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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Financial-services or another highly regulated industry experience is particularly relevant to the role.
Added 10 mins ago
DG
Senior Manager, Domestic Tax
Doane Grant Thornton LLP
Vaughan, ON
- Full-time
…What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about…
Added 10 mins ago
RP
Pharmacy Manager
Rexall Pharmacy Group Ltd.
Dunnville, ON
- Full-time
Career advancement opportunities, Professional education allowance and mentorship programs.
Added 10 mins ago
A
AI Systems Engineer
Altis
Peterborough, ON
- $100,000 to $120,000 CAD / year
- Contract
You’ll develop, test, document, and maintain software tools, back-end services, APIs, databases, integrations, automation services, and workflow components
Added 10 mins ago
TO
IT Project Manager
Town of Newmarket
Newmarket, ON
- Contract
Under the direction of the Manager, Business Solutions & Project Service, as a key member of the Information Technology Services Project Management Office, the IT Project Manager is…
Added 10 mins ago
OH
IT Specialist
O'Dell HVAC Group
Ottawa, ON
- Full-time
…by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we…
Added 10 mins ago
LI
Senior Manager, Operations
LaSalle Intelligent Solutions
Mississauga, ON
- $115,000 to $126,000 CAD / year
- Contract
Our client is seeking a Senior Laboratory Manager to lead laboratory operations and provide strategic and hands-on leadership to managers, supervisors, and laboratory personnel. This role…
Added 10 mins ago
EE
Business Development Manager
Express Employment Professionals - Calgary
Calgary, AB
- $50,000 to $65,000 CAD / year
- Full-time
Are you a driven sales professional who thrives on building relationships, opening new doors, and helping businesses solve workforce challenges?
Added 10 mins ago
B
Senior Project Manager
BGIS
Ottawa, ON
- Full-time
The Senior Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements. At this level, projects are typically…
Added 10 mins ago
OM
Directeur de compte média
Omnicom Media
Montreal, QC
- Full-time
Chercher de façon proactive des occasions d’améliorer les processus, les méthodes, les systèmes et/ou les services pour mieux servir le client et l’agence.
Added 10 mins ago
B
Senior Manager, Maintenance and Technical Services
Brunel
Brampton, ON
- $95,800 to $145,800 CAD / year
- Full-time
We are hiring for a Senior Manager, Maintenance and Technical Services for one of our food manufacturing clients, based in Brampton, Ontario. Under the direction of the Director of…
Added 10 mins ago
B
Bilingual Facility Manager III (EN/FR)
BGIS
Montreal, QC
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 10 mins ago
B
Bilingual Operations Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 10 mins ago
DG
Senior Manager, Domestic Tax
Doane Grant Thornton LLP
Vaughan, ON
- Full-time
…What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about…
Added 11 mins ago
Director of Care
Optima Living
Morinville, AB
Reporting to the General Manager, the Director of Care leads and oversees the delivery, quality, and coordination of resident care, ensuring compliance with regulatory standards and…
Added 11 mins ago
Delivery Driver
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Dartmouth, NS
…total uniform solution that promotes teamwork and establishes a professional…
Added 11 mins ago
L
Senior Analyst, Continuous Improvement (Hybrid- Toronto, ON or Burnaby/BC)
LifeLabs
Toronto, ON · Burnaby, BC
- $79,900 to $101,800 CAD / year
…Canadians through accessible, accurate, and innovative diagnostic…
Added 11 mins ago
Emergency Planning & Security Specialist - 18 month term
Edmonton Regional Airport Authority
Nisku, AB
…always celebrated. As strong believers in the power of setting professional goals and continuously encouraging team members to do so on a regular basis, YEG appreciates feedback on how it…
Added 11 mins ago
OH
IT Specialist
O’Dell HVAC Group
Ottawa, ON
- Full-time
…by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we…
Added 11 mins ago
FH
Registered Nurse, CCU, ICU, Cardiac Stepdown, High Acuity, CSICU - Chilliwack General Hospital
Fraser Health
Chilliwack, BC
- Part-time
…patient and family-centered care, and participate in ongoing professional…
Added 11 mins ago
FH
Patient Care Coordinator - Chilliwack General Hospital (CGH) - Emergency
Fraser Health
Chilliwack, BC
- Part-time
…skills and by coaching staff and/or liaising with other health professional leaders to help them achieve established clinical performance…
Added 11 mins ago
FA
General Manager, ALMA Cabbagetown
Forum Asset Management
ON · As Listed/Assigned, Ontario
- Full-time
Forum Asset Management – General Manager, ALMA Cabbagetown
Added 11 mins ago
FT
Program Lead, Enterprise CRM (Higher Education)
Fanshawe Toronto@ILAC
London, ON
- Full-time
…key stakeholders across recruitment, admissions, enrolment services, student services, academic divisions, continuing education, marketing, advancement, and alumni relations. The role…
Added 11 mins ago
MI
Remote Study Start-Up Project Manager - Canada
Medpace, Inc.
Canada
- Full-time
…we are currently seeking a full-time, Study Start-Up Project Manager to join our Clinical Operations team in Canada. This position plays a key role in the clinical trial management process…
Added 11 mins ago
MM
National Complex Liability Technical Claims Lead
Marsh McLennan
Montreal, QC
- Full-time
Reporting directly to the Chief Claims Officer, this position requires a professional with substantial experience in claims, policy wordings, large loss casualty claims management, various…
Added 11 mins ago
Registered Respiratory Therapist – Complex Respiratory Care
Somerset West Community Health Centre
Ottawa, ON
Reporting to the Manager of Health Services, the Registered Respiratory Therapist (RRT) is a key member of a multidisciplinary team providing high-quality care to clients with complex…

BGIS

Bilingual Operations Manager (EN/FR)

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 9, 2026

Original job description

SUMMARY

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

KNOWLEDGE & SKILLS

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

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More about this job

Responsibilities

The Operations Manager is responsible for overseeing service delivery, budget management, and client relationships across an assigned portfolio. They provide leadership to team members while ensuring compliance with health, safety, and emergency preparedness standards.

Requirements

Candidates must have a minimum of 5 years of facility management experience and a community college diploma. Strong skills in contact center service delivery, project management, and leadership are required.

Skills

Facility management
Operations management
Budget management
Service delivery management
Project management
Emergency preparedness
Business continuity
People leadership
Performance management
Health and safety compliance
Risk management
Contract management
Communication skills
Negotiation skills
Continuous improvement

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Facility Management
Budget Management
Service Delivery
Project Management
Emergency Preparedness
Business Continuity
KPI
Health and Safety
Risk Management
Procurement
Supply Chain
Regulatory Compliance
Leadership
Performance Management
IFMA
BOMI
Contact Centre
Team Development

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