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Added 16 mins ago
SH
Clinical Coordinator AHF - Full Time
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
In collaboration with the Manager, Community Programs, the Clinical Coordinator supports staff education, clinical performance, quality improvement initiatives, accreditation readiness, and…
Added 16 mins ago
TU
Administrative Assistant, HR Students & Facilities
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
The SPPGA’s flagship academic program, the Master of Public Policy and Global Affairs (MPPGA), is a professional global public policy program. The School also provides program management,…
Added 16 mins ago
SC
Community Connector & Community Learning Program Coordinator
Smithers Community Services Association
Smithers, BC
- Full-time
- Temporary
POSITION: Community Connector & Community Learning Program Coordinator
Added 31 mins ago
FH
Registered Nurse, Older Adult - Acute Care for Elders - Burnaby Hospital
Fraser Health
Burnaby, BC
- Full-time
…psychiatry, oncology, outpatient clinics, and an extensive surgery program with anesthesia, orthopedics, general surgery, ENT, ophthalmology, obstetrics and gynecology, urology, and…
Added 31 mins ago
Clinical Operations Manager
Canadian Mental Health Association BC Division
Vancouver, BC
…Mood Clinical Care Network is an innovative new provincial program which aims to provide the right care at the right time to those with mood and/or anxiety disorders. Built on a stepped…
Added 31 mins ago
HC
RAI Coordinator LTC (#2026-NON-HM-327)
Hastings County
Belleville, ON
- Full-time
The County of Hastings is currently accepting applications for a Permanent Full-time RAI Coordinator at Hastings Manor Long-Term Care Home in Belleville, Ontario. This is a non-union…
Added 45 mins ago
Dietary Aide -Repost
Winnipeg Regional Health Authority
MB · Vita, MB
Under the direction of the Site Coordinator or Supervisor ‐ Nutrition and Food Services, Cook 2 or Cook 1, the Dietary Aide is responsible for the completion of assigned tasks in relation…
Added 45 mins ago
Home Care Attendant
Winnipeg Regional Health Authority
Steinbach, MB
Under the direction of the Resource Coordinator - Home Care, the Home Care Attendant (HCA) functions as a member of the Home Care team and is responsible for the provision of personal care…
Added 45 mins ago
Hospital Based Case Coordinator (N3)-Repost
Winnipeg Regional Health Authority
Winnipeg, MB
The Home Care Program provides a broad range of services to assist people to safely remain in a community setting. Under the general supervision of the Manager Health Services and while…
Added 46 mins ago
CB
Clinical Operations Manager
CMHA BC
Vancouver, BC
- Full-time
…Mood Clinical Care Network is an innovative new provincial program which aims to provide the right care at the right time to those with mood and/or anxiety disorders. Built on a stepped…
Added 46 mins ago
AI
Maintenance Control Technician
Air Inuit
Montreal, QC
- Full-time
(Under the supervision of the Maintenance Coordinator)
Added 1 hour ago
Talent Acquisition & HR Coordinator
Destination Canada
Vancouver, BC
We're looking for a Talent Acquisition & HR Coordinator to join our HR team at Destination Canada!
Added 1 hour ago
Program Coordinator
Bayshore
Mississauga, ON
To provide administrative program and billing support to the Direct Care program for all Bayshore contracted and private pharmaceutical products and services. To complete all billing,…
Added 1 hour ago
Quality Coordinator
Pomerleau
Vancouver, BC
Reporting to the Quality Manager, the Quality Coordinator will be an integral part of the project team and be responsible for ensuring overall Quality Control on project sites, and for…
Added 1 hour ago
ML
Occupational Health Coordinator / Nurse
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
The Occupational Health Coordinator/Nurse works closely with Managers, Supervisors and individual employees to promote occupational health, safety and environmental compliance in the plant.…
Added 1 hour ago
ML
MRO Coordinator
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
The MRO Coordinator promotes and maintains a safe working environment through compliance with MLF’s Health and Safety Program. This includes Food Safety and Environmental compliance.
Added 1 hour ago
ML
FSQA Coordinator (Overnights)
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
As a member of the facility’s FSQA team, the FSQA Coordinator supports the execution of Food Safety and Quality Assurance programs, including environmental monitoring, pre-operational…
Added 1 hour ago
Purchasing Coordinator - Bilingual
Superior Plus Propane Talent Acquisition
Calgary, AB · Sainte-Catherine, QC
…accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s…
Added 1 hour ago
CO
Emergency Communications Operator
City of Windsor
Windsor, ON
- Full-time
Reporting to the Emergency Communications Coordinator, this position will use various forms of communication media, and will be expected to answer to, process and organize fire service…
Added 1 hour ago
TG
Part-Time Personal Attendant (Queenston Heights)
Thrive Group Canada
Hamilton, ON
- Part-time
Added 1 hour ago
KC
Logistics Coordinator
Kadant Carmanah
Surrey, BC
- Full-time
We are seeking a motivated, detail-oriented Logistics Coordinator to join our Operations team.
Added 1 hour ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
Candidates teaching in the BScN program must have a minimum BScN degree; a Masters degree in Nursing is preferred.
Added 1 hour ago
KF
Project Coordinator
Korn Ferry
Toronto, ON
- $85,000 to $105,000 CAD / year
- Full-time
Added 1 hour ago
G
Calibration & Maintenance Technician
Gastops
Ottawa, ON
- Full-time
Execution of the Equipment Calibration Program, including:
Added 1 hour ago
Rehabilitation Assistant, Tertiary Adult Rehabilitation Program
Fraser Health
Chilliwack, BC
…care, and reporting significant observations to a nurse or Program…

BFL CANADA

Coordinator, Digital Operations & Program Management

Montreal, QC, H3A 1G1, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Coordinator, Digital Operations & Program Management to join our team in our Montreal office!

The Coordinator, Digital Operations & Program Management contributes to the quality, reliability, and effective delivery of Digital operations, platforms, and programs.

Working closely with the Director, Operations and Program Management, the role provides coordination capacity across four distinct areas: platform review and compliance; billing and operational administration; program documentation and broker resources; and Québec user enablement.

The role collaborates with Program Management, Compliance, Finance, Configuration, Programming, and business stakeholders, engaging each function according to the specific accountability being coordinated.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Coordinator, Digital Operations & Program Management

Key Responsibilities

Platform Review, Compliance & Quality

Conduct structured reviews and audits of Digital platforms against established compliance, communications, branding, bilingual, and usability criteria.
Track review findings, approvals, and remediation to maintain a clear audit trail.
Maintain the review framework, criteria, and quality standards used to evaluate Digital platforms.

Operational Support & National Program Administration

Oversee the end-to-end administration of designated national programs or products, including billing, reconciliation, and coordination with key stakeholders.
Coordinate with Program Management, Finance, and other stakeholders to ensure requirements, records, transactions, and follow-ups are effectively managed.
Provide backup capacity for broader Digital billing and operational needs, as required, and contribute to related process improvements.

Program Documentation, Client Materials & Training Resources

Prepare a range of documents and materials to meet team and program needs.
Develop professional materials for broker clients, including presentations, process flows, applications, and other program documentation.
Document program processes and maintain training and reference materials that broker teams can use to understand their programs, updating them at renewal based on information provided by Program Management.

Platform Support & Enablement

Provide initial technical and platform assistance to users and clarify how to use available Digital tools and features.
Triage user-reported incidents, capture the information needed for diagnosis, and escalate technical matters to the appropriate team.
Develop and maintain bilingual FAQs, troubleshooting guidance, online help content, and user instructions focused on self-service.
Analyze recurring user questions and incidents to identify opportunities to improve adoption, guidance, and the overall user experience.

Role Evolution & Flexibility

The responsibilities outlined above represent the primary focus areas of the role and provide direction regarding its expected contribution within Digital Programs and Digital Operations.

As business priorities, program requirements, operational needs, and organizational objectives evolve, specific responsibilities and activities may be adjusted over time in collaboration with the employee and manager. The role is expected to contribute flexibly across Digital Programs and Digital Operations while remaining aligned with the overall objectives of the position.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: www.bflcanada.ca

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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More about this job

Responsibilities

The coordinator manages digital platform compliance, billing administration, and program documentation to ensure effective delivery of digital operations. They also provide technical support to users and collaborate with various internal stakeholders to improve program processes.

Requirements

The role requires strong coordination skills to manage platform audits, billing, and user enablement across multiple digital programs. Candidates should be capable of developing professional documentation and providing technical assistance to broker clients.

Skills

Program management
Digital operations
Compliance auditing
Billing administration
Technical support
Documentation
Stakeholder management
Process improvement
User enablement
Quality assurance
Bilingual communication
Data reconciliation
Troubleshooting
Training material development

Benefits

Medical coverage
Dental coverage
Telemedicine
Employee and family assistance program
Retirement and savings programs
Wellness allowance

Visa sponsorship

Not detected in the job text

Keywords

Digital Operations
Program Management
Compliance
Auditing
Billing
Risk Management
Insurance Brokerage
Platform Review
Quality Assurance
Stakeholder Coordination
Technical Support
User Enablement
Process Documentation
Bilingual
Hybrid Work
Financial Reconciliation
Configuration
Training Resources
Incident Triage
Employee-owned

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