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Added 12 mins ago
HM
Analyst, Payroll (Contract)
Hudbay Minerals Inc.
Toronto, ON
- Contract
…merit. Whether you are in a technical role, operations, or corporate support, joining Hudbay means joining a multicultural team where your professional development is expedited by our…
Added 12 mins ago
IC
Manager, Talent Development- EN
IAMGOLD Corporation
Toronto, ON
- Full-time
Help shape how talent grows across IAMGOLD. As Manager, Talent Development, you will design and evolve global programs that strengthen leadership capability, support operational…
Added 12 mins ago
YI
Quality Assurance Supervisor
Young Innovations
Brantford, ON
- Other
…hiring a Quality Assurance Supervisor. Reporting to the Quality Manager, this is a hands-on leadership role with accountability for the day-to-day health of the QMS, including…
Added 12 mins ago
In Store Bakery - Certified Baker TF - Midnight start time
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
White Rock, BC
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 12 mins ago
Deli - Manager Deli 6 MO Contract
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
The Deli Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer…
Added 12 mins ago
GC
Registered Nurse - Rockwood Terrace (Permanent, Part-Time)
Grey County
ON · Durham, ON
- Part-time
Follows all corporate policies and procedures; contributes to the development of site specific nursing policies as indicated.
Added 12 mins ago
GC
Recreationist - Grey Gables (Temporary, Part-Time)
Grey County
Markdale, ON
- Part-time
Follows all corporate policies and procedures; contributes to the development of site specific recreation therapy policies as indicated;
Added 12 mins ago
Marketing Manager, Consumer Products & Brands
Blue Ant Media Inc.
Toronto, ON
The Marketing Manager, Consumer Products and Brands will lead consumer products marketing and brand building for a portfolio of entertainment and consumer properties. You’ll grow audiences,…
Added 12 mins ago
B
Senior Project Manager
BGIS
Ottawa, ON
- Full-time
The Senior Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements. At this level, projects are typically…
Added 12 mins ago
B
Bilingual Operations Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 12 mins ago
K
Manager, Infrastructure, Capital Projects & Sustainability Advisory - Project Finance
KPMG
Vancouver, BC
- Full-time
…full-cycle support of our clients, including commercial structure development, due diligence, capital raises, and partnership agreement negotiations support for projects led by private,…
Added 12 mins ago
BU
Partnership Development Manager
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Reporting to the Associate Director, Partnership Development, the Partnership Development Manager is responsible for managing Brock University's research partnership and business…
Added 12 mins ago
B
Senior Manager, Insurance Finance
BMO
Toronto, ON · YNG
- Full-time
Senior Manager, Insurance Finance, is a high-impact leadership opportunity for a CPA-designated finance professional with strong controllership experience and a proven ability to develop…
Added 12 mins ago
Conception Manager
Pomerleau
Halifax, NS
During the proposal and execution phases of projects delivered under alternative delivery methods, the design manager manages design packages within a large-scale project or oversees the…
Added 26 mins ago
A
Senior Manager, Workplace & Travel
AIMCo
AB · Calgary, AB
- Full-time
At AIMCo, a great workplace is a key enabler of our people and our investment success. As Senior Manager, Workplace & Travel, you will lead our workplace experience, facilities, corporate…
Added 26 mins ago
LC
Life Enrichment Worker_FT-Perm
LOFT Community Services
Toronto, ON
- $52,022 to $61,821 CAD / year
- Full-time
…to The Path Home – Pine Villa, you will meet with your case manager to review what you hope to achieve while you are living at Pine Villa. These could include - health and wellness goals,…
Added 26 mins ago
Client Services Officer
Scotiabank
Montreal, QC
Provides support to Relationship Managers and the District Director/ District Manager on new and existing deals by:
Added 26 mins ago
Client Services Officer, Roynat Capital
Scotiabank
Toronto, ON
Provides support to Relationship Managers and the District Director/ District Manager on new and existing deals by:
Added 42 mins ago
BG
Manager, Banking Operations
Butterfield Group
Moncton, NB
- Full-time
Based in our Moncton, New Brunswick office and reporting to the VP, Operations, the Manager, Banking Operations is responsible for managing direct reports, planning, and organizing teams to…
Added 42 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 42 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 42 mins ago
BC
Bed Allocator
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 42 mins ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 42 mins ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 42 mins ago
C
Product Support Specialist
CanDeal
Toronto, ON
- Full-time
…of liquidity for Canadian government, agency, provincial and corporate bonds, as well as money market instruments and interest rate swaps. CanDeal Solutions delivers data products and other…

BGIS

Bilingual Operations Manager (EN/FR)

Montreal, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 9, 2026

Original job description

SUMMARY

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

KNOWLEDGE & SKILLS

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

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More about this job

Responsibilities

The Operations Manager is responsible for overseeing service delivery, budget management, and client relationships across an assigned portfolio. They provide leadership to team members while ensuring compliance with health, safety, and emergency preparedness standards.

Requirements

Candidates must have a minimum of 5 years of facility management experience and a community college diploma. Strong skills in contact center service delivery, project management, and leadership are required.

Skills

Facility management
Operations management
Budget management
Service delivery management
Project management
Emergency preparedness
Business continuity
People leadership
Performance management
Health and safety compliance
Risk management
Contract management
Communication skills
Negotiation skills
Continuous improvement

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Facility Management
Budget Management
Service Delivery
Project Management
Emergency Preparedness
Business Continuity
KPI
Health and Safety
Risk Management
Procurement
Supply Chain
Regulatory Compliance
Leadership
Performance Management
IFMA
BOMI
Contact Centre
Team Development

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