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Added 7 hours ago
H
Associate Project Manager/Estimator, Service
Houle
Burnaby, BC
- Full-time
We are recruiting for an Associate Project Manager/ Estimator to join our Service division in the Burnaby office. Here's how your role will strengthen our team.
Added 11 hours ago
TI
NIGHT SHIFT Operations Assistant | NIGHT SHIFT Operations Assistant
Trentway-Wagar Inc.
Peterborough, ON
- Full-time
Reports To: Operations Manager and Operations Supervisor – Dispatch
Added 18 hours ago
WB
Advanced Electrical
Whistler Blackcomb
Whistler, BC
- Temporary
Responsible for assuring that the Director, Maintenance Manager, Lead, and Lift Dispatch are immediately informed and consulted on all abnormal or unusual conditions, incidents,…
Added 21 hours ago
SH
Operations Coordinator
South Hall Banquet & Wedding Palace Ltd
Vancouver, BC
- Full-time
Coordinate client requirements with the Office Manager and Operations team.
Added 22 hours ago
SD
Teacher Teaching On Call (TTOC)
School District 60
Fort St. John, BC
- Full-time
…consistent and made known upon application/renewal of service. Dispatch must be advised of any upcoming absences or periods of unavailability (ie., holidays, family commitments, etc.).…
Added 23 hours ago
Advanced Electrical
Vail Resorts
Whistler, BC
Responsible for assuring that the Director, Maintenance Manager, Lead, and Lift Dispatch are immediately informed and consulted on all abnormal or unusual conditions, incidents,…
Added 1 day ago
B
Facility Services Manager
BGIS
ON · Ontario, Canada
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 1 day ago
B
Facility Services Manager
BGIS
ON · ON, Canada
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 1 day ago
XT
AZ Driver - US/Long Haul - XTL Is Growing!
XTL Transport, Logistics, Distribution
Toronto, ON
- Full-time
In collaboration with the dispatch team, get the opportunity to drive dedicated routes
Added 1 day ago
AT
Office Clerk - Fixed Term
Armour Transportation Systems
Winsloe, PE · South Winsloe, PE
- Full-time
…person who keeps our terminal running smoothly. From supporting dispatch operations to ensuring accurate data flow and clear communication, you’ll play a key role in delivering exceptional…
Added 1 day ago
AT
Trip Assistant
Armour Transportation Systems
Moncton, NB
- Full-time
Support the Multimodal Operations Manager as business needs evolve
Added 1 day ago
XT
Customer Service Representative - Transportation
XTL Transport, Logistics, Distribution
Vaudreuil-Dorion, QC
- Full-time
Responsible for customer communication, ensure customers receive a response within 15 mins. Work with dispatch on response.
Added 1 day ago
KD
Customer Accounts Specialist
Keurig Dr Pepper
Mississauga, ON
- $57,100 to $70,000 CAD / year
- Full-time
Collaborate with Manager to identify and implement strategic initiatives to enhance customer relationships while reducing cost. Provide analysis to take advantage of promotion,…
Added 1 day ago
B
Bilingual Facility Services Manager (ENG/FR)
BGIS
Montreal, QC
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 1 day ago
KB
Delivery Truck Driver, Class 5
Kent Building Supplies
Fredericton, NB
- Full-time
Maintain contact with dispatch and work to resolve any issues
Added 1 day ago
SI
Service Manager/Superintendent - Construction
Synectics Inc.
Regina, SK
- $80,000 to $90,000 CAD / year
- Full-time
Our client is seeking an experienced Service & Operations Manager to oversee service operations, coordinate field teams, manage scheduling, and ensure projects are completed safely,…
Added 1 day ago
WP
Occupational Therapist, Regular Full-Time, Rehabilitation Department
West Parry Sound Health Centre
Parry Sound, ON
- Full-time
…communities, management of District ambulance services and dispatch, and a full range of in-patient and out-patient programs associated with a 90-bed acute care…
Added 1 day ago
LM
Field Technician
Leavitt Machinery
Kitimat, BC
- Full-time
…team in Kitimat, British Columbia. Reporting to the Branch Manager, the Field Technician will be responsible for a variety of machinery repair and maintenance tasks for our customers. This…
Added 1 day ago
KD
Customer Accounts Specialist
Keurig Dr Pepper Canada
Mississauga, ON
- $57,100 to $70,000 CAD / year
- Full-time
Collaborate with Manager to identify and implement strategic initiatives to enhance customer relationships while reducing cost. Provide analysis to take advantage of promotion,…
Added 1 day ago
CE
Class 5 Driver (Construction Equipment)
Cooper Equipment Rentals Limited
Vancouver, BC
- Full-time
Communicate with dispatch if behind schedule, so customers may be notified
Added 1 day ago
B
Bilingual Facility Services Manager (ENG/FR)
BGIS
Montreal, QC
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 1 day ago
BS
Alert Management Specialist - Bilingual (English/French)
Blackline Safety
Remote, Canada
- Full-time
- Remote
The Alert Management Specialist reports to the Manager, Alert Management Specialists and delivers professional, timely support to customers. Our Alert Management Specialists manage safety…
Added 1 day ago
PI
Courier Utility 506
Purolator Inc.
Winnipeg, MB
- Full-time
Resolve problems as they arise while on the road in collaboration with Dispatch and customers
Added 1 day ago
AP
DRIVER
AFD Petroleum
Edmonton, AB
- Full-time
…direct supervision but must maintain regular communication with Dispatch at scheduled intervals. Chaining up may be required. Overtime and weekend work are…
Added 1 day ago
AP
Freight Coordinator
AMZ Prep
Remote, Canada
- Full-time
- Remote
We’re looking for a Freight Account Manager to manage and grow an assigned book of freight customers. This role goes beyond coordinating loads - you’ll take ownership of customer…

BGIS

Bilingual Facility Services Manager (ENG/FR)

Montreal, QC, Canada

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum.
Job type: Full-time
Apply by: Nov 29, 2026
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Oct 30, 2026

Original job description

Summary

JOB DESCRIPTION

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives.

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

Facility Management

Generate and dispatch service request work orders to vendors as per established process.
Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.
Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.
Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).
Run report on open work orders and checks status with the appropriate vendors.
Update WO statuses if verified to be completed or resolved during follow up.
Respond to vendor inquiries regarding workorder related issues.
Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).
Correcting information in the system, addresses, phone numbers.
Adding new vendors and locations to the system.

Finance

Review and resolve invoice referrals/escalations.
Review and resolve invoicing errors.
Review and approve billing for tech services.
Review and approval of invoices for payment (Oracle).
Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.
Act as main point of contact, between the client and all other parties, technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.
Primary escalation point for taking care of any issues regarding service.
Involvement in specific Emergency workorders may need to be managed from start to end.
Requesting approvals from the client.
Review of PM workorders and following up with vendors as needed.
Participating and gathering information for QBR's.
- Client reporting needs as required.

Reporting

Quality Compliance

Execute quality & compliance team activities that support the quality compliance contractual obligations.
Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.
With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant concerned parties to understand and identify process improvement opportunities.
Provide input for planning, development, execution and improvement of compliance-related processes and programs.
Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant concerned parties, process documentation, providing contents to presentations, etc.
Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.
Comply with all company policies and procedures and adhere to company standards.

Other duties as assigned.

Knowledge & Skills

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical Writing Skills
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Manage day-to-day facility service operations, vendors, work orders, client communications, escalations, and invoice approvals. Support quality and compliance obligations through reporting, process reviews, issue resolution, and coordination with client and company management.

Requirements

Requires 3–5 years of relevant facility or vendor management experience, strong organizational, analytical, communication, writing, training, and presentation skills, and the ability to manage complex processes with minimal supervision. Proficiency in Microsoft Excel, PowerPoint, Word, and Power BI, along with an understanding of relevant compliance requirements, is expected.

Skills

Facility Management
Vendor Management
People Leadership
Work Order Management
Client Service Management
Invoice Review
Quality Compliance
Regulatory Compliance
Reporting and Analysis
Project Planning
Process Improvement
Technical Writing
Communication
Training and Presentation
Analytical and Problem-Solving Skills
Microsoft Excel, PowerPoint, Word, and Power BI

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Vendor Management
Work Orders
Service Requests
Preventive Maintenance
Client Management
Service Management
Invoice Review
Oracle
Quality Compliance
Regulatory Requirements
Contractual Obligations
Process Capability Studies
Process Improvement
Reporting
Data Verification
Data Analysis
Key Performance Indicators
Emergency Work Orders
Quarterly Business Reviews
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Power BI
Technical Writing
Performance Management
Recruiting
Coaching and Mentoring

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