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BFL CANADA

Senior Claims Advisor

Hamilton, ON, L8P 1A2, Canada
Toronto, ON, M5H 3M7, Canada

The expected salary for this role ranges from $90,000 to $128,000. · Full-time

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Job details

Pay: The expected salary for this role ranges from $90,000 to $128,000.
Job type: Full-time
Experience: 7 to 10 years of relevant experience in claims handling.
Posting language: English
Posted: Oct 8, 2026

Original job description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Senior Claims Advisor to join our team in our Toronto or Hamilton office!

As a Senior Claims Advisor, you will directly report to the Vice-President – Claims, Central Region and work closely with lawyers, underwriters and adjusters to conduct analysis of claims and coverage and recommend solutions to coverage issues.

If you are looking for a dynamic work environment, keep reading!

Your day as a Senior Claims Advisor

Conduct analysis of claims and coverage and recommend solutions to coverage issues.
Provide technical expertise to internal and external clients regarding claims coverage.
Negotiate payments and reimbursements with the insurers on the client’s behalf.
Update the client on the status of the claim as required.
Ensure that the Client Executive is up to date on the current claims status of the account.
Enter and maintain current and accurate information in EPIC.
Maintain current and accurate files and documentation for each claim.
Build and maintain excellent working relationships with adjusters, insurers and related trades and suppliers.
Identify any client or system issues that may arise to the appropriate individuals.
Comply with all corporate policies and procedures.
Develop claims management reports and distribute reports to management and/or clients as required.
Develop and distribute claim notification reports identifying major losses, trends or frequency for management and/or clients.
Mentor and support the Claims team with problem files and difficult situations.
Participate in presentations to clients and prospective clients and/or Associations.

Our ideal candidate

7 to 10 years of relevant experience in claims handling.
Strong insurance background and excellent knowledge of coverages.
RIBO Licensed preferred; must be willing to get licensed if not already.
CIP, CRM certification is an asset.
Customer focused and service oriented.
Attention to detail and precise.
Strong analytical, problem solving and communication skills.
Effective time management and organizational skills.
Ability to work well independently and as part of a team.
Good command of the Microsoft Office Suite (Word, Excel, …)
EPIC systems knowledge is an asset.

This posting is for an existing vacancy position.

The expected salary for this role ranges from $90,000 to $128,000. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Our BFL CANADA Toronto office is located in beautiful downtown, in the core of the Financial District. Easily accessible by public transit, our office is close to a plethora of top-notch restaurants, ideal for enjoyable lunches or drinks after work.

Let us stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: bflcanada.ca/

BFL CANADA is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

BFL CANADA does not use any Artificial Intelligence tool or technology to screen, evaluate, or select applicants.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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More about this job

Responsibilities

The Senior Claims Advisor will conduct detailed analysis of claims and coverage while providing technical expertise to internal and external clients. They are also responsible for negotiating settlements, maintaining accurate documentation, and mentoring the claims team.

Requirements

Candidates must have 7 to 10 years of relevant experience in claims handling and a strong background in insurance coverages. Professional certifications such as RIBO, CIP, or CRM are preferred, along with proficiency in Microsoft Office and claims management systems.

Skills

Claims handling
Insurance coverage analysis
Negotiation
Technical expertise
Claims management
Problem solving
Communication skills
Time management
Organizational skills
Microsoft Office Suite
EPIC systems
Mentoring

Benefits

Medical coverage
Dental coverage
Telemedicine
Employee and family assistance program
Retirement and savings programs
Wellness allowance
Hybrid work program

Visa sponsorship

Not detected in the job text

Keywords

Claims Advisor
Insurance
Risk Management
Claims Handling
Coverage Analysis
Negotiation
RIBO
CIP
CRM
EPIC
Microsoft Office
Underwriting
Adjusters
Claims Management
Financial District
Brokerage
Consulting

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