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Added 3 mins ago
WB
Assistant Manager: Ski Patrol - Hourly
Whistler Blackcomb
Whistler, BC
- Temporary
Added 3 mins ago
PH
Pharmacy Technician
Provincial Health Services Authority
Abbotsford, BC
- Full-time
The Pharmacy Technician processes medication orders that are clinically reviewed for therapeutic appropriateness and approved by a Pharmacist, as well as receive verbal and non-verbal…
Added 3 mins ago
TS
Heavy Duty Mechanic Power Technician
TalentSphere Staffing Solutions
Moncton, NB
- Full-time
Talentsphere is recruiting for a unique, high-compensation career opportunity for a Heavy Duty Mechanic / Power Systems Technician. This role is designed for a professional who wants a…
Added 3 mins ago
PH
Diet Clerk, Patient Food Services, C&W
Provincial Health Services Authority
Vancouver, BC
- Part-time
…of this position. Under the close supervision of the Dietary Technician/Supervisor, the Diet Clerk receives patient orders using a pre-populated menu and submits the order for preparation,…
Added 3 mins ago
TS
Power HVAC Mechanic/Electrician Technician
TalentSphere Staffing Solutions
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- Full-time
HVAC Power Mechanic / Electrical (Service Technician III or IV) – Calgary, AB
Added 3 mins ago
TS
Licensed Refrigeration Technician Winnipeg, MB
TalentSphere Staffing Solutions
Winnipeg, MB
- Full-time
We are seeking a skilled Licensed Refrigeration Technician to join our team. In this role, you will perform maintenance, repair, and installation of refrigeration systems, ensuring…
Added 3 mins ago
CH
Field Service Technician I
Clean Harbors
Guelph, ON
- Full-time
Clean Harbors in Guelph, ON is seeking a Field Service Technician to join their safety conscious team in Field Services! This role is associated with hazardous waste clean-up, site…
Added 3 mins ago
ROV Pilot Technician
DOF
Paradise, NL
…and client focused individuals for the position of ROV Pilot Technician to work both locally and Internationally. If you are looking for a dynamic environment to learn and grow your career,…
Added 3 mins ago
Director, Engineering and Maintenance (West)
Canada Post - Postes Canada
Vancouver, BC
Develops talent through active coaching, succession planning, training, and professional development; leads the technician development and upgrade training programs.
Added 19 mins ago
GC
Civil Technician/Technologist (Civil 3D Designer)
GEI Consultants, Inc.
Owen Sound, ON
- $65,000 to $80,000 CAD / year
- Full-time
We are seeking a motivated Civil Technician/Technologist to join our Owen Sound office, with a primary focus on AutoCAD Civil 3D drafting, land development design, water resources, and…
Added 19 mins ago
AG
Underground Mechanic Apprentice (Level 3)
Alamos Gold Inc.
Dubreuilville, ON
- Full-time
…activities on heavy equipment under the supervision of a Licensed Technician. You will repair, assemble, install, maintain, and disassemble mobile machinery and equipment while supporting…
Added 33 mins ago
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Technicien·ne en éolien I / Technician I - Dégelis, QC (Degelis, Quebec, CA)
Vestas
Quebec, QC
- Full-time
Added 33 mins ago
O
Mechanical Apprentice
OPENLANE
Ottawa, ON · Vars, ON
- Full-time
We are seeking an apprentice Automotive Service Technician with experience in automotive repair and inspections to diagnose, repair, maintain, and inspect customer and company vehicles. In…
Added 1 hour ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Added 1 hour ago
HT
Manuf. Support Technician
Husky Technologies
Bolton, ON
- Full-time
Added 1 hour ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
We are seeking a highly skilled CNC Maintenance Technician with expertise in diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth…
Added 1 hour ago
GO
Archives Technician II
Government of Newfoundland and Labrador
St. John's, NL
- Full-time
…Service Centre staff, completing or assisting with Information Technician I and II duties as needed to support service delivery and operational requirements. The Archives Technician…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Added 1 hour ago
AG
Mobile Maintenance Superintendent
Alamos Gold Inc.
Matachewan, ON
- Full-time
Heavy Duty Equipment Technician, Mechanical Engineer, or equivalent trade certification and experience.
Added 1 hour ago
BH
Technician Mechanic II
Baker Hughes
Fort McMurray, AB
- Full-time
As a Technician Mechanic, you will work in a plant environment overseeing the delivery of solutions to our global customers. You will take responsibility for mechanical maintenance ensuring…
Added 2 hours ago
BT
Accounting Technician
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Thompson, MB
- Full-time
We are looking for an Accounting Technician to join our team in Thompson, Manitoba - this is a role where your expertise will drive meaningful outcomes, and your ambition will help shape…
Added 2 hours ago
PA
Electrical Designer
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Engineering Degree or Engineering Technologist/Technician (BSc. P. Eng. or CET.)
Added 2 hours ago
AH
Certified Medical Device Reprocessing Technician
Alberta Health Services
Grande Prairie, AB
- Full-time
Added 2 hours ago
AH
Licensed Practical Nurse - Operating Room Technician
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
The Licensed Practical Nurse Operating Room Technician (LPN ORT) assists with assessing, planning, implementing resources and evaluating the perioperative care of the patients in the…
Added 2 hours ago
AH
Licensed Practical Nurse - Operating Room Technician
Alberta Health Services
Stettler, AB
- Part-time

BGIS

Bilingual Facility Services Manager (ENG/FR)

Quebec, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Oct 26, 2026

Original job description

Summary

JOB DESCRIPTION

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives.

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

Facility Management

Generate and dispatch service request work orders to vendors as per established process.
Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.
Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.
Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).
Run report on open work orders and checks status with the appropriate vendors.
Update WO statuses if verified to be completed or resolved during follow up.
Respond to vendor inquiries regarding workorder related issues.
Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).
Correcting information in the system, addresses, phone numbers.
Adding new vendors and locations to the system.

Finance

Review and resolve invoice referrals/escalations.
Review and resolve invoicing errors.
Review and approve billing for tech services.
Review and approval of invoices for payment (Oracle).
Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.
Act as main point of contact, between the client and all other parties, technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.
Primary escalation point for taking care of any issues regarding service.
Involvement in specific Emergency workorders may need to be managed from start to end.
Requesting approvals from the client.
Review of PM workorders and following up with vendors as needed.
Participating and gathering information for QBR’s.

Reporting

Client reporting needs as required.

Quality Compliance

Execute quality & compliance team activities that support the quality compliance contractual obligations.
Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.
With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant concerned parties to understand and identify process improvement opportunities.
Provide input for planning, development, execution and improvement of compliance-related processes and programs.
Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant concerned parties, process documentation, providing contents to presentations, etc.
Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.
Comply with all company policies and procedures and adhere to company standards.
Other duties as assigned.

Knowledge & Skills

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical writing skills.
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Apply About employer

More about this job

Responsibilities

Manage day-to-day facility services, including vendor coordination, work orders, client inquiries, escalations, and invoice review and approval. Lead and support team members while contributing to compliance activities, reporting, process improvement, and client service delivery.

Requirements

Requires 3–5 years of relevant experience in facility or vendor management, along with strong organizational, analytical, communication, writing, and problem-solving skills. Candidates should be proficient in Microsoft Excel, PowerPoint, Word, and Power BI, and able to understand complex processes and relevant compliance requirements.

Skills

Facility Management
Vendor Management
People Leadership
Work Order Management
Client Service Management
Invoice Review and Approval
Quality Compliance
Regulatory Compliance
Process Improvement
Project Planning
Technical Writing
Communication
Training and Presentation
Analytical and Problem-Solving Skills
Microsoft Excel
Power BI

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Vendor Management
Work Orders
Service Requests
People Leadership
Performance Management
Client Management
Invoice Processing
Oracle
Quality Compliance
Regulatory Requirements
Contractual Compliance
Process Improvement
Process Documentation
Compliance Process Capability Studies
KPI Management
Preventive Maintenance
Emergency Work Orders
Client Reporting
Quarterly Business Reviews
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Power BI
Technical Writing
Project Planning
Training and Presentations

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