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Added 1 hour ago
CS
Ticketing Operations Specialist
Calgary Stampeder Football Club
Calgary, AB
- Full-time
…managing event builds, ticket inventory, payment plans, and renewal programs; ensuring functionality of online account tools; generating reports; and assisting with CRM integration and…
Added 1 hour ago
HE
Bargaining Representative II
Hospital Employees' Union
Burnaby, BC
- Full-time
Meets with employer representatives and bargaining committees to negotiate renewal or first collective agreements.
Added 1 hour ago
WP
Manager, Safety, Security and Asset Management
Westerner Park
Red Deer, AB
- Full-time
Westerner Park is seeking an experienced and strategic Manager, Safety, Security and Asset Management to provide organization-wide leadership for health and safety, security, emergency…
Added 1 hour ago
G
Customer Success & Growth Manager (October 30, 2026)
GoFleet
Mississauga, ON
- Full-time
You will own a book of fleet customers: their adoption, their outcomes, their renewal and their growth. You call customers before they call you, recover accounts that are drifting, and find…
Added 1 hour ago
BU
Supervisor, Facilities Services & Trades Safety
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
…infrastructure, compliance, service-continuity, or capital-renewal concerns to the appropriate Manager or…
Added 1 hour ago
Z
Customer Success & Growth Manager
ZenduIT
Mississauga, ON
- Full-time
You will own a book of fleet customers: their adoption, their outcomes, their renewal and their growth. You call customers before they call you, recover accounts that are drifting, and find…
Added 2 hours ago
M
Assembler
MY01
Montreal, QC
- Contract
Added 2 hours ago
M(
Account Manager, Premium Service (1-year contract)
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
Achieve or exceed account renewal targets during annual retention campaigns
Added 2 hours ago
NB
Banking Advisor
National Bank of Canada
Rawdon, QC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 2 hours ago
V
Director, Marketing
veritree
Remote, Canada
- $150,000 to $250,000 CAD / year
- Remote
Partner with Customer Success and Account Management to find co-marketing opportunities that support expansion, renewal, and NRR.
Added 3 hours ago
BC
Coordinator, Digital Operations & Program Management
BFL CANADA
Montreal, QC
- Full-time
…teams can use to understand their programs, updating them at renewal based on information provided by Program…
Added 3 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 3 hours ago
YU
Assistant Dean Evaluation, Quality and Accreditation and Clinical Assistant, Clinical Associate or Clinical Full Professor
York University
Toronto, ON
- $87,000 to $168,750 CAD / year
- Other
…Accreditation with an initial 5 year term, with the possibility of renewal. The role is expected to require 2 to 3 days per week, with flexible scheduling intended to complement active…
Added 3 hours ago
TM
Industry Relations & Business Development Lead
Toronto Metropolitan University
Brampton, ON
- Full-time
…organizations, and key stakeholders. Working closely with the Senior Manager and internal teams, you’ll identify emerging opportunities, understand industry needs, and help shape…
Added 3 hours ago
V
Director, Marketing
veritree
Vancouver, BC
- $150,000 to $250,000 CAD / year
- Full-time
Partner with Customer Success and Account Management to find co-marketing opportunities that support expansion, renewal, and NRR
Added 3 hours ago
C
Account Manager (Spanish Speaker)
CloudTalk
Toronto, ON
- Full-time
Lead the full renewal cycle across your portfolio - forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter. Churn on your accounts…
Added 3 hours ago
CM
Sales Agent
Cayuga Mutual
ON · Niagara, ON
- $50,000 to $80,000 CAD / year
- Full-time
…are available subject to business needs, member coverage, and manager approval. Must attend monthly in-person Sales meetings at the Cayuga Mutual…
Added 3 hours ago
OS
Client Success Manager
OneTEAM Sports Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We’re looking for a Client Success Manager to join our team in the Greater Toronto Area (GTA). The Client Success Manager will manage and grow key client relationships throughout the GTA,…
Added 3 hours ago
LR
Insurance Account Manager
Leap Recruitment Partners
Vaughan, ON
- Full-time
As a Commercial Account Manager, you will play an integral role in the success of the brokerage. From handling daily requests to policy renewals, you’ll focus on building and nurturing…
Added 3 hours ago
CM
Sales Agent
Cayuga Mutual
Brantford, ON
- $50,000 to $80,000 CAD / year
- Full-time
…are available subject to business needs, member coverage, and manager approval. Must attend monthly in-person Sales meetings at the Cayuga Mutual…
Added 4 hours ago
Data Center Asset Management, Specialist
Bell
Regina, SK
…national portfolio of data centers. Reporting to the Senior Asset Manager, this role is responsible for ensuring the complete asset lifecycle management and data reliability, including…
Added 4 hours ago
QP
Community Manager
QuadReal Property Group
Vancouver, BC
- Full-time
The Community Manager is responsible for the overall performance of the property and plays an integral role in the successful operation of a residential property. This includes, but is not…
Added 4 hours ago
CL
General Manager - Off Campus
Campus Living Centres
Guelph, ON
- Full-time
The General Manager oversees all aspects of the community including: management of tenant relations, front desk, office administration, housekeeping, maintenance, finance, human resources,…
Added 4 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 4 hours ago
C
Senior Account Manager
Citylitics
Toronto, ON
- Full-time
Citylitics is hiring a proactive, analytical, and commercially driven Senior Account Manager reporting to the Director of Account Management.

BFL CANADA

Coordinator, Digital Operations & Program Management

Montreal, QC, H3A 1G1, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Coordinator, Digital Operations & Program Management to join our team in our Montreal office!

The Coordinator, Digital Operations & Program Management contributes to the quality, reliability, and effective delivery of Digital operations, platforms, and programs.

Working closely with the Director, Operations and Program Management, the role provides coordination capacity across four distinct areas: platform review and compliance; billing and operational administration; program documentation and broker resources; and Québec user enablement.

The role collaborates with Program Management, Compliance, Finance, Configuration, Programming, and business stakeholders, engaging each function according to the specific accountability being coordinated.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Coordinator, Digital Operations & Program Management

Key Responsibilities

Platform Review, Compliance & Quality

Conduct structured reviews and audits of Digital platforms against established compliance, communications, branding, bilingual, and usability criteria.
Track review findings, approvals, and remediation to maintain a clear audit trail.
Maintain the review framework, criteria, and quality standards used to evaluate Digital platforms.

Operational Support & National Program Administration

Oversee the end-to-end administration of designated national programs or products, including billing, reconciliation, and coordination with key stakeholders.
Coordinate with Program Management, Finance, and other stakeholders to ensure requirements, records, transactions, and follow-ups are effectively managed.
Provide backup capacity for broader Digital billing and operational needs, as required, and contribute to related process improvements.

Program Documentation, Client Materials & Training Resources

Prepare a range of documents and materials to meet team and program needs.
Develop professional materials for broker clients, including presentations, process flows, applications, and other program documentation.
Document program processes and maintain training and reference materials that broker teams can use to understand their programs, updating them at renewal based on information provided by Program Management.

Platform Support & Enablement

Provide initial technical and platform assistance to users and clarify how to use available Digital tools and features.
Triage user-reported incidents, capture the information needed for diagnosis, and escalate technical matters to the appropriate team.
Develop and maintain bilingual FAQs, troubleshooting guidance, online help content, and user instructions focused on self-service.
Analyze recurring user questions and incidents to identify opportunities to improve adoption, guidance, and the overall user experience.

Role Evolution & Flexibility

The responsibilities outlined above represent the primary focus areas of the role and provide direction regarding its expected contribution within Digital Programs and Digital Operations.

As business priorities, program requirements, operational needs, and organizational objectives evolve, specific responsibilities and activities may be adjusted over time in collaboration with the employee and manager. The role is expected to contribute flexibly across Digital Programs and Digital Operations while remaining aligned with the overall objectives of the position.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: www.bflcanada.ca

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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More about this job

Responsibilities

The coordinator manages digital platform compliance, billing administration, and program documentation to ensure effective delivery of digital operations. They also provide technical support to users and collaborate with various internal stakeholders to improve program processes.

Requirements

The role requires strong coordination skills to manage platform audits, billing, and user enablement across multiple digital programs. Candidates should be capable of developing professional documentation and providing technical assistance to broker clients.

Skills

Program management
Digital operations
Compliance auditing
Billing administration
Technical support
Documentation
Stakeholder management
Process improvement
User enablement
Quality assurance
Bilingual communication
Data reconciliation
Troubleshooting
Training material development

Benefits

Medical coverage
Dental coverage
Telemedicine
Employee and family assistance program
Retirement and savings programs
Wellness allowance

Visa sponsorship

Not detected in the job text

Keywords

Digital Operations
Program Management
Compliance
Auditing
Billing
Risk Management
Insurance Brokerage
Platform Review
Quality Assurance
Stakeholder Coordination
Technical Support
User Enablement
Process Documentation
Bilingual
Hybrid Work
Financial Reconciliation
Configuration
Training Resources
Incident Triage
Employee-owned

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