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Added 10 mins ago
CO
Inventory Services and Control Manager
City of Iqaluit
Iqaluit, NU
- Full-time
The City of Iqaluit is seeking an experienced Inventory Services & Control Manager to lead procurement, contracting, inventory control, warehouse operations, shipping and receiving, and…
Added 10 mins ago
KE
Content Specialist
K’awat’si Economic Development Corporation (KEDC)
Port Hardy, BC
- $65,000 to $70,000 CAD / year
- Full-time
KEDC (K'awat'si Economic Development Corporation), KEDC is an Indigenous-owned business. Interest in, and respect for, First Nations culture and practice is a core part of our mandate and…
Added 10 mins ago
KE
Creative Designer and Video Editor
K’awat’si Economic Development Corporation (KEDC)
Port Hardy, BC
- $55,000 to $60,000 CAD / year
- Full-time
KEDC (K'awat'si Economic Development Corporation), KEDC is an Indigenous-owned business. Interest in, and respect for, First Nations culture and practice is a core part of our mandate and…
Added 10 mins ago
GF
Generalist, Human Resources
Gordon Food Service - Canada
Milton, ON
- Full-time
…affirmative action and employment compliance. Works closely with senior HR management to provide services for a designated geographic region and shared…
Added 10 mins ago
HR
Logistics Manager
Horizon Recruitment Inc
Vancouver, BC · Greater Vancouver, BC
- $115,000 to $125,000 CAD / year
- Full-time
Horizon Recruitment is recruiting for a Logistics Manager to lead transportation operations for a well established organisation serving businesses across Western Canada.
Added 11 mins ago
T
Wealth Operations Analyst I
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 11 mins ago
Vice President of Operations
Northern911
Sudbury, ON
Foster a culture where people want to stay and grow, through engagement, recognition, and leadership development that strengthens retention and empowers your team members, and where…
Added 11 mins ago
K
Senior Joint Venture Representative
Keyera
Calgary, AB
- Full-time
Keyera is seeking a Senior Joint Venture Representative to join our Facility Contracts team. Reporting to the Manager, Facility Contracts, this role serves as the primary steward for a…
Added 11 mins ago
Senior Financial Analyst
Trisura Guarantee Insurance Company
Toronto, ON
Reporting to the Manager, Finance, the Senior Financial Analyst will play a key role in regulatory, reinsurance and financial reporting. The position will be responsible for preparing the…
Added 11 mins ago
B
Senior Project Manager
BGIS
Ottawa, ON
- Full-time
The Senior Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements. At this level, projects are typically…
Added 11 mins ago
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Bilingual Operations Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 11 mins ago
Senior Associate, OOH Solutions
WPP Media
Toronto, ON
In this role you will be responsible for the development of OOH and print campaigns across a variety of WPP Canada clients. We are seeking someone who has a point of view to drive holistic…
Added 11 mins ago
Senior CMC Regulatory Affairs Manager
AbCellera
Montreal, QC
We are seeking a Senior CMC Regulatory Affairs (RA) Manager who will work closely with our Manufacturing and Quality teams to implement and document global CMC strategies for multiple…
Added 11 mins ago
H
Assessor Coordinator Degree
HealthCareersInSask.ca
Swift Current, SK
- Full-time
…including but not limited to nursing, psychology, management, senior staff to triage acute medical, mental health, and detoxification concerns. The incumbent will work in collaboration with…
Added 11 mins ago
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Senior Manager, Insurance Finance
BMO
Toronto, ON · YNG
- Full-time
Senior Manager, Insurance Finance, is a high-impact leadership opportunity for a CPA-designated finance professional with strong controllership experience and a proven ability to develop…
Added 25 mins ago
A
Senior Manager, Workplace & Travel
AIMCo
AB · Calgary, AB
- Full-time
At AIMCo, a great workplace is a key enabler of our people and our investment success. As Senior Manager, Workplace & Travel, you will lead our workplace experience, facilities, corporate…
Added 25 mins ago
LC
Life Enrichment Worker_FT-Perm
LOFT Community Services
Toronto, ON
- $52,022 to $61,821 CAD / year
- Full-time
…to The Path Home – Pine Villa, you will meet with your case manager to review what you hope to achieve while you are living at Pine Villa. These could include - health and wellness goals,…
Added 25 mins ago
Manager, Business Enablement
Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Manager, Business Enablement. In this position, you will Lead Trans…
Added 25 mins ago
GF
Generalist, Human Resources
Gordon Food Service
Milton, ON
- Full-time
…affirmative action and employment compliance. Works closely with senior HR management to provide services for a designated geographic region and shared…
Added 41 mins ago
TE
Director of Condominium Management
The Enfield Group Inc
Burlington, ON
- Full-time
The Director of Condominium Management leads Enfield's condominium management division. The role oversees three Senior Property Managers and a Property Manager Assistant, and builds out the…
Added 41 mins ago
S
Music Therapist
St.Amant
Winnipeg, MB
- Full-time
…paramount to supporting the community we serve. Reporting to the Senior Manager, Clinical Services and consistent with the Mission, Values and policies of St.Amant, the Music Therapist is a…
Added 41 mins ago
Physiotherapist - Rehabilitation & Supportive Care Services
Nova Scotia Health and IWK Health
Dartmouth, NS
The physiotherapist works under the supervision of a CZ Manager and is a member of the interdisciplinary Seniors Care Team responsible for providing service to seniors >65 years of age in…
Added 41 mins ago
Reporting Analyst
Aecon
Pickering, ON
Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership…
Added 55 mins ago
AP
Senior Manufacturing Systems Engineer
Atlantic Packaging Products Ltd.
Toronto, ON · Scarborough, ON
- Full-time
The Senior Manufacturing Systems Engineer provides technical leadership across manufacturing operations, process optimization, reliability improvement, capital planning, and operational…
Added 55 mins ago
Senior Product Manager, AV Solutions and Ecosystems
Nureva
Ottawa, ON · Kanata, Ontario
We are looking for a Senior Product Manager to define how Nureva's audio technology becomes part of complete, compelling AV solutions for corporate and enterprise spaces.

BGIS

Bilingual Operations Manager (EN/FR)

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 9, 2026

Original job description

SUMMARY

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

KNOWLEDGE & SKILLS

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

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More about this job

Responsibilities

The Operations Manager is responsible for overseeing service delivery, budget management, and client relationships across an assigned portfolio. They provide leadership to team members while ensuring compliance with health, safety, and emergency preparedness standards.

Requirements

Candidates must have a minimum of 5 years of facility management experience and a community college diploma. Strong skills in contact center service delivery, project management, and leadership are required.

Skills

Facility management
Operations management
Budget management
Service delivery management
Project management
Emergency preparedness
Business continuity
People leadership
Performance management
Health and safety compliance
Risk management
Contract management
Communication skills
Negotiation skills
Continuous improvement

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Facility Management
Budget Management
Service Delivery
Project Management
Emergency Preparedness
Business Continuity
KPI
Health and Safety
Risk Management
Procurement
Supply Chain
Regulatory Compliance
Leadership
Performance Management
IFMA
BOMI
Contact Centre
Team Development

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