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Added 14 mins ago
UO
Affirming Policy Coordinator
University of Manitoba
Winnipeg, MB
- $50,086.4 to $69,833.4 CAD / year
- Full-time
…position reports to the Indigenous Initiatives Implementation Manager which is part of the Associate Vice-President (Indigenous)- Students, Community and Cultural Integration…
Added 14 mins ago
Finance - Accounts Payable/Payroll Coordinator
Salit Steel
Burlington, ON
Support the SRI General Manager relating to all Accounting / HR and Administrative functions
Added 14 mins ago
Intermediate Accountant
Corus Entertainment
Toronto, ON
…based in our Toronto head office. Reporting directly to the Finance Manager of Affiliate Revenues, this role is part of a team that supports the Affiliates revenue team and leads our month…
Added 14 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Moncton, NB
Master time manager, you can prioritize your workload, plus you demonstrate confidentiality and discretion
Added 14 mins ago
Practice Manager (Kelowna, BC)
VetStrategy / Daubigny
Kelowna, BC
We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving…
Added 14 mins ago
SD
Store Administrator, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Burnaby, BC
- Part-time
Review timesheets against payroll posting and advise the manager of any discrepancies.
Added 14 mins ago
OP
Major Accounts Manager
ORA Partenaires
London, ON
- Full-time
The Major Accounts Manager is responsible for managing relationships with the company's strategic customers while overseeing activities related to purchasing, invoicing, inventory…
Added 14 mins ago
A
Executive Director, Strategic Partnerships
Altis
Toronto, ON
- $150,000 to $200,000 CAD / year
- Contract
…access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for…
Added 14 mins ago
CL
Transportation Warranty Analyst
Charger Logistics Inc.
Brampton, ON
- Full-time
Provide a daily report to the service manager regarding claims status.
Added 14 mins ago
CL
Senior Accounting Manager
Charger Logistics Inc.
Brampton, ON
- Full-time
We are seeking a detail-oriented and highly organized professional to join our Finance team as a Senior Accounting Manager .
Added 14 mins ago
S
Senior Project Manager
SPECTRAFORCE
Toronto, ON
- Contract
Title: Senior Project Manager, Corporate Card
Added 14 mins ago
DS
Payroll Manager
Delta School District 37, British Columbia
Delta, BC
- Full-time
Reporting to the Director, Employee Services, the Payroll Manager is responsible for overseeing the accurate and timely processing of all payroll functions within the Delta School District.…
Added 14 mins ago
MR
Senior Accountant - Continuing
Maple Ridge - Pitt Meadows School District No.42
Maple Ridge, BC
- Full-time
…our District Education Office. Reporting to the Accounting Manager, the Senior Accountant performs the necessary tasks to ensure the timely completion and distribution of accounting…
Added 14 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Toronto, ON
- Full-time
As a Partner Customer Success Manager (PCSM), you are the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms,…
Added 14 mins ago
ED
Project Manager
EM Dynamics
Toronto, ON · Scarborough, ON
- Full-time
We are hiring a Project Manager to join our Program Management team. Reporting to the Program Manager, the Project Manager will be responsible for the day-to-day execution and coordination…
Added 14 mins ago
TC
General Manager
Taylor Co. Ltd.
Toronto, ON
- Full-time
As General Manager, you will lead a predominantly retail portfolio, set the long-term vision and driving performance that strengthens asset value, customer experience and community impact.…
Added 14 mins ago
CL
Corporate Tax Manager
Charger Logistics Inc.
Brampton, ON
- Full-time
Collaborate with Finance, Accounting, Payroll, Legal, and U.S. tax teams on tax-related matters
Added 14 mins ago
OD
Financial Analyst (School Support) - 1.0 Term Assignment
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Nepean, ON
- Internship
Reporting to the Team Manager - Financial Services, the Financial Analyst is responsible for reporting financial information to the District and the Ministry of Education; providing…
Added 14 mins ago
AS
Regional Manger - Quebec
Airline Services International
Montreal, QC
- Full-time
…airlines in Canada. We are seeking a commercially driven Regional Manager to lead our Quebec business, increase revenue and take ownership of the region’s profit and loss…
Added 29 mins ago
F
Corporate Accountant II
FISPAN
Vancouver, BC
- Full-time
…financial planning, working closely with all members of the Finance team, reporting into the Finance Manager and Head of…
Added 29 mins ago
CM
Senior Financial Analyst
Canadian Mental Health Association
Guelph, ON
- Full-time
…Association Waterloo Wellington (CMHA WW). Working closely with the Finance Manager and Director of Finance, the Senior Financial Analyst will oversee general accounting functions, lead the…
Added 29 mins ago
OS
Economic, Market & Analysis Co-op Student
Ontario Securities Commission
Toronto, ON · CA ON Toronto
- Full-time
Reporting to the Manager, Regulatory Economics, the Economic & Market Analysis Co-op Student will contribute to the analysis of policy issues and market trends by conducting quantitative…
Added 29 mins ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future…
Added 29 mins ago
T
IT Operations Analyst II-Host Operations
TD
Toronto, ON
- Full-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future…
Added 29 mins ago
T
IT Operations Analyst II
TD
Toronto, ON
- Full-time
Generally reports to a Team Manager or Manager

BFL CANADA

Coordinator, Digital Operations & Program Management

Montreal, QC, H3A 1G1, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Coordinator, Digital Operations & Program Management to join our team in our Montreal office!

The Coordinator, Digital Operations & Program Management contributes to the quality, reliability, and effective delivery of Digital operations, platforms, and programs.

Working closely with the Director, Operations and Program Management, the role provides coordination capacity across four distinct areas: platform review and compliance; billing and operational administration; program documentation and broker resources; and Québec user enablement.

The role collaborates with Program Management, Compliance, Finance, Configuration, Programming, and business stakeholders, engaging each function according to the specific accountability being coordinated.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Coordinator, Digital Operations & Program Management

Key Responsibilities

Platform Review, Compliance & Quality

Conduct structured reviews and audits of Digital platforms against established compliance, communications, branding, bilingual, and usability criteria.
Track review findings, approvals, and remediation to maintain a clear audit trail.
Maintain the review framework, criteria, and quality standards used to evaluate Digital platforms.

Operational Support & National Program Administration

Oversee the end-to-end administration of designated national programs or products, including billing, reconciliation, and coordination with key stakeholders.
Coordinate with Program Management, Finance, and other stakeholders to ensure requirements, records, transactions, and follow-ups are effectively managed.
Provide backup capacity for broader Digital billing and operational needs, as required, and contribute to related process improvements.

Program Documentation, Client Materials & Training Resources

Prepare a range of documents and materials to meet team and program needs.
Develop professional materials for broker clients, including presentations, process flows, applications, and other program documentation.
Document program processes and maintain training and reference materials that broker teams can use to understand their programs, updating them at renewal based on information provided by Program Management.

Platform Support & Enablement

Provide initial technical and platform assistance to users and clarify how to use available Digital tools and features.
Triage user-reported incidents, capture the information needed for diagnosis, and escalate technical matters to the appropriate team.
Develop and maintain bilingual FAQs, troubleshooting guidance, online help content, and user instructions focused on self-service.
Analyze recurring user questions and incidents to identify opportunities to improve adoption, guidance, and the overall user experience.

Role Evolution & Flexibility

The responsibilities outlined above represent the primary focus areas of the role and provide direction regarding its expected contribution within Digital Programs and Digital Operations.

As business priorities, program requirements, operational needs, and organizational objectives evolve, specific responsibilities and activities may be adjusted over time in collaboration with the employee and manager. The role is expected to contribute flexibly across Digital Programs and Digital Operations while remaining aligned with the overall objectives of the position.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: www.bflcanada.ca

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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More about this job

Responsibilities

The coordinator manages digital platform compliance, billing administration, and program documentation to ensure effective delivery of digital operations. They also provide technical support to users and collaborate with various internal stakeholders to improve program processes.

Requirements

The role requires strong coordination skills to manage platform audits, billing, and user enablement across multiple digital programs. Candidates should be capable of developing professional documentation and providing technical assistance to broker clients.

Skills

Program management
Digital operations
Compliance auditing
Billing administration
Technical support
Documentation
Stakeholder management
Process improvement
User enablement
Quality assurance
Bilingual communication
Data reconciliation
Troubleshooting
Training material development

Benefits

Medical coverage
Dental coverage
Telemedicine
Employee and family assistance program
Retirement and savings programs
Wellness allowance

Visa sponsorship

Not detected in the job text

Keywords

Digital Operations
Program Management
Compliance
Auditing
Billing
Risk Management
Insurance Brokerage
Platform Review
Quality Assurance
Stakeholder Coordination
Technical Support
User Enablement
Process Documentation
Bilingual
Hybrid Work
Financial Reconciliation
Configuration
Training Resources
Incident Triage
Employee-owned

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