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Manager, Identity and Access Management
Bombardier
Mississauga, ON
- $98,600 to $154,900 CAD / year
- Full-time
Step into the role of Identity & Access Management (IAM) Manager within the Cyber Security team, taking full ownership of the design, implementation and governance of identity and access…
Added just now
CL
Technical Product Manager
Charger Logistics Inc.
Brampton, ON
- Full-time
We are seeking an experienced Technical Product Manager to drive business process improvement, product development, and AI-enabled automation initiatives. This role will bridge business…
Added just now
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Senior Product Manager, International Platform and Globalization
Clio
Toronto, ON
- Full-time
As the Senior Product Manager for International Platform and Globalization at Clio, you will deliver the shared platform features that let every Clio market run on the same product, such as…
Added just now
TI
Senior OCS Engineer - Testing & Commissioning
Techaxis, Inc
Mississauga, ON
- Full-time
Guarantee that the delivery of every system is achieved in compliance with engineering guidelines, quality standards, timing and cost constraints
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Manager / Senior Manager, Private Enterprise
Robertson & Company Ltd.
Markham, ON
- Full-time
…its Private Enterprise practice, is seeking an experienced Manager or Senior Manager to join its team in Markham,…
Added just now
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Manager, Sales Tax Advisory, Sales and Use Tax
Ryan
Mississauga, ON
- Full-time
The Manager, Sales Tax Advisory, works within Ryan’s Transaction Tax Group to conduct or manage the delivery of fee-based advisory support services to clients, either by the Manager or by…
Added just now
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NPI Manager
Sanmina
Ottawa, ON
- Full-time
The New Product Introduction (NPI) Manager applies manufacturing and project management knowledge to manage NPI projects in a cross-functional environment. The NPI Manager’s primary…
Added 29 mins ago
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Bilingual Regional Operations Manager (ENG/FR)
BGIS
Montreal, QC
- Full-time
The Regional Operations Manager is responsible for the effective management of the account Technicians and providing operational leadership to the portfolio. Specific responsibilities…
Added 29 mins ago
Operations Manager
International Business University
Ottawa, ON
Join one of Canada’s fastest-growing universities as our Operations Manager at the Ottawa campus, where you will play a key leadership role in ensuring the efficient operation of campus…
Added 29 mins ago
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Project Manager, Construction
Dream
Toronto, ON
- Full-time
Dream is looking for a Project Manager, Construction!
Added 29 mins ago
Senior Manager, Software Development (Hybrid)
First West
Langley (District), BC · Langley, BC
The Senior Manager, Software Development leads the delivery and technical oversight of software solutions supporting Tru Cooperative Bank’s members, employees and operations. This role…
Added 29 mins ago
GP
Financial Planning Analyst
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
Our finance team is looking for an FP&A Analyst reporting to the Manager FP&A to join the team. You are a dedicated finance professional with an eye for detail and a commitment to…
Added 29 mins ago
GP
Senior Financial Planning Analyst
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
Our finance team is looking for a Senior Financial Analyst reporting to the Manager FP&A to join the team. You are an experienced finance professional who works independently and builds…
Added 29 mins ago
NF
Material Handler
New Flyer
Winnipeg, MB
- Full-time
In this position, you will be responsible for assisting the supervisor/manager in ensuring the smooth operation of the warehouse activities, managing staff and maintaining safety and…
Added 29 mins ago
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Technology Project Manager
Maarut
Toronto, ON
- Contract
Lead the delivery of Client Lifecycle Management (CLM)
Added 29 mins ago
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(CAN) Pharmacy Assistant
Walmart
Welland, ON
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 29 mins ago
LC
Engineering Manager, Agentic AI & Machine Learning
Loblaw Companies Limited
Toronto, ON
- Full-time
We're looking for an Engineering Manager, Agentic AI & Machine Learning to lead a talented team of engineers developing and operating these capabilities.
Added 29 mins ago
MT
Senior Product Manager
Meal Ticket
Canada
- Full-time
Meal Ticket is seeking a Senior Product Manager to own and evolve the TrackMax+ product portfolio, our platform serving the foodservice distribution industry.
Added 29 mins ago
NC
Manager, Contracting and Procurement (2 positions)
NAV CANADA
Ottawa, ON
- Full-time
The Manager is a change agent and builds strategic relationships with internal and external stakeholders, acts as the chief negotiator for NAV Canada and develops innovative solutions to…
Added 29 mins ago
IG
Investment Banking Specialist
Infotree Global Solutions
Montreal, QC
- Contract
Ensure prompt and thorough resolution of all client issues and recommend improvements in policies and procedures with the ultimate goal of continually improving our service delivery.
Added 29 mins ago
RP
Project Manager
Resource Productivity and Recovery Authority
Toronto, ON
- Full-time
We are looking for a talented and committed individual to join us as a Project Manager to support the government’s efforts to protect the environment and advance a new economy in which all…
Added 30 mins ago
DO
Deputy Director General State Development and Project Facilitation - (Public Sector Employees Only)
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
…Agreements. Through this work, you will shape and influence the delivery of major investment and development opportunities that contribute to Western Australia's economic…
Added 44 mins ago
RC
Manager, Sales Tax Advisory, Sales and Use Tax
Ryan Companies US, Inc.
Mississauga, ON
- Full-time
The Manager, Sales Tax Advisory, works within Ryan’s Transaction Tax Group to conduct or manage the delivery of fee-based advisory support services to clients, either by the Manager or by…
Added 44 mins ago
SP
Concierge
Southwest Properties
Halifax, NS
- Full-time
Coordinate the delivery of courier and delivery services for residents or Southwest employees; incoming and out-going.
Added 44 mins ago
YO
Construction Training Supervisor
YMCA of the National Capital Region
Ottawa, ON
- Full-time
Supervise, Train and mentor Technical Instructors to ensure high-quality program delivery.

BGIS

Bilingual Regional Operations Manager (ENG/FR)

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5 to 10 years of trades operations work experience, with at least 5 years at the supervisory or management level.
Posting language: English
Posted: Nov 6, 2026

Original job description

SUMMARY

The Regional Operations Manager is responsible for the effective management of the account Technicians and providing operational leadership to the portfolio. Specific responsibilities include but are not limited to: Driving team engagement to ensure achievement of all requirements, collaborating on process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and all other requirements.

KEY DUTIES & RESPONSIBILITIES

People Leadership

Manages a team of Technicians for the assigned regions.
Responsible for people-oriented activities including but not limited to employee engagement, development and performance. management, hiring and retention, uniforms, certifications, training, and compensation recommendations.
Ensures compliance with health and safety standards in the delivery of work through activities including but not limited to conducting regular toolbox talks, implementing safety training, providing protective equipment, reviewing and monitoring incidents.
Ensures work is performed in accordance to all internal and external requirements.
Maintains current awareness and knowledge of all applicable regulations and requirements.
Provides technical support to Technicians.
Provides coaching and mentorship as required to Technicians.

Operations Management

Manages work orders with a focus on cost control (OT, efficiency, etc.), and weekly work order expenditures.
Management of Technician time and expenses.
Collaborates with relevant concerned parties to review, develop, refine and implement processes and standard operating procedures.
Recommends and implements technologies to achieve greater efficiencies and productivity.
Maintains current awareness and ensures compliance with all applicable regulations and requirements.
Deploys Technicians to projects and work orders and to ensure projects and work orders are completed on-time and meets all requirements.
Monitors and drives team performance to ensure achievement of service level agreements and performance metrics.
Achieves greater efficiencies through factors including but not limited to effective resource utilization and labor loading, work order and callback issues review and developing and implementing corrective solutions, leveraging self-perform.
Collaborates with Dispatch and CMMS teams for effective service delivery.
Investigates and resolves operational issues.
Acts with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction.
Provide support with operational tools/programs including but not limited to: as GeoTab, Lone Worker, PMR and ODP.
Able to work within union environments, including understanding of Collective Agreement.
Provide support in absence of Regional Director.
Other duties as required.

KNOWLEDGE & SKILLS

5 to 10 years of trades operations work experience, with at least 5 years at the supervisory or management level.
Community college diploma or equivalent training (e.g. RPA, CET).
In-depth knowledge of applicable regulatory requirements and maintains current awareness.
Technical expertise in one or more of skilled trades discipline – refrigeration, electrical, plumbing.
Ability to lead and engage a team of skilled trades employees and drive performance to ensure all requirements are achieved.
Skilled at managing a skilled trades operations and employees.
Ability to develop and implement processes and standard operating procedures.
Skilled at influencing, persuading and negotiating.
Computer proficiency.

Licenses and/or Professional Accreditation

Trade certification in one or more of the following would be considered an asset.
Journeyman level Refrigeration license.
Journeyman level Electrical license.
Journeyman level Plumbing license.

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More about this job

Responsibilities

The Regional Operations Manager leads a team of technicians to ensure operational excellence, safety compliance, and the achievement of service level agreements. They are responsible for managing work orders, controlling costs, and refining processes to improve overall team productivity and client satisfaction.

Requirements

Candidates must have 5 to 10 years of trades operations experience, with at least 5 years in a supervisory or management role. A community college diploma or equivalent training is required, along with technical expertise in refrigeration, electrical, or plumbing trades.

Skills

People leadership
Operations management
Team engagement
Performance management
Health and safety compliance
Technical support
Cost control
Process development
Standard operating procedures
Resource utilization
Service level agreements
Union environment management
Refrigeration
Electrical
Plumbing
Computer proficiency

Visa sponsorship

Not detected in the job text

Keywords

Regional Operations Manager
Technicians
People Leadership
Operations Management
Health and Safety
Work Orders
Cost Control
Standard Operating Procedures
Service Level Agreements
Performance Metrics
Resource Utilization
CMMS
GeoTab
Lone Worker
PMR
ODP
Collective Agreement
Refrigeration
Electrical
Plumbing
Journeyman License
Trades Operations
Supervisory
Process Development
Technical Support

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