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Added 2 mins ago
A
Sr. Change Enablement Manager, Headquarters Reimagine
Acosta
Toronto, ON
- Full-time
The Senior Manager, Change Management is responsible for leading holistic change enablement efforts for large scale strategic initiatives. This role designs and executes change strategies…
Added 2 mins ago
SH
Pharmacy Supervisor (Vancouver, On-Site)
Sentrex Health Solutions
Vancouver, BC
- Full-time
Identify, develop and assist with implementation of continuous improvement projects to maximize operational efficiency/quality of service
Added 2 mins ago
SI
HACCP Technician
Saputo Inc.
Calgary, AB · Mississauga, ON · Riverway
- Full-time
Reporting to the HACCP Advisor, the HACCP Technician supports the maintenance, administration, and continuous improvement of the Plant's HACCP Program and associated food safety systems.…
Added 2 mins ago
Software Development Manager, Amazon Fulfillment Technologies (AFT) - Outbound/Flow
Amazon
Toronto, ON
- Foster culture of continuous engineering improvement through mentoring, feedback, and metrics
Added 2 mins ago
Manager, Investigations
Real Estate Council of Ontario
Toronto, ON
The Manager leads a modern, risk-based investigations function that supports RECO's consumer protection mandate through effective regulatory oversight, operational excellence, and…
Added 2 mins ago
T
Manager, Issues Management (Corporate Operational Risk Management) (5660)
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, Issues Management, this role leads the design and continuous improvement of the Enterprise Issues Management program, including its Standards, Procedure,…
Added 2 mins ago
T
Product Owner - Small Business Insurance
TD
Markham, ON · Montreal, QC
- Full-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future…
Added 2 mins ago
PP
Aseptic Manufacturing Training Manager
Pillar5 Pharma Inc.
ON · Ontario, Canada
- $125,000 to $135,000 CAD / year
- Full-time
…collaborative leader who enjoys coaching others and driving continuous improvement, this role offers a chance to make a difference every…
Added 2 mins ago
TU
Team Lead, VFMP Patient Program
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…outstanding community collaboration, commitment to accessibility, continuous improvement and innovative practice in medical education…
Added 17 mins ago
SL
Prospr Advisor - Core
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
…recommendations; and you thrive in a work environment committed to continuous improvement, personal growth, and your professional…
Added 17 mins ago
Produce Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Ayr, ON
The Produce Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 17 mins ago
Intermediate Technology Specialist, IT Service Management
Equitable
Waterloo, ON
…services. You will also play a key role in incident management, continuous improvement initiatives, and the implementation of solutions that improve operational efficiency and service…
Added 17 mins ago
IF
Manager, IT Financial Performance
iA Financial Group (Industrial Alliance)
Quebec, QC
- Full-time
Measure and monitor the quality of cross-functional services provided and implement the necessary corrective actions with a focus on continuous improvement and service excellence.
Added 17 mins ago
FC
Manager, Group Administration
First Canadian Financial Group
Edmonton, AB
- Full-time
Monitor operational metrics and report to senior leadership; use data to identify gaps and drive continuous improvement.
Added 17 mins ago
CO
Part-Time Food Services Supervisor
Christie Ossington Neighbourhood Centre
Toronto, ON
- $65,000 to $68,000 CAD / year
- Part-time
Support evaluation and continuous improvement of meal programs, including incorporating resident feedback.
Added 17 mins ago
RS
Product Owner
Radiant Systems Solutions, Inc
AB · Edmonton, AB
- Contract
Contribute product expertise to Canada’s strategic portfolio and operational planning for continuous improvement work. Strategic projects remain accountable through their assigned sponsor,…
Added 17 mins ago
HP
Director of Finance
Hillside Pines Home for Special Care
Bridgewater, NS
- Full-time
Collaborate with leaders across the organization to support operational planning, financial stewardship, and continuous improvement initiatives.
Added 17 mins ago
TG
Supply Chain Manager
Trillium Guideway Partners
Toronto, ON
- $160,000 to $180,000 CAD / year
- Full-time
Working with the Deputy Procurement Lead, provide feedback to the Procurement Lead on continuous improvement of the procurement process.
Added 17 mins ago
VB
Manager, Revenue and AR
Vaco by Highspring
Toronto, ON · North York, ON
- $110,000 to $125,000 CAD / year
- Full-time
Foster a culture of accountability, collaboration, and continuous improvement.
Added 17 mins ago
FT
Senior Product Manager
Factor Talent
Toronto, ON · Greater Toronto Area, Canada
- $160,000 to $200,000 CAD / year
- Full-time
Added 17 mins ago
EA
Business Development Manager
Ethos Automation Inc
Brantford, ON
- Full-time
…and we foster a culture built on teamwork, accountability, continuous improvement, and a little bit of fun along the…
Added 17 mins ago
KD
Chef de projet – Conseil en données et analytique/Project Manager – Data & Analytics Consulting
KPI Digital Solutions
Montreal, QC
- Other
Project Manager – Data & Analytics Consulting
Added 32 mins ago
B
Maintenance & Reliability Manager
Bimeda
Cambridge, ON
- Full-time
…regulatory compliance, timely execution, appropriate escalation and continuous improvement of calibration…
Added 32 mins ago
FS
Senior Analyst, Quality Assurance Products
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
Working closely with the QA Manager, Product Owners, functional consultants, developers, business stakeholders, and system integration partners, the Senior Analyst helps deliver reliable,…
Added 32 mins ago
FS
Manager, Food & Beverage Products
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
The Manager, Food & Beverage (F&B) Products sits within the Finance function and serves as the bridge between F&B operations, Finance, and Technology. The role partners with F&B operations,…

BGIS

Bilingual Facility Services Manager (EN/FR)

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Nov 2, 2026

Original job description

Summary

JOB DESCRIPTION

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives. 

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.   

Opportunities for Development:   

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles.  Success in the role offers Team Members the opportunity to explore various roles – some include:  

On account operational leadership,  
Facility Management Office roles to support accounts,
Project Management roles to lead and execute projects,

Key Duties & Responsibilities

Safety Ownership and Regulatory Compliance: 

Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated byBGIS Health Safety and Environment Teams and enforced by law.

Facility Management 

Generate and dispatch service request work orders to vendors as per established process.  
Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements. 
Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor. 
Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #). 
Run report on open work orders and checks status with the appropriate vendors. 
Update WO statuses if verified to be completed or resolved during follow up.  
Respond to vendor inquiries regarding workorder related issues. 
Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations). 
Correcting information in the system, addresses, phone numbers. 
Adding new vendors and locations to the system.

Finance 

Review vendor quotes for scope and price accuracy 
Approve/decline quotes in BGIS system 
Financial oversight of work performed for the client 
Review and resolve invoice referrals/escalations. 
Review and resolve invoicing errors. 
Review and approve billing for tech services. 
Review and approval of invoices for payment (Oracle). 
Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management   

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.  
Act as main point of contact for work orders – i.e. technicians that reach out for approvals, questions and issues, vendors that need further information or approvals. 
Primary escalation point for taking care of any issues regarding service. 
Involvement in specific Emergency workorders may need to be managed from start to end. 
Requesting approvals from the client. 
Participating and gathering information for QBR’s.

Reporting  

Client reporting needs as required.

Continuous Improvement 

Collaborates with stakeholders and contributes to  efficiency gains   through activities including but not limited to identifying and implementing  best practices; reviewing, refining and/or developing, implementing processes, technologies and sustainable practices, and leveraging self-perform wherever possible.  Implements related enhancements for the assigned region(s)

Quality Compliance 

Execute quality & compliance team activities that support the quality compliance contractual obligations.  
Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.  
With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant stakeholders to understand and identify process improvement opportunities.  
Provide input for planning, development, execution and improvement of compliance-related processes and programs.  
Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc. 
Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.  
Comply with all company policies and procedures and adhere to company standards.  
Other duties as assigned.

Knowledge & Skills

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical writing skills.
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for a future vacancy.

About The Team

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Manage day-to-day facility services, including vendor coordination, work orders, client inquiries and escalations, quotes, invoices, and service reporting. Support safety, regulatory and contractual compliance, and continuous improvement by coordinating with BGIS teams, clients, vendors, and other stakeholders.

Requirements

Requires 3–5 years of relevant facility or vendor management experience, along with organizational, project planning, analytical, communication, writing, and presentation skills. Candidates should be proficient in Microsoft Excel, PowerPoint, Word, and Power BI, and able to understand complex processes and compliance requirements while working with minimal supervision.

Skills

Facility Management
Vendor Management
Work Order Management
Financial Oversight
Client Service Management
Regulatory Compliance
Quality Compliance
Process Improvement
Data Analysis
Reporting
Project Planning
Technical Writing
Communication
Training and Presentation
Problem-Solving
Microsoft Excel, PowerPoint, Word, and Power BI

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Vendor Management
Work Orders
Service Requests
Vendor Quotes
Invoice Review
Oracle
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Power BI
Data Verification
Reporting
Data Analysis
Client Service Management
Emergency Work Orders
Key Performance Indicators
Safety Compliance
Environmental Compliance
Health and Safety
Fire Protection
Quality Compliance
Regulatory Requirements
Contractual Obligations
Process Improvement
Continuous Improvement
Process Documentation
Compliance Process Capability Studies
Sustainable Practices
Facility Services

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