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Added 1 hour ago
Field Service Technician - Controlled Environments (Con-Test)
BGE Indoor Air Quality Solutions Ltd.
Moncton, NB
…Brunswick or Halifax, Nova Scotia, Canada as our next Field Service Technician (Controlled Environments). In this role, you will play a critical part in keeping laboratories, hospitals,…
Added 1 hour ago
M
Data Center Technician
Microsoft
Toronto, ON
- $59,700 to $95,700 CAD / year
- Full-time
As a Microsoft Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting,…
Added 2 hours ago
FS
Field Support Technician
FA Servers Inc.
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
You will be responsible for managing and coordinating day-to-day operations and support for end users at a remote client site. Additionally, you will act as the main liaison between our end…
Added 2 hours ago
CR
Technician - Sample Processing - Evening Shift
Charles River Laboratories
Montreal, QC
- Full-time
Sample Processing Technician – Evening Shift (12:00-20:15)
Added 2 hours ago
B
Bilingual Facility Services Manager (ENG/FR)
BGIS
Quebec, QC
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 3 hours ago
B
HVAC Apprentice/Maintenance Mechanic UA787
BGIS
Peterborough, ON
- Full-time
Strong client-service orientation along with a high sense of urgency
Added 3 hours ago
B
HVAC Apprentice/Maintenance Mechanic UA787
BGIS
Barrie, ON
- Full-time
Strong client-service orientation along with a high sense of urgency
Added 3 hours ago
JE
Road Service Technician - Dartmouth (2026-9650)
Johnston Equipment
Dartmouth, NS
- Full-time
Are you good with your hands, have a knack for all things technical? Join Johnston Equipment as a Road Service Technician.
Added 4 hours ago
FT
Team Lead
Frontier Technologies
Dartmouth, NS
- Full-time
The Team Lead is a hands-on leader who spends four days a week in the field as a technician and one day a week supporting their area. Reporting to the Operations Manager, the Team Lead sets…
Added 4 hours ago
BB
Service Coordinator
Bosch Building Technologies North America
Regina, SK
- Full-time
The Service Coordinator is responsible for the efficient scheduling of technical resources and assignments. The Service Coordinator utilizes ticketing, and other systems as tools to…
Added 4 hours ago
BB
Service Coordinator
Bosch Building Technologies North America
Ottawa, ON
- Full-time
The Service Coordinator is responsible for the efficient scheduling of technical resources and assignments. The Service Coordinator utilizes ticketing, and other systems as tools to…
Added 4 hours ago
KT
Field Service Technician
Kal Tire
Edmonton, AB
- Full-time
Ready to jump-start your career with Kal Tire as a Field Service Technician? In this hands-on role, you'll perform passenger and light truck, fleet and OTR vehicle tire removal,…
Added 5 hours ago
KM
Technicien de service, Spécialiste en Production (St.John's, Newfoundland)
Konica Minolta Business Solutions Canada
Burnaby, BC
- Full-time
🔧🖨️ Join Our Team as a Production Print Field Service Technician! 🖨️🔧
Added 5 hours ago
SM
Service Technician
Swish Maintenance Limited
Winnipeg, MB
- Full-time
The Service Technician plays a critical role in maintaining customer satisfaction by delivering timely, high-quality equipment service. This includes diagnostics and troubleshooting,…
Added 5 hours ago
B&
Building Operator
Black & McDonald Limited
Regina, SK
- Full-time
Black & McDonald is an integrated, multi‑trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and…
Added 6 hours ago
CC
Auto Collision Repair Planner
CSN Collision
Pickering, ON
- $50,000 to $100,000 CAD / year
- Full-time
…building a flawless repair plan before the vehicle ever hits the technician's…
Added 6 hours ago
BT
Audio Visual Support Technician
Buchanan Technologies
Toronto, ON
- Contract
This role also includes performing repairs, replacements, and assisting with AV system upgrades. The technician will monitor service requests, identify improvement opportunities, and…
Added 6 hours ago
UO
Senior Technician, IT Support
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to…
Added 6 hours ago
VP
Medispa Technician
Victoria Park Medispa
Barrie, ON
- Full-time
We are looking for a full-time Medispa Technician to join our Barrie team. As a Medispa Technician service provider, you will provide treatments that will include laser hair removal,…
Added 7 hours ago
Lab Patient Technician
LifeLabs
Toronto, ON
As a Lab Patient Technician, you will be responsible for the specimen collection process, from greeting patients through to preparation of specimens for transportation. This is an important…
Added 7 hours ago
Service Technician
Swish Group of Companies
Winnipeg, MB
The Service Technician plays a critical role in maintaining customer satisfaction by delivering timely, high-quality equipment service. This includes diagnostics and troubleshooting,…
Added 7 hours ago
SO
Carpenter / Restoration Technician
SERVPRO of Vacaville / Dixon
Charlottetown, PE
- Full-time
…day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and…
Added 8 hours ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Laval, QC
- Part-time
Saluer le client rapidement et recueillir les renseignements sur l’ordonnance conformément aux normes.
Added 8 hours ago
BA
Behavior Technician
Bierman Autism Centers
Ramsey, ON
- Full-time
…further! Join our team at Bierman Autism Centers as a Behavior Technician/ABA Therapist and unleash your superpowers to change the world of autism…
Added 8 hours ago
EH
Gas Service Technician
Ellos HR Solutions
Hamilton, ON
- Full-time
🔥 NOW HIRING | COMBUSTION SERVICE TECHNICIAN (G1)

BGIS

Bilingual Facility Services Manager (ENG/FR)

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Oct 26, 2026

Original job description

Summary

JOB DESCRIPTION

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives.

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

Facility Management

Generate and dispatch service request work orders to vendors as per established process.
Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.
Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.
Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).
Run report on open work orders and checks status with the appropriate vendors.
Update WO statuses if verified to be completed or resolved during follow up.
Respond to vendor inquiries regarding workorder related issues.
Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).
Correcting information in the system, addresses, phone numbers.
Adding new vendors and locations to the system.

Finance

Review and resolve invoice referrals/escalations.
Review and resolve invoicing errors.
Review and approve billing for tech services.
Review and approval of invoices for payment (Oracle).
Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.
Act as main point of contact, between the client and all other parties, technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.
Primary escalation point for taking care of any issues regarding service.
Involvement in specific Emergency workorders may need to be managed from start to end.
Requesting approvals from the client.
Review of PM workorders and following up with vendors as needed.
Participating and gathering information for QBR’s.

Reporting

Client reporting needs as required.

Quality Compliance

Execute quality & compliance team activities that support the quality compliance contractual obligations.
Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.
With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant concerned parties to understand and identify process improvement opportunities.
Provide input for planning, development, execution and improvement of compliance-related processes and programs.
Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant concerned parties, process documentation, providing contents to presentations, etc.
Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.
Comply with all company policies and procedures and adhere to company standards.
Other duties as assigned.

Knowledge & Skills

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical writing skills.
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Apply About employer

More about this job

Responsibilities

Manage day-to-day facility services, including vendor coordination, work orders, client inquiries, escalations, and invoice review and approval. Lead and support team members while contributing to compliance activities, reporting, process improvement, and client service delivery.

Requirements

Requires 3–5 years of relevant experience in facility or vendor management, along with strong organizational, analytical, communication, writing, and problem-solving skills. Candidates should be proficient in Microsoft Excel, PowerPoint, Word, and Power BI, and able to understand complex processes and relevant compliance requirements.

Skills

Facility Management
Vendor Management
People Leadership
Work Order Management
Client Service Management
Invoice Review and Approval
Quality Compliance
Regulatory Compliance
Process Improvement
Project Planning
Technical Writing
Communication
Training and Presentation
Analytical and Problem-Solving Skills
Microsoft Excel
Power BI

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Vendor Management
Work Orders
Service Requests
People Leadership
Performance Management
Client Management
Invoice Processing
Oracle
Quality Compliance
Regulatory Requirements
Contractual Compliance
Process Improvement
Process Documentation
Compliance Process Capability Studies
KPI Management
Preventive Maintenance
Emergency Work Orders
Client Reporting
Quarterly Business Reviews
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Power BI
Technical Writing
Project Planning
Training and Presentations

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