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Added 8 mins ago
AI
Intermediate Mechanical Design Engineer
Aversan Inc.
Cambridge, ON
- $76,000 to $105,000 CAD / year
- Full-time
We are currently seeking a qualified Intermediate Mechanical Designer to join our team. The ideal candidate will have experience in designing mechanical systems and components, performing…
Added 8 mins ago
EG
Route Supervisor
Emterra Group
Barrie, ON · Greater Barrie Metropolitan Area
- Full-time
…organics, and waste that keep our communities clean and safe. With customer service and safety as our focus, we are looking for an energetic and driven employee to support our growing…
Added 38 mins ago
DE
Senior Electrical Estimator / Operations Manager
D&S Electric
Williams Lake, BC
- Full-time
We’re Hiring: Senior Electrical Estimator / Operations Manager
Added 38 mins ago
A
Sales & Service Lead (Full-Time) - Carrefour Laval
ALO
Laval, QC
- Full-time
The Sales & Service Lead is integral to the elevating the guest experience at ALO. They will ensure we deliver our targets for engagement, guest education and interaction, create a…
Added 38 mins ago
SM
Senior Account Manager + Client Growth (Base + Uncapped Commission)
Setsail Marketing
Vancouver, BC
- Full-time
Senior Account Manager – Client Growth (Base + Uncapped Commission)
Added 38 mins ago
A
Sales & Service Lead (Full-Time) - Carrefour Laval
ALO
Laval, QC
- Full-time
The Sales & Service Lead is integral to the elevating the guest experience at ALO. They will ensure we deliver our targets for engagement, guest education and interaction, create a…
Added 54 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 54 mins ago
JS
Quality Management System (QMS) Lead
JFE Shoji Power Canada Inc.
Burlington, ON
- $110,000 to $120,000 CAD / year
- Full-time
Support Senior Quality Manager and other organization leaders on external, customer, and corporate audits.
Added 54 mins ago
Part Time Tailor
Tailored Brands
Kamloops, BC
Deliver an exceptional customer experience by listening to customer needs and offering personalized solutions.
Added 54 mins ago
W
Manager, Purchasing
Worley
Edmonton, AB
- Full-time
Minimum 5 years of leadership experience as a Procurement Manager, Project Procurement Manager, Procurement Lead, or in a comparable role with responsibility for people and project outcomes.
Added 54 mins ago
W
Manager, Supply Chain
Worley
Markham, ON
- Full-time
…through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition…
Added 54 mins ago
EL
MAC Midtown Plaza - Assistant Manager FT Contract - Saskatoon SK
Estée Lauder Companies
Saskatoon, SK
- Full-time
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 54 mins ago
T
Customer Experience Associate
TD
Prince George, BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 54 mins ago
T
Engineer II
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 54 mins ago
HR
Specialist, Designated Beauty Advisor (DBA) - Aesop
Holt Renfrew
Vancouver, BC
- Full-time
Maintain solid relationships with buyer, vendor, and selling manager
Added 54 mins ago
HR
Beauty Advisor - Clean Beauty
Holt Renfrew
Vancouver, BC
- Full-time
Maintain solid relationships with buyer, vendor, and selling manager
Added 54 mins ago
HR
Beauty Advisor - Sisley
Holt Renfrew
Vancouver, BC
- Full-time
Maintain solid relationships with buyer, vendor, and selling manager
Added 1 hour ago
NS
Human Resources Business Partner - People Services
Nova Scotia Health Authority
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
…Business Partner and western zone Employee and Labour Relations manager the HRBP provides strategic human resources leadership and consultation to an assigned group of senior leaders and…
Added 1 hour ago
SJ
Admin Assistant CM 4M Medicine
St. Joseph's Health Centre, Toronto
Toronto, ON
- Full-time
This new and exciting position will be reporting to the Clinical Manager of 4M-Medicine. In addition, the position will be providing support to 4M-Medicine and other Medicine Units. This…
Added 1 hour ago
WC
Manager, Maintenance - Building Services & Capital Projects (2026-323-HHS)
WoodGreen Community Services
Toronto, ON
- Full-time
…leadership to Building Services staff and to assist the Housing Manager in developing maintenance programs, budgets, inventory and personal…
Added 1 hour ago
TC
Maintenance of Rolling Stock Manager
Transdev Canada
Brampton, ON
- $115,000 to $145,000 CAD / year
- Full-time
Transdev Canada is hiring a Maintenance of Rolling Stock Manager for our Brampton, Ontario location
Added 1 hour ago
C
Private Banking Associate
CIBC
London, ON
- Full-time
You can demonstrate some experience with loan, mortgage, and investment products sufficient to respond to general customer inquiries. Working knowledge of branch routine and operations of…
Added 1 hour ago
TA
Stock Coordinator - Part Time
The Aldo Group Inc / Le Groupe Aldo Inc.
Burnaby, BC
- Part-time
Reporting to the Store Manager, the Part-Time Stock Coordinator keeps everything behind the scenes running smoothly. From staying on top of inventory to making sure the store is always…
Added 1 hour ago
TA
Sales Associate - Part Time
The Aldo Group Inc / Le Groupe Aldo Inc.
Burnaby, BC
- Part-time
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 1 hour ago
Senior Manager, Change & Operational Readiness, Global Transaction Banking - Toronto
Scotiabank
Toronto, ON
…than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and…

BGIS

Bilingual Facility Services Manager (ENG/FR)

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Oct 26, 2026

Original job description

Summary

JOB DESCRIPTION

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives.

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

Facility Management

Generate and dispatch service request work orders to vendors as per established process.
Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.
Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.
Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).
Run report on open work orders and checks status with the appropriate vendors.
Update WO statuses if verified to be completed or resolved during follow up.
Respond to vendor inquiries regarding workorder related issues.
Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).
Correcting information in the system, addresses, phone numbers.
Adding new vendors and locations to the system.

Finance

Review and resolve invoice referrals/escalations.
Review and resolve invoicing errors.
Review and approve billing for tech services.
Review and approval of invoices for payment (Oracle).
Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.
Act as main point of contact, between the client and all other parties, technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.
Primary escalation point for taking care of any issues regarding service.
Involvement in specific Emergency workorders may need to be managed from start to end.
Requesting approvals from the client.
Review of PM workorders and following up with vendors as needed.
Participating and gathering information for QBR’s.

Reporting

Client reporting needs as required.

Quality Compliance

Execute quality & compliance team activities that support the quality compliance contractual obligations.
Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.
With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant concerned parties to understand and identify process improvement opportunities.
Provide input for planning, development, execution and improvement of compliance-related processes and programs.
Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant concerned parties, process documentation, providing contents to presentations, etc.
Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.
Comply with all company policies and procedures and adhere to company standards.
Other duties as assigned.

Knowledge & Skills

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical writing skills.
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Apply About employer

More about this job

Responsibilities

Manage day-to-day facility services, including vendor coordination, work orders, client inquiries, escalations, and invoice review and approval. Lead and support team members while contributing to compliance activities, reporting, process improvement, and client service delivery.

Requirements

Requires 3–5 years of relevant experience in facility or vendor management, along with strong organizational, analytical, communication, writing, and problem-solving skills. Candidates should be proficient in Microsoft Excel, PowerPoint, Word, and Power BI, and able to understand complex processes and relevant compliance requirements.

Skills

Facility Management
Vendor Management
People Leadership
Work Order Management
Client Service Management
Invoice Review and Approval
Quality Compliance
Regulatory Compliance
Process Improvement
Project Planning
Technical Writing
Communication
Training and Presentation
Analytical and Problem-Solving Skills
Microsoft Excel
Power BI

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Vendor Management
Work Orders
Service Requests
People Leadership
Performance Management
Client Management
Invoice Processing
Oracle
Quality Compliance
Regulatory Requirements
Contractual Compliance
Process Improvement
Process Documentation
Compliance Process Capability Studies
KPI Management
Preventive Maintenance
Emergency Work Orders
Client Reporting
Quarterly Business Reviews
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Power BI
Technical Writing
Project Planning
Training and Presentations

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