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Added 6 mins ago
C
Chief Pilot
Confidential
Victoria, BC
- $185,000 to $225,000 CAD / year
- Full-time
Manage all initial and recurrent training programs for flight crew, ensuring regulatory compliance, operational effectiveness, and continuous improvement.
Added 6 mins ago
CF
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- Temporary
Reporting to the Program Manager, the Social Worker works collaboratively with patients, physicians, community partners and interdisciplinary team members to connect patients to resources…
Added 6 mins ago
ML
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Kelowna, BC
- $100,000 to $120,000 CAD / year
- Full-time
You'll be joining an entrepreneurial ownership and leadership team that values new ideas, innovation, and continuous improvement.
Added 6 mins ago
NB
Chief Technical Support Analyst End-User IT
National Bank of Canada
Toronto, ON
- Full-time
Strong documentation, process discipline, and continuous improvement mindset
Added 6 mins ago
G
Mechanical Engineer (Project Manager II)
Go2STAFFING
Vaughan, ON
- Full-time
…Greater Toronto Area, is seeking a Mechanical Engineer (Project Manager II) to join its team in…
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SI
Production Scheduler
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- $60,000 to $75,000 CAD / year
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Supporting ERP/MRP system processes and identifying improvement opportunities;
Added 6 mins ago
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Loan Syndication Agency Advisor
National Bank of Canada
Montreal, QC
- Full-time
Develop and promote best practices within Operations – large commercial Banking (OCB), particularly through training, co-development and improvement of procedures
Added 6 mins ago
GR
Project Manager - Architectural Millwork
Goldbeck Recruiting
Squamish, BC
- $100,000 to $130,000 CAD / year
- Full-time
Drive continuous improvement in project management processes, documentation, coordination, and operational efficiency.
Added 6 mins ago
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Winnipeg, MB
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Added 6 mins ago
Senior Integration & BI Developer
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…production stability, operational maturity, incident leadership, and continuous improvement across these platforms and work closely with Solution Architects and Enterprise Architects,…
Added 6 mins ago
Manager, Global Compliance Business Risk Management
Scotiabank
Toronto, ON
Fosters collaborative partnerships with business stakeholders and project teams, cultivating an environment of continuous improvement.
Added 6 mins ago
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Gestionnaire de projets, Réseau des centres moteurs – Project Manager, Engine Center Network
RTX
Longueuil, QC
- Full-time
Added 6 mins ago
RM
Appeals Specialist
Regional Municipality of Peel
Brampton, ON
- Other
…policy support, training and development, planning, evaluation, continuous improvement, document services, and project…
Added 6 mins ago
M
Project Manager, Lakeshore West Construction Management
Metrolinx
Canada
- Full-time
…Design-Build, Progressive Design-Build, Joint Venture, and Construction Manager at Risk delivery models, would be an asset to identify opportunities for continuous improvement, cost…
Added 6 mins ago
E
Administrator/General Manager/Executive Director
Extendicare
Maple, ON · Sherwood Court
- Full-time
Added 6 mins ago
G
Service manager
GoSecure
Saint John, NB · Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
Added 6 mins ago
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Warehouse Supervisor
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Vernon, BC
- Full-time
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Added 6 mins ago
Technology Project Manager
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Winnipeg, MB · London, ON · Toronto, ON
Support continuous improvement by applying lessons learned and promoting best practices
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Senior Manager, Real Estate Operations, Saskatchewan 1
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Added 21 mins ago
W
Maintenance Manager (Manufacturing)
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Calgary, AB
- Other
Relentless obsession with continuous improvement –Always looks for ways to improve effectiveness or efficiency, making recommendation to increase productivity in quality of work; develops…
Added 21 mins ago
MN
Solutions Architect - 6 month contract
Modern Niagara
Hamilton, ON · Vaughan, ON
- Full-time
The Solution Architect leads the design, implementation, and continuous improvement of enterprise business systems that support Finance, Supply Chain, Operations, Manufacturing, and Project…
Added 21 mins ago
KD
Temporary Part-Time HRIS Specialist (5 months)
Karis Disability Services
Waterloo, ON
- Part-time
The HRIS Specialist plays a key role in maintaining the integrity, functionality, and continuous improvement of our Human Resources Information System. Working closely with Human Resources,…
Added 21 mins ago
AC
Project Manager & Org Change Management Specialist
Assiniboine Credit Union
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- Full-time
Reporting to the Manager, Project Management, the PM/OCM Specialist is responsible for leading and supporting Organization Change Management (OCM) activities, along with managing a mix of…
Added 21 mins ago
AG
Geotechnical/Tailings Management Engineer
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BC
- Other
…Demonstrated initiative, adaptability, and a commitment to continuous improvement and operational excellence.• Strong organizational/time management…
Added 21 mins ago
BR
Regional Technical Services Manager
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AB · Calgary, AB
- Full-time
…drive operational excellence, data-driven decision-making, and continuous…

BGIS

Bilingual Facility Services Manager (EN/FR)

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Nov 2, 2026

Original job description

SUMMARY

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives. 

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.

Opportunities for Development:

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles – some include:

On account operational leadership,

Facility Management Office roles to support accounts,

Project Management roles to lead and execute projects,

KEY DUTIES & RESPONSIBILITIES

Safety Ownership and Regulatory Compliance:

Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law.

Facility Management 

Generate and dispatch service request work orders to vendors as per established process.

Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.

Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.

Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).

Run report on open work orders and checks status with the appropriate vendors.

Update WO statuses if verified to be completed or resolved during follow up.

Respond to vendor inquiries regarding workorder related issues.

Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).

Correcting information in the system, addresses, phone numbers.

Adding new vendors and locations to the system.

Finance 

Review vendor quotes for scope and price accuracy

Approve/decline quotes in BGIS system

Financial oversight of work performed for the client

Review and resolve invoice referrals/escalations.

Review and resolve invoicing errors.

Review and approve billing for tech services.

Review and approval of invoices for payment (Oracle).

Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management   

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.

Act as main point of contact for work orders – i.e. technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.

Primary escalation point for taking care of any issues regarding service.

Involvement in specific Emergency workorders may need to be managed from start to end.

Requesting approvals from the client.

Participating and gathering information for QBR’s.

Reporting  

Client reporting needs as required.

Continuous Improvement 

Collaborates with stakeholders and contributes to  efficiency gains   through activities including but not limited to identifying and implementing  best practices; reviewing, refining and/or developing, implementing processes, technologies and sustainable practices, and leveraging self-perform wherever possible.  Implements related enhancements for the assigned region(s)

Quality Compliance 

Execute quality & compliance team activities that support the quality compliance contractual obligations.

Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.

With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant stakeholders to understand and identify process improvement opportunities.

Provide input for planning, development, execution and improvement of compliance-related processes and programs.

Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc.

Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.

Comply with all company policies and procedures and adhere to company standards.

Other duties as assigned.

KNOWLEDGE & SKILLS

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical writing skills.
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for a future vacancy.
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Manage day-to-day facility services, including vendor coordination, work orders, client inquiries, quote and invoice review, and financial oversight. Support regulatory and contractual compliance, reporting, emergency work orders, and continuous improvement in collaboration with internal teams and clients.

Requirements

Requires 3–5 years of relevant facility or vendor management experience, strong organizational, analytical, communication, writing, and problem-solving skills, and the ability to work independently. Candidates should be proficient in Microsoft Excel, PowerPoint, Word, and Power BI, and understand relevant compliance requirements; no license or professional accreditation is required.

Skills

Facility Management
Vendor Management
Work Order Management
Client Service Management
Financial Oversight
Invoice Review
Regulatory Compliance
Quality Compliance
Reporting and Analysis
Process Improvement
Project Planning
Organizational Skills
Technical Writing
Communication
Training and Presentation
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Vendor Management
Work Orders
Service Requests
Vendor Quotes
Invoice Review
Oracle
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Power BI
Regulatory Compliance
Quality Compliance
Health and Safety
Fire Protection
Environmental Requirements
Client Reporting
Quarterly Business Reviews
Financial Oversight
Process Improvement
Best Practices
Sustainable Practices
Emergency Work Orders
Key Performance Indicators
Data Verification
Reporting and Analysis
Technical Writing
Project Planning
Bilingual English and French

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