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Added 7 mins ago
SA
Finance & Insurance Manager
Steele Auto Group
Grand Falls-Windsor, NL
- Full-time
…through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your…
Added 7 mins ago
T
Assistant Controller
Techo-Bloc
Longueuil, QC · Saint-Hubert, Quebec
- Full-time
Late morning, you join the monthly review with a plant’s operations manager. Instead of just presenting a variance report, you come in with a view: raw material costs explain part of the…
Added 7 mins ago
UH
Senior Communications Advisor
University Health Network
Toronto, ON
- Full-time
A minimum of 3-5 years of writing and editing experience, including internal, employee, or people-centred communications, preferably within a healthcare or broader public-sector environment
Added 7 mins ago
SC
Universal Financial Associate -Beiseker
Servus Credit Union
Beiseker, AB
- Part-time
We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees,…
Added 7 mins ago
KD
Casual Direct Support Professional
Karis Disability Services
ON
- Part-time
The Relief Support provides call-in or back-fill support to people supported. They assist with activities of daily living and work within the protocols of the location. They work with other…
Added 7 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Kitchener, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 7 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Barrie, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 7 mins ago
A
Medical Advisor - Allergan Aesthetics
AbbVie
Markham, ON
- $112,000 to $162,000 CAD / year
- Full-time
Provide support to the local Brand Team and country manager, offering clinical insight, technical expertise, and
Added 7 mins ago
R
Account Manager
ResQ
Remote, Canada
- Full-time
- Remote
Joining ResQ means helping change how an entire industry works and bringing modern technology to the people who keep our world running
Added 7 mins ago
P
Senior Manager, FP&A & Strategic Finance
Phoenix
Toronto, ON
- $140,000 to $160,000 CAD / year
- Full-time
…that way. At Phoenix, you'll find autonomy over your work, people who care about each other's success, and a mission that's making healthcare better for…
Added 7 mins ago
P
Senior Manager, Accounting
Phoenix
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
…that way. At Phoenix, you'll find autonomy over your work, people who care about each other's success, and a mission that's making healthcare better for…
Added 7 mins ago
D
General Management , Support Manager
Desjardins
Sainte-Thérèse, QC
- Full-time
As a General Management Support Manager, you play a key role in providing guidance to the general manager on cross-sector coordination for strategic files and the overall management of the…
Added 7 mins ago
Pre-Construction Manager, GES NA, Design and Construction
Amazon
Toronto, ON
As a Preconstruction Manager within Global Engineering Services (GES) North America (NA) Design & Construction (D&C), you are Amazon's owner's representative during the preconstruction…
Added 7 mins ago
C
Manager/ Senior Manager, Site Reliability Engineering
Cvent
Fredericton, NB
- Full-time
…corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative…
Added 7 mins ago
MC
Beverage Quality Analyst - Temp
Molson Coors
Chilliwack, BC
- Temporary
…functions of quality control. This position reports to the Quality Manager and works closely with the Operations…
Added 22 mins ago
R
Branch Manager
ROBINSON
Swift Current, SK
- Full-time
…exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member…
Added 22 mins ago
SB
Field Marketing Coordinator Intern - Winnipeg
Stanley Black & Decker, Inc.
Winnipeg, MB
- Full-time
…Winnipeg region and reporting directly to the Field Marketing Manager. The FMC Intern is a dedicated service support representative with responsibility for big box retail stores, such as…
Added 22 mins ago
NP
Senior Buyer
NFI Parts Inc
Winnipeg, MB
- Full-time
Provide guidance and support to Buyers, ensuring adherence to standard processes and escalating systemic gaps to the Business Process Manager
Added 22 mins ago
OH
IT Specialist
O'Dell HVAC Group
Ottawa, ON
- Full-time
We are seeking an IT Specialist to join our team. Reporting to the Manager, Enterprise IT & Systems you will play a key role in supporting and maintaining the organization's technology…
Added 22 mins ago
KC
Senior Project Manager
Keller Construction Ltd.
Calgary, AB
- $120,000 to $150,000 CAD / year
- Full-time
At Keller, our people are our greatest strength. Joining us means being part of a company that values teamwork, innovation, and growth. We create a supportive environment where employees…
Added 22 mins ago
LS
Human Resources Manager - Permanent - 19573
LRO Staffing
Ottawa, ON
- Full-time
LRO Staffing is partnering with a well-established manufacturing organization in Ottawa to recruit a Human Resources Manager for a full-time, permanent opportunity. This is an excellent…
Added 22 mins ago
LI
Senior Manager, Operations
LaSalle Intelligent Solutions
Mississauga, ON
- $115,000 to $126,000 CAD / year
- Contract
The ideal candidate is a strong technical and people leader with experience in chemistry, microbiology, food science, or a related laboratory environment who can balance day-to-day…
Added 22 mins ago
EE
Business Development Manager
Express Employment Professionals - Calgary
Calgary, AB
- $50,000 to $65,000 CAD / year
- Full-time
Previous experience in staffing, recruitment, human resources, or workforce solutions.
Added 22 mins ago
C
Cyber Security Analyst
Creyos
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
…some of the smartest, enthusiastic, hard working and dedicated people that you’ll ever meet (at least, that we’ve ever…
Added 22 mins ago
G
Delivery Manager, CRM & Enterprise Applications
GreenShield
Toronto, ON · Greater Toronto Area, Canada
- Full-time
At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

BGIS

Bilingual Operations Manager (EN/FR)

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Summary

JOB DESCRIPTION

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

Knowledge & Skills

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

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More about this job

Responsibilities

Manage complex facilities service delivery portfolios, client relationships, team performance, budgets, and projects while meeting contractual obligations and key performance indicators. Oversee health and safety, regulatory compliance, procurement, risk management, emergency preparedness, and business continuity.

Requirements

Requires a community college diploma and at least five years of facilities management experience, with skills in service delivery, client relationship management, people leadership, project delivery, and budget management. Candidates should also have knowledge of health and safety, building management, contact centre best practices, and emergency preparedness; relevant professional accreditations are preferred.

Skills

People Leadership
Facilities Management
Service Delivery Management
Budget Management
Project Management
Emergency Preparedness
Business Continuity Planning
Risk Management
Health And Safety Compliance
Regulatory Compliance
Vendor Procurement
Performance Management
Continuous Improvement
Contact Centre Operations
Building Management

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Operations Management
Service Delivery
Portfolio Management
Key Performance Indicators
Budget Management
Project Management
Client Transitions
Technology Implementations
Emergency Preparedness
Risk Management
Disaster Recovery
Business Continuity
Health And Safety
Environmental Compliance
Regulatory Compliance
Procurement
Supply Chain
Vendor Qualification
Contact Centre Operations
Building Management
Continuous Improvement
Best Practices
Performance Management
Certified Facility Manager
Certified Property Manager
Facility Management Administrator
Real Property Administrator

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