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Added 4 mins ago
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Building Manager
Chard
Vancouver, BC
- $70,000 to $85,000 CAD / year
- Full-time
We’re looking for a proactive and organized Building Manager to oversee the daily operations of one of our managed properties, 1045 Haro. In this role, you’ll lead the on-site team,…
Added 4 mins ago
BO
Global Financial Crimes Specialist
Bank of America
Toronto, ON
- Full-time
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an…
Added 4 mins ago
BO
Global Financial Crimes Specialist
Bank of America
Toronto, ON
- Full-time
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
Added 4 mins ago
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Project Manager - Marketing Operations
Cella
Toronto, ON
- $38 to $43 CAD / hour
- Contract
We are seeking an agile, solutions-driven Project Manager to join our client's dynamic team. In this role, you will act as a pivotal bridge across marketing operations, steering key…
Added 4 mins ago
UO
Manager, Founder & Venture Initiatives
University of Calgary
Calgary, AB
- Full-time
The Hunter Hub for Entrepreneurial Thinking (Hunter Hub) under the Office of the President invites applications for a Manager, Founder & Venture Initiatives . This Full-time Fixed Term…
Added 4 mins ago
A
Tax Manager
Armco
Halifax, NS
- Full-time
The Tax Manager is responsible for the proactive management of the tax function across the Armoyan group of companies; and collaborates with VP Taxation in relation to management and…
Added 4 mins ago
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Senior Responsible Supply Chain Manager, Western Hemisphere- Social Responsibility (Spanish speaking)
lululemon
Vancouver, BC
- Full-time
…support responsible practices of doing business in our everyday operations. We collaborate with our vendors, and external stakeholders to foster resilience in the garment industry and build…
Added 4 mins ago
JC
Property Manager
JYSK Canada
Coquitlam, BC
- $80,000 to $90,000 CAD / year
- Full-time
JYSK Canada is looking for a highly organized, structured, and tech-savvy Property Manager to join our Corporate Real Estate Team on a permanent, full-time basis.
Added 4 mins ago
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Financial Controller
Corbec
Kirkland, QC
- Full-time
…The Controller is responsible for the company's accounting operations, financial reporting, internal controls, budget support, cash flow management, and compliance activities. This role…
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Field Technical Lead - BAS
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
For assigned Medium to Larger size project, will work alongside Supervisor and Project Manager, completing the following tasks:
Added 4 mins ago
AC
CWB Level 2
Applus+ Canada
Pickering, ON
- Full-time
…clients’ assets and infrastructures while safeguarding their operations. We deliver this through our technical capabilities, innovative approach, and our motivated team who are committed to…
Added 4 mins ago
JB
Inside Sales Representative
John Brooks
Mississauga, ON
- Full-time
Reporting to the Senior Manager of CX & Inside Sales, the Inside Sales Representative is responsible for managing and growing an assigned portfolio of smaller customer accounts. This role…
Added 4 mins ago
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Full-Time Sales Lead (West Edmonton Mall)
Swatch
AB · Edmonton, AB
- Full-time
As a Swatch Sales Lead, you will report to the Store Manager and will assist in all day-to-day operations. Although your focus will be on sales initiatives, you also will coach sales…
Added 4 mins ago
Assistant Manager, Global Periodic and Regulatory Refresh
Scotiabank
Toronto, ON
As Assistant Manager, Global Periodic and Regulatory Refresh, you will lead the ongoing refresh of client data and documentation for our Global GBM clients, ensuring it is completed…
Added 4 mins ago
Analyst, Income Processing - Asset Servicing (GWO)
Scotiabank
Toronto, ON
Contributes to the overall success of the Income Processing / Global Wholesale Operations ensuring specific individual goals, plans, initiatives are executed / delivered in support of the…
Added 4 mins ago
GE
Operations Supervisor
GFL Environmental Inc.
Hamilton, ON
- Full-time
GFL is looking for a full-time Operations Supervisor to help support our operations in Hamilton, ON. Reporting directly to the Operations Manager, the Operations Supervisor is responsible…
Added 4 mins ago
A
Transmission Key Accounts Manager
ATCO
Edmonton, AB
- Full-time
As a Transmission Key Accounts Manager, you will serve as the primary point of contact for ATCO Gas and Pipelines' largest transmission customers. Working closely with customers and…
Added 4 mins ago
BG
Manager, Production Planning and Scheduling
BRC Group Inc.
Remote, Canada
- Full-time
- Remote
BRC is looking for an enthusiastic and passionate individual to join our extraordinary and growing team as a Manager, Production Planning and Scheduling. BRC is a modern office furniture…
Added 5 mins ago
BG
Manager, Production Planning and Scheduling
BRC Group Inc.
Remote, Canada
- Full-time
- Remote
BRC is looking for an enthusiastic and passionate individual to join our extraordinary and growing team as a Manager, Production Planning and Scheduling. BRC is a modern office furniture…
Added 5 mins ago
BG
Director of Manufacturing
BRC Group Inc.
Remote, Canada
- $125,000 to $130,000 CAD / year
- Full-time
- Remote
…growing team as a Director of Manufacturing. BRC is a modern office furniture manufacturer, focused on creating meaningful and inspirational workplace experiences. The successful candidate…
Added 5 mins ago
BG
Director of Manufacturing
BRC Group Inc.
Remote, Canada
- $125,000 to $130,000 CAD / year
- Full-time
- Remote
…growing team as a Director of Manufacturing. BRC is a modern office furniture manufacturer, focused on creating meaningful and inspirational workplace experiences. The successful candidate…
Added 5 mins ago
BG
Director of Supply Chain
BRC Group Inc.
Remote, Canada
- $125,000 to $130,000 CAD / year
- Full-time
- Remote
…compliance; actively participate with the JHSC, HR, and the H&S Manager to create an accident-free workplace and ensure strict adherence to SOPs, Fit for Duty, safe forklift operations, and…
Added 5 mins ago
BG
Director of Supply Chain
BRC Group Inc.
Remote, Canada
- $125,000 to $130,000 CAD / year
- Full-time
- Remote
…compliance; actively participate with the JHSC, HR, and the H&S Manager to create an accident-free workplace and ensure strict adherence to SOPs, Fit for Duty, safe forklift operations, and…
Added 5 mins ago
JB
Inside Sales Representative
John Brooks Company
Remote, Canada
- Full-time
- Remote
Reporting to the Senior Manager of CX & Inside Sales, the Inside Sales Representative is responsible for managing and growing an assigned portfolio of smaller customer accounts. This role…
Added 5 mins ago
A
CWB Level 2
Applus+
Pickering, ON
- Other
…clients’ assets and infrastructures while safeguarding their operations. We deliver this through our technical capabilities, innovative approach, and our motivated team who are committed to…

BGIS

Bilingual Operations Manager (EN/FR)

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 9, 2026

Original job description

SUMMARY

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

KNOWLEDGE & SKILLS

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

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More about this job

Responsibilities

The Operations Manager is responsible for overseeing service delivery, budget management, and client relationships across an assigned portfolio. They provide leadership to team members while ensuring compliance with health, safety, and emergency preparedness standards.

Requirements

Candidates must have a minimum of 5 years of facility management experience and a community college diploma. Strong skills in contact center service delivery, project management, and leadership are required.

Skills

Facility management
Operations management
Budget management
Service delivery management
Project management
Emergency preparedness
Business continuity
People leadership
Performance management
Health and safety compliance
Risk management
Contract management
Communication skills
Negotiation skills
Continuous improvement

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Facility Management
Budget Management
Service Delivery
Project Management
Emergency Preparedness
Business Continuity
KPI
Health and Safety
Risk Management
Procurement
Supply Chain
Regulatory Compliance
Leadership
Performance Management
IFMA
BOMI
Contact Centre
Team Development

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