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JC
Property Manager
JYSK Canada
Coquitlam, BC
- $80,000 to $90,000 CAD / year
- Full-time
JYSK Canada is looking for a highly organized, structured, and tech-savvy Property Manager to join our Corporate Real Estate Team on a permanent, full-time basis.
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1
Senior Product Manager (Residential)
1-800-GOT-JUNK?
Toronto, ON · Vancouver, BC
- Full-time
1-800-GOT-JUNK? is looking for a Senior Product Manager - Residential Customer to join our Product & Technology team in Vancouver (or Toronto). This role is responsible for identifying…
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1
Senior Product Manager (Ops Portal)
1-800-GOT-JUNK?
Toronto, ON · Vancouver, BC
- Full-time
B2B Product Owner/Manager Experience: Results-Driven B2B product experience (ideally supporting field operations) with end-to-end ownership of complex products, translating business needs…
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T
Assistant Controller
Techo-Bloc
Longueuil, QC · Saint-Hubert, Quebec
- Full-time
…than close the books. You’ll work alongside our Controller and operations leaders to turn numbers into decisions: explaining why margins moved, where costs are drifting, and what the…
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SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Kitchener, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
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AI
Assistant Branch Manager
American Iron and Metal
Montréal-Est, QC
- Full-time
As an Assistant Branch Manager, you will report directly to the Branch Manager. You will be responsible for managing a team, overseeing daily operations, and ensuring exceptional customer…
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P
Program Manager
Pebl
Remote, Canada
- Full-time
- Remote
Pebl is seeking a highly organized, execution-focused Program Manager to join our Business Operations organization, reporting to the Vice President of Employment Solutions. This role will…
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R
Account Manager
ResQ
Remote, Canada
- Full-time
- Remote
Cross-Functional Collaboration 👥: Work closely with Sales, Operations, Partner Operations, and other internal teams to deliver a seamless customer experience and unlock new business…
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P
Senior Manager, FP&A & Strategic Finance
Phoenix
Toronto, ON
- $140,000 to $160,000 CAD / year
- Full-time
We’re looking for a Senior Manager, FP&A & Strategic Finance who understands the analytics behind a business as well as the numbers on the page. This is a hands-on, high-ownership role for…
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P
Senior Manager, Accounting
Phoenix
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
We’re looking for a Senior Manager, Accounting who thrives in complexity and enjoys building financial foundations that scale. This is a hands-on leadership role for a technical accountant…
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RB
Senior Manager, Initiatives & Implementation Business Financial Services
Royal Bank of Canada
Halifax, NS
- Full-time
…and Regional Operating Officer and Regional Vice President, Business Financial…
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WC
Territory Manager
Waste Connections of Canada
Bracebridge, ON
- Full-time
The Territory Manager will prospect new business while providing excellent customer service. In this role, you will be reaching out to potential customers by cold calling… a lot! We have a…
Added 15 mins ago
R
Branch Manager
ROBINSON
Swift Current, SK
- Full-time
Reporting to the Regional Manager, the Branch Manager is responsible for overseeing all aspects of branch operations. This role provides leadership across sales, customer relationships,…
Added 15 mins ago
OH
IT Specialist
O'Dell HVAC Group
Ottawa, ON
- Full-time
We are seeking an IT Specialist to join our team. Reporting to the Manager, Enterprise IT & Systems you will play a key role in supporting and maintaining the organization's technology…
Added 15 mins ago
LS
Human Resources Manager - Permanent - 19573
LRO Staffing
Ottawa, ON
- Full-time
LRO Staffing is partnering with a well-established manufacturing organization in Ottawa to recruit a Human Resources Manager for a full-time, permanent opportunity. This is an excellent…
Added 15 mins ago
C
Cyber Security Analyst
Creyos
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
You will be part of a team that includes not just your typical SaaS business functions (Sales, Marketing, Customer Success), but also engineers, psychologists, business leaders, and even a…
Added 15 mins ago
G
Delivery Manager, CRM & Enterprise Applications
GreenShield
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We’re looking for a Delivery Manager, CRM & Enterprise Applications to lead the operational delivery, stabilization, and continuous improvement of critical platforms supporting…
Added 15 mins ago
B
Senior Project Manager
BGIS
Ottawa, ON
- Full-time
Project will be initiated immediately; Project manager works with the operations team to identify and collect requirements.
Added 15 mins ago
AK
Assistant Branch Manager
AIM KENNY U-PULL
Montreal, QC
- Full-time
As an Assistant Branch Manager, you will report directly to the Branch Manager. You will be responsible for managing a team, overseeing daily operations, and ensuring exceptional customer…
Added 15 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 15 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 15 mins ago
RH
Assistant Banquet Manager
Rosewood Hotel Georgia
Vancouver, BC
- Full-time
The Assistant Manager- Event Operations will be responsible for planning and organizing banquet operations and for the smoothness of service of all banquets and functions held at the hotel…
Added 15 mins ago
TN
Media Operations & Technology Coordinator
The Northern Miner
Toronto, ON
- Full-time
The Media Operations & Technology Coordinator is responsible for coordinating and overseeing print and digital advertising and editorial production across The Northern Miner Group's…
Added 15 mins ago
B
Senior Manager, Maintenance and Technical Services
Brunel
Brampton, ON
- $95,800 to $145,800 CAD / year
- Full-time
We are hiring for a Senior Manager, Maintenance and Technical Services for one of our food manufacturing clients, based in Brampton, Ontario. Under the direction of the Director of…
Added 15 mins ago
B
Bilingual Facility Manager III (EN/FR)
BGIS
Montreal, QC
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…

BGIS

Bilingual Operations Manager (EN/FR)

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Summary

JOB DESCRIPTION

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

Knowledge & Skills

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

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More about this job

Responsibilities

Manage complex facilities service delivery portfolios, client relationships, team performance, budgets, and projects while meeting contractual obligations and key performance indicators. Oversee health and safety, regulatory compliance, procurement, risk management, emergency preparedness, and business continuity.

Requirements

Requires a community college diploma and at least five years of facilities management experience, with skills in service delivery, client relationship management, people leadership, project delivery, and budget management. Candidates should also have knowledge of health and safety, building management, contact centre best practices, and emergency preparedness; relevant professional accreditations are preferred.

Skills

People Leadership
Facilities Management
Service Delivery Management
Budget Management
Project Management
Emergency Preparedness
Business Continuity Planning
Risk Management
Health And Safety Compliance
Regulatory Compliance
Vendor Procurement
Performance Management
Continuous Improvement
Contact Centre Operations
Building Management

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Operations Management
Service Delivery
Portfolio Management
Key Performance Indicators
Budget Management
Project Management
Client Transitions
Technology Implementations
Emergency Preparedness
Risk Management
Disaster Recovery
Business Continuity
Health And Safety
Environmental Compliance
Regulatory Compliance
Procurement
Supply Chain
Vendor Qualification
Contact Centre Operations
Building Management
Continuous Improvement
Best Practices
Performance Management
Certified Facility Manager
Certified Property Manager
Facility Management Administrator
Real Property Administrator

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