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Added 9 mins ago
P
Senior Manager, FP&A & Strategic Finance
Phoenix
Toronto, ON
- $140,000 to $160,000 CAD / year
- Full-time
We’re looking for a Senior Manager, FP&A & Strategic Finance who understands the analytics behind a business as well as the numbers on the page. This is a hands-on, high-ownership role for…
Added 9 mins ago
P
Senior Manager, Accounting
Phoenix
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
We’re looking for a Senior Manager, Accounting who thrives in complexity and enjoys building financial foundations that scale. This is a hands-on leadership role for a technical accountant…
Added 9 mins ago
RB
Senior Manager, Initiatives & Implementation Business Financial Services
Royal Bank of Canada
Halifax, NS
- Full-time
Supports the delivery of an Exceptional Client Experience ensuring client needs are met and takes ownership and resolves client concerns at first point of contact ensuring escalation when…
Added 9 mins ago
Pre-Construction Manager, GES NA, Design and Construction
Amazon
Toronto, ON
- Work with internal and external teams - including Real Estate, Design Engineering, Entitlements, Construction, Finance, Launch/Startup, architects, engineers, permitting agencies,…
Added 24 mins ago
LI
Senior Manager, Operations
LaSalle Intelligent Solutions
Mississauga, ON
- $115,000 to $126,000 CAD / year
- Contract
Our client is seeking a Senior Laboratory Manager to lead laboratory operations and provide strategic and hands-on leadership to managers, supervisors, and laboratory personnel. This role…
Added 24 mins ago
G
Delivery Manager, CRM & Enterprise Applications
GreenShield
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We’re looking for a Delivery Manager, CRM & Enterprise Applications to lead the operational delivery, stabilization, and continuous improvement of critical platforms supporting…
Added 24 mins ago
B
Bilingual Operations Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 24 mins ago
LS
Estimator, ICI - Permanent - 19649
LRO Staffing
Toronto, ON
- Full-time
A real mix of hard bid and alternative delivery, including P3 and design-build, where you are inside the pursuit from early design rather than reacting to a finished set
Added 54 mins ago
B
Regional Manager, Compliance, Private Wealth
BMO
Montreal, QC
- Full-time
Contributes to the business’ accountability for the delivery of regulatory programs across applicable Tier 1 Risk Types. Contributes to the design of governance and control requirements for…
Added 54 mins ago
C
Project Manager - Marketing Operations
Cella
Toronto, ON
- $38 to $43 CAD / hour
- Contract
Collaboration & Financial Support: Partner with media planning, analytics, and finance teams to support end-to-end delivery and project tracking.
Added 54 mins ago
UO
Manager, Founder & Venture Initiatives
University of Calgary
Calgary, AB
- Full-time
This role leads the development and delivery of founder and venture support programs such as the Innovation Sandbox and Innovation Forge and ensures operational excellence across these…
Added 54 mins ago
LC
Service Manager - London Elgin Region
Libro Credit Union
London, ON
- Full-time
The Service Manager is a key leadership role within Libro Credit Union, responsible for overseeing the day-to-day service delivery and operational efficiency of the branch. The Service…
Added 54 mins ago
TP
Financial Services Officer (Banking)
The Police Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
…promptly resolved, including complaints, and advises Branch Manager of any significant…
Added 1 hour ago
B
Financial Governance, Audit & Internal Controls Analyst, Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON
- Full-time
Education background in Accounting and or Finance Solid experience with Audit /Internal Test Controls – SOX & FDICIA is best
Added 1 hour ago
TC
Finance Manager
Tlicho Community Builders Ltd.
Yellowknife, NT
- Full-time
Reporting to the Chief Financial Officer, the Finance Manager is responsible for the effective delivery of day-to-day financial management and accounting functions across TIC and its…
Added 1 hour ago
W
Project Manager
Weatherhaven
Brockville, ON
- Full-time
Weatherhaven is seeking an experienced, technically capable and delivery-focused Project Manager to oversee a portfolio of engineering and manufacturing projects for military, government…
Added 1 hour ago
S-
Product Analyst, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
The Analyst supports the delivery and continuous enhancement of products and capabilities within Global Capital Markets. Working under the direction of an Associate Product Manager, the…
Added 1 hour ago
DI
Research Supply Manager
Dig Insights
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Research Supply Manager runs the sourcing of external sample and fieldwork for Dig’s projects, and is accountable for the cost and margin outcome of those decisions on each project. The…
Added 1 hour ago
S-
Associate Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
The Associate Product Manager supports the delivery and continuous enhancement of products and capabilities within Global Capital Markets. Working under the direction of a Product Manager,…
Added 1 hour ago
Z
Tax, Accounting and Business Advisory Manager
Zeifmans
Toronto, ON · North York, ON
- Full-time
We are currently looking for a Tax, Accounting and Business Advisory Manager. The ideal candidate would be a well-rounded tax and accounting professional who combines strong technical…
Added 1 hour ago
R
Senior Advisor, Operations & Planning (Office of the VP) (People & Culture)
Radio-Canada
Ottawa, ON
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 1 hour ago
CA
Senior Income Tax Analyst
Co-operators Assurance et services financiers
Burlington, ON
- Full-time
…Senior Income Tax Analyst, you will be responsible for the delivery of income tax compliance services to various insurance and holding companies within Co-operators. You will complete…
Added 1 hour ago
U
Sales Manager, Field Sales
UNFI
Richmond, BC
- $90,200 to $142,200 CAD / year
- Full-time
Meets with the Field Representative team regularly with a cadence of solid communication, supporting the team with prioritization and delivery against key initiatives.
Added 1 hour ago
UO
Analyst, Finance Services
University of Calgary
Calgary, AB
- Full-time
Reporting to the Manager, Finance Services, the Analyst, Finance Services plays an important role in the delivery of finance support to the faculties/units. The incumbent is responsible for…
Added 1 hour ago
BA
General Manager (Langley)
Boyd Autobody & Glass
Surrey, BC
- Full-time
The General Manager’s primary responsibility is providing an exceptional customer experience while leading and maintaining the day-to-day operation of the store in compliance with policies…

BGIS

Bilingual Operations Manager (EN/FR)

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Summary

JOB DESCRIPTION

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

Knowledge & Skills

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

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More about this job

Responsibilities

Manage complex facilities service delivery portfolios, client relationships, team performance, budgets, and projects while meeting contractual obligations and key performance indicators. Oversee health and safety, regulatory compliance, procurement, risk management, emergency preparedness, and business continuity.

Requirements

Requires a community college diploma and at least five years of facilities management experience, with skills in service delivery, client relationship management, people leadership, project delivery, and budget management. Candidates should also have knowledge of health and safety, building management, contact centre best practices, and emergency preparedness; relevant professional accreditations are preferred.

Skills

People Leadership
Facilities Management
Service Delivery Management
Budget Management
Project Management
Emergency Preparedness
Business Continuity Planning
Risk Management
Health And Safety Compliance
Regulatory Compliance
Vendor Procurement
Performance Management
Continuous Improvement
Contact Centre Operations
Building Management

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Operations Management
Service Delivery
Portfolio Management
Key Performance Indicators
Budget Management
Project Management
Client Transitions
Technology Implementations
Emergency Preparedness
Risk Management
Disaster Recovery
Business Continuity
Health And Safety
Environmental Compliance
Regulatory Compliance
Procurement
Supply Chain
Vendor Qualification
Contact Centre Operations
Building Management
Continuous Improvement
Best Practices
Performance Management
Certified Facility Manager
Certified Property Manager
Facility Management Administrator
Real Property Administrator

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