technical and platform assistance to users and clarify how to use available Digital tools and features.
Triage user-reported incidents, capture the information needed for diagnosis, and escalate technical matters to the appropriate team.
Develop and maintain bilingual FAQs, troubleshooting guidance, online help content, and user instructions focused on self-service.
Analyze recurring user questions and incidents to identify opportunities to improve adoption, guidance, and the overall user experience.

Role Evolution & Flexibility

The responsibilities outlined above represent the primary focus areas of the role and provide direction regarding its expected contribution within Digital Programs and Digital Operations.

As business priorities, program requirements, operational needs, and organizational objectives evolve, specific responsibilities and activities may be adjusted over time in collaboration with the employee and manager. The role is expected to contribute flexibly across Digital Programs and Digital Operations while remaining aligned with the overall objectives of the position.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: www.bflcanada.ca

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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More about this job

Responsibilities

The coordinator manages digital platform compliance, billing administration, and program documentation to ensure effective delivery of digital operations. They also provide technical support to users and collaborate with various internal stakeholders to improve program processes.

Requirements

The role requires strong coordination skills to manage platform audits, billing, and user enablement across multiple digital programs. Candidates should be capable of developing professional documentation and providing technical assistance to broker clients.

Skills

Program management
Digital operations
Compliance auditing
Billing administration
Technical support
Documentation
Stakeholder management
Process improvement
User enablement
Quality assurance
Bilingual communication
Data reconciliation
Troubleshooting
Training material development

Benefits

Medical coverage
Dental coverage
Telemedicine
Employee and family assistance program
Retirement and savings programs
Wellness allowance

Visa sponsorship

Not detected in the job text

Keywords

Digital Operations
Program Management
Compliance
Auditing
Billing
Risk Management
Insurance Brokerage
Platform Review
Quality Assurance
Stakeholder Coordination
Technical Support
User Enablement
Process Documentation
Bilingual
Hybrid Work
Financial Reconciliation
Configuration
Training Resources
Incident Triage
Employee-owned

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