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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Partner closely with the Product Owner, business stakeholders, technology teams, architects, vendors, and other delivery partners to coordinate priorities and maintain delivery alignment.
Added 13 mins ago
HM
Analyst, Payroll (Contract)
Hudbay Minerals Inc.
Toronto, ON
- Contract
Reporting to the Payroll Manager, the Payroll Analyst is responsible for the accurate and timely execution of day-to-day payroll activities.
Added 13 mins ago
CO
Inventory Services and Control Manager
City of Iqaluit
Iqaluit, NU
- Full-time
The City of Iqaluit is seeking an experienced Inventory Services & Control Manager to lead procurement, contracting, inventory control, warehouse operations, shipping and receiving, and…
Added 13 mins ago
L
Murex Specialist
Luxoft
Toronto, ON
- Full-time
Provide services in the domain of system integration, business intelligence and data flows through the full lifecycle of the MX.3: requirements analysis, configuration build, installation,…
Added 13 mins ago
KE
Content Specialist
K’awat’si Economic Development Corporation (KEDC)
Port Hardy, BC
- $65,000 to $70,000 CAD / year
- Full-time
KEDC (K'awat'si Economic Development Corporation), KEDC is an Indigenous-owned business. Interest in, and respect for, First Nations culture and practice is a core part of our mandate and…
Added 13 mins ago
MM
Manager, District Sales - DSM
Mitsubishi Motor Sales of Canada, Inc.
ON · Ontario, Canada
- $90,000 to $105,000 CAD / year
- Full-time
The District Sales Manager will act in a business consultant capacity to assist MMSCAN dealers to sell Mitsubishi vehicles, parts and accessories, while providing their customers with a…
Added 13 mins ago
TP
Receptionist / Office Assistant
Trimark People Solutions
Alert Bay, BC
- Part-time
Arrange staff meetings with the direction of the ECD Manager
Added 13 mins ago
KE
Creative Designer and Video Editor
K’awat’si Economic Development Corporation (KEDC)
Port Hardy, BC
- $55,000 to $60,000 CAD / year
- Full-time
KEDC (K'awat'si Economic Development Corporation), KEDC is an Indigenous-owned business. Interest in, and respect for, First Nations culture and practice is a core part of our mandate and…
Added 13 mins ago
LA
Legal Aid Worker
Legal Aid Ontario
Toronto, ON
- Contract
Check conflicts, update and maintain client records in PeopleSoft, Legal Files and other business systems
Added 13 mins ago
CW
Territory Sales Manager - Southern Alberta
Collective Waste Solutions
Lethbridge, AB
- Full-time
We're looking for a motivated, outgoing, and results-driven Territory Sales Manager to help expand our business throughout Southern Alberta.
Added 13 mins ago
TH
Head Cashier Full-Time - 7064 Westend
The Home Depot Canada
AB · Edmonton, AB
- Full-time
Observe associates and work activity, ensuring appropriate staffing levels to meet business needs.
Added 13 mins ago
LA
Legal Aid Worker
Legal Aid Ontario
Toronto, ON
- Contract
Check conflicts, update and maintain client records in PeopleSoft, Legal Files and other business systems
Added 13 mins ago
MI
Associate, Investor Trading Operations
MUFG Investor Services
Halifax, NS
- Full-time
Work with immediate Line Manager on testing, change requests and adoption of new technologies to enhance service offering.
Added 13 mins ago
O
Manager, Facilities
OpenText
Waterloo, ON
- Full-time
The Manager, Facilities Management is the senior site leader responsible for the safe, reliable, compliant, and cost-effective operation of OpenText’s Waterloo real estate portfolio,…
Added 13 mins ago
MB
Territory Manager - Thunder Bay
Moosehead Breweries
Thunder Bay, ON
- $60,000 to $72,000 CAD / year
- Full-time
…across Thunder Bay and Northwestern Ontario. The Territory Manager is accountable for delivering Volume, Distribution, Retail Execution and Call Compliance standards that grow Moosehead's…
Added 13 mins ago
IC
Manager, Talent Development- EN
IAMGOLD Corporation
Toronto, ON
- Full-time
Help shape how talent grows across IAMGOLD. As Manager, Talent Development, you will design and evolve global programs that strengthen leadership capability, support operational…
Added 13 mins ago
TH
Lumber Sales Full Time (COLLINGWOOD)
The Home Depot Canada
Collingwood, ON
- Full-time
…your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15%…
Added 13 mins ago
RH
IT Project Manager
Robert Half
Toronto, ON
- $60 to $80 CAD / hour
- Contract
We are seeking an experienced IT Project Manager to lead the successful delivery of enterprise technology initiatives. This role will oversee projects from planning through implementation,…
Added 13 mins ago
BD
CRM & Lifecycle Marketing Specialist
Book Depot Inc.
St. Catharines, ON
- Full-time
…strategic direction of the Senior Customer Experience & Retention Manager, this role builds and maintains the CRM infrastructure and day-to-day loyalty operations that power relevant,…
Added 13 mins ago
CG
Assistant General Manager
Compass Group Canada
Mississauga, ON
- Full-time
The Assistant General Manager is responsible for supporting the General Manager in all aspects of daily operating, including but not limited to: scheduling, recruitment, performance…
Added 13 mins ago
TS
Maintenance Specialist
The Salvation Army in Canada
Newmarket, ON
- Full-time
Reporting to the Second Stage & Home Now Property Manager, the Maintenance Specialist supports York Housing & Support Services (YHSS) community housing programs by collaboratively…
Added 13 mins ago
GF
Generalist, Human Resources
Gordon Food Service - Canada
Milton, ON
- Full-time
Serves as the liaison/HR business partner between various HR Shared Services and the division. Understands the business.
Added 13 mins ago
FG
Senior Accountant
Freybe Gourmet Foods Ltd.
Langley (District), BC · Langley, BC
- $75,000 to $80,000 CAD / year
- Full-time
We’re looking for an experienced Senior Accountant to join our team in Langley, BC. Reporting to the Financial Manager, you’ll play a key role in our day-to-day financial operations, from…
Added 13 mins ago
T
Kubernetes Engineer II
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 13 mins ago
T
Wealth Operations Analyst I
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 13 mins ago
T
Business Information Management Specialist-1
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…

BGIS

Bilingual Operations Manager (EN/FR)

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 9, 2026

Original job description

SUMMARY

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

KNOWLEDGE & SKILLS

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

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More about this job

Responsibilities

The Operations Manager is responsible for overseeing service delivery, budget management, and client relationships across an assigned portfolio. They provide leadership to team members while ensuring compliance with health, safety, and emergency preparedness standards.

Requirements

Candidates must have a minimum of 5 years of facility management experience and a community college diploma. Strong skills in contact center service delivery, project management, and leadership are required.

Skills

Facility management
Operations management
Budget management
Service delivery management
Project management
Emergency preparedness
Business continuity
People leadership
Performance management
Health and safety compliance
Risk management
Contract management
Communication skills
Negotiation skills
Continuous improvement

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Facility Management
Budget Management
Service Delivery
Project Management
Emergency Preparedness
Business Continuity
KPI
Health and Safety
Risk Management
Procurement
Supply Chain
Regulatory Compliance
Leadership
Performance Management
IFMA
BOMI
Contact Centre
Team Development

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