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Added 23 mins ago
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Bilingual Regional Operations Manager (ENG/FR)
BGIS
Montreal, QC
- Full-time
The Regional Operations Manager is responsible for the effective management of the account Technicians and providing operational leadership to the portfolio. Specific responsibilities…
Added 23 mins ago
Sr. Manager, New Concepts & Add-ons
HelloFresh
Toronto, ON
The Senior Manager of New Concepts & Add-ons (Canada) leads HelloFresh Canada's new concepts and add-on portfolio, from strategic partner development through to commercial launch. This role…
Added 23 mins ago
FG
Bookkeeper
Fairfield Gonzales Community Association
Victoria, BC
- Full-time
…payable/receivable functions, banking, and contributing to the development of effective financial systems and processes that support the continued growth of our…
Added 23 mins ago
RI
Commercial Account Manager
RDA Insurance
Woodbridge, ON
- Full-time
We are Hiring: Commercial Lines Account Manager (Hybrid – Woodbridge, ON)
Added 23 mins ago
NC
Personal Lines Account Manager
North City Insurance Brokers
Vaughan, ON
- Full-time
We’re looking for an experienced Personal Lines Account Manager (CSR) who thrives in a fast-paced, team-oriented environment. If you bring 3+ years of RIBO-licensed experience and want to…
Added 38 mins ago
Enterprise Sales Development Representative
Hootsuite
Vancouver, BC
…understand, and actionable consumer insights. We’re seeking a Sales Development Representative (SDR) to help us expand Hootsuite’s and Talkwalker’s customer base. You’ll use outbound…
Added 38 mins ago
NS
Software Development Agile Business Analyst
NHS Scotland
Mackenzie, BC
- Full-time
…exciting time to join NHS Tayside Digital Directorate as the Development Services Team will be key to many of the developments in this new…
Added 38 mins ago
3S
Credit Coordinator / Administrative Assistant - 1 year contract
3 Step Recruitment Inc.
Dorval, QC
- Contract
…operations and provide administrative assistance to the Regional Manager and regional office. The ideal candidate is detail-oriented and comfortable in a fast-paced office…
Added 53 mins ago
NS
SQUAMISH-SENIOR MEDIA ACCOUNT MANAGER
North Shore News
North Vancouver, BC
- Full-time
…Media Group/ Lodestar Digital is seeking a driven Senior Media Account Manager to join our high-performing team. Located just off the Sea-to-Sky Highway between Vancouver and Whistler,…
Added 53 mins ago
MS
Senior Manager, Sales Enablement and Strategy
Metergy Solutions
Toronto, ON · North York, ON
- $110,000 to $135,000 CAD / year
- Full-time
Partner with Marketing and Sales on targeted outbound and account-based campaigns, contributing account prioritization, lead data, routing and performance analysis while Marketing leads…
Added 53 mins ago
MG
Accounts Payable Supervisor / Superviseur des comptes fournisseurs
Maples Group
Montreal, QC
- Contract
The Supervisor will report directly to the Finance Shared Service Manager and will be responsible for enforcing the policies, processes, and procedures set forth by the business.
Added 1 hour ago
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Account Manager II, Commercial Mortgage Group
TD
Toronto, ON
- Full-time
The Account Manager II (AM II) reports to an Associate Vice President (AVP) or a Manager Mortgage Credit (MMC) and the AM II position level is differentiated by the complexity and size of…
Added 1 hour ago
T
Contact Center Representative II- Borrowing Cantonese & Mandarin
TD
Markham, ON
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help…
Added 1 hour ago
S
Accountant II
SAIT
Calgary, AB
- Temporary
…complex accounts receivable and accounts payable activities, account reconciliations, financial analysis, journal entries, payment processing, and T2202 and T4A tax reporting. The role…
Added 1 hour ago
M
Bilingual Client Success Manager (Direct Partnerships)
Maple
Toronto, ON
- Full-time
We're hiring a Bilingual Client Success Manager (French/English) to join our Direct Partnerships team, managing a portfolio of Enterprise and Strategic accounts that offer Maple as a…
Added 1 hour ago
BL
Billing and Collections Specialist
BC Legal Management Association
BC · West Vancouver, BC
- Other
…esteemed billing and collections department team. Reporting to the Manager of Finance, Billing and Collections, this full-time, permanent role is perfect for individuals aiming to excel…
Added 1 hour ago
UH
Timber-Tech Group of Companies - Account Manager
UpSourced HR
Calgary, AB
- Full-time
The Account Manager is responsible for driving revenue growth by developing and managing relationships with residential builders, commercial, agricultural customers, engineering firms and…
Added 1 hour ago
HI
Commercial Account Manager
HUB International
Calgary, AB
- Full-time
As a Commercial Account Manager at HUB, you'll manage an established book of commercial business while serving as the primary point of contact for your clients. You'll lead marketing…
Added 1 hour ago
V
Wealth Planner - Cedar Hills
Vancity
Surrey, BC
- Full-time
Are you passionate to serve members and make a difference in the community? Do you have solid experience in account management and a keen interest in providing investment solutions? And…
Added 1 hour ago
V
Wealth Planner - Guildford (20-Month Contract)
Vancity
Surrey, BC
- Full-time
Are you passionate to serve members and make a difference in the community? Do you have solid experience in account management and a keen interest in providing investment solutions? And…
Added 1 hour ago
HD
Amazon Account Manager
Hadley Designs
Remote, Canada
- Full-time
- Remote
Hadley Designs is seeking an Amazon Account Manager to take full ownership of a multi-million dollar group of our products on Amazon, as the product manager, the merchandiser, and the CEO…
Added 1 hour ago
Territory Manager - Heritage Division (Golden Horseshoe)
Southern Glazer’s Wine and Spirits, LLC
Toronto, ON
Achieves maximum sales profitability, growth, and account penetration within an assigned territory, market segment, and supplier brand by effectively selling the company s products/services…
Added 1 hour ago
TM
Supervisor
The Maples Group (Financial Services)
Montreal, QC
- Full-time
The Supervisor will report directly to the Finance Shared Service Manager and will be responsible for enforcing the policies, processes, and procedures set forth by the business.
Added 1 hour ago
Assistant Deputy Minister, Learning, Engagement and Talent Management
Government of Alberta
AB
The Public Service Commission (PSC) is responsible for leading the development of policies and programs that ensure Alberta has a professional, non-partisan, and inclusive public service…
Added 1 hour ago
BC
Client Service Manager - Commercial (Vancouver Island)
BFL CANADA
Victoria, BC
- Full-time
We support our employees to shape their career by encouraging continuing education and investing in training and development.

BGIS

Bilingual Regional Operations Manager (ENG/FR)

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5 to 10 years of trades operations work experience, with at least 5 years at the supervisory or management level.
Posting language: English
Posted: Nov 6, 2026

Original job description

SUMMARY

The Regional Operations Manager is responsible for the effective management of the account Technicians and providing operational leadership to the portfolio. Specific responsibilities include but are not limited to: Driving team engagement to ensure achievement of all requirements, collaborating on process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and all other requirements.

KEY DUTIES & RESPONSIBILITIES

People Leadership

Manages a team of Technicians for the assigned regions.
Responsible for people-oriented activities including but not limited to employee engagement, development and performance. management, hiring and retention, uniforms, certifications, training, and compensation recommendations.
Ensures compliance with health and safety standards in the delivery of work through activities including but not limited to conducting regular toolbox talks, implementing safety training, providing protective equipment, reviewing and monitoring incidents.
Ensures work is performed in accordance to all internal and external requirements.
Maintains current awareness and knowledge of all applicable regulations and requirements.
Provides technical support to Technicians.
Provides coaching and mentorship as required to Technicians.

Operations Management

Manages work orders with a focus on cost control (OT, efficiency, etc.), and weekly work order expenditures.
Management of Technician time and expenses.
Collaborates with relevant concerned parties to review, develop, refine and implement processes and standard operating procedures.
Recommends and implements technologies to achieve greater efficiencies and productivity.
Maintains current awareness and ensures compliance with all applicable regulations and requirements.
Deploys Technicians to projects and work orders and to ensure projects and work orders are completed on-time and meets all requirements.
Monitors and drives team performance to ensure achievement of service level agreements and performance metrics.
Achieves greater efficiencies through factors including but not limited to effective resource utilization and labor loading, work order and callback issues review and developing and implementing corrective solutions, leveraging self-perform.
Collaborates with Dispatch and CMMS teams for effective service delivery.
Investigates and resolves operational issues.
Acts with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction.
Provide support with operational tools/programs including but not limited to: as GeoTab, Lone Worker, PMR and ODP.
Able to work within union environments, including understanding of Collective Agreement.
Provide support in absence of Regional Director.
Other duties as required.

KNOWLEDGE & SKILLS

5 to 10 years of trades operations work experience, with at least 5 years at the supervisory or management level.
Community college diploma or equivalent training (e.g. RPA, CET).
In-depth knowledge of applicable regulatory requirements and maintains current awareness.
Technical expertise in one or more of skilled trades discipline – refrigeration, electrical, plumbing.
Ability to lead and engage a team of skilled trades employees and drive performance to ensure all requirements are achieved.
Skilled at managing a skilled trades operations and employees.
Ability to develop and implement processes and standard operating procedures.
Skilled at influencing, persuading and negotiating.
Computer proficiency.

Licenses and/or Professional Accreditation

Trade certification in one or more of the following would be considered an asset.
Journeyman level Refrigeration license.
Journeyman level Electrical license.
Journeyman level Plumbing license.

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More about this job

Responsibilities

The Regional Operations Manager leads a team of technicians to ensure operational excellence, safety compliance, and the achievement of service level agreements. They are responsible for managing work orders, controlling costs, and refining processes to improve overall team productivity and client satisfaction.

Requirements

Candidates must have 5 to 10 years of trades operations experience, with at least 5 years in a supervisory or management role. A community college diploma or equivalent training is required, along with technical expertise in refrigeration, electrical, or plumbing trades.

Skills

People leadership
Operations management
Team engagement
Performance management
Health and safety compliance
Technical support
Cost control
Process development
Standard operating procedures
Resource utilization
Service level agreements
Union environment management
Refrigeration
Electrical
Plumbing
Computer proficiency

Visa sponsorship

Not detected in the job text

Keywords

Regional Operations Manager
Technicians
People Leadership
Operations Management
Health and Safety
Work Orders
Cost Control
Standard Operating Procedures
Service Level Agreements
Performance Metrics
Resource Utilization
CMMS
GeoTab
Lone Worker
PMR
ODP
Collective Agreement
Refrigeration
Electrical
Plumbing
Journeyman License
Trades Operations
Supervisory
Process Development
Technical Support

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