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Added 4 mins ago
IC
VP, Operations and Deployment
Ivy Charging Network
Toronto, ON
- Full-time
…successful candidate will move Ivy from managing individual projects to managing repeatable programs at…
Added 4 mins ago
WS
Gestionnaire, Distribution en vrac et services logistiques | Manager-Bulk Distribution and Logistics Services
Windsor Salt Ltd.
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- Full-time
The Manager leads Windsor Salt’s bulk road salt distribution network in Quebec and the Maritimes, from vessel unloading to delivery to customers. Working with the distribution team,…
Added 19 mins ago
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Senior Environmental Engineer or P.Geo
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- Full-time
Overseeing the planning and execution of Phase I and II Environmental Site Assessments (ESA), Excess soils Projects (O.reg 406/19), remediation projects, and related environmental studies
Added 19 mins ago
E
Supervisor, Plant Operations & Maintenance
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- Full-time
…solutions for complex problems on some of the most exciting projects. It doesn’t matter what your expertise and craft is – there are no boundaries. We are a group of professionals with a…
Added 19 mins ago
M
Project Manager, Ontario Line, Elevated Guideway & Stations
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- Full-time
The Project Manager, Elevated Guideway and Stations will be responsible for oversight of Technical/Design Services throughout the project lifecycle and accountable to ensure designs are…
Added 19 mins ago
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Manager, IT Operations
Quantum Lifecycle Partners LP
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- $100,000 to $120,000 CAD / year
- Full-time
The Manager, IT Operations, leads Quantum’s infrastructure, cybersecurity, and end-user support functions across cloud and on-premises environments.
Added 19 mins ago
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Assistant Store Manager
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- Full-time
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Operations Manager
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Victoria, BC
- $130,000 to $165,000 CAD / year
- Full-time
The company is seeking a driven, experienced, and safety-focused professional to join the team as an Operations Manager. This role provides leadership and direction to field and office…
Added 34 mins ago
F
Webber - Operations Manager - Infrastructure Management
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ON · CAN - Webber - Infra - Niagara
- Full-time
· Collaborate with the Contract Manager to provide structure, support, administrative systems and methodologies to meet contract obligations in relation to quality, safety, environmental…
Added 34 mins ago
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Senior Project Manager - Industrial Water
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- Full-time
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Added 34 mins ago
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Compliance and Certification Specialist
ZenaTech Inc.
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
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Added 49 mins ago
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Added 49 mins ago
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Material Handler II
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- Full-time
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Added 1 hour ago
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Health and Safety Specialist
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Midland, ON
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Reporting to the Manager, Environmental, Health, and Safety, the Health and Safety Specialist is responsible for various services including, but are not limited to cleaning equipment,…
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Materials Operations Assistant Manager
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Toronto, ON
…innovative solutions for both railway and civil construction projects. Working under Alliance agreements with Metrolinx, the team is helping to modernize railway construction across the GO…
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Added 1 hour ago
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Materials Operations Assistant Manager
ONxpress
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Civil Substation Lead Engineer
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Environmental Monitor
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The Environmental Monitor will primarily be responsible for conducting environmental monitoring throughout the construction of various energy development projects. The Environmental Monitor…
Added 1 hour ago
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Environmental Monitor
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BGIS

Bilingual Facility Services Manager (EN/FR)

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Nov 2, 2026

Original job description

Summary

JOB DESCRIPTION

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives. 

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.   

Opportunities for Development:   

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles.  Success in the role offers Team Members the opportunity to explore various roles – some include:  

On account operational leadership,  
Facility Management Office roles to support accounts,
Project Management roles to lead and execute projects,

Key Duties & Responsibilities

Safety Ownership and Regulatory Compliance: 

Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated byBGIS Health Safety and Environment Teams and enforced by law.

Facility Management 

Generate and dispatch service request work orders to vendors as per established process.  
Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements. 
Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor. 
Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #). 
Run report on open work orders and checks status with the appropriate vendors. 
Update WO statuses if verified to be completed or resolved during follow up.  
Respond to vendor inquiries regarding workorder related issues. 
Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations). 
Correcting information in the system, addresses, phone numbers. 
Adding new vendors and locations to the system.

Finance 

Review vendor quotes for scope and price accuracy 
Approve/decline quotes in BGIS system 
Financial oversight of work performed for the client 
Review and resolve invoice referrals/escalations. 
Review and resolve invoicing errors. 
Review and approve billing for tech services. 
Review and approval of invoices for payment (Oracle). 
Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management   

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.  
Act as main point of contact for work orders – i.e. technicians that reach out for approvals, questions and issues, vendors that need further information or approvals. 
Primary escalation point for taking care of any issues regarding service. 
Involvement in specific Emergency workorders may need to be managed from start to end. 
Requesting approvals from the client. 
Participating and gathering information for QBR’s.

Reporting  

Client reporting needs as required.

Continuous Improvement 

Collaborates with stakeholders and contributes to  efficiency gains   through activities including but not limited to identifying and implementing  best practices; reviewing, refining and/or developing, implementing processes, technologies and sustainable practices, and leveraging self-perform wherever possible.  Implements related enhancements for the assigned region(s)

Quality Compliance 

Execute quality & compliance team activities that support the quality compliance contractual obligations.  
Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.  
With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant stakeholders to understand and identify process improvement opportunities.  
Provide input for planning, development, execution and improvement of compliance-related processes and programs.  
Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc. 
Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.  
Comply with all company policies and procedures and adhere to company standards.  
Other duties as assigned.

Knowledge & Skills

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical writing skills.
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for a future vacancy.

About The Team

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Manage day-to-day facility services, including vendor coordination, work orders, client inquiries and escalations, quotes, invoices, and service reporting. Support safety, regulatory and contractual compliance, and continuous improvement by coordinating with BGIS teams, clients, vendors, and other stakeholders.

Requirements

Requires 3–5 years of relevant facility or vendor management experience, along with organizational, project planning, analytical, communication, writing, and presentation skills. Candidates should be proficient in Microsoft Excel, PowerPoint, Word, and Power BI, and able to understand complex processes and compliance requirements while working with minimal supervision.

Skills

Facility Management
Vendor Management
Work Order Management
Financial Oversight
Client Service Management
Regulatory Compliance
Quality Compliance
Process Improvement
Data Analysis
Reporting
Project Planning
Technical Writing
Communication
Training and Presentation
Problem-Solving
Microsoft Excel, PowerPoint, Word, and Power BI

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Vendor Management
Work Orders
Service Requests
Vendor Quotes
Invoice Review
Oracle
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Power BI
Data Verification
Reporting
Data Analysis
Client Service Management
Emergency Work Orders
Key Performance Indicators
Safety Compliance
Environmental Compliance
Health and Safety
Fire Protection
Quality Compliance
Regulatory Requirements
Contractual Obligations
Process Improvement
Continuous Improvement
Process Documentation
Compliance Process Capability Studies
Sustainable Practices
Facility Services

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