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Added 4 mins ago
O
Data Analyst - Pension Data Management
OPTrust
Toronto, ON
- Contract
Identifying and documenting trends in data problems and passing on information and suggestions regarding improved data handling to senior staff and manager.
Added 4 mins ago
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Senior Project Manager
Swoon
Toronto, ON
- Contract
Senior Project Manager – Strategic Transformation
Added 4 mins ago
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Account Executive
STA
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $90,000 CAD / year
- Full-time
An initial confidential screen with STA, followed by 2–3 interviews with the hiring manager and senior leadership. The client is looking to move quickly.
Added 4 mins ago
OS
Manager, Payroll & Benefits
Ottawa Senators Hockey Club
Ottawa, ON
- Full-time
The Ottawa Senators are seeking an energetic, detail-oriented professional to join our Human Resources team as a Manager, Payroll & Benefits. This is an excellent opportunity to join an NHL…
Added 4 mins ago
Senior Accountant - Treasury
Brewers Retail Inc
Bolton, ON
We are currently searching for a Senior Accountant - Treasury, reporting to the Senior Manager, Treasury, Pension, Tax & Shared Services. This vacancy is a full-time, permanent opportunity.…
Added 4 mins ago
Senior Manager, International Banking Treasury Analytics - Global Finance
Scotiabank
Toronto, ON
As Senior Manager, International Banking Treasury Analytics, you will develop analytical tools and insights to support balance sheet, liquidity, funding, capital, investment, and hedging…
Added 4 mins ago
TS
Account Manager
Three Ships Beauty
Remote, Canada
- $75,000 to $100,000 CAD / year
- Full-time
- Remote
Increase in-store sales by working with the Senior Sales & Education Manager to plan events, create displays and in-store assets, and train store teams.
Added 4 mins ago
UO
Financial Analyst
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The role of the Financial Analyst is to support the Finance Manager by providing data analysis, preliminary hypothesis, and insights to support unit leaders in decision making. With…
Added 5 mins ago
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Actuarial Analyst I - Capital
TD
Toronto, ON
- Full-time
Reporting to the Manager, Capital, the main responsibilities of the Actuarial Analyst III are:
Added 20 mins ago
FP&A Manager
CapIntel
Toronto, ON
The Finance Manager is a pivotal team member, reporting to the VP of Finance you will help inform the financial and investment strategy that guides CapIntel, own the revenue model and…
Added 20 mins ago
MC
Financial Services Associate - Full Time - 6 Month Contract
Meridian Credit Union
Cambridge, ON
- $60,000 to $63,000 CAD / year
- Full-time
As a senior member of the branch sales/leadership team, the primary responsibilities for this position will be to understand the financial needs of our Members and provide the appropriate…
Added 20 mins ago
AC
Assistant Branch Manager - St. Malo & St. Jean Baptiste Branches
Assiniboine Credit Union
St. Malo, MB · MB · St. Jean-Baptiste, MB
- Full-time
Reporting to the Branch Manager, the Assistant Branch Manager II is responsible for contributing to Assiniboine Credit Union/ Caisse Assiniboine (ACU)’s goals to integrate values-based…
Added 20 mins ago
AM
Manager, Marketing - AGF Capital Partners
AGF Management
Toronto, ON
- Full-time
Reporting to the Director, Marketing for AGF Capital Partners, the Manager, Marketing will lead marketing and investor communications for our affiliate businesses.
Added 35 mins ago
TS
Account Manager
Three Ships
Toronto, ON
- $75,000 to $100,000 CAD / year
- Full-time
Increase in-store sales by working with the Senior Sales & Education Manager to plan events, create displays and in-store assets, and train store teams
Added 35 mins ago
CM
Foreign Exchange (FX) Analytics Manager
CIBC Mellon
Toronto, ON
- Full-time
Reporting to the Executive Director, Capital Markets, the Foreign Exchange (FX) Analytics Manager, Capital Markets is responsible for supporting projects associated with Foreign Exchange…
Added 35 mins ago
M
Senior Claims & Insurance Officer
Metrolinx
Toronto, ON
- Full-time
Provides informed data analytical and reporting support to Manager, Sr. Manager and Director Insurance on stakeholder management; develops Memos for SMTs approvals; analyzes, evaluates, and…
Added 35 mins ago
UO
Faculty Administrator
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Faculty General Manager (FGM), the Faculty Administrator (FA) facilitates the effective and efficient operations of the Dean’s Office and supports administrative activities…
Added 49 mins ago
PC
Project Manager - Building Science
Pinchin Canada
Victoria, BC
- Full-time
Pinchin is seeking a Project Coordinator or Project Manager to join our Building Science and Sustainability (BSS) team in Victoria. This new role will report directly to the Operations…
Added 49 mins ago
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Digital Manager
Stantec
Edmonton, AB
- Full-time
The Digital Marketing Manager Operations sets the strategy, roadmap, governance, and operating model for the data, CRM, technology, website, and operational capabilities that underpin…
Added 49 mins ago
YH
Manager - Strategic Finance - Regular Full Time
Yukon Hospital
Whitehorse, YT
- Full-time
Newly created to support evolving strategic and financial priorities, the Manager, Strategic Finance position offers a unique opportunity for a CPA-Designated (or nearly designated)…
Added 1 hour ago
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Manager, Risk, Compliance & Internal Audit
IFG - International Financial Group
Markham, ON
- Full-time
Lead quarterly compliance assessments, evaluate control effectiveness, and report deficiencies to senior leadership.
Added 1 hour ago
GI
Business Transformation Director
GRAITEC Italy
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
the senior transformation partner to Graitec's leadership team, working with the SVP IT & Business
Added 1 hour ago
MS
Planning Manager
MacDonald Search Group
Mississauga, ON
- $90,000 to $120,000 CAD / year
- Full-time
Planning Manager (Demand, Supply & Production)
Added 1 hour ago
Manager, Investments - Tangerine
Scotiabank
ON · Toronto, ON
The Manager of Tangerine Investments reports directly to the Director, Investment & Deposit Front Line Sales and will lead a team of Investment Fund Associates. The Manager is responsible…
Added 1 hour ago
R
Gestionnaire Comptable – Développement
RES
Montreal, QC
- Full-time

BGIS

Bilingual Operations Manager (EN/FR)

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Summary

JOB DESCRIPTION

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

Knowledge & Skills

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

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More about this job

Responsibilities

Manage complex facilities service delivery portfolios, client relationships, team performance, budgets, and projects while meeting contractual obligations and key performance indicators. Oversee health and safety, regulatory compliance, procurement, risk management, emergency preparedness, and business continuity.

Requirements

Requires a community college diploma and at least five years of facilities management experience, with skills in service delivery, client relationship management, people leadership, project delivery, and budget management. Candidates should also have knowledge of health and safety, building management, contact centre best practices, and emergency preparedness; relevant professional accreditations are preferred.

Skills

People Leadership
Facilities Management
Service Delivery Management
Budget Management
Project Management
Emergency Preparedness
Business Continuity Planning
Risk Management
Health And Safety Compliance
Regulatory Compliance
Vendor Procurement
Performance Management
Continuous Improvement
Contact Centre Operations
Building Management

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Operations Management
Service Delivery
Portfolio Management
Key Performance Indicators
Budget Management
Project Management
Client Transitions
Technology Implementations
Emergency Preparedness
Risk Management
Disaster Recovery
Business Continuity
Health And Safety
Environmental Compliance
Regulatory Compliance
Procurement
Supply Chain
Vendor Qualification
Contact Centre Operations
Building Management
Continuous Improvement
Best Practices
Performance Management
Certified Facility Manager
Certified Property Manager
Facility Management Administrator
Real Property Administrator

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