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Added 12 mins ago
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Sr. Applied AI Scientist – Generative AI & Agentic Systems
BMO
Toronto, ON · FCP
- Full-time
This position is well suited for an experienced AI professional who combines strong technical depth, hands-on delivery experience, sound judgment, and the ability to lead complex AI…
Added 12 mins ago
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Commercial Property Manager
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $80,000 to $100,000 CAD / year
The Property Manager is responsible for overseeing the overall management, maintenance, leasing, and operational performance of a diverse property portfolio. This role focuses on maximizing…
Added 13 mins ago
AC
Manager, Ground Payroll Delivery
Air Canada
Winnipeg, MB
- Full-time
Reporting to the Senior, Manager, Payroll & Pension Accounting, this position is responsible for the correct and timely payment of all monies owing to Air Canada ground employees on the…
Added 27 mins ago
GN
Project Manager, BC
Guldmann North America
Vancouver, BC
- Full-time
We are seeking a hands-on, customer-focused Project Manager to deliver patient lift installation projects across British Columbia, with a concentration of customers in Greater Vancouver and…
Added 27 mins ago
BG
Technicien·ne de service chantier | Service Technician - Field
Brandt Group of Companies
Lac-des-Écorces, QC
- Full-time
The Field Service Technician is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer equipment efficiently in a field…
Added 27 mins ago
MD
Agency Chief Financial Officer
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…financial aspects of the department while maintaining excellent customer service. As the leader of all financial aspects of the department, this position develops a highly functioning team…
Added 27 mins ago
C&
Property Claims Adjuster
Crawford & Company
Sudbury, ON · Greater Sudbury, ON
- Full-time
Must be a team player with a strong commitment to quality and customer service
Added 27 mins ago
BG
Contremaître de chantier | Field Foreman
Brandt Group of Companies
Saint-Augustin-de-Desmaures, QC
- Full-time
The Field Foreman is responsible for assisting with the coordination and direction of workload for the Service department to achieve maximum efficiency and productivity, while directly…
Added 27 mins ago
BG
Service Manager
Brandt Group of Companies
Surrey, BC
- Full-time
The Service Manager is responsible for managing the sales and delivery of equipment after-market support services (component diagnostics, repair, and replacement). The Service Manager is…
Added 28 mins ago
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Field Service Engineer (Calgary)
DiaSorin
Mississauga, ON
- $85,000 to $100,000 CAD / year
Receive information from Manager, Technical Service and Logistics Teams concerning customer instrumentation.
Added 28 mins ago
Branch Manager Advice Sales & Service 9-Laval Est/440, Laval, Quebec
Scotiabank
Laval, QC
As a Branch Manager, you will assume responsibility for the overall success of the branch by working to meet financial objectives related to the profitable growth and retention of the…
Added 28 mins ago
Manager, GCEC & VA SSI Supervision
Scotiabank
Toronto, ON
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 28 mins ago
LI
Field Service Specialist
LGG Industrial
Oshawa, ON
- Full-time
…installation on various types of conveyor belts and components to meet customer and industry requirements. Responsible for leading individual tasks or small jobs. Performs other field…
Added 28 mins ago
Territory Manager - Eastern & Northern Ontario, Maritime and Atlantic Provinces
Ottobock
Queb
Ability to work closely with other departments including but not limited to Customer Service, Professional Clinical Services, and Marketing.
Added 43 mins ago
BG
Foreman Service_CA
Brandt Group of Companies
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Advise the Service Manager of all customer complaints to ensure timely resolution and maintain service quality.
Added 43 mins ago
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Foreman
Brandt Group of Companies
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Advises Service Manager or Service Location Manager of all customer complaints
Added 43 mins ago
BH
Property Representative 1 - Distribution Acquisitions
BC Hydro
Vancouver, BC
- Full-time
…researches and analyzes property rights, physical attributes and/or customer requests; determines financial impacts, feasibility and prepares reports and recommendations; prepares budget…
Added 43 mins ago
KS
Engineering Manager - Industrial Automation & Power Systems
Kinetic Search Group
Vancouver, BC · Greater Vancouver Metropolitan Area
- $170,000 to $190,000 CAD / year
- Full-time
With an established presence in the Canadian industrial marketplace and a diverse customer base across mining, forestry, pulp and paper, manufacturing, water and wastewater, marine, and…
Added 43 mins ago
T
Security Manager
TERAGO
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Set and enforce standards for Windows and Linux hardening, vulnerability management, remediation, and patching service levels.
Added 43 mins ago
SC
Member Service Representative III
Sunrise Credit Union
Strathclair, MB
- Full-time
Under general supervision, performs a variety of member client service within clearly defined policies and procedures. Promotes, up sells and cross sells the full range of deposit and…
Added 43 mins ago
VE
Account Manager - Chemical Water Treatment Solutions
Veolia Environnement SA
Toronto, ON
- Full-time
We're seeking an experienced Account Manager in CSM to work closely with customers across diverse industries, creating advanced chemical water and process treatment solutions. You'll be…
Added 43 mins ago
Clerk Grade 2, Building Safety Systems
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Three (3) weeks paid annual vacation days, increasing with years of service;
Added 43 mins ago
TI
Project Engineer (Laval)
Trane Italia
Laval, QC · Longueuil, QC
- Full-time
…requirements. Works directly on the project team to assist the Project…
Added 57 mins ago
BG
Dealer Development Sales Coordinator
Brandt Group of Companies
Regina, SK
- Full-time
…presentations and sales resources that improve dealer and Territory Manager performance and business planning (45%). The third will be backup support for the order desk with a speciality…
Added 57 mins ago
BG
Service Technician - Field
Brandt Group of Companies
Regina, SK
- Full-time
The Field Service Technician is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer equipment efficiently in a field…

BGIS

Bilingual Facility Services Manager (ENG/FR)

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Oct 26, 2026

Original job description

Summary

JOB DESCRIPTION

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives.

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

Facility Management

Generate and dispatch service request work orders to vendors as per established process.
Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.
Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.
Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).
Run report on open work orders and checks status with the appropriate vendors.
Update WO statuses if verified to be completed or resolved during follow up.
Respond to vendor inquiries regarding workorder related issues.
Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).
Correcting information in the system, addresses, phone numbers.
Adding new vendors and locations to the system.

Finance

Review and resolve invoice referrals/escalations.
Review and resolve invoicing errors.
Review and approve billing for tech services.
Review and approval of invoices for payment (Oracle).
Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.
Act as main point of contact, between the client and all other parties, technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.
Primary escalation point for taking care of any issues regarding service.
Involvement in specific Emergency workorders may need to be managed from start to end.
Requesting approvals from the client.
Review of PM workorders and following up with vendors as needed.
Participating and gathering information for QBR’s.

Reporting

Client reporting needs as required.

Quality Compliance

Execute quality & compliance team activities that support the quality compliance contractual obligations.
Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.
With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant concerned parties to understand and identify process improvement opportunities.
Provide input for planning, development, execution and improvement of compliance-related processes and programs.
Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant concerned parties, process documentation, providing contents to presentations, etc.
Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.
Comply with all company policies and procedures and adhere to company standards.
Other duties as assigned.

Knowledge & Skills

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical writing skills.
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Apply About employer

More about this job

Responsibilities

Manage day-to-day facility services, including vendor coordination, work orders, client inquiries, escalations, and invoice review and approval. Lead and support team members while contributing to compliance activities, reporting, process improvement, and client service delivery.

Requirements

Requires 3–5 years of relevant experience in facility or vendor management, along with strong organizational, analytical, communication, writing, and problem-solving skills. Candidates should be proficient in Microsoft Excel, PowerPoint, Word, and Power BI, and able to understand complex processes and relevant compliance requirements.

Skills

Facility Management
Vendor Management
People Leadership
Work Order Management
Client Service Management
Invoice Review and Approval
Quality Compliance
Regulatory Compliance
Process Improvement
Project Planning
Technical Writing
Communication
Training and Presentation
Analytical and Problem-Solving Skills
Microsoft Excel
Power BI

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Vendor Management
Work Orders
Service Requests
People Leadership
Performance Management
Client Management
Invoice Processing
Oracle
Quality Compliance
Regulatory Requirements
Contractual Compliance
Process Improvement
Process Documentation
Compliance Process Capability Studies
KPI Management
Preventive Maintenance
Emergency Work Orders
Client Reporting
Quarterly Business Reviews
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Power BI
Technical Writing
Project Planning
Training and Presentations

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