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Added 13 mins ago
UO
Affirming Policy Coordinator
University of Manitoba
Winnipeg, MB
- $50,086.4 to $69,833.4 CAD / year
- Full-time
…position reports to the Indigenous Initiatives Implementation Manager which is part of the Associate Vice-President (Indigenous)- Students, Community and Cultural Integration…
Added 13 mins ago
IC
Ecommerce & Marketing Manager
INTERIOR CONCEPT STUDIO
Moncton, NB
- Full-time
Role Description The Ecommerce & Marketing Manager is a full-time, on-site role based in Moncton, NB. This role is responsible for managing and optimizing the boutique’s ecommerce presence,…
Added 13 mins ago
MM
Junior Social Media Manager
Moon Mgmt
Toronto, ON
- Internship
Junior Social Media Manager & Artist Development Intern
Added 13 mins ago
SR
Marketing Manager, Content & Events
Skygauge Robotics
Fredericton, NB
- Full-time
As our Marketing Manager, Content & Events, you will refine the organizational foundation for marketing at Skygauge while remaining closely involved in day-to-day execution. This is a…
Added 13 mins ago
Project Manager, Health Commons Solutions Lab
Sinai Health
Toronto, ON
Sinai Health is looking for an experienced Project Manager, Health Commons Solutions Lab. In this role, you’ll support the design, implementation, and refining of projects that improve care…
Added 13 mins ago
Recreation Assistant - Casual
Optima Living
Vegreville, AB
Reporting to the Recreation Manager, the Recreation Assistant assists in planning and implementing therapeutic programs to meet the social, cognitive, physical, emotional and spiritual…
Added 13 mins ago
Health Care Aide - Casual
Optima Living
Okotoks, AB
In collaboration with the Recreation Manager, assists residents with participation in preferred social and recreational activities and provides one-on-one recreation as needed.
Added 13 mins ago
Human Resources - HR Business Partner
Westerkirk
Toronto, ON
…governance, escalates significant risks and exceptions to the Senior Manager, Human Resources, and remains responsible for coordinating approved actions through…
Added 13 mins ago
Practice Manager (Kelowna, BC)
VetStrategy / Daubigny
Kelowna, BC
We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving…
Added 13 mins ago
FO
Manager, Programs Outreach - Adaptation
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Reporting to the Senior Manager, Client and Funding Services (CFS) – Adaptation, the Manager, CFS - Adaptation provides leadership in the development and implementation of Outreach…
Added 14 mins ago
S
Senior Quality Assurance Engineer
StafinGo
Toronto, ON
- $60 to $75 CAD / hour
- Contract
Location: Ontario, Canada (Hybrid – Up to 3 days onsite, at the Hiring Manager’s discretion)
Added 14 mins ago
HD
Cyber and System Security Specialist
Hamilton-Wentworth District School Board (HWDSB)
Hamilton, ON
- Full-time
Reporting to the Manager, Infrastructure Services, the successful candidate will lead within the operations and security function in the IIT department, providing guidance and recommend…
Added 14 mins ago
D
Program Manager
DCM
Mississauga, ON
- $65,149 to $81,436 CAD / year
- Full-time
DCM is a leading Canadian tech-enabled provider of print and digital solutions that help simplify complex marketing communications and operations workflow. DCM serves over 2,500 clients…
Added 14 mins ago
NS
Service Delivery Manager
N2P Systems
Montreal, QC
- Full-time
We are seeking an experienced Service Delivery Manager to oversee enterprise IT service delivery and Azure Cloud Infrastructure operations. The successful candidate will be responsible for…
Added 14 mins ago
K
Print Production Manager
Klick
Toronto, ON
- Full-time
…best-in-class marketing and advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house…
Added 28 mins ago
DT
Assistant Manager I
Dollar Tree Stores
Edmonton, AB
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 28 mins ago
C
Media Buying / Marketing Representative (French Services) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Part-time
Reporting to the Media Activation Manager and working closely with the Media Buying Specialist, you will provide vital operational support in launching and running our campaigns. In this…
Added 28 mins ago
T
Repair Team Lead
Thales
Mill Bay, BC · Victoria, BC
- Full-time
…plans. The CRTL will also act as the coastal OEM Work Package Manager…
Added 28 mins ago
T
IT Operations Analyst II-Host Operations
TD
Toronto, ON
- Full-time
…variety of monitoring tools: System Automation, IBM personal communications, ServiceNow, Omegamon, Automated Workflow, Control-M, SharePoint, TotalView, and xMatters. Host Operations…
Added 43 mins ago
MA
Website Transformation Digital Communications Specialist
Manpower Alberta
Calgary, AB
- Contract
We are seeking a strategic Digital Communications Specialist to lead the business and content transformation of our corporate website ecosystem. Rather than writing code or configuring…
Added 43 mins ago
BA
Marketing Coordinator, Consumer Shows
Blue Ant Media
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…events. In addition, you will work closely with the Marketing Manager, Show Directors, and our Creative, Data and Communications teams to keep campaigns moving and marketing deliverables on…
Added 43 mins ago
PC
Sales Program Intern
Porsche Cars Canada, Ltd.
Toronto, ON
- $18 to $19 CAD / hour
- Internship
Support Port Manager to process invoices for sales/logistic related expenses
Added 43 mins ago
K
Digital Content Manager
kg&a
Toronto, ON
- $75,000 to $90,000 CAD / year
- Full-time
The Digital Content Manager is responsible for leading the creation, planning, development, and optimization of high-quality digital content across client accounts and campaigns. This role…
Added 43 mins ago
VD
Community Network Manager
Vancouver Division of Family Practice
Vancouver, BC
- Full-time
As a Community Network Manager your focus is the following:
Added 44 mins ago
B
Estate Insurance Associate
BMO
Toronto, ON · FCP
- Full-time
Supports the development of tailored messaging, which may include writing, editing and distributing communications.

BFL CANADA

Coordinator, Digital Operations & Program Management

Montreal, QC, H3A 1G1, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Coordinator, Digital Operations & Program Management to join our team in our Montreal office!

The Coordinator, Digital Operations & Program Management contributes to the quality, reliability, and effective delivery of Digital operations, platforms, and programs.

Working closely with the Director, Operations and Program Management, the role provides coordination capacity across four distinct areas: platform review and compliance; billing and operational administration; program documentation and broker resources; and Québec user enablement.

The role collaborates with Program Management, Compliance, Finance, Configuration, Programming, and business stakeholders, engaging each function according to the specific accountability being coordinated.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Coordinator, Digital Operations & Program Management

Key Responsibilities

Platform Review, Compliance & Quality

Conduct structured reviews and audits of Digital platforms against established compliance, communications, branding, bilingual, and usability criteria.
Track review findings, approvals, and remediation to maintain a clear audit trail.
Maintain the review framework, criteria, and quality standards used to evaluate Digital platforms.

Operational Support & National Program Administration

Oversee the end-to-end administration of designated national programs or products, including billing, reconciliation, and coordination with key stakeholders.
Coordinate with Program Management, Finance, and other stakeholders to ensure requirements, records, transactions, and follow-ups are effectively managed.
Provide backup capacity for broader Digital billing and operational needs, as required, and contribute to related process improvements.

Program Documentation, Client Materials & Training Resources

Prepare a range of documents and materials to meet team and program needs.
Develop professional materials for broker clients, including presentations, process flows, applications, and other program documentation.
Document program processes and maintain training and reference materials that broker teams can use to understand their programs, updating them at renewal based on information provided by Program Management.

Platform Support & Enablement

Provide initial technical and platform assistance to users and clarify how to use available Digital tools and features.
Triage user-reported incidents, capture the information needed for diagnosis, and escalate technical matters to the appropriate team.
Develop and maintain bilingual FAQs, troubleshooting guidance, online help content, and user instructions focused on self-service.
Analyze recurring user questions and incidents to identify opportunities to improve adoption, guidance, and the overall user experience.

Role Evolution & Flexibility

The responsibilities outlined above represent the primary focus areas of the role and provide direction regarding its expected contribution within Digital Programs and Digital Operations.

As business priorities, program requirements, operational needs, and organizational objectives evolve, specific responsibilities and activities may be adjusted over time in collaboration with the employee and manager. The role is expected to contribute flexibly across Digital Programs and Digital Operations while remaining aligned with the overall objectives of the position.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: www.bflcanada.ca

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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More about this job

Responsibilities

The coordinator manages digital platform compliance, billing administration, and program documentation to ensure effective delivery of digital operations. They also provide technical support to users and collaborate with various internal stakeholders to improve program processes.

Requirements

The role requires strong coordination skills to manage platform audits, billing, and user enablement across multiple digital programs. Candidates should be capable of developing professional documentation and providing technical assistance to broker clients.

Skills

Program management
Digital operations
Compliance auditing
Billing administration
Technical support
Documentation
Stakeholder management
Process improvement
User enablement
Quality assurance
Bilingual communication
Data reconciliation
Troubleshooting
Training material development

Benefits

Medical coverage
Dental coverage
Telemedicine
Employee and family assistance program
Retirement and savings programs
Wellness allowance

Visa sponsorship

Not detected in the job text

Keywords

Digital Operations
Program Management
Compliance
Auditing
Billing
Risk Management
Insurance Brokerage
Platform Review
Quality Assurance
Stakeholder Coordination
Technical Support
User Enablement
Process Documentation
Bilingual
Hybrid Work
Financial Reconciliation
Configuration
Training Resources
Incident Triage
Employee-owned

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