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Added 1 min ago
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Personal Banking Advisor
Alterna Savings
Toronto, ON · Scarborough, ON
- Full-time
Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches…
Added 1 min ago
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Front Office Night Manager
AccorHotel
Whistler, BC
- Full-time
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your…
Added 1 min ago
AI
Assistant Branch Manager
American Iron and Metal
Montréal-Est, QC
- Full-time
As an Assistant Branch Manager, you will report directly to the Branch Manager. You will be responsible for managing a team, overseeing daily operations, and ensuring exceptional customer…
Added 1 min ago
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Senior Manager, Initiatives & Implementation Business Financial Services
Royal Bank of Canada
Halifax, NS
- Full-time
Added 1 min ago
WC
Territory Manager
Waste Connections of Canada
Bracebridge, ON
- Full-time
The Territory Manager will prospect new business while providing excellent customer service. In this role, you will be reaching out to potential customers by cold calling… a lot! We have a…
Added 1 min ago
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CHANEL Beauty Confidant
CHANEL
Vancouver, BC
- Full-time
Contract: Permanent (40 hours per week) and Full-Time
Added 16 mins ago
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The Shoe Co. - Sales Associate
DSW Designer Shoe Warehouse
Burlington, ON
- Part-time
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 16 mins ago
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Senior Project Manager
BGIS
Ottawa, ON
- Full-time
This is a regular, full-time position with a salary range of $100,377 - $125,472 per annum. The starting salary will be based on the successful candidate’s competencies, including but not…
Added 16 mins ago
AK
Assistant Branch Manager
AIM KENNY U-PULL
Montreal, QC
- Full-time
As an Assistant Branch Manager, you will report directly to the Branch Manager. You will be responsible for managing a team, overseeing daily operations, and ensuring exceptional customer…
Added 16 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 16 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 16 mins ago
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Bilingual Operations Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 16 mins ago
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Part-Time Banquet Server
Omni Hotels & Resorts
Toronto, ON
- Part-time
This position ensures that all food and beverage service for functions in the banquet department of the hotel is served on time and that all of Omni's professional standards are upheld.
Added 17 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Victoria, BC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 17 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Bromont, QC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 17 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Saint-Jérôme, QC
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 17 mins ago
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Responsable de comptes, ventes numériques/ Digital Sales Account Manager
ADP
Montreal, QC
- Full-time
Intérêt marqué pour la vente, le développement des affaires, une expérience en service à la clientèle (centre d’appels, services bancaires ou commerce de détail, un atout)
Added 17 mins ago
FA
General Manager, ALMA Cabbagetown
Forum Asset Management
ON · As Listed/Assigned, Ontario
- Full-time
Work Schedule: Full-time, permanent; on site, including evenings, weekends and after-hours escalations as the building requires
Added 17 mins ago
FT
Program Lead, Enterprise CRM (Higher Education)
Fanshawe Toronto@ILAC
London, ON
- Full-time
Note: This is for 1 Temporary Full-Time vacancy with a contract duration of 2 years from the date of hire. This position is deemed a critical vacancy.
Added 31 mins ago
WC
Housing Services Coordinator (2026-415-HHS)
WoodGreen Community Services
Toronto, ON
- Full-time
Competition #2026-415 HHSHousing Services Coordinator (2026-415-HHS)Employment Type:Permanent Full-Time, Bargaining Unit Work Hours:35 hours/week (M-F 9am-5pm)Work Setting:Onsite Required,…
Added 31 mins ago
DT
Merchandising Assistant Manager
Dollar Tree Stores
Edmonton, AB
- Full-time
As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…
Added 31 mins ago
AA
Cabin Services Team Member
Anderson Air
Richmond, BC
- Full-time
Anderson Air is a premier full-service aircraft management company, providing executive charter services for our owners. We are committed to delivering exceptional service, uncompromising…
Added 31 mins ago
AN
IT Field Service Technician
Accurate Network Services
Edmonton, AB
- Full-time
Accurate is on the hunt for an experienced Field Service Technician to join our Managed Services team! This is a full-time, permanent position based out of our Edmonton office, supporting…
Added 46 mins ago
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Customer Experience Associate - Sherbrooke & Claremont
TD
Montreal, QC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 46 mins ago
BO
Global Financial Crimes Specialist
Bank of America
Toronto, ON
- Full-time
…performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our…

BGIS

Bilingual Operations Manager (EN/FR)

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Summary

JOB DESCRIPTION

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

Knowledge & Skills

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

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More about this job

Responsibilities

Manage complex facilities service delivery portfolios, client relationships, team performance, budgets, and projects while meeting contractual obligations and key performance indicators. Oversee health and safety, regulatory compliance, procurement, risk management, emergency preparedness, and business continuity.

Requirements

Requires a community college diploma and at least five years of facilities management experience, with skills in service delivery, client relationship management, people leadership, project delivery, and budget management. Candidates should also have knowledge of health and safety, building management, contact centre best practices, and emergency preparedness; relevant professional accreditations are preferred.

Skills

People Leadership
Facilities Management
Service Delivery Management
Budget Management
Project Management
Emergency Preparedness
Business Continuity Planning
Risk Management
Health And Safety Compliance
Regulatory Compliance
Vendor Procurement
Performance Management
Continuous Improvement
Contact Centre Operations
Building Management

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Operations Management
Service Delivery
Portfolio Management
Key Performance Indicators
Budget Management
Project Management
Client Transitions
Technology Implementations
Emergency Preparedness
Risk Management
Disaster Recovery
Business Continuity
Health And Safety
Environmental Compliance
Regulatory Compliance
Procurement
Supply Chain
Vendor Qualification
Contact Centre Operations
Building Management
Continuous Improvement
Best Practices
Performance Management
Certified Facility Manager
Certified Property Manager
Facility Management Administrator
Real Property Administrator

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